ICICI Bank Complaints & Reviews

I got an ICICI bank credit card against a FD I opened in 2011. I had last used my ICICI bank Credit card back in 2014, afterwards it expired and the ICICI bank didn't even provided a replacement. After almost one and a half in July this year ICICI bank issued me the replacement card with the same limit although the FD is far greater than last time. In the last one an a half year, I accumulated payback reward points on my ICICI debit card and saving account but not on ICICI credit card. I redeemed some of those points and was not using any ICICI credit card at that moment. After a few weeks when my replacement card arrived and I started using it, within 2 two days I got a redemption fee levied on my replaced ICICI credit card. When I contacted ICICI customer care and tried to explain this to them for over 40 minutes, all ICICI customer care representative kept repeating was this is the way things are and ICICI bank won't do anything else on this. What kind of business model is this where you levy a fee and can't even justify its purpose?

Dear sir,
My name is jadi sulaxan sujaya rao tutu and my employee id:307407. I worked in a icici bank as a senior-officer (Teller) from feb:18 to dec:10 2015, and i put the resignation letter, it approved and i got my experience but i dint get reliving letter, i asked hr told we won't give, it' not possible.
Please do the needfull. As now i'm facing the problem.

Sincerly
Jadi sulaxan sujaya rao tutu

My number is: [protected]
I don't have any account in ICICI bank and i get call to get a pre approved redit cards. How can you provide a credit card to someone who does't even have an account in ur bank. So rediculous. I'm so frustrated from the repeated calls. Stop calling n irritating ppl. If i get anymore calls i'll be filing complaint in police station. So plz resolve this issue as soon as possible . and i'm not at all interested...

I received credit card before 3 months but still i didn't received PIN for the same. Kindly check and provide / Send PIN # to My mobile # [protected] to use the same. Icici customer care never caring about customers and there is no responsibility for the bank.. called customer care so many times and complained on the same but still there is no response and i didn't get PIN to use the same..

Dear Sir,

I refer to loan application made to ICICI for commercial property against which I have received sanction letter dated 20th June 2016 of Rs. 37 Lakh loan from ICICI Bank on Letter head no1018884/85/92

Initially it was informed to us that since the property is not in approved project list of ICICI, so we could not process the loan, after that lot of deliberations and discussions were made and i told that i have already paid the Loan processing fees and committed my builder to pay the balance amount of the deal requested to process my loan amount.
Kindly clarify if any project is not approved by builder to ICICI then a customer should not approach ICICI bank for Loan????

I was thereafter informed that I require set of documents of commercial Property for getting Legal & Technical clearance and the same was submitted by me on 21st July 2016.

After more than a month time and that too after continuous follow up with ICICI bank staff, we were not getting proper responses in time every time it was informed that matter is pending with legal we will inform you etc... on 24th Aug, 2016 It was informed by Mr Mahendra and Mr Sandeep Upadhyay (Branch Sales Manager- Borivali (west)) the legal is saying that the zerox set of documents submitted by me needs to be validated with original documents at Builders office and same was fixed for 26th Aug 2016 and I had infomed at builders office to do the needful for meeting scheduled from 12;30 to 1.30 pm but no offical from ICICI bank turned to builders office for document verification.

I do understand that there are certain processes that need to be completed but looking at the duration i, e time lag its really became high time to escalate this matter to you in order to complete the procedural aspect on top priority. Its almost for last more then 2 months post sanctioning of loan the banks officals at Borivali branch are showing gross negligence to respond to the prospect whose amount is debited by Rs 21275/-.

In anticipation of your fullest co-operation.

Regards

Shyam Singh

Am the A/c holder of icici bank i am having a zero balance a/c, They have charged Picdcd charge Rs.573.85 on 22.08.2016. when I asked for the same they said this is for debit card charges.
now They charged Rs.172.50 on 26.08.2016 for D Card fee with out giving me prior sms/notice/information/email.
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without prior information.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.
If the ICICI bank will not give me valid reason or credit the amount, I am going to close my sb account soon.

