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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
Complaints 23740
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B
balkihan.gupta1951
from Lucknow, Uttar Pradesh
Jul 1, 2016
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Address: 226010
Website: www.icicibank.com

Wrongly deducted tax on source as Form 15H updated Delivered to your office on 06/05/2016 vide DTDC Courier Q25154208 to my account SCSS0008482.It was confirmed on phone on dated 14/06/2016.Please do needful and credit Rs.2350/- already deducted at source.
BALKISHAN GUPTA
ACCOUNT NO. SCSS008482
Mobile no.[protected]
Aug 9, 2021
Complaint marked as Resolved 
Dear Mr. Gupta,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    V
    vinodkumar.u93
    Jul 1, 2016
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    Address: Chennai, Tamil Nadu
    Website: www.icicibank.com

    1. Web chat person asked me to call their customer care.
    2. Customer care is always busy.
    3. There is no singapore in the country code list for the nri call request facility.
    https://infinity. Icicibank.Co.In/bankaway? Action. Requestacall.Initibg.001=y&_ga=1.36691300.53980101.[protected]
    4. The only contact medium is through web chat. But they don't have solution to advise.
    5. Finally, is this the case, how can i get my things done?
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3cim7) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    ICICI BANK prudential life insurance customer care is one horrible.How to reah them.Over all i tried reaching and burnt close to 40 rupees in just waiting time.Always you get our customer care peope are busy.How to reach.please help
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      M
      mindkrishna
      from Vijayawada, Andhra Pradesh
      Jul 1, 2016
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      Resolved

      Address: 607001

      My icici bank credit card ending with 1005 was debited rs.23512 on 29/06/2016 by icici prudential for policy premium without my knowledge. I didn't gave any auto debit to icici credit card or to icici prudential for policy payment. But i don't know how icici bank credit card department allowed my credit card to be debited rs.23512 with out my concern.

      I need an immediate reversal of the amount debited and i can't pay the amount debited by icici prudential. If icici bank billed the amount of rs.23512 which i didn't authorise to debit, i can't pay the amount.

      So please make immediate action to reverse the amount to my icici credit card account.

      Thanks

      Jayakrishnaraj ajd
      +91 [protected]
      Aug 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Asad Paniwala
        from Bengaluru, Karnataka
        Jul 1, 2016
        Resolved
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        Address: 560100

        Hi,
        On 28/06/2016 rs 575 were deducted from my account with remarks "58686973 dp chgs till may-16". After searching online i found that these charges are for the demat account. At the time of account opening i was told that it is a life time free account. So now why the charge?

        Transaction date : 28/06/2016
        Transaction remark : 58686973 dp chgs till may-16
        Transaction amount : 575.00

        Please refund the amount as soon as possible.

        Thanks
        Asad.
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Mr. Paniwala,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3chww) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sunitha Subash
          from Mumbai, Maharashtra
          Jun 30, 2016
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          Address: 560100
          Website: icicibank credit card

          ICICI Bank Credit card fraudulently charged late payment fee on me. Due date for payment was 29th Sep"16 with 3 days grace period. I dropped the cheque on 28th Sep"16. They charged me late payment fee for which I requested them to reverse as I had dropped on time and within the grace period time. But they continued to charge late payment fee. I stopped using the credit card AND MADE FULL PAYMENT OF ALL MY BILLS but not the late payment fee which was not due to my fault but a cheating by the Bank on me. My record with bank shows that I have always paid on time in full within the due date. Inspite of explaining many times to the executives over the phone, they continued to increase the late payment fee topping with service tax, interest, etc. Today they have debited my SB account for Rs.6201.24 without my consent. This is illegal and a FRAUD / CHEATING on loyal and honest customers. I humbly request that the amount debited be reversed immediately back to my SB account. Just because I am holding a SB account, it does not entitle them to debit from my account without my consent. This is a pure case of conning innocent customers FRAUDULENTLY CHARGING FAKE LATE PAYMENT FEES AND NOT RESOLVING IT. Request resolve it asap.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3chjd) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          To: ICICI Bank Customer Service Team

          As per the above, I had sent a mail on 2 Jul, 2016. But there is no response from your end till date. This shows that your bank does not care about customer relationship / grievance BUT ONLY LOOTS INNOCENT CUSTOMERS. I even approached your Bommanahalli branch who are supposed to look into such grievances. THEY CHECKED MY RECORDS AND THEY VERY CLEARLY DID ACCEPT THAT THERE IS NO FAULT FROM MY END AND THAT I DO NO OWE A RUPEE TO THE BANK. THEY ALSO SAID THAT IT WAS A MISTAKE FROM BANK'S END. BUT INSTEAD OF REVERSING MY MONEY, THEY SHARED THE SAME EMAIL ID TO WRITE. what is the use of such grievance redressel centre when you cannot resolve anything.
          Its a disgrace on the Banks' reputation and SHAME that you cannot see your own faults. Now that you have fraudulently taken my money, how does it matter to you. You have got some more money into your kitty by CHEATING CUSTOMERS and you don't care how the customer is being fleeced out of his hard earned money. Sad status of your Bank. Frustrating and demeaning ICICI Credit card team.
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            S
            saurabh33776
            from Delhi, Delhi
            Jun 30, 2016
            Resolved
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
            Website: www.icicibank.com

            ICICI Bank Deduct 1000 Rs of my unsucessfull transation for recharging Delhi Metro card.

