ICICI Bank Complaints & Reviews

I applied for home loan in ICICI bank. Bank representative told me that Rs.12, 000 will be processing fee for home loan of 28 lacs. When I submitted all the document, he told me to submit one blank cheque as he will fill the exact amount. I gave him blank cheque. When loan was senctioned, Rs.18, 507 was deducted from my account as processing fee.

I called him for this. He speak to me in very arrogant way. I asked him for the extra 6, 507 rs. He had no answer about it.

I had requested for my credit card cancellation on 22-Apr-2017 reference request no is SR[protected].

But it was closed mentioning that the service is not available online

If the service is not available online then why is it mentioned in the list of service requests if you can not perform it online.

If you provide such pathetic service why would I want to continue using the services.

Secondly,
for this month I have been charged annual fee for 4th year, but I was charged last year also for the 4th year. is this some way of fooling the customers??

Please resolve this at the earliest.

Thank you.

Regards,
Vikas

I am currently out of india and have been trying to use my ICICI bank net banking facility for my Booking tickets and some funds transfer to my trading account. Unfortunately I am not getting the OTPs delivered. I am getting all SMSs from ICICI bank except the OTPs. Really very bad..

When checked on the website, it asks for calling a Specific number. As i don't have the facility to call back while on International roaming, I am completely stuck. I could book my tickets by taking help from my friend. But i am in a fix with respect to the Trading as I have to use my own Account to place and order for IPO. I am really pissed off as I find myself completely helpless and am facing a potential financial loss.

This is not the first time i am facing kind of problem from icici bank. Pathetic Service

My a/c :[protected]
Name : [removed]
Cell no : [removed](India) / +971[removed](Dubai)
Account Place : Ranchi
Current Location - Dubai

I am on a business trip outside india for 3 months. My mobile number linked to the bank account is closed due to non usage by idea. I want to update my mobile number. However the only option that icici tellls me is to submit a form in the branch. When i am outside india, how can i walk in the branch?

There should be some option to fill the form and send id proof to icici by post

I have opened my salary account[protected] on[protected] on icici chinchwad branch and my salary has to be debit on 1th may 2017, but due to account status still in dummy i am not able to get my salary, i called in bank for the same but they are not responding, this is first time i start my relationship with icici bank but its really disappointing for me, i think i should close my account before opening. This complaint is regard your worst service to customer you provide, i registered complaint in consumer court for the same.

Hi,
I would like to draw your attention towards the fact that there was a unauthorized deduction of Rs 50000 from my Account (three transaction of 20, 000, 20, 000 and 10, 000) on 8th May 2017 at 5:30 PM. The Customer Care of ICICI Bank signifies the ATM Cash Withdrawal was done from Chandni Nursing Home ATM in Kanpur City. I was present in Gurgaon, Haryana at my office Axtria Inc. I have a signed letter from my office about my presence in office on 8th May 2017.Moreover, i lodged a complaint (with my Debit card present with me) in Sector 50 Police Station Gurgaon at 7:15 PM on 8th May 2017. Both the documents are attached herewith.
Considering the fact that I was present in Gurgaon on 8th May 2017 with my Debit Card, this looks a clear case of Fraudery. This could be due to the Card being cloned or Private Account Details being compensated by Bank.
I have registered a complaint with the bank (SR[protected] regarding this on 8th May 2017. Please look into the matter and notify me for further actions.

Regards,
Aakarsh Mohan
+91 [protected]

8/5/2017 ko mere pass call ayi abt credit card fir cashless policy ki baat hui fir maine mana kar dia policy lene sai fir next call ayi ki policy regester hogayi hai apki or payment karo uski i think yai fake hai company

Dear Sir/madam,

I have an account in ICICI bank. my mobile number is lost so please change my number old number [protected] my new number and add this number [protected]

A/c:-013308

Thanks & Regards,
Sandhya

I have a icici bank credit card in the name of tanmoy das and card no. Is [protected].
I settle this above mention card of 21.04.2017 rs. 12900/-. I have settlement letter and money receipts. When the settlement my card o/s was rs.29700 (Approx). I received a phone call from icici bank mumbai[protected] one person call me and he told me your card o/s is rs.39000/- (Approx). I told him my card is settle on 21.04.2017 and i have letter and money receipts. He told me give me the letter and money receipts. I want know why i disclose the letter and money receipts. If they are icici bank staff he see the account details. I call to local icici bank person what is the status of my credit card. He told me your card is closed on 23.04.2017 when your cheque is clear.

