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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
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14308
Unresolved
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ICICI Bank reviews & complaints page 74

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S
said36000
Sep 22, 2022
Resolved
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Credit Card EMI deduction dispute

Address: Gurgaon

Hi,

I purchased a subscription from Fittr for 9000 rupees on EMI through my credit card however I have cancelled it and got the refund as well from Fittr. But the bank is still deducting my EMIs. Last month I have paid one EMI and one EMI is pending for this month as well. The merchant has asked me to check with bank as they have already processed the refund.

ARN number[protected]

Please...
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Arijeet Pal
Sep 22, 2022
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While transferring money of Rs 1 lakh from ICICI bank to SBM bank i got the following message and the amount has been already debited from ICICI and not reflecting in SBM.
Dear Customer, IMPS Txn Ref.[protected] for Rs 100, 000.00 is timed out at Beneficiary Bank on 21-Sep-22. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
Oct 28, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duuu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    rdxdubey
    from Lucknow, Uttar Pradesh
    Sep 21, 2022
    Resolved
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    Hi, generally I pay all my bills on time, but ICICI credit card applied late fee for delay in my payment because of my illness. I requested many times to waive off the fee, now every month they apply new late fee and taxes on my card. Please resolve my issues.
    Rahul Dubey
    Mobile: [protected]

    Thank you
    Oct 28, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Sep 26, 2022
    Updated by rdxdubey
    No response received
    Verified Support
    Sep 26, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      S
      SANA FARHIN
      Sep 21, 2022
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      Resolved

      I am very much agreived how these companies are betraying people and manipulate them introducing extremely difficult ways to complainant. How can a bank itself allowed to deduct any money without consent of a consumer. This is the second time when icici bank deducted INR 499 from my account in the name of VSI*GOOGLE C WHICH I DON'T KNOW ABOUT. I have checked my google play there are no subscriptions I have made.
      I've heard many cases of such fraud from ICICI BANK.
      This is the fifth month where you deducted 499 from my account. I want a refund. Stop fooling people out of their money. This amount was deducted without my consent.
      You can see the screenshot there are no subscriptions in my google play. REFUND MY MONEY.
      Oct 28, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Sep 21, 2022
      Updated by SANA FARHIN
      Icici does not even respond to customer calls
      Verified Support
      Sep 26, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dwr9) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        palthyavathbhimla123
        from Hyderabad, Telangana
        Sep 21, 2022
        Resolved
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        To
        ICICI BANK TEAM

        Dear sir/Madam
        I am Paltiyavath Bhimla
        Hyderabad, Telangana.

        SUB: Wrong account added in my cibil report.

        I never applied for a two wheeler loan from ICICI bank
        but One account was added in my cibil report.
        details are
        Loan A/C LTMBN[protected] Date of opening 03/01/2008 Sanctioned AmountRs.35, 000.
        but its not mine
        i request you to please check with your records and remove this account
        from my cibil report.

        Thanks & regards
        Paltiyavath Bhimla
        Call +91 [protected]
        PAN: CEZPP8157E
        Mail ID: [protected]@gmail.com
        Oct 28, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 26, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Rashid123qwerty
          Sep 21, 2022
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          Resolved

          I want to know how can I redeem my Aashirwad deep discount bond that I purchased back in the year 1996. also please update me with the current status of my bond.I paid a total of ₹5200. My bond details are as follows.
          Name- Arjumand Siddiqui
          Bond holder no. 1228083
          Warrant no. 127856
          For any further updates please contact me on the mail [protected]@gmail.com
          Oct 28, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 26, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            Y
            yashpal girase
            Sep 21, 2022
            Resolved
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            Resolved

            Address: Daul, Dhule, Maharashtra

            Within 02 days about 829 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~Of Bnk
            BFLo~02AUG22~4db9eb2~16522 [protected]g without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there.
            What is this transaction purpose? NACH_AD_RTN_CHRG~Of Bnk
            BFLo~02AUG22~4db9eb2~16522

            Two time it has been same with me within 02 days. I want a strong reply from your side dear
            Oct 28, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Sep 21, 2022
            Updated by yashpal girase
            Within 02 days about 829 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~Of Bnk
            BFLo~02AUG22~4db9eb2~16522 [protected]g without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there.
            What is this transaction purpose? NACH_AD_RTN_CHRG~Of Bnk
            BFLo~02AUG22~4db9eb2~16522

            Two time it has been same with me within 02 days. I want a strong reply from your side dear

            Verified Support
            Sep 26, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dusl) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Senthilnathan Surianarayanan
              Sep 21, 2022
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              Resolved

              Address: Coimbatore

              Hi, I have raised request to update by KYC document in PF portal (https://unifiedportal-mem.epfindia.gov.in/memberinterface/kyc/viewKYCRegistrati...