            I complain so many time and customer care officer takes more than 40 min all time but did not resolve my query.

            Told me to contact vodafone and DMRC for help but this is ICICI duty but they did not call.

            Customer care officer is too rude all the time i got diffrent information by diffrent officers.
            Jul 19, 2016
            Complaint marked as Resolved 
            my complain is not resolve.
            ICICI Bank customer support has been notified about the posted complaint.
            Jul 06, 2016
            Updated by saurabh33776
            My complian is not resolve.
            nice
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3cgmu) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            I have opened by salary account 14 days ago. But since it Was not activated. ?Please do it soon.
            ICICI Bank service is very bad do'nt use ICICI Bank services.
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              J
              Jesmy
              from Noida, Uttar Pradesh
              Jun 30, 2016
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              Address: Chennai, Tamil Nadu, 600091

              I am having an icici salary account for past 2 years.
              Now i have noticed that they have deducted money from my account on 27th june 2016 stating :
              "58930233 dp chgs till may-16"
              Why is this money deducted from my account and that too without any notification or message. When the account is mine, i have to be notified when there is a transaction using my account. How can they just deduct money and not inform me. This has to be credited back to my account with no delay. This has to be addressed soon
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3cgiw) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                L
                lalankumarjha
                from Mumbai, Maharashtra
                Jun 30, 2016
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                Address: Allahabad, Uttar Pradesh, 211008

                Dear sir/madam,
                On 29.06.2016, rs. 690 has been deducted from my account and the transaction details shows: 56214456 dp chgs till may-16. I was not told ever that any charges are involved in demat account or anything else.

                Please return my deducted amount immediately. I am not using my demat account for more than 2 years. Also, i do not require the account further. You may close the account immediately.

                Regards,
                Lalan kumar jha
                Icici bank saving account no:[protected]
                E-mail: [protected]@gmail.com
                Aug 9, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  T
                  Thulasi Brindha
                  from Gurgaon, Haryana
                  Jun 30, 2016
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                  Address: 606001

                  When i remitted rs 49000/- in thozudur icici bank to my account (No[protected] in vriddhachalam branch on 18/6/2016 anw charges of rs 245 has been taken as service charges which is absurd and meaningless. Why should i pay charges to remit cash to my own account?

                  I want an immediate reversal of the amount taken as charges...!

                  B. Thulasi brindha, veiddhachalam
                  [protected]
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    Devendra745
                    from Delhi, Delhi
                    Jun 30, 2016
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                    Resolved

                    Address: New Delhi, Delhi

                    I am the a/c holder of icici bank from last 15 years, i am having a zero balance a/c,
                    Now they have started charging rs.572 under this category (Dcardfee).
                    I am not aware what type of charge are these.
                    The never informed me regarding these charges either by emails or by letter. Who has given right to icici bank to deduct the money without informing us.
                    Because we kept the money in bank that give right to bank that they can do anything whatever the want.

                    There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted once from my a/c.

                    A*c no:[protected]

                    R. No.27.06.2016

                    O kindly in getting money back.

                    Thanks:-
                    Devendra kumar singh
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      pankaj chhatri
                      from Pune, Maharashtra
                      Jun 29, 2016
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                      Address: Pune, Maharashtra, 411014

                      I have not created a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction '59074197' dp chgs till may-16' — inr 690'.

                      I have not created the demat account, i was not even told about the dp charges and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
                      +1 photos
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      I want my money back
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        sagar patil gaikwad
                        from Darwha, Maharashtra
                        Jun 29, 2016
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                        Address: Ahmednagar, Maharashtra, 422605
                        Website: not openings my salary account

                        [protected] one month ago not openings my salary account
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                          A
                          argentum02
                          from Noida, Uttar Pradesh
                          Jun 28, 2016
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                          Address: 208001
                          Website: www.icicibank.com

                          I am Rajat Shukla my account no is[protected]. Today there is statement in my account which shows debit of 575 INR. I never asked for any demat account to icici bank. Please rectify this deduction and refund my money as soon as possible.
                          My contact no is [protected].
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                            P
                            pushprajdutta
                            from Chandigarh, Chandigarh
                            Jun 28, 2016
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                            Address: 160036
                            Website: icici.com

