ICICI Bank Complaints & Reviews

I received several emails from icici bank that a new debit card has been issued and sent to my address but i've not received. I was in us at that time and couln't contact the bank. When i went back to india, i contacted the bank and asked them to send the card as it is a mandatory upgrade (Chip card). After 2 days, bank blocked my card saying that a new card has been dispached and i'll receive it in 2 days. But that has never happened. It has been a month since icici bank has blocked my card and i did not receve the new card. Everytime i contact the customer care they make a new story and promise me that i'll get teh card in next 2 days. After so many escalations they agreed that it was their mistake to send the card to old address even after updating the address and so many folllow-ups. I was unable to make any payments or use my account as i have only one account and i am physically not present in india. Now i need to pay extra charges for all the payments that i was not able to make on time and interest for the credit card bill. It also affected my good will and my credit score as i did not pay the bills ontime which is very important for me. I have to borrow money from my friends to pay the bills whhich caused me a lot of trouble and stress. The customer care executives does not have any knowledge to serve a customer, i have to repeat the same questions 2 to 3 times so that they can understand. They are just giving assurance and making false promises but not doing any work. No action has been taken when someone blocked my debit card without my authorization. No action has been taken when the card has been sent to a wrong address even after submitting address change form at the bank. The bank agents are no better than any sales reps you see on roads, they do not have time to take customer complaint but they will spend any amount of time explaining the features of a new credit card which i am not interested in. Overall, this bank is not for customer service. They should realize that they are loosing customers because the way they trat their customers. I was a loyal customer for close to 4 years and so called privileged customer. I had enough privilege service from you.

Hello sir/madam... I m complaining on the behalf of my brother whose name is abhishek employee code e05694 from jalandhar... One o[censored]r employee mr angesh. Bhandari from ferozegandhi market ludhiana is trying to harassment my brother abhishek on daily basis... Mr angesh. Bhandari told to my brother that he never gave him his salary from the last month... And ask him not to talk about salary... He also used abused language with my brother abhishek... And told him to that if he will talk about salary he will also used some threatened steps ... I want his salary because no company can hold the salary if employee is present in whole the month... My brother is depressed by this angesh. Bhandari... Please take it is on urgent basis... Nd also pay his salary...

I want strict action against angesh. Bhandari... Contact me on [protected]... Saloni

Sent from my samsung galaxy smartphone.

Hi,

My Self Srikanth babu.Darisinala, I am having a Salary/Saving Account in “ICICI BANK” with Account Number:-"[protected]".
On 10th Oct 2016 I did a wrong Neft Transaction to “Axis bank” instead of “Hdfc Bank” account.
And the account number which I have wrongly transferred is:-"[protected]” (Axis Bank account).
Regarding to this I went to nearest “ICICI BANK Branch” which is located in Financial District,
Gachibowli Hyderabad.
And given a hand Written Complaint mentioning about the wrong transaction details.
So I please Request to follow up the complaint which I have given in ICICI financial District Branch
Hyderabad and help me in getting my money back to my Account.
Thanks &Regards
SRIKANTH BABU.DARISINALA
Acct No:[protected]
My Mobile Number is: [protected]

They sent an sms which says that i ll get voucher of flipkart by transacting on their app iMobile i do same as there were no conditions apply even on website for same offer they do same again after 2 days
So i am eligible for 2 vouchers but when it came to delivery of vouchers even after 2 months they are not giving voucher moreover even after giving screenshots of offers given by them again and again they are demanding same thing and just consuming time but not giving vouchers

An employee mr chandan ([protected]) icici bank memari branch burdwan district was visited at my office with the proposal of credit card and accordingly i have applied vide application no - ccapp e[protected], and all the documents were handed over to him along with my photo, after that he didn't contact with me further but later on i came to know by others source that my application got rejected due to low salary, so why he did approached mis sale..? I have asked him to return all the docs and photo but his having attitude problem and after several call still didn't return my docs, now he denied that he will not return the same..
Pls look into this with immediate action before happen any fraudulent as the guy is not good.

Regards
Tirtha kesh

I HAVE USING ICICI- CREDIT CARD No[protected] . ALL THE AMOUNTS FULL AND FINAL ARE PAID, SO THAT PLEASE CLOSED MY CREDIT CARD ACCOUNTANT AND PROVIDE THE CREDIT CARD CLOSING CERTIFICATE FROM YOUR END

I HAVE ENCLOSED FINAL PAYMENT RECEIPT FOR YOUR REFERENCES.