              I reached the customer care this morning from my registered mobile no and they are unaware of the this process. I am not sure whom to reach now.

              I have updated my bank details for kyc in last week on 9th Sep 2022, but status is showing Verification Under Process not verified.

              My Account NO :[protected], iFSC code - ICIC0006253

              Would be great if this can be addressed on priority
              Sep 24, 2022
              Complaint marked as Resolved 
              Thank you so much team for the prompt response and resolving my request. Appreciate the swift response once again. Thank you
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                seyed ibrahim
                Sep 20, 2022
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                Am an icici bank customer. My account no.[protected]. contact no.[protected]. I have been charges for ecsrtnchge charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Its second time the amount is deducted. day time robbery, i call this as. If not resolved this time, i will be closing the account with ICICI
                Oct 28, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 25, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sulaksha
                  from Delhi, Delhi
                  Sep 20, 2022
                  Resolved
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                  Resolved

                  I was doing an online transaction of 262 without knowing that there was no balance in my account and hence the payment failed. the amount of 590 as been deducted. This is illegal... and deducting such a huge amount is not accepted which wis almost double than the failed transaction. Please return my money... These things happen by fluke as we dont keep checking our balance every time we do a transaction.
                  Oct 28, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Sep 24, 2022
                  Updated by Sulaksha
                  Why is such a big amount of 590 being deducted in name of Nach?
                  Verified Support
                  Sep 25, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtlp) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    L
                    laddooprasaad
                    from Noida, Uttar Pradesh
                    Sep 20, 2022
                    Resolved
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                    Resolved

                    Dear sir,
                    I am a user of Amazon pay ICICI credit card and i was very satisfied from the service. But recently i was charged Rs 500+90(GST) for the late payment fee. But actually I paid the amount to the bank. I recieved a cashback of Rs 1222 to which the bank is not adjusting in my payment. They are saying this cashback will be adjusted in my next statement. What the hell is cashback then?? I recieved cashback on 29th of Aug and i paid the remaining amount on 30th of Aug. My full payment was done on 30th and my last payment date was 15th Sep, still i was charged this amount, this is totally injustice to customer, bank is totally doing fraud. I want reimbursement for.the same.
                    Oct 26, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 22, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dcn1) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      B
                      Bsayan
                      from Kalyani, West Bengal
                      Sep 20, 2022
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                      Resolved

                      I have purchased two children Growth Bond in the name of my son Sri Biswayan Manna being Folio No. 0318928, Certificate No. 220 & Folio No. 0318929, Certificate No. 2207, Redemption Date of those policy was 22.08.2020 and Allotment dated was 22.03.2001 respectively.

                      That you have send me a form for fill-up that form my present particulars. I have filed up that form with present Bank Account and also 1 have posted that form through speed post on 25.08.2020.

                      That you have send me two cheques being No. 002049 and 002048

                      of Rs. 33, 000/- (Rupees Thirty three thousand) each dated 22.08.2020

                      mentioning Bank Account No.[protected] which bank Account already

                      closed for which I could not encash those cheque into my Bank Account.

                      That now you have send me a TDS Form No. 16-A where you mention that you have deducted Rs. 14, 000/- as TDS From Rs. 70, 000/-.

                      I cannot understand why you have deducted TDS of Rs. 14, 000/ from Rs. 70, 000/- which amount I did not receive till now.

                      Under those facts and circumstances I beg to request that kindly you would look after the matter sympathetically and also arrange to issue me those cheque mentioning the above noted Bank Account for which I may encash cheque through my Bank Account.

                      Awaiting for your favourable reply as early as possible.

                      Thanking you,
                      Oct 25, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 22, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dcm6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Mayuresh Veerkar
                        from Nagpur Urban, Maharashtra
                        Sep 19, 2022
                        Resolved
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                        Resolved

                        EPFO bank KYC verification pending with ICICI bank

                        I have updated my bank details for kyc in last week on 15th Sep 2022, but status is showing Verification Under Process not verified.
                        I need to submit my Bank kyc details to my new employer it is required for joining new company. I have already left my job in last week and today was my joining date for new job, but only because of my bank kyc is not verified on epf protal yet, my new employer refused to onboard me and I am jobless right...
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                        S
                        Shitalmhatre
                        from Uran, Maharashtra
                        Sep 19, 2022
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                        My user id is disabled. I could not log in my account.Please unlock my user ID. & password. Please help me
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dcmv) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          Manas Chhabra1
                          Sep 19, 2022
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                          Resolved

                          The amount was debited 2 days back and I got a message that the transaction had timed out at the beneficiary bank. Please let me know when I can expect the money to be credited to the account.
                          Oct 27, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 25, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtlz) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            Vigneshrr
                            Sep 19, 2022
                            Resolved
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                            Resolved

                            I have updated my bank details for kyc in EPFO but still my bank account is not verified and I am unable to claim my PF.

