1st Feb 2017 15:10, I received a call from MOBILE NUMBER [protected] DELHI ICICI BANK CREDIT CARD REWARS POINT DEPARTMENT on which a lady asked me whether I use an ICICI credit card. To which I said yes. Further she told me that some credit card reward points were not used yet are you facing any problem if you not using it then it will be lapsed, I told her i was not aware abt rewards points are going to be lapsed, so she said ICICI bank credit card department providing information notification to use these reward points before it lapsed. She asked me whether I want to redeem these reward points in any shopping or purchase something or including in billing cycle or reserve it for future use to credit card account, so I told I want to use it to adjust in my billing cycle, so I asked her for procedure, she told me that you have to apply for activation and then after verification it will be processed so she said would you like to go for it, to which I replied "yes".
Now call transferred to a guy name rahul, he asked my credit card number, he was already knowing 1st 4 digits of my credit card number then I provided him further remaining number and valid to date.
Than he told me that he will transfer the call to IVR and I need to type the CVV number. I asked him that No one asks for CVV number. To which politely replied that he is not asking me to tell the CVV number, instead he is asking me to type the CVV number on my phone. This is required to process your rewards points equivalent amount 7651 Rs to your credit card account. I thought for a while and typed the CVV number. He then told me that I will receive an SMS with OTP. Again at this point I asked him, I am not convinced. First CVV and now cant provide OTP, assure me that you are not fraud it's not prank call. Then he replied politely, that I need not tell the OTP but instead type it as a response to the IVR.
He provided me his ICICI BANK EMPLOYEE ID "ICICI000Z39" MOBILE NUMBER [protected] and NAME RAHUL, He told me that I will be credited this amount in my Credit Card account within 72hrs and rewards points equivalent amount I.e. 7651Rs within 1 week, I asked why so much time to process how I trust you that you really gonna return these amounts.
He politely answered that we are authorized employees of ICICI BANK CREDIT CARD DEPARTMENT, you have my EMPLYEE ID And MOBILE NUMBER, ANY DOUBT ANY QUERY FEEL FREE TO CALL ME ANYTIME WITHIN 8AM TO 8PM.
Accordingly I did. With this I received an sms saying "You have initiated a txn of INR 7651.00 at SEASONFASH on ICICI Bank Card xxxx. OTP is xxxxxx."
When I asked what is SEASONFASH ? He politely replied me that WE ARE MERCHANT (Service Providers) OF ICICI BANK DONT WORRY, so after typing OTP on my phone I received another sms from MOBILE NUMBER [protected] saying "Welcome to ICICI bank card your rewards point amount is 7651 has been creadit in your card ****XXXX wait after 1 week your all amount transfer in your account transction id xxxxxxxxxxxxx".
THIS IS 2ND TIME I GOT CHEATED BY USING NAME OF ICICI BANK,
BEFORE THIS THE 1ST TIME I WAS GOT INTO DISCOUNT CARDS VOUCHERS OFFER ON ICICI CREDIT CARD 6800Rs FRAUD FROM ICICI BANK ONLY
PLEASE DON'T PLAY WITH A COMMON MAN
FROM TODAY ONWARDS I M CLOSED MY ALL ICICI BANK ACCOUNTS N BLOCKED MY ALL DEBIT CREDIT CARDS. CANT TRUST ANYONE ANYMORE.
I M SURE GOVERNMENT AND BANK AUTHORITY NOT GONNA TAKE ANY ACTION BECAUSE THEY ARE ALSO GETTING UNDER THE TABLE PROFITS COMMISSION BENEFITS ETC
THANKS & REAGRDS,
SANTOSH VISHWAKARMA
FROM MUMBAI
ICICI Bank customer support has been notified about the posted complaint.
1. Instead of asking CVV the ####### have installed IVR so that the probability of you believing them increases.
2. CVV is first wall of safety if by mistake you gave it, it still does not expose u but giving away OTP means you are done and dusted.