ICICI Bank Complaints & Reviews

I am Shekar T, I holds an pay direct account with you. I am working in Golden star.

My debit card no : [protected]

I have withdraw Rs 2000/- on 7/12/2016, but the account is debited rs2000/- 2 times(i.e; 4000).
I tried to contact customer care, but they are not replied properly.

I have visited the banashankari branch(bangalore) near BDA, & padmanabhanagar also They have told that visit the home branch, Then I visited my home branch, which is in kormangala(near to forum blr), they also not replied properly and they told me to contact customer care.

Kindly resolve my issue ASAP, otherwise I will take this issue to your higher authorities

I want this amount back by monday with interest.

Kindly find the mini statement

DEAR Sir

I wanted to withdraw money in cannaught place so i went to icici bank atm in cannaught place when i tried to withdraw money i got transaction declined message so i thought there is no money in Atm but when i went home and i saw an email that 2000 rupees has been deducted from my account.

plz credit my amount in my account of vijay bank i also have the slip in which its written transaction declined

I keep sending mail and making calls to resolve my problem but no reply received from ICICI customer care. I tried calling 8 times but customer care disconnecting calls after keeping on hold and listening brief of my problem. I am totaly upset about their service and feeling helpless. please do needfull to resolve my issue. I am attaching all email which send to ICICI and everytime recieving that '' We acknowledge the receipt of your mail '' but no reply till date.

Complain regarding customer care services for Credit card issue ending with 3014

6 messages
Ekta Gupta Mon, Dec 12, 2016 at 7:57 PM
To: [protected]@icicibank.com
Dear Sir/Madam,
Kindly update me what is the progress of my unauthorised transaction. Also please tell me when you are going to refund my money back.
One more complaint, your customer care number is not working properly. I have called last time also 4 times and today also once to get update status of my unauthorised
transaction. But middle every time call is getting disconnected after long hold. I think you are having call back facility, but I am not getting call back from your side.
Kindly update me for both ASAP.
--
Regards,
Ekta Gupta

Mob: [protected]
Ekta Gupta Wed, Dec 14, 2016 at 7:47 PM
To: [protected]@icicibank.com
[Quoted text hidden]
--
Regards,
Ekta Gupta
Engineer

Ekta Gupta Fri, Dec 16, 2016 at 1:09 AM
To: [protected]@icicibank.com, [protected]@rbi.org.in
Gmail - Complain regarding customer care services for Credit card issue ending with 3014 https://mail.google.com/mail/u/2/?ui=2&ik=1691daa6f0&view=pt&search=sent&th=158f...⇄
1 of 4 31-Dec-16 7:48 AM
Sir,
i keep trying for update of fraud transaction and update on crediting of amount debited (2 times) but unable to get reply from ICICI customer care.
[protected]@ as per teliphonic communication with ICICI, no OTP is required for foreign transaction/purchase. i want to know, is it true?. If yes then why and i have not informed
by E-Mail also which used to come from ICICI.
Please exepidit the issue and resolved ASAP.
Regards,
Ekta Gupta
mobile [protected]
[protected] Forwarded message[protected]
From: Ekta Gupta
Date: Mon, Dec 12, 2016 at 7:57 PM
Subject: Complain regarding customer care services for Credit card issue ending with 3014
To: [protected]@icicibank.com
[Quoted text hidden]
--
Regards,
Ekta Gupta
Engineer

Ekta Gupta Fri, Dec 16, 2016 at 1:11 AM
To: [protected]@icicibank.com, [protected]@rbi.org.in
Sir,
i keep trying for update of fraud transaction and update on crediting of amount debited (2 times) but unable to get reply from ICICI customer care.
[protected]@ as per teliphonic communication with ICICI, No OTP is required for foreign transaction/purchase. i want to know, is it true?. If yes then why. i have not informed by
E-Mail also which used to come from ICICI for each transaction. attached PDF for your reference.
Please exepidit the issue and resolved ASAP.
Regards,
Ekta Gupta
Gmail - Complain regarding customer care services for Credit card issue ending with 3014 https://mail.google.com/mail/u/2/?ui=2&ik=1691daa6f0&view=pt&search=sent&th=158f...⇄
2 of 4 31-Dec-16 7:48 AM
mobile [protected]
[Quoted text hidden]
Credit card fraud transcation.pdf
285K
Ekta Gupta Wed, Dec 21, 2016 at 7:05 PM
To: [protected]@icicibank.com
Still awaiting for your reply.
Regards,
Ekta Gupta
[protected] Forwarded message[protected]
From: Ekta Gupta
Date: Mon, Dec 12, 2016 at 7:57 PM
Subject: Complain regarding customer care services for Credit card issue ending with 3014
To: [protected]@icicibank.com
[Quoted text hidden]
--
Regards,
Ekta Gupta
Engineer

