ICICI Bank Complaints & Reviews

Today I received a call from NOIDA stating the person speaking from ICICI credit card office, and he provided me the address of his office as 2nd floor, Sector 65 Noida. I was to believe the person, as he provided me my credit card no. my name, my address and my DOB. Later on he mentioned that there is refund of Rs.7500/- of some old case and same is to be credited to my credit card account and for the same, he wanted me to provide PIN code, which I did. Immediately later he again called me and asked for OTP no., as by that time he was able to get some amount of Rs.2500/- debited to my credit card. Anyway, I refused to provide the detail of OTP and asked him bank never ask for such information. My surprise was how these people get the full information of the person holding credit/debit card, whereas I have never shared this information with any one. My maximum use of the card is for Petrol and Diesel only. I blocked my card immediately thereafter.

I purchased Samsung A7 mobile from Town Collection 3/229, Raghunath Chambers, Sion, Mumbai - 400022, Oppsite Gtb Railway Station West on 25 May 2015 for Rs. 27195/- for 12 month EMI from ICIC Bank Credit card with 0% interest as confirmed by Dealer. I had pay all EMI on time but when i saw total amount of EMI which i paid to ICIC Bank that is 28445/- ICICI Bank took extra Rs.1250/- in EMI when i called ICICI bank customer care they told me you need to pay full amount otherwise we will charge you interest on balance amount. Please find the below my monthly EMI payment details.

Purchase Amount
20/05/2015 27195
EMI Date EMI paid
01/07/2015 4932.38
01/08/2015 2463.73
02/10/2015 1372.61
03/11/2015 2457
02/12/2015 2453.76
02/01/2016 2451.04
02/02/2016 2560.81
02/03/2016 2443.85
03/04/2016 2440.18
03/05/2016 2436.49
01/06/2016 2432.76
Total EMI Amt Paid 28444.61
Extra Paid 1249.61

Kindly refund my extra paid money

I had applied for a icici jet airways sapphiro credit card and paid 2500 + taxes as joining fees. Joining benefits of 10000 JP miles and one way base fare waived jet ticket was promised as joining benefit. i was supposed to receive these benefits within 45 days of making the first statement payment. I made the first payment in early June and was supposed to receive the joining benefit by 15th July, which I did not receive by the committed timeline. Due to this delay on ICICI's part, I held up the payment of the subsequent credit card statement. And after several follow ups I received the full joining benefit in Mid Aug, which was a delay of one month from the committed timeline. Despite the fact that delay in payment by me was caused due to a delay from their end in passing the joining benefits, the bank has imposed late payment charges in my latest statement. While, I have now paid the actual amount due for the expenses I incurred, I am not willing to pay the late payment charges as the delay was mainly caused due to a delay on the bank's part first

Dear Sir/Madam,
I am Karthik S Chandrasekar an ICICI bank credit card holder. My credit card number 5241 xxxx xxxx 9004.
This is regarding a transaction on 7th Aug 2016 with SPRINGS SALOON using my credit card. The transaction of Rs. 200075 was an erroneous transaction entered wrongly by the merchant. The actual amount was Rs. 2075.
On noticing the credit card statement I was shocked and contacted the merchant and the merchant agreed to reverse the transaction. But ICICI Merchant services -his service providers have held back the funds and have not reversed it back to my credit card. Please do the needful and block the payment to the merchant via ICICI Merchant services. The amount has not yet been credited to the merchant account.
Please ensure that the full amount is credited back to my credit card account and that I am not charged interest on this Rs. 200075 in my credit card.

I have to pay my credit card dues by 7th Sep 2016. So please ensure the reversal happens before that

The Merchant Id of the merchant is Mid[protected]. SPRINGS UNISEX SALOON R.T. Nagar Bangalore

Please ensure that the complaint is registered with ICICI Bank credit card from my side.

I tried contacting the customer care by phone but they are refusing to take the complaint from my side. I have also sent email from your complaints page and also mailed Mr. Subhendu Tripathy, Head - Phone Banking. But I have not got any response.

Please understand the situation. 2 laks is a huge amount and this issue due to human error causing huge financial and mental pain to me.

Since ICICI is the company on both sides (ICICI credit card and ICICI Merchant Services and the Merchant is also agreed the error and requested the reversal, this issue should be resolved easily and quickly.

