ICICI Bank Complaints & Reviews

Dear Sirs,

Since I am having ICICI Bank Current account past two years in the name of MOON STAR ENTERPRISES. CURRENT ACC/NO[protected] Chennai . Once I opened this account the bank person approach for the facility of ICICI Merchant Service ( EDC Terminal Machine Facility ). I accept the same and paid for the One year full subscription payment. At that time the Merchant Service Field Executive said there is no limit for, you can transact whatever you do business.
After some months without my knowledge they blocked my transactions dated on August 04th 2016 and the amount of rupees 1, 70, 000. That was my unexpected movement of my business the huge amount blocked my account. I enquired the Merchant services customer care. They said, that was the over limit of my transaction ICICI fixed to my business. I shocked and said I don’t have any knowledge about that and ICICI also not informed me the same.
The person who I request this he is not listing my voice. He strictly said, the fund which ICICI blocked we settle you once you finished investigation period of 135 days. Again I was approach ICICI Merchant Services direct visit Chennai office and met the person Mr. Janarthanan and the sales manager Mr. Chandra mouli . They both said to me we cannot release the fund once we hold from our side but we can do the charge back the hole amount of 17, 00, 000 within two working days to the card holder bank. I have given the Charge back request immediately and waited for 2 weeks and followed them. Finally they said we cannot do charge back this amount.
Meanwhile I received the persons from different kind of agencies at my business premises for investigation. Once all their formalities done, I waited the period of more than five months finally I got my settlement amount form ICICI Merchant services. Once conform that amount belongs to my blocked fund of Aug 2016. After 3 days of period I transferred the fund to card holder account since he is also not paid that huge amount his card holding bank past 5 months.
I got call from ICICI merchant services person Mr. Jananrthan dated on 03/02/2017 and some of them conference call with him they all forced to me re deposit the hole amount immediately . the mean while again they blocked my two transactions dated on27th and 28thJan 2017 and the amount of rupees 14, 780.
Again they all call me and force me re deposit the hole fund which we settled your account earlier. After that without my knowledge and permission they debited my ICICI ‘s current account the amount of 33, 047.15 on 04th Feb 2017.
I asked you all the ICICI Baking and Merchant People, this is not a right way to behave customers who having business with you? Every time the way you treated me again and again blocking my funds or debited my funds directly my bank account.
Who gives authority to debited the funds my current account without my knowledge and permission?
I attached this mail final settlement statement detailed report copy which I was received my mail id from ICICI merchant. After settled my funds waiting period of 5 months why you again behave like this. This is not a decent manner to behave the customers having business with you past two years. The period of two years I am not getting satisfied services from you side single time.
I request you to immediately settle my blocked funds of rupees 47, 827 (11, 460+3, 320+33, 047=47, 827). Or else I am going to close my ICICI bank current account, surrender my ICICI Merchant services EDC machine both.

For
Moon Star Enterprises
MID NO: 74479676 TID NO: 88056907
Senthil Kuamar N
[protected].

I had applied for a so called PRE-APPROVED credit card with a limit of RS. 75000 from ICICI Liberty Garden Branch, Malad (W), Mumbai on 27th November, 2016

After repeated rejection & re-applications, I am tired of the reason I am being provided for rejections. They say they cannot verify the office address. I have emailed them numerous times the proper correct address with Google Maps Navigation. Still if they cannot verify the address then I guess our office will be out of EARTH.

After much disappointment, I had placed a 1rst level complaint with ICICI bank on 9th Jan, 2017 regarding this but no kind of follow up has been done. Hence I placed a second level complaint. On, 25th Jan, I received a mail from G.N. Surya Sri that my application has been approved and I will receive the card on or before 7th of Feb.

Now finally on 7th of Feb, I received my credit card. However I was shocked to see that my credit limit is only 45000

Can i know please exactly what is going on? I am tired of following up. I regret applying for the credit card through ICICI

I hope you will be able to help me with this issue.

My Application number is[protected]

Regards,

Jay Parekh

I am the a/c holder of icici bank from last 3 months,
Now they have charged 172.5 under this category DCARDFEE0741OCT16-SEP17ST
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

A/c no:[protected]

Last day I was trying to load money in my wallet by using my ICICI Debit Card, and my amount got debited from my account but it was not loaded in my wallet. It showed server error at the time of transaction. Please refund my amount as soon as possible, i need that money in urgent...

Kindly do the helpful...