The concern was that, from Pockets app on June 18, 2015, I was redeeming a coupon of an amount of Rs. 2515 in my savings ICICI bank account no.[protected] but mistakenly the last digit of the account was mistyped and the coupon amount was redeemed in account no.[protected] that does not belong to me.

I have entered my name (RAHUL SHARMA) along with that account number in the input field that clarifies that I have not redeemed the coupon for that wrong account number[protected].


For this, I contacted the ICICI bank customer many times. Even they ask me to submit an indemnity on 100 Rs. stamp paper stating that after debiting money from wrong beneficiary only I will be responsible for any kind of claim by wrong beneficiary not the bank.
But in spite of this, ICICI bank has not refunded my money. Every time they say that the wrong beneficiary is not contactable and he has not used his account from long time and is not contactable as well. So we can not debit the amount without the permission of customer.


My ICICI Bank Acount no.[protected]
Wrong account no.[protected]belongs to ICICI bank as told by ICICI Dugri branch)

Hello,

Thanks for hand delivery of the international Coral debit card, I couldnot generate my password online as that system has been deactivated for netbanking and also when I tried through customer care, the language is Hindi.


Can you please change the default language to English for my regestired mobile number, So that I can generate my PIN for the debit card
of my Bank account XX5327 with instructions given in the call

And also please help me in generating a password for internet banking with this account, When I tried Im facing many issues.

And My third request is that I need a PIN generation even for my Coral Credit card.[protected]

Please do the needfull help because Iam helpless with my money...


Thanks,
Sahithi

I recently noticed a suspicious activity in my account. I immediately called the ICICI customer care.I was calling from Europe but is almost 2:30 in Indian

Transaction was auto debit of just 99 Rs from Bajaj Auto

I told him that transaction was not at authorized by me. In fact I do not see any relationship far and wide with Bajaj Auto. I have never bought anything or have anything to do with Bajaj Auto.

But he was very rude and kept insisting that nothing he can do about it. In fact he told me that I could have blocked your card but it is not necessary as I can clearly see it is debited by Bajaj.

I kept repeating the same time again and I told him that how did ICICI Bank authorized that debit.. Anyone can claim money in account and ICICI will facilitate it.. But he was very rude and said please call tomorrow.. He can do nothing for me.. In fact he said go an check with Bajaj Auto.

I said its a big company and what should I say ?? That why are you debiting money from my account.. ICICI bank should tell me on basis of what they processed this debit request.. Was it an instruction from me.. He had not answers and he hang up on me without even asking me..

I expect ICICI to tell me who gave them authority to make that transaction. Also to behave in a professional manner while on call.

I means of course it is 99 Rs but who gave them authority to touch my single penny without my permission?

Hitesh Takrani - [protected]

Yet no one called or visited for resolving query

I am not satisfied by the service provided by ICICI Bank.

There is no any response after several efforts taken by me.

Always false commitment is given to by ICICI Bank executives.

Quality also not maintained by ICICI Bank.

No one giving details that how did Demat a/c get open with salary a/c.
Is ICICI Bank has policy that every one must open Demat a/c with salary a/c.
If opened by them, if there is no activity in a/c since its been opened then why dose not close it by ICICI bank,

its all done by ICICI Bank for incentive of its sales executive.

Regards,
Ashish Parab

Dear Sir/Madam

This has reference to ICICI Credit Card, I have received a call on 26/08/2016 @ 3.32pm from[protected] Ms.Smita, she was asking for a credit card payment, I told her to call on Monday and collect it from office, she was very misbehaving and said No she wants payment today only, you arrange from any where, she was keep on nagging not ready to listen and keep the phone.

Whether this kind of manner and etiquette you teach to your staff and third party contractor to behave with your customers, there was no reason for her to misbehave when I told to call on Monday and collect the payment.

You are requested to look into the matter.
Regds.
Vinod R. Shukla

My account number is[protected] On 6 Aug 2016 I was supposed to transfer money into my husband's acc but by mistake I transferred into wrong one sukhvindar sing of Rs 20000. Next working day, I went to your nearest branch and informed them about whole situation in fact gave them a written complaint so if they can help me or block the amount or something! Then following day one of your executive told me that a person who has received my money by mistake has withdraw the money. After two weeks from my complaint icici bank block the amount from that customer account. And now when I called to your executive to check the status and my complaint he is being very rude to me and saying that "we can not do anything about it. You have to forget the money" what kind of behaviour is that? I am also your customer and if you can not solve my issue why should I be with you guys?

