ICICI Bank Complaints & Reviews

I have been cheated by ICICI sales executive by saying that I am offered a free credit card and it has no joining and annual charges for Cognizant employees. I was given a coral credit card having a joining fee which I was unaware of. I used the credit card to make a purchase of INR 3, 129.24 at D MART (March 28, 2016; 16:02:42 hrs.). As soon I came to know that the card had annual charges I paid the bill of INR 3, 129.24 on your ICICI Bank Credit Card account on 22-Apr-2016 to clear my dues and immediately informed the bank saying that I have been cheated and please block the card.

I am a very old customer of the bank. I was also holding an ICICI bank future credit card which was free. I also hold other bank credit card for example Citi bank Indian oil credit card and HDFC Platinum card which never had a joining and annual fees. I have other few credit card from American express, standard chartered bank and HSBC which all are free with no joining and annual fees.

I was continuously harassed by the ICICI people saying if I don't pay the dues they will spoil me Credit score. The calls were usually at odd timing like late night. I kept mainling them that I have been cheated and there was no action taken.
Finally On 31 Jan 2017 without my permission my saving account No:[protected] is debited with Rs. 6326.67. I am continuously following up with the bank but everything in vain.

Please help.

HI Sir,

I had applied for ICICI Credit card in Dec.16 but later due to their frequent verification calls from various representative I requested to cancel the card many times when they called me. But after few days they sent Credit card on my residential address but I refused to accept it since I requested to cancel and asked them to return it to bank. Now I am getting Credit Card bills to pay from ICICI bank which I requested to cancel earlier and not even collected it.

Dear sir/madam
With respect I Deepak verma having a salary account in icici bank miller ganj ludhiana branch.My a/c[protected] was debit freezed by bank since two months ago. when I was working in rockman industry ludhiana in month of february 2015, then after I left that job and joined somewhere else, I didn’t have any transactions with same a/c number so after one year icici bank has call me and tell me your account freezing due to safety purpose and the A/C has been freezed, that time I have some surplus amount in icici bank, soon after that I had contacted Milar ganj ICICI Bank for re-activation of my account (to convert salary to saving account), I had provided all KYC documents i.e., ADDRESS PROOF, IDENTITY PROOF needed to remove freeze from my icici account, to Milar ganj ludhiana but even after a period of 3 weeks no more progress has been observed, I had called more than 20 times to customer care icici bank goa, goa icici Madgav Brach, Ratnagiri icici branch but all the time they were not responding to me. I have been trying from last one month to get back my money from my icici account No.[protected], so please I want unfreeze my salary account.
Thanks
regards
Deepak verma

Bank has deducted Rs 805 from my account and in details it is written " DP CHGS TILL DEC-16 ". Why this unnecessary amount have been deducted. I have not activated any special services.
When money was deducted i didn't received any email or message. This is a kind of fraud. Please refund the money or i will take some strict action against the bank.

Hi Team,

ICICI bank has debited Rs. 2000 from my account on 07-Jan-2017. I went to withdraw money from SBI ELGIN ROAD KOLKATA BRANCH ATM by using my ICICI ATM. But transaction was unsuccessful by displaying an error ''sorry unable to process'' but money was debited from my account and received the notification from ICICI Bank.

Then I went HDFC bank ATM and withdraw Rs.2000.

I reported the same thing to the ATM security guard and he said go the SBI bank and report a complaint. As per SBI Bank staff's I need to logged a complaint via ICICI bank money was debited by their side. I also went to ICICI Bank and report the same.

ICICI branch staff asked me wait I will get the money back within an hour, if not then logged a complaint by calling customer care. I done and asked to wait 7 working days.

On 16-Jan-2017 I received an SMS from ICICI Bank that ''we cannot process your request as it was successful transaction'' I called up again to the customer care and speak with their supervisor.

I logged another complaint on 16-Jan-2017 and asked them to verify the ''video footage'' of that SBI bank and check the details.

On 31-Jan-2017, I got to know from customer care team that they checked with SBI bank of that ATM and transaction was successful and they cannot refund the Amt. Also they cannot check the video footage and this is final solution from their end.

Its request to you, Please intervene in this issue on priority basis and asked the bank check the video footage to verify the details. I did not received and amount and transaction was not successful I have the error receipt for the same. I only received the money which I have withdrawed from HDFC bank not from SBI bank.

Dear Sir/madam,

I have an account in ICICI bank. I use Internet Banking, I want to update my new mobile number though online but I cannot find the link for Change of Mobile number in 'View/Change Contact details' section. I can only see 'Update Email Id' section. Please provide a link so that I can change my mobile number online.

Thanks & Regards,
Sooraj

Hi,

My name is Dheeraj and I hold a bank account with ICICI Bank. I suddenly got a message from ICICI Bank that my account has been debited with 19, 977.00 towards IIN*I-Debit*Rel. I was shocked to see this as I was sitting in my office with my colleagues and we were working. While I tried to see what happened, I got an another message with similar details and my account was again debited with 19K+. I was shocked to see this and while in shock messages kept coming in and I tried calling the ICICI Bank and was able to get hold of them within 5 minutes. Meanwhile 7 transaction of similar nature were already made amounting to much big amount.