I am also attaching a letter from the merchant accepting the error from his side, his letter to the fraud services of ICICI Merchant Services copying me, my response confirming his error and the response from ICICI Merchant services where they speak of holding back payment and waitng for a chargeback request.
But ICICI Credit card is not taking a request from my side to ensure a "charge back" to my credit.

Please resolve this issue at the earliest as a huge amount is involved

I want to know about details of referance number [protected] and why it has not been processed til september 01 2016. the transection was initiated on 17 august 2016
this referance number is related to flipkart refund section but unluckily it was unprocessed.
pleasse find the attachment (picture)
i am waiting for your reply
my email id is mittal.[protected]@gmail.com

I have setteled my ICICI bank credit card 3-4 months ago. I have been chasing them to get the no dues letter. Written 5-6 emails to customer care. Always, getting the non-sense reply from them saying, reach out to the near by ICICI bank brach. I live in abroad where there is no ICICI bank near by. I have provided the mailing address and shared email address to send the copy. Its shame on a bank, after collecting the payment not issuing the letter. I had sent an email today and wait for some response. If its a same non-sense answer, then I will find some lawyer and file a case against this bank and their dishonest approach.

My account is debited with ₹ 345 on 26/8/16.(as annual charges) on account of my money manager service. I haven't subscribed any such service and I had no intimidation about d deduction.
Plz refund my amount and take care in future not to deduct any amount like this..
Thanks

Sir, on 22/2/16 i transferred funds rs one lakh one thousand plus from citibank through wire transaction. Funds were withdrawn from my account on 23 feb 16. 5th march bank mgr informed me to submit concerned documents as money is still at bombay head quarters. I submitted all the concerned documents of my sons who is studding at russia.in this regard i approached all the levels including rbi cell. Till now i did not get my money back

I paid my all dues and did cancelled the card and cancelled the credit card account ... but still there is auto debit from my savings accounts
Asked for the NOC no one care for it
They are bloody thieves
Do wanna do any buisness with this bank
Even i told my company people to stop doing buisness with this bank
I got all the info
Credit card cancellation no...SR[protected] ON[protected]
CREDIT CARD CANCELLATION NO
SR[protected]

I used my travel card for online purchase and the merchant cancelled the transaction because I used my card on my friend's account -- since the card details did not match with the account details at merchant. they cancelled the transaction. T

I've been charged $145 on Travel card - I called customer care and the they kept saying that I need a Void Slip from merchant to get the refund. Merchant has cancelled the transaction and have not charged anything, Still these customer care guys are kept on saying i need to go back to merchant's bank.

Are you serious -- why should I goto merchant's bank ????
I need a refund of $145 which was never charged by merchant and amount is held by ICICI bank

Here comes the most frustrating part -- when I was on call for over 30 mins with customer care -- the guy on the other side just hung up the phone - saying few times that he is not getting any response from me.
What is this going on.. I am on vacation in US and so i hoped to use this card and now It seems I;m banging my head with these guys everyday for an hour or so..

Hi,
Today I did an IMPS fund transfer of Rs 2, 000 from my ICICI Bank(****583945) to a SBI bank(*****9378) on 31th August, 2016.

Amount: 2000 rs.
Date: 31st August, 2016
Mode: Internet Banking

But later on, I realized that I have transferred money to a wrong account.
Actually I was intended to send the money to my father's bank account. But after transferring I got to know from my father that the account is not active.

Sincerely request your ideas and help, to get this amount back.
Co-operation from you is earnestly solicited.
What should I do?

Actually I am in abroad. So also its tough for me to be there in bank and complaint to the concerned authority.

Please help.

Warm Regards,
Saumyadip Das

Dear Sir/Madam,

Its really a great experience to bank with the leading private sector bank of India.
It gives me immense pleasure to share my experience that I have paid in advance for getting a debit card which I was offered, Its been more then a month with none of my fault and I have to chase the same to get it delivered at my place.

now I am getting an order from you to call the great and exclusive premiere customer service to get my debit card redirected to my very own address.

Do I think it is my bad luck or the level of employees fielded by a great institution of Mr. K.V. Kamath followed by Ms. Chanda Kochar.