Please see this matter as a complain and give me the advice.

Thanking you,
Yours faithfully
Tanmoy das
[protected]

Dear Sir,

On 5th May 2017 I was watching net entertainment FITCAMBOGIA.COM all the programme free/free download and one of their product is Rs.1950.00 and for the free shipping. So, I order the product Rs.1950.00 on their sight and given my credit card details for shopping on online. I shocked I got message from ICICI Bank Rs.8970.00 using my card instead of Rs.1970.00
Immediately I discuss with ICICI Bank Customer care on 5th May 2017 ( SR.No.[protected]. I had raised dispute against excess amount paid to them.
Kindly take necessary action and reply immediately.

Regards
SD MANI, Card No. 4375XXXXXXXX1064.

May 7 2016
From : raghavan srinivasan – [protected]@gmail.com
Respected sir,
My name is raghavan srinivasan iyengar was working in very senior level in it industry now living a retired life since last 4 years. When i was working in zenith computers ltd chakala midc mumbai icici bank issued me with a credit card [protected] in 2005 and i used to utilize the services of this card for the benefit of my company’s travels across the globe. During my employment in zenith computers ltd, i have paid whenever the bill was sent to us.
In the year 2014 january, they sent a bill for₹ 1, 94, 000/- and requested me to pay the entire amount or else icici bank would cause dire consequences against me. The person used to call my mobile numbers from mumbai mr ashok and their collection agent mr ganesh, at that i was a consultant working a different company at mumbai.
In the month of march 2014, i cleared the icici bank credit card dues making a total payment of ₹ 1, 94, 000 and they also sent me an email of the receipt from their email id [protected]@icicibank.com, they have also given a letter receipt signed by ashok of icici bank mumbai
The same is attached for your reference.
After 3 years of my payment to icici bank when i checked with cibil records, it was showing outstanding wherein i was shocked and furious.
I contacted cibil and requested them to remove the same but they in returned reply that i should contact icici bank, icici bank representative mr giridhar h s regional manager debit contacted me and stated, i have not paid the said amount and now visited our residence and requested us to pay which i have denied. I gave the email proof of payment, he states that email was faked and it is generated. He stated me for an investigation, and i have also said i am also doing investigation personally through our advocates i also gave me all the necessary information to whom i paid the amount. I have also applied a petition through my lawyers in the civil court. Again, mr giridhar has called and harassed me and my wife for no reason. Ultimately, i addressed you this complaint for an immediate help.

I shall be obliged if you could kindly consider this matter and instruct the bank to stop contacting us with immediate effect.
Sincerely


Raaghavan srinivasan

Sir. I used icici bank platinum credit card at hpcl petrol pump. Before buying fuel bank told me that i will get back surcharge 2.5% of fuel. So filled 100 rs at petrol pump and swipe credit card. But my credit card statement showing 101.15rs and even not get back surcharge of fuel. Why they cut extra money? I also contected icici bank but they didn't give me satisfy answer.

Dear sir,

Today i received a call from unknown numbers, claiming to be icici bank representative. The lady calling offered of changing of my debit and credit card for security reason and upgrading to better secured card.

However i did not reveal any details and disconnected the call.

When checked with icici bank to confirm if the call was from their end, the representative denied.

Sharing the mobile nos from which the call was received [protected], so that the fraudster can be traced and lot of other people can be saved from being duped.

Thanks,
Chetan dedhia.

Hi,
I am a icici customer.
I tried to withdraw 2000 rupees from axis bank atm. i did not get the money in atm but it got debited from account.
I created multiple srs with icici but axis bank was closed without proper resolution. could i request for a video footage?

Srs:
Sr[protected]
Sr[protected]

Account number: xxxxxx500442

My mobile: [protected]
Thanks

I have a saving account in your bank. On 6 may’2017, someone has withdrawn 27, 000 from my account without my permission. I called customer care, they people told me someone has withdrawn money from bangalore location. I have submitted all the documents in your branch (Nirvana courtyard, gurgaon) including dispute form. Could you please let me know how it could be possible that i live in delhi and someone has withdrawn the money from atm.
Customer care team told me that i will get my money within 19 days. (Complaint number – sr[protected]
I am the only earning person in my family. Now i don’t have money with me to survive. Now you people tell me what is my fault?
This is my fault that i opened an account in your bank. I want my money back as soon as possible plus i also need some compensation for the trouble that i am suffering because of your unsafe banking.
Please revert me as soon as possible with my money otherwise i am going to file a case against your bank.
Thanks & regards,
Mukul maheshwari
Email - [protected]@gmail.com

Hi,

I requested locker in icici bank in parsik nagar bank many times over past months.
Earlier we were asked to create new account and invest in term plan i protect for a locker. however they have not given us locker after we complied which in itself is breach of trust.

