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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
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ICICI Bank reviews & complaints page 80

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S
Sumit Kawalkar
from New Delhi, Delhi
Sep 2, 2022
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Credit Card first EMI paid but showing entire amount as due

Please help in resolution of the query.
I had made a payment which was made as an EMI offer from ICICI Credit card on 2nd Aug'22, but EMI is not reflecting and it is showing entire amount as due amount now.
First EMI was deducted on 4th Aug....
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I am Shaikh Mohseen Mohd Shareef, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till Jul-22 on 1st September 2022

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c2ap) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sep 02, 2022
Updated by [email protected]
[protected]@icicibank.com
This is not valid email.
Please send me the email where I can complaint my problem
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    A
    ARJUN S GOWDA
    from New Delhi, Delhi
    Sep 1, 2022
    Resolved
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    Resolved

    ICICI Bank executive called me regarding credit card which I'd applied for coral card
    Instead she said platinum card is approved and I need follow few steps and she made me apply for FD Credit card with 10000 as deposit. Initially I thought the amount would be credit limit but then after all the procedure the amount got debited from my salary account and deposited to FD account. I visited the nearest branch for cancellation of my credit card and release my lein amount but all the response I got was to call customer care which is voice assistance and would not connect to any executive to raise a concer
    Oct 6, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 03, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c3x2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Jessy Paul
      from Hyderābād, Telangana
      Sep 1, 2022
      Resolved
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      Resolved

      Address: Hyderabad

      Hi team

      I made transaction of Rs 65000 on august 30, 2022 from my ICIC bank account ending with 3673 via Gpay app attached screenshot for your reference. But amount is not credited to axis card ending 6084 biller yet. Request you to please reverse or refund the amount bank to my icici bank account. Appreciate your help on this on priority basis.
      Oct 5, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Sep 01, 2022
      Updated by Jessy Paul
      I have reached out to ICICI Bank they said amount is successfully debited, we cant take any complaint which was weired. Axis bank has taken complaint and claimed they dint received any payment yet. Gpay team claims that amount is debited from them successfully. I dont understand why my parent banker is not responding to this matter. Rs 65000 is big amount for me please refund the amount back.

      Verified Support
      Sep 03, 2022
      ICICI Bank Customer Care's response
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c3x7) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Rameshr01
        from COIMBATORE, Tamil Nadu
        Sep 1, 2022
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        Address: Icici bank Ram nagar branch Coimbatore

        Hi Im Ramesh R I'm maintaining Salary savings account in ICICI Bank for more than 7 years in Coimbatore Ram nagar branch ac no[protected] . I have received an sms regarding the account is going to close due to numerous UPI transaction were made in this account. For try that I have approached the home branch i haven't received any solution till now. I need this account some some EMI NACH is registered in this account only .pls help with solution to maintain this account.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c0lz) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Rameshr01's [Complaint's author] reply, Sep 6, 2022
        Hi what is UID .Pls confirm the correct mail id . Since the mentioned mail id is getting bounce
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          G
          gupta5610
          from New Delhi, Delhi
          Aug 31, 2022
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          We bought 5 ICICI "MONEY MULTIPLIER BOND-0898-MMB- THREE" in 1998 whose face value was 4k.It's redemption date 5.12.2022 ( 2 ) & 01.05.2023 (3) is given on certificate I have been trying to connect with ICICI BANK but they have no clue for the same
          BOND DETAILS:

          Name of the Bondholder Ashish Gupta U/H Kanchan Gupta
          No. of bonds : 5
          Bondholder No. 4374-198
          Distinctive No. :31254, 31253, 10609, 10610, 10611
          Certificate No : 22592, 22591, 7552, 7553, 7554

          My address for communication is as follows:
          Ashish Gupta,
          A4 Rail Vihar apartment Sharda Niketan Pitampura New Delhi 110034

          Email : gupta.[protected]@gmail.com
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c0lt) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            T
            Tejs02
            Aug 31, 2022
            Resolved
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            Resolved

            Cashtxnchgs-branch-Jul '22 money deduction

            Hi Team,

            Account Number:[protected]
            Transaction Date: 30 Aug '22
            Transaction ID: S71186540

            I am ICICI account holder, 30 Aug '22 month my account got deducted as "CashTxnChgs-Branch-Jul22+GST" charges without my knowledge.

            Jul'22 - Rs 4130

            I want you to refund the amount.
            Without customer knowledge debiting the money is showing the cheap behavior. And charges...
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            S
            SureshBabu_2000
            from Guntur, Andhra Pradesh
            Aug 31, 2022
            Resolved
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            Resolved

            Hi Team,

            Today I have randomly checked my bank statement in ICICI mobile app, I came to see this deduction of 1899, and i am sure that i have not applied (or) asked for this policy, ,
            Please take a look on this,

            If you need any further information please let me know.

            Thank you
            Oct 3, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 02, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              K
              KIDHOOD EDUCATION
              Aug 31, 2022
              Resolved
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              Resolved

              Website: merchants.fiserv.com

              Date of Incident: 31st August 2022 and every month
              EDC Machine Serivce provider : ICICI MERCHANT SERVICES(FINSERV)
              Merchant Name: KIDHOOD EDUCATIONAL SOCIETY
              Merchant ID: [protected]

              I have to write this complaint with deep pain. Mine is a small Preschool, we are suffering a lot with every penny of money and this ICICI Merchant even after closure of EDC machine and handover to them, every month from our Bank account ECS debit is happening for Rs.250 and on 31st August 2022 there is a ECS debit of 4425. Why?
              Even after not using the machine, will they loot our money.
              I request the respective authority of Consumer complaints to please look into this. For us every rupee matter. Neither there is a proper facility to cancel the ECS with ICICI Merchant.

              Please get our amount refunded.

              Our contact no.: [protected]// [protected]
              Oct 2, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 01