E-receipt
Your payment is successful. Please find below the transaction receipt.
Your Favourite Payee labelled [protected] is successfully.
Transaction Reference Number:[protected]

Transaction type Payment To ICICI Bank Credit-Card
Date of transaction14/10/2016
From ICICI bank account[protected]DHINAKARAN V K
Payee nick name[protected]
Transaction amount (INR)INR 368.29
Remarks Credit card

REGARDS

DHINAKARAN VK

Am Mayakannan from krishnagiri DT I do the work for icici bank in I process for personal loan section 7 months only but I resign my work so am apply PF settlement for before 2 months but not response for me please I kindly request in our branch [protected] employee I'd no: LO 6756 so I want my Pf settlement sir I applying for before two months sir please under stand sir

Hello,

I had registered a complaint for my EDC payment issue and i got request no too[protected] Dt 15-09-16 but none of your executive meet me and i got a SMS saying Thank u for taking time to meet our executive and my issue is not resolved & i got a call from customer care and asking is your issue resolved, i said no one meet me and they closed the ticket and raised a new request[protected] on 21-09-16 and today again i got a same SMS saying "Thank you for taking time to meet our executive but again no one meet me today and still my issue is not yet resolved and again this ticket will be closed.
when i message to the given number in that SMS her Name is "Shalini Alagesan" ([protected]) she is telling "U can tell ur issue tomorrow i ll call u" and "whenever i call u and update in system it ll come like this only" but she never called me at ant time.

Till today my issue is not resolved.

Acct. No.[protected].
Samir kumar keshari
Sir multiple debits were made from my accont at icici for fullish reasons without conveying any information regarding it that mentally traumatised and frustrated me. A recent transaction of ₹328 was made on the name of mabchgs-sep16+stax 42.88. For which i received no information. Prior to it such uninformed transactions had been made and i was charged with nearlly ₹1100 fine for maintaing low balance. Kindly help me to get my money back

Have applied for icici bank credit cards, i received credit card pin letter from speed post but didn't get credit card from blue dart courier services. I was told by your executive that card will be delivered after 13th october since i was out of station. Now i have returned to delhi and my office. Please deliver my card asap to my office address which is
Plabon borah

Room no-19
Airf,
Jawaharlal nehru university
New delhi-110067

Today i got message from icici bank like...

Dear customer,
Greetings from icici bank.
We wish to inform you that credit card - fresh for your icici bank account xx1006 sent through blue dart courier, awb [protected] is returned on 13-oct-16 due to consignee out of station.

Details are as follows :
Plabon borah

Room no-19
Airf,
Jawaharlal nehru university
New delhi-110067
Contact - [protected]

I have invested in tax saving bonds during[protected] but have lost some of the details.

Details of 2003 bonds-
Bond holder no. 5322729
Certificate no. 14821
A/c no. to which the amount was supposedly credited is wrong with one digit missing.

Details of 2004 bonds - missing

Details of 2005 bonds -
Bond holder no. 6186616
Allotment date 11/03/2005

I have not received any redemption/ interest amount.

How can i get the details and the redemption amount.

My phone no. is [protected].

I haven't subscribed to my money service but still annual fee for sep to aug-16 345 rupees got deducted. The same amount was deducted in my other Account also from my account for the same service. All these unnecessary deduction makes my account balance below MAB. Then Again they will charge about that also. Please unsubscribe me from my money service and pay back my money.
Details : BIL/[protected]/MM Annual Fee SEP16-AUG Dr. 345.00 Date :13/10/2016

Someone deposited rs.3500 on[protected] in my account. This is first cash deposit in this month. Actually first cash deposit in other branch is free as per your policy. But why do you deducted rs.150 & st 2 for this transaction. Kindly check the transaction and reverse it at the earliest.

My account number :[protected]
Deposited amount rs.3500
Bharath vaj

Hi,

I have applied for credit card having a application id:[protected]
I got a application approval message on 30 august, 2016.But Still did not get my credit card.I have also call customer care they have registered my issue under requestnumber : SR[protected] and again i called customer care 2-3 times did not get any response back from them.
Kindly find out my credit card status o ASAP.