                            Dear Sir,
                            Every time I am being levied late fees of rs 700+service tax extra on both my cards.
                            I pay throgh your site via Axis Bnk on line.
                            Last time I paid on 27th of May, my account was immediately debited but your cards show credit on 30th of May and so you say I am late.
                            RBI has authorised three grace days.
                            My a/c is debited on 27th, then why should my payment reach you on 30th.
                            Are we living in bullock cart age.Where does my money stay for three days?
                            Why should I pay for your lapses or procedural glitches.
                            Please see both my bills for last few months and refund late fee immediately.Due to late payment my one of the cards even shows overdrawn and charges are debited.Please refund total amount.
                            I will take up matter with RBI
                            Yours Sincerely,
                            Pushp Raj Dutta
                            ICICI Bank customer support has been notified about the posted complaint.
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                              A
                              Aditi Chatterjee
                              from Kolkata, West Bengal
                              Jun 28, 2016
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                              Redemption of money multiplier bond after maturity

                              Address: 713331

                              Hello,
                              This is kanchan chatterjee here from 80/2 mahatma gandhi road; kolkata-700009. I have invested on two icici money multiplier bonds on 10/11/2000.
                              Bondholder number[protected] ; registration no - 103392
                              Bondholder number[protected] ; registration no - 103393
                              Each with a face value of rs.5000/-
                              The above mentioned bonds matured on 13/12/2015 and the total maturity (From two bonds altogether) amounts to...
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                              Nazia Naseem
                              from New Delhi, Delhi
                              Jun 28, 2016
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201308
                              Website: ICICI Bank

                              Hi,

                              I have a query regarding my mobile number registeration, so i need to register my mobile number ([protected]) to my account number[protected] so i went to my nearest icici bank atm and register mobile number and i got a receipt and message that your mobile number has been registered and after that when i checkled to get my user id to login net banking same error comes mobile number is not registered.

                              Then today i called to your customer care number and talked to your executive and but my number was on hold unnecessary till 15 minutes.

                              Your executive is not doing job properly they are not doing what customer wants.

                              I need to register my mobile number immediately otherwise i will escalate to ceo of icici bank.

                              Mobile number-[protected]
                              Email id - jannatcom. [protected]@gmail.com
                              Account number[protected]
                              Name - nazia naseem
                              ICICI Bank customer support has been notified about the posted complaint.
                              worst services
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                                C
                                Chaudhrimamta
                                Jun 27, 2016
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                                Address: Thane, Maharashtra, 400612
                                Website: -

                                I am mamta vijay chaudhari phone banking officer at thane. Please help me i was trained for uts and they give me alignment in v b and i am not comfortable in v b because i was not trained for v b please help me i want alignment in uts or else i have to leave this job i joint this because of reputation. I was extended because i was suffering from typhoid. I request you please give me alignment in uts only. No one is giving me proper information about my alignment. I am unable to book my shift also and i got 10 o'clok shift it get too late in the evening which is not so safe. My TL is told me that you can swap only with uts. And i aproach and uts team leaders denied that to swap. So what should i do?? I am really in bad situation. I request you to give me resolution on this as soon as possible.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3cdyo) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Prahlada
                                  from Udupi, Karnataka
                                  Jun 27, 2016
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                                  Address: Kurnool, Andhra Pradesh, 518001

                                  I, g prahlada setty, idbi account holder, (Savings account no. [protected]) transferred an amount of rs. 20, 250/- from idbi bank - kurnool (Ibkl0000214) online through neft on 15.06.2016 to the following beneficiary of icici bank:
                                  Name : mr. T. Raghuvarama
                                  Accouont no. :[protected]
                                  Bank name : icici bank - titus mindspace - madhapur - hyderabad.
                                  Efsc coce : icic0000598
                                  Transfaction ref: ipay / inst / neft / 92475290 /[protected]
                                  Amount not yet credited to the beneficiary account
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    AmruthaSG
                                    from Bengaluru, Karnataka
                                    Jun 27, 2016
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                                    Address: 560002
                                    Website: ICICI Internetb Banking

                                    Dear sir/madam,

                                    I have done online transaction from my icici a/c to corp a/c on 6th june 2016..

                                    But it was not credited to my corp account. I have enquired with them also, they don’t have any information in server regarding this. Corp bank has updated 10 digit account no to 15 digit 2 years ago (Which i was not aware of it). I hope this was not a problem because my account has been credited with the same 10 digit a/c no on 20th may 2016 from punjab national bank account.

                                    This was the worst experience i ever had, not satisfied with the service. Its been more than 20 days, still issue is not resolved.

                                    Please credit back the fund to my a/c immediately.

                                    Thanks & regards,
                                    Amrutha s g
                                    [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Suryakant Lokhande
                                      from Pune, Maharashtra
                                      Jun 26, 2016
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                                      Address: Pune, Maharashtra, 411018

                                      I am suyakant lokhande, my icici credit card no. [protected]
                                      Due date is for may 2016 is[protected] and due amount was rs.12, 909.20
                                      The same i had paid through instant transfer of kotak mahindra bank on[protected] & the same amount is deducted from my account & credit in credit card statement on same date, but icici bank charged late payment and interest of rs.1, 560/-. When i called to customer care they told me that we received payment on[protected], but payment receipt date is refelected on statement is[protected] june only.
                                      So, i request you to take necessary action & refund me / credit excess amount charged to me as late payment & interest amount.

                                      Regards,
                                      Suryakant lokhande
                                      +91 [protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Lokhande,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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