Thank you
Rahul Khanna
[protected]

I got a call from their agent to take credit card, I refused them but they called me a lot of time I think 2 to 3 month and every time they told to take a card you have no charges for that and when I agreed and a card was taken. and they have given me 573rs bank statement, what is this nonsences.
and now I am trying to contact them, there is no way to talk with them just Ye karo or karo O number dalo. and money deducted for that. very nonsense service I will never use this bank credit card, and please don't use. very fraud.

I have fasttag no 10041241 for my truck rj11 ga 8096 Today I recharge my fasttag a/c through debit card of rs 4000 but It was failed but Still the amt got duducted from my bank a/c.. then i call fasttag customer care and it said that technical problm u recharge again then i recharge again 2000rs and it was again failed ruppes was deducted from bank a/c.. then i again call customer care three or four times but repied that u cannt recharge ur a/c and did not given me any satisfaction reason when i was talking to customer care they stop responsing in mid of conversation as if they had phone on asside. and my truck is travelling driver has limited money fr expenses..

Dear sir/mam[protected] ko mene 6900 ka paymnt eazypay ke through kiya tha .paymnt mere account se cut ho chuka hai but jis compny ke liye mene ye paymnt kiya wha koi update nhi hui .but abhi tak na to meri id activate hui h or na hi mujhe refund mila h.. plzz help ... nd refund my paymnt..
txn no.[protected]
mrchant id.[protected] plzz help me

I have paid fees of my child of Rs 7650 through eazypay.com website on 29th Nov 2016 by my HDFC credit card. Transaction was successful with transaction id[protected], but ST PAUL SCHOOL INDORE school authorities saying that they have not received fees in their account on 2nd feb 2017. I want to know where my amount has credited. I want reimbursement of the same. ICICI BANK customer care is not responding. I have given complaint letter to ICICI BANK RATLAM KOTHI INDORE BRANCH on 3rd Feb 2017 but still no response. I have been mailing since last week of January 2017 to [protected]@icicibank.com, [protected]@icicibank.com but no response. No customer care no of eazypay.com.
Since there would be any way or solution to find where my amount has credited so that bank can reverse but all in vain.
Please help me to solve the matter soon.

Sangeetha menon
[protected]

[protected]@gmail.com

I am PRASHANT RONAD, 805.00 Rupees has been deducted from my account as[protected] DP CHGS TILL DEC-16) DP charges on

30/01/2017. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

message to my mobile. I need justice and my money back immediately.My Account Number is[protected].

I would like to draw you attention to the entire incident as per following details:

1. Fraud transaction happened at 1.39 PM on 19.01.17.

2. Immediately I have rush down to the nearest ICICI branch (Memnagar-Ahmedabad)
and reported the same.

3. Based on the suggestion from the senior authority of the branch, I have contacted
customer care number - [protected] to stop the payment at once.

4. I have also blocked my existing card while told them to stop the payment.

Unfortunately I was misguided by your team of customer care to contact after 9.00 pm As they confirmed that team responsible for the same will be available at that time only.
I was surprised and shocked to hear the same which unfortunately also led to response delay at my end.

Even though I have contacted the customer care team 03 times during the day
And instructed them to stop the payment and take corrective action

5. On 20.01.17 I have filled in the details online and raised the dispute (SR[protected]

6. In the evening I have written mail with all the details to Head west zone and Head India.

7. I have also done all the required correspondence with PayUmoney/PayUbiz team as
their payment gateway was used for doing the transaction.

8. I have also sent all the details to the merchant(www.woohoo.in) who has supplied product/service.

9. On 24.01.17 I have sent all the details of correspondence with ICICI bank and PayUmoney team to Deputy Commissioner of Police(DCP) Cyber crime branch, Ahmedabad through Speed post, as it is the foul play and also recommended by ICICI bank/Payuteam and Merchant(Woohoo). The scan copy of the slip is attached for your kind reference. It has been received by them on 25.01.17.

Please look into the matter and help me and my family to come out of this crisis situation by recovering hard earned money.

Regards
Vivek Randeria([protected])
E-mail: [protected]@hotmail.com

Respected sir
My name is A.P.Alagumeenal.I bought personal loan from your bank vide account numberPCHD[protected].I paid all the payment and the person who receive payment told me NOC you will get withinweek.But till date no NOC will get and I applied for home loan from your bank I surprised they told you will not get loan due to your name is in cibil.sir I am single mother after lots of problem I grown up my son.Now I want house loan from your bank and open account your bank in my name and my son name and we tried to use your bank account for further investment and need home loans also.But due to this I am not able to do anything.I am working at Bsnl and I have work of outdoor it is very difficult to take leave.Yourgoodself is requested to lookinto the matter and my nbame may remove from cibil so that further homeloans and other investment may possible..