Dear Sir/Madam
ICICI bank is selling DMRC credit card which offers auto top up facility for metro card, I used this card for few months and later on this card stop auto top up, I register complain and later did whatever advice by ICICI bank, but things remain the same than I request for closure of this credit card, which they have done, now they are not transferring excess amount which is in my credit card and asking for less than 200 KB in PDF/JPEG which is not possible, none attachment can be so lower size. First they are selling fake products, secondly not able to short out issue and thirdly when customer wants to close and asking for his money they have lot, I have all mail which has been exchanged with ICICI BANK
Regards
Vinit kumar chaubey

I have been using icici bank credit card for quite a number of years and had no issues so far. I was out of station in the month of september and missed my first credit card payment by 5 days, on my return i immediately paid up my credit card payment. 17, 193.00 cr

I received my credit card statement for the following month which contained late payment fees, service tax and interest charges totaling up to 1681.84, i immediately called up icici bank seeking a reversal on this as this the first time i missed on any credit card payment.

The client representative refused saying it can’t be done, which took me by surprise as it’s a generally a norm by card companies to reverse the first late payment fee. My other credit card bank easily obliged and reversed the late payment charge which i expected with icici as well.

After repeated pleas of reversing this charge didn’t yield, i paid up all pending vendor charges of rs 6431 which excluded the above late payment fee and raised a request for cancellation sr[protected].

The cancellation request is unable to complete because of icici late payment charges.

I no longer wish to have any relationship with icici could you pls reverse the late payment fees and cancel my credit card pls, i have stopped using the card since then.

I have been charged late fees and overlimit fee and interest because of non receipt of payment on my icici credit card. I have an auto debit set up for min pay but somehow it didnt get paid for the month of august. when i called them, they told me that they wont be able to reverse the amount until i pay the minimum due.
I had enough funds in my savings account for the minimum payment to be paid by the auto debit.
i was told by the customer service agent that i will receive a call back but i didnt receive any.
i keep getting calls from collections and i have to explain them the same thing again and again.
Now the bank expects me to pay the amount, where they havent even explained to me why the auto debit didnt go through in the first place.
Iam worried now that i have not paid the bills for the last 2 months, coz iam not ready to pay until they resolve the issue created by them, .
What can i do to stop the bank harassing me and clearing the confusion created by them.

I dont have time to call them and explain them over and over again.

Dear Consumers,

BEWARE of paying processing fee while applying for home loan in ICICI Bank:
===========================================================
Please don't pay home loan processing fee to ICICI Bank until you confirm that your home loan is going to be approved. ICICI Bank will give good service until they get the home loan processing fee. ICICI Bank representative will come to your home to collect the processing fee through cheque along with all the necessary documents. After collecting the processing fee they will start asking for few more documents which may not be available with you. So we request all the customers to get due diligence & confirmation from higher authority of ICICI Bank home loan department, after confirmation only you can pay the processing fee, otherwise they are not going to refund your processing fee at any cost as they will take signature from you on all the documents where in the documents it will be clearly mentioned that the sanction letter will be valid for only 3 months.

Please don't believe any ICICI Bank representative blindly until you get confirmation & due diligence from the ICICI Bank higher authority. It's better to visit ICICI Bank higher officials to get sanction of your home loan. Many innocent customers lost their home loan processing fees in ICICI Bank. So BEWARE.

I apply for credit card but it has been rejected without giving me appropriate reason. and not return my document.
like my aadhar card photos serving certificate of ARMY it may be used for an illegal job. so reqisted u sir plz issue a credit card or my complete documents.
i will be heighly oblized for your this kind of act your sincere sachin sharma mob no [protected]

Yesterday, bluedart nanpura, surat office wrote falsely in respect of awb [protected] that my premises (Residence) was closed at 19.55 pm. My wife was very much at my home for whole day and night waiting for bluedart delivery man.
1) the consignment is a credit card from icici bank, delhi. I have already complained to icici bank, customer care and also to national consumer development commission through their website regarding the shenanigans of bluedart, nanpura, surat.
2) regularly bluedart, surat has been harassing me in this consignment. Due to navratri, my wife goes out in the afternoon for pooja, but bluedart delivery man comes to my house only in afternoon as per tracking system and mentions premises closed. As per our apartment watchman, only on one day bluedart delivery man came.
3) i smsed through the bluedart sms system seeking morning delivery (8 to 11 am) ‎twice and waited at my home. Nobody from bluedart came.
4) i volunteered to get the consignment personally as the bluedart nanpura delivery office is very near to my delivery office. I said i will provide my identification cards like driving licence. But bluedart manager said that since it is a credit card, they can deliver only in the address given by the icici bank.
5) last one week bluedart, nanpura, surat has been harassing me.
6) today being dussera, nobody will be at my home from 3 pm onwards.
But bluedart delivery man may write false particulars or come only at 7 pm when my house is closed.
7) please save me from this bluedart harassment