ग्राम पंचायत तारातरा मठ, पंचायत समिति चोह्टन, जिला बाड़मेर के ग्राम वासियों के नरेगा योजना के तहत किये कार्य के भुगतान हेतु उनके खाते आईसीआईसीआई बैंक शाखा गाँधी चौक बाड़मेर में खोले गये है, इस योजना के तहत नियोजित मजदूरों का भुगतान ग्राम पंचायत तारातरा मठ, पचायत समिति चोह्टन जिला बाड़मेर द्वारा आपकी उक्त बैंक के खाते में राशी को ट्रासफर कर दिया है, परन्तु संबधित बैंक द्वारा आज दिनांक 26अगस्त 2016 तक संबधित श्रमिकों को भुगतान नहीं किया गया है, भुगतान माह फ़रवरी 2016 से आज तक का बकाया है, इसलिए श्रीमान जी से निवेदन है कि श्रमिकों का भुगतान करवा जावे एवं सम्बंधित बैंक को पाबन्द करावे कि भविष्य में समय पर भुगतान करने की कृपा करे

Sir.
I Byraboina Satish Kumar. I was cheated by account holder number,[protected] vikaspuri branch ifsc icic0006296 . He made a call and told me that he is talking from Max life insurance company and told me about my policy number and sum insured etc details . And asked for pay premium amount. He gave his account details.i wrote that beneficiary as Max life policy[protected] and On 20/08/16 an amount 44800 transferred by NEFT from my account number [protected] from Andhra bank Sathupalli.Telangana state.
After due enquiry from Max life insurance company..they told that it is not Max life company account. I lodged a complaint at Andhra bank Sathupalli and Police station on 25th of August.
Hence I request you sir . Please freez account[protected]. And please do justice to me.

I am an ex employee of icici bank ltd. Please help in getting the copy of relieving letter and experience certificate. I am unable to generate password on the alumni icici hlp line. Please guide. My empno is 199148 mobile no [protected]...

I have misplaced the loan statement and does not even know the loan id.
When contacted the ICICI official who had arranged personnel loan, he showed his helplessness.
Please trace the same with my mob. no. and arrange to provide the details to me urgently.
My mob. no. is[protected]

My credit card account was debited by usd 39.95 each on 25.08.2016 and 26.08.2016 which was not authorised by me. I request to block my card immediately so that further debit can not be allowed. I am writng this mail to your chairman as well. Please block my card immediately otherwise i wil not pay.
Pramod kumar
Asstt general manager
State bank of india

Respected sir,
Hi this is Hari Babu, im a one of your credit card holders, while i applying this credit i gave the official mail id to check my statement but now I wannt to update my personal mail id, so plz note my personl e-mail id plz send the statement to my personal id, and my id is [protected]@gmail.com ... i hope you can make it soon as possible, sorry for the inconvinence
thanking you,
your's
KOMMI HARI BABU

Hello Team
My app id 0B05695939.I have taken icici protect policy. I want to cancel the policy .the customer care guys are not responding to my mails .As per the cancellation process I need clarification and I sent two mails but nobody responding .Now the policy is in free look up period, and if the time goes on then I may not get the money back which I paid.

Thanks
Satya

Demat a/c opened while opening salary a/c by one of sales executive of ICICI bank saying its totally free of cost there will be no charges. But after one year ICICI bank started to charge. I came to know all this because of my Home loan emi get bounce due to DP charges charged by bank.
Why dose ICICI bank executive impos such schemes on customer without consent? now ICICI bank executive saying that we do not open such a/c ever while salary a/c opening, then how did my a/c get open in past. ICICI bank's sales executive saying its opened telephonic on conversation, how can an a/c get open on telephonic confirmation, also every 3 to 4 month i receive calls regarding card protection plan, ICICI bank executive also saying that we have no relation with such fraud companies & ICICI Direct is sister concers, then how dose such company get my telephone details.
Worst service providing by ICICI Bank