Expect the cooperation as usual from your bank

Thanks and Regards


A.P.Alagumeenal
cno.[protected]

--A

I have current account in ICICI mall road j.s. tower kanpur. I want to surrender my account

Hi,

I have been charged with Rewards Redemption charges for my Payback Redemption. I checked Payback redemption terms and conditions and nowhere charges are mentioned. I have been using Payback since quite a long time and have not been charged for redemption. Upon contacting ICICI customer care executive, he said to check with Payback team. I have not received any notification or alert either from ICICI or Payback about the charges.

1. Renewal card has not received and the same one has been returned by courier.
2. In fact, I informed to courier saying that I am out of station after my arrival you can come and deliver to me. But, he did not even talked to me and I got the message from courier saying that already returned and the reason was not able to trace department. It is absolutely wrong, Because ISRO-ISAC means everyone knows and also they are delivering many letters to this office.
3. Kindly arrange and send it to renewal card to my registered address immediately and the address as follows.
M N Krishnamoorthy
CND/CIG, ISRO Satellite Centre
Old Airport Road
Vimanapura Post
Bangalore 560017

4. I failed many times to reach your customer care cell and I used to get all our bankers are busy and kindly wait. Like that, I will be waiting and finally it will get disconnect.
5. If you are sending I will start to use your card otherwise you will be loosing good customer.

My debit card is not working bank is saying call customer care and when i called customer care the i.v.r is saying your card is active . please solve my problem as soon as possible .
call me [protected]

My NEFT Transaction no.[protected] dt.20/01/2017 (amount Rs.2500.00) not credited to the beneficiary account, and I have sent several mails to ICICI customer Care they are responding(good) as your complaint is registered & we'll look after it, whereas till today the Transferred amount not neither Credited to the beneficiary account not reverted back to my SB account, finally I approached the Beneficiary Bank (Corporation Bank R.S.Puram, Coimbatore), they said that their IMPS PLATFORM is not working, it is under technical up-gradation, so there is no possibility of credit to the beneficiary and they added that my Bank (ICICI) should SEND A LETTER to the Beneficiary bank (Corporation Bank R.S.Puram, Coimbatore) based on that only they can revert back the amount (Rs.2500.00), I am really annoyed with this transaction, both the banks are creating more troubles/complication to me, it is my hard earned money how can I get back this somebody has to extend their support & get back my HARD EARNED MONEY to my account

Hi, I am holding a salary account of ICICI. I am using this account since 2 year. Amount of RS 678.75 have been deducted from my account with out any infomation. As my account is a zero balance account, how can you deduce minimum balance charges? SMAB Chgs DEC16+Stax88.53
Account Holder : SAGAR DHANGE
Account Number :[protected]
Branch : Mumbai Chembur,
I kindly request you to take prompt action. Thanks and regards, Sagar.

I am an ICICI customer for the last 11 years and I moved to the US, I cannot access my online banking because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI is no longer exists. I need to update my US mobile number, but i cannot do this online and talking to customer care has not helped at all.I tried calling so many time, but no help. Its depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my US phone number updated or suggest a way to go about getting it updated.

Hi,
Please some one help me to get my money back which got stolen from my credit card.o n 26 th dec 2016 01:33 pm to referening MOPS-SBC-CR-CARD-O this number..!!I tried to talk ICICI CREDIT CARD department..they don't even willing to raise .. complain about it..!!

I fight with them still..no response..!!from them..!!

Regards
Manisha

Respected sir/madam,
I am having an salary account in icici bank[protected] rudrapur uttarakhand. Now i am living in bangalore & change my job. My account has been debited some mab chgs without notifying me by sms or mail. When i gone to deposit money only then i see this. My account deduction are

17/11/16 smab chgs 126.68
17/12/16 smab chgs 354.68
30/12/16 c[protected].00
13/01/17 smab chgs 368.20

I request you to plz see this & kindly revert my money only then i can deposit money in this account otherwise i am thinking to close that account.
With worm regards a/c[protected]
Kuldeep rajput rudrapur branch
[protected] uttarakhand