Even[protected] after half an hour of waiting Mr Hitesh Muglani manager addressed our query and asked us to invest in maximiser mutual fund, dead fund or NFO.
We agreed to invest in FD as per rbi rules and 1 lack FD but he denied giving us locker on this basis
I have raised this issue to ICICI bank customer care and now bank is saying there is waiting list.
But when I was ready to invest there was no waiting list and suddenly now waiting list is created for locker, I am asking to give me my waiting list number which also they are not giving me.

On[protected] from my account[protected] was debited 805 rupees for DP charges, i opened the Salary account at the time of opening the account i dint signed any document regarding any D-Mat application but now in my account money was debited because of D-mat, Since i dint opened my any D-mat how could thay can debit amount from my account. I want my money back. Please make sure to resolve my query as yearly as possible.

I hold a Credit Card from ICICI bank. Made a Transaction of $50k in November to buy a Digital Camera. I flew overseas after that and contacted bank that I am facing issue in paying in full and need a payment plan.

I am still overseas and Bank has totally refused to understand my situation and offering any payment plans. I asked for settlement to which I have not got any reply from ICICI.

They have started visiting my HOME and giving unnecessary stress to my Parents. I emailed again and requested bank NOT to contact my parents at my residence or phone. My brother gave the representative my EMAIL address to communicate but bank is not happy communicating through email.
I strongly believe its a Breach of my Privacy and I am not happy with ICICI bank not ready to understand my FIN situation. I have not denied paying my overdue but looks like they want to take undue advantage of my situation and keep charging Interest. What can I do in this scenario? Can someone help me ?

I have applied for personal loan of 4.5 lacs with icici bank, out of which partial amount got credited to my account on 1st march'17 and rest, balance transfer dd handed over to me at the end of third week of march (dd has a validity date of 26th march'17) and i was unable to deposit bt dd within date, so i called mr. mahesh who processed my loan to issue a new dd and handed over the bt dd to mr. kiran. mr. mahesh promised me that he will hand over the updated dd with in a week however, after so many calls and follow up he texted me one email address of mr. b. madhusudhan and ask to email for bt dd check reissue however, i have sent an email to him with all the details on 3rd may however, there is no response from him till date. therefore, i would request you to set into this issue and help me out to get my bt dd. also without my knowledge and permission they have activated the insurance and never called me to get my approval before crediting the amount into my account.

My icici loan number:lphyd[protected] of 4.5 lacs

Thanks & regards,
Shiv shanker v

I had applied for a Personal loan with my Bank ICICI Bank - LPPUN[protected] - which had provided me great banking service for the past 15 years now.
My account number is[protected], Bangalore.
First of all they took lot of time to process the loan. By the time the loan was disbursed it was already time for me to recieve the salary. My salary is almost equal to the loan.
But this is not what is bothering me.
The most frustrating thing that made me post this is the kind of harassment I went through in the whole process.
Every day there will be a call for loan approval with proposal that never matched the promised Interest and Processing fee requested. These guys disturbed me a lot throughout my office time.
Almost 20 days latter I got a final call confirming a lower interst rate and a 1% processing fee. I got my loan amount reduced as I anyways didn’t need a loan as I was about to receive a loan. Just that these guys have taken so much efforts, a small amount of loan was just a token of respect to them.
I confirmed my processing fee. It was around 1K+some taxes. I approved.

Latter I got several calls saying the processing fee and interest rate being higher. I angrily but still politely (because I was at work) rejected.
I was about to fly to Oslo in two days and to my surprise I got a SMS for this loan amount getting deposited in my account. And that too cutting a 2% processing fee. I tried to call the ICICI Bank helpdesk. But was not able to reach any of them.
I complained over the social forum, Mail etc. At last on the day of my travel a gentleman calls me from the ICICI bank brank – knowing nothing about what happened, doesn’t know any maths still assuring me he will take action.

I told him to reply over mail as I am travelling out of India for few months.

Still waiting for a reply from these guys.
Overall – a small issue for me for me – but a major cause of concern the way these guys are governed. All I could say is these organizations are superb when it comes to a banking service. But the other services like the credit cards and Loans – they are a bunch of highly unscrupulous people. Just be careful when you deal with them.

Dhiraj
Oslo - +[protected]