While talking to the ICICI Bank the official blocked my debit card along with online banking. I got to know from them that they will investigate this issue and will take 45 days to resolve the same. Its been start of the month and I lost almost 1.4 lacs from the account.

Another shock was when the ICICI representative told me that they cant stop the payments to get to the fraudster as they dont have any procedure for the same. Now my point is that how the banking with ICICI is safe, Isnt there any rule defined by the RBI (I wanna make sure that I reported the transactions in less than 5 minutes). I haven’t received a satisfactory answer from the bank officials and is feeling more stressed after speaking with them.

My card is Visa 3D secured and I never even received any OTP to approve the transaction, beside all this Bank needs 45 days to investigate and cant assure that I will receive my money back.

I want the authorities to help me with this.

Thanks
Dheeraj

Dear sir,
I'm Vandana holding ICICI savings account for past 3 years. A/c#[protected] in marra thalli Bangalore.
when i checked my balance alert through net banking I saw a charge of rupees of Rs.630 /- in the name of SMAB Chgs DEC16+Stax69.52 Date 12/1/2017
Last 4 to 5 times my money was debited for this Mab charge
Please refund my money immediately where no fault from us
Please take some action against the bank, if it is not complying rbi standards/guidelines.

On 6th october 2016, I was trying to add money in pocket app(by icici) and amount of rs.1000 debited from my bank account but transaction was failed. I registered complain in pocket app. On 6th November 2016, they told me transaction was declined by issuer and to contact bank.
I visited branch and submit complaint, after few days they said, "transaction was successful so they can't issue any refund"
My uco bank account number- [protected]
Pocket wallet- [protected]@gmail.com

I did transfer 49000 from my ICICI account to IDBI account and amount deducted was 49005.75 from my account.

Customer id:[protected]
I'm getting charged for each transaction although my account comes under salaried account. I complained 2 months back, still i didn't received any POSITIVE response from your end.

I used my debit card to purchase fuel on 26th Dec at HPCL petrol pump for
amount 300. However Rs. 11.50 has been deducted from my account on 5th Jan
with comments as Dt:26/12/16 AUTOLINES HPCL.

I raised the concern with them via email to [protected]@icicibank.com on 8th Jan and still have not got back the refund.

Now they have deducted the same amount again on 31st Jan for the transaction done on 10th Jan.

A/C Number:[protected]

My Name: Rohit V

Rs 1505 reduced from my ICICI savings.

ICICI never informed me regarding this that Additional charges will be applied.

ICICI cheating on me.

Please I need my refund of Rs. 1505.00 back as soon as possible.

I need a call back from ICICI personnel ASAP because it is my money not theirs.

Thanks,
ROHIT V
Mob: [protected]

I was told by the representative while opening the DMAT account that it's free, If I knew it's chargeable I would have closed it as I have hardly used it, now I have been charged annual charges for the same and your customer care is saying that I will have to visit a branch for further query, this is very disturbing, please refund the amount and close my DMAT account.

Thanks,
Abhishek Verma
[protected]

Hi,

i have salary account cum savings account in icici bank,
but i applied for personal LOAN there is no response from ur end..
i am requesting frnds please dont go for icici bank ..they are all time pass people ..and says #### stories...
no use of it ..
if any clarifications please contact me..
[protected]@gmail.com

I have a Demat account in ICICI bank for 4 years now. When I checked my bank transactions today and found that there is one debit transaction 02144117 DP CHGS TILL DEC-16--- INR 805'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected] . This is completely unacceptable and please refund my amount. My phone number is [protected].

I Had applied for loan, got a call from [protected] & Sravanthi had spoke to me & told me to submit the documents to her executive syedakif, Some documents are handovered & Some are mailed to [protected]@gmail.com.

Till now no one is responding calls & No further improvements.

Kindly the ICICI Bank Mgmt is to verify & Approve my loan

Thanks
SANDEEP.M

I haven't subscribed to My Money service but still annual fee for Jan-17 to Dec 17 Rs. 335 rupees got deducted.The same amount was deducted last year also from my account for the same service, and any number of calls to Customer Care didn't help to unsubscribe from the service and get refund o[censored]nwanted subscription. Please unsubscribe me from My Money service and pay back my money. Details: 25/01/2017 "BIL/[protected]/MM Annual Fee JAN1
7-DEC17/787942". My Number is [protected].

I have a demat account in ICICI since 3 years now. Today i found that RS.383/- was charged under 59947243 DP CHGS TILL DEC-16. i didnt get any message alert or anything about this. I dont know from how many months the amount is got debited for this Demat account.

When I had created my salary account this Demat account was created for me by ICICI representatives. I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI.

Please refund money as early as possible. This is my account number:[protected] and my mobile number: [protected]

HI,

This is regarding the deduction of rupees 805 from my ICICI bank account[protected] with description as DP CHGS till DEC-16.

When I looked for what DP CHGS means then I found that they are the Demat charger . Why are you deduction these charger without my permission ? I do not want any demat account with my ICICI bank account .I was never informed that any kind of charges will be deducted for just opening a Demat account .

Anyways I do not use ICICI bank Demat account .I will not pay any DP CHGS .But the question is how can you deduct money from my account without any prior notice or approval

I kindly request you to please look into this matter urgently and please help me out here
I am currently out of India.Kindly contact me on Rahul.satija.[protected]@gmail.com for any more information