Thanks a lot for your valuable time and service, a great salute and I will chase my card as directed by you,
A very Big thank you again, I am really obliged for your valuable time for a small customer like me.

Regards
Vivek Jhunjhunwala

Dear sir,

Request to refund me my 1651₹ as I have called ur call center more then 10 times but some time they say it this is due to demate charges but I have never opened any demate AC, some time they say this is due to loan but I have already give processing fees, this is unnecessary deduction dated on 26/08/2016
Request you to refund my money AC no[protected]

Regards.
Himanshu Sahani
[protected]/[protected]

Sir/madam,
I have transferred amount of rs.15100 through cash deposit machine for the purchase of a mobile.But after transferring of amount i get to know that he is fake.He is cheating the people bg giving the false details.So, please kindly freeze his account and help me in getting back my money.This will help not only me it will be helpful for the people who are unaware of these frauds to get awareness and not to fall in their traps.The account details of that person are:
Account holder: gawari sachin kashinath
Account number:[protected]
Ifsc code: icic0001486
Pan number:anipg9554g
The proof of transfer is attached to this complaint.
Please kindly check the details and help.

My name is pinki and my icici account number is[protected]. On 2 aug 2016 at about 7:43am i can go on only a balance enquirie but atm masien is hang s when i can do neutrino response, he is deducted my amount, this atm masine one time limit is only 10, 000 i didnt made any transaction withdrawing from atm but 14000 amount deducted from my account of icici atm i'd is secnf528 .I made against it within 2 hours to the customer care. And also informed to the bank staff.But bank staff said amount staff said that is ur mistake.No anyone responed to my comaplints.That is happend with me.I am very disspointed with this servieces my complain no.Sr[protected] plz any possiblites in this matter can do anythink regarding this. Thank u

I am an infosys employee holding salary account in icici bank infosys hyderabad branch. My account no. Is[protected]. Today i have been charged rs 690 as dp charged. Let me make it clear that while opening demat account i was assured that no annual or account opening fees will be levied but now u have cheated and charged.Kindly reverse these charges at the earliest else i will have to close both my saving and demat account with you.

Hi, I'm currently in Tanzania using ICICI Bank Multi-Currency Travel (ATM) Card as a service provider to handle my money. On the 30th Aug, 2016, I received an email from the bank stating Dear Customer, Greetings from ICICI Bank. An amount of 394.18 has been refunded to you from your ICICI Bank Travel Card XX3732 as per your request.I had never requested for a closure of the account then how come this much amount got debited.
Please resolve asap.

I received a mail that i would be receiving card - atm / debit chip upgrade by blue dart courier awb [protected] on 29-aug-16. i have never contacted the bank for such a card
The other part of the mail is as follows
Now track the status of your document with itrack on imobile at mobile. icicibank.com/dl
Sincerely,
Customer service team
Icici bank limited.

This is an auto generated e-mail. please do not reply.

I bring to your kind notice that My son Dr.Dheeraj Daya Sagar is studying MD general medicine in kasturiba medical college mangalore. He is having an sb account in icici bank manipal. Yesterday I deposited 2000/- in his account in gudivada branch they deducted 172/- as commission though the account holder is having an account in the same bank. To my knowledge no bank is charging such an exburent services charges. It is nothing but looting the customer in broad day light. In this regard I would like to know RBI guidelines for charging service charges by different banks . Is there any stipulated rates of charges or the whims and fancies of the bank. It is injustice to the customers. Please let me know why icici bank service charges are so high.
yours sincerely,
ch, vijayakumar my emailid [protected]@gmail.com

Hello
My account number is[protected].

I have been charged smab charges without any intimidation. following are the details.
30/12/2015 smab chgs nov15+stax65.25 515.25
27/01/2016 smab chgs dec15+stax65.25 515.25
26/02/2016 smab chgs jan16+stax65.25 515.25
24/03/2016 smab chgs feb16+stax65.25 515.25
16/05/2016 smab chgs mar16+stax18.584 146.75
13/07/2016 smab chgs apr16+stax0.13 1.00

Now they show my account with nil balance. i don't have any mail informing about this smab+sbc charges. no information has been given from icici regarding this no call, no mail and no message. so kindly take my request as soon as early and refund my money.

No other banks have deducted such charges.
Thank you