Ekta Gupta Wed, Dec 28, 2016 at 8:24 PM
To: [protected]@icicibank.com, [protected]@icicibank.com
Dear Sir/Madam,
20 days are over but still you people are not updating me about my dispute matter. Also, I have called so many times to customer care, but after hearing issue they are
Gmail - Complain regarding customer care services for Credit card issue ending with 3014 https://mail.google.com/mail/u/2/?ui=2&ik=1691daa6f0&view=pt&search=sent&th=158f...⇄
3 of 4 31-Dec-16 7:48 AM
immediately acting as my voice is not going to them even I am able to listen them very clearly and they are disconnecting the call immediately telling that there is no
response from the customer so I am disconnecting the call.
While listening the issue you are able to hear me clearly but after addressing the issue, my voice is not coming to you. This thing is happening since I have told about
dispute. Prior to that also so many times I have called to customer care but this has not happened anytime. Shocking thing is that since 10th Dec 16, how it is possible that
after hearing the issue my voice is not going to you.
I think this is the simple trick which you people are playing with customers.
You people are not giving reply of email also since 13th Dec 16.
[protected] Forwarded message[protected]
From: Ekta Gupta
[Quoted text hidden]
[Quoted text hidden

I have demat account in icici bank for 4 years now ..but i have not do any transaction in demat account .i found that there is a one debit transaction 01148080 DP CHGS TILL NOV-16 805 INR. MY account number[protected]. i did not get any message alert in my mobile which is registered with mobile banking with ICICI. This is completely unacceptable and please refund my amount. My phone number is [protected]

Hi, my name is Pratap Kumar Mohanty, Account No.[protected]ICICI Bank). I had not activated the Demat account service while opening account in ICICI bank. But yesterday Rs 805 has been deducted from my account as DP CHGS. ICICI bank representative also said there is no charges for Demat account 2 months back.

So, I requesting you to return back my money (Rs 805) and deactivate my Demat account as soon as possible.

Thanks,
Pratap ([protected])

I am Seema Vadhwani I have a saving account with icici Bank Branch Mansarovar Jaipur Rajasthan India and my A/C is[protected] I want to refund my all amount which is deducted by your branch & I also want to know about the what type of charges your branch dedicated withouted any intimation. When I opened A/C with your Branch year customer Executive told the any informed you after dedicate the any charges but your branch without any information dedicated a Amount of Par months 550/- rupees some my a/c so that refund my amount of[protected] in my account as soon curler

I have bee trying to contact the customer care numbers and have gone through the whole procedure of entering the CC no., pin, etc. But there has been no response to my request/query to reverse a transaction that was debited to my a/c twice due to swiping of CC twice. request urgent action in this.
My transaction made on December 12th .On shop

L got call from icici bank represantative and he told me that there will not be any annual fess/Charges for card and will get 1000 rs gift voucher so i brought this card and i never received any shopping voucher, i told him about the charges, he told me that by mistake you got diffrent credit card .i am getting mails about the credit card charges but i have not used it and and its not my fault that bank issued diffrent card to me.please help to deactivcate card and cancel charges.

Dear air,
I am arjun singh chamyal holing the icici bank saving account in chennai selaiyur branch. My account number is[protected] i was facing mab charges problm very much. This month my deduction is Rs. 385.40, 260.63, 402.14, 402.50 . Why this mab charge will deduct from my account . Please take the action and credit my amount back in my account.

Respacted sir/ madam.i lost my old mobile.so i cant use i mobile app.
So please register my new number.
Old number_[protected]
New number_[protected].

Dear sir/ Madam,

There was a caller named Neha Sharma, executive ICICI, A- BLOCK-75, 2ND FLOOR, SECTOR 65, NOIDA -with mobile no There were a spate of calls on my mobile stating that money deducted as service fees/excess fees would refunded into my savings account. They were asking my credit card or debit card details. I could not give the details as I was out of station. Later after veriying from the Consumer complaints forum website, already complaints have been filed regarding similar subject. I request you to take immediate penal action against such persons.
Thanking you

Prasad

I sikha mandal applied for icici bank coral credit card, on 28/12/16 all the document collected by your person bearing mobile no. [protected]. Upto this it was pretty good from your side.
On 30/12/16, morning 1124 hrs, i got a call from tele no.[protected], the person introduced him as verification staff of icici bank credit card division. He was asking my husband about various queries regarding my data. But the person behaves funny fm starting itself, either he is hard of hearing or willingly behaves funny. His taking was full of arrogance & he threatens my husband that everything in his hand only, if he gives the bad report then i will not get my credit card. More over he did not disclose his name also.
This type of behaviour we can not expect from a responsible agency like icici bank.
This incident makes me less interested about your credit card.
Please look after the incident.