                            I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet . Please take action and help us to complete the verification.I need to withdraw pf for some real family emergency issue .

                            My UAN no[protected]
                            My Account number[protected]
                            Mail vignez.[protected]@gmail.com
                            Contact [protected]
                            Oct 23, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 20, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              C
                              chenna reddy321
                              from Hyderabad, Andhra Pradesh
                              Sep 19, 2022
                              Resolved
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                              Resolved

                              TO
                              ICICI BANK Team,

                              Dear sir/madam
                              I am GUNTAKA CHENNA REDDY,
                              PRAKASAMA, ANDHRA PRADESH.

                              SUB:Please Remove the SETTLED flag from my account.

                              I have taken a Personal Loan From ICICI BANK in 2007
                              Loan A/C LPBNG[protected]. Date Opened 13/07/13/07/2007 Sanctioned Amount Rs.2, 37, 000.
                              It's the best customer service in the country. I am very happy with your services.

                              my consun
                              last few days back i went for a loan, then it was rejected.
                              Due to the settled flag mentioned in my cibil report.
                              It's a long back loan, and I paid the total amount, but it's not updated.

                              Now I request you to please remove the settled flag from my account.

                              thanks and regards
                              CHENNA REDDY
                              DOB: 14/06/1978
                              Registered Number : +91 [protected] ( not in use)
                              call me on +91 [protected]
                              PAN: AJLPG4866G
                              Email ID: [protected]@gmail.com
                              Control Number : 4, 937, 858, 383
                              Oct 28, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 20, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                C
                                chenna reddy321
                                from Hyderabad, Andhra Pradesh
                                Sep 19, 2022
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                                TO
                                ICICI BANK Team,

                                Dear sir/madam
                                I am GUNTAKA CHENNA REDDY,
                                PRAKASAMA, ANDHRA PRADESH.

                                SUB: Please Remove SETTLED flag from my account.

                                I have taken a Personal Loan From ICICI BANK in 2008
                                Loan A/C LPBNG[protected]. Date Opened 20/02/2008 Sanctioned Amount Rs.2, 84, 000.
                                its the best customer service in the country. i am very happy with your services.
                                last few days back i went for a loan, then its rejected.
                                Due to settled flag mentioned in my cibil report.
                                its a long back loan, and i paid the total amount, but its not updated.

                                Now i request you to please remove settled flag from my account.

                                thanks and regards
                                CHENNA REDDY
                                DOB: 14/06/1978
                                Registered Number : +91 [protected] ( not in use)
                                call me on +91 [protected]
                                PAN: AJLPG4866G
                                Email ID: [protected]@gmail.com
                                Control Number : 4, 937, 858, 383
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  J
                                  janardhan reddy321
                                  from Hyderabad, Telangana
                                  Sep 19, 2022
                                  Resolved
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                                  Resolved

                                  TO
                                  ICICI BANK Team,

                                  Dear sir/madam
                                  I am GOSULA JANARDHANA REDDY,
                                  KADAPA, ANDHRA PRADESH.

                                  SUB: Remove the settled flag from my account.
                                  SR[protected] complaint number)

                                  I have taken a Commercial Vehicle Loan From ICICI BANK in 2007
                                  Loan A/C LVBNG[protected]. Date Opened 08/03/2007 Sanctioned Amount Rs.8, 43, 000
                                  Due to my financial problems I settled this loan.
                                  Later that I found that it was showing a negative report in my cibil
                                  then i called icici and paid the pending amount Rs.5010.

                                  Now I request you to please remove the settled flag and close my loan.

                                  thanks and regards
                                  JANARDHANA REDDY
                                  Registered Number +91 [protected]
                                  PAN: ADSPG3159K
                                  Email ID: [protected]@gmail.com
                                  Control Number : 4, 949, 472, 684
                                  Oct 24, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 22, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    H
                                    hrittikagandhi
                                    from pune, Maharashtra
                                    Sep 19, 2022
                                    Resolved
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                                    Resolved

                                    Address: Pune

                                    On 14th February i bought an iPhone 13 to which i was entitled a cashback of 6000 after a period of 120 days.
                                    It’s been more than 7 months and still i have not received the amount.
                                    Please look into it
                                    My registered number is[protected]
                                    Oct 24, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 22, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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