Sikha mandal. Tele-[protected], e-mail - [protected]@gmail.com.

I have a personal & a corporate account with icici bank chaura bazar branch. Its executive "shammi narang" opened my saving account few months ago. After two months i was going out of town so i mentioned him to kindly close my account because i will not be able to operate it for few months.
He said we will close it after few days. After few days or month (I don't remember) he called me, that time i was in chandigarh. He said kindly visit any branch of icici bank for account closure. After 10 minutes he called again and told me send mail of account closure on this email id nadani. [protected]@icicibank.com (He messaged me this mail id). I mailed two times with the message "kindly close my saving account named as chirag mehra in your branch i. E. Chaura bazar branch. Because i have no use of it".

After few days i went to the branch and asked him about my account. He said its already closed. I said ok.
After few months means on 25th nov i went in that branch again for opening an another saving account. He asked my no. And checked and said your old account is not closed yet you can use the same. I said ok
When i deposited some money they deducted "mab" charges of rs. 3106.59 from my saving account. I asked the executive about it he said don't worry after a month i will reverse it.
Yesterday i went to the bank and asked for reversal branch manager was very rude and said we cant reverse it. I narrated him whole story but he said i cant do anything about it. And now even the executive not answering calls or meeting.

Such a rude and fraud banking system i ever seen where i am wrong?
They are not helping at all. I am not a very rich person and i can't afford it too.
But what i can do. Against these kinds of frauds kindly help me out.
I attached the proof of mail i sent.

As I have not initiated to idirect account opening, ICICI have charged around Rs 801 without any intimation.And this amount has been taken on two different dates, one is on 26 Jul 16 of Rs480 and 26 sep 16 of Rs321.kindly I make a refund of this amount...This is happened for all my employer batchmates around 10 ppls...My acc no[protected].make a corrective action as soon ...

Dear ICICI,

I am Jayanta Ganguly, On 28th Dec 2016 Rs 805 has been deducted from my account as DP charges Till Nov[protected] DP charges deducted till Nov-16)

Till now i never used the demat account or activated it. At the time of opening my account ICICI executive also told me its free and i don't have to pay anything if i didn't use it. Later i got call from ICICI bank asking me to activate the demat account but i rejected by saying i am not interested to using it, moreover i didn't received any notification on my mobile / intimation from ICICI bank.

So, i need justice and my money back.

Dear Sir / Madam
I want to say that i did a transcation of 89rs on 26th dec from my icic account which failur by paytm because my wallet limit was complete but my balance deduct from my icic bank account. Please refund money this into my bank..So plz i do humbly request plz refund my balance..Paytm show alredy refunded..

I dont know who create this issue paytm / Icic Bank.
I requested to ask them plz solve this querry..

Rajan jain
[protected]

Hi,

From my account Rs. 960 was deducted with Transaction Remarks stated as ATD/ Auto Debit CC0xx4769 . And a total of Rs. 6020 was deducted from date 3/8/2015 to 5/12/2016. I do not have credit card or have not availed any ATD service in past. I have tried plenty of times regarding the issue, apparently it seems they are unable to resolve the query or to give information regarding the same. Please respond ASAP and credit the amount back to my account . And please block this transaction in future.Please let me know whether the amount debited to my account without my consent is reversable or not

Thanks & Regards
Debashish Sahu

I checked my account today and i found a debit of rs.805. After searching the nature of the information it seems that it has been debited for demat. Please find below the message from my account summary.
805.00
[protected]
60555848 dp chgs till nov-16

My account number is :[protected]
Ifsc code : icic0000985

I never had any demat account in icici bank nor i desire to have it.
Some thing has went wrong. Please fix the error and refund my money back to my account.

Thanks,
Vishal
[protected]

I am Purushothama N (SB Account No.:[protected] applied for a cheque book on 05/12/2016, still I have not received the Cheque book. I tried to contact customer care numbers and they are responding properly. Please send my cheque book to my office address (contact number also filled on address part). It is very urgently required to me. Please do the needful.

Thanking you

Purushothama. N.

Respected sir,
Hi this is saravanan, I am a one of your credit card holders, while i applying this credit with the office e-mail to check my statement but due to security reasons so content of email was not displayed properly. so please note my personal e-mail id, please send the statement to my personal id, and my id is [protected]@gmail.com ... i hope you can make it soon as possible.

thanking you,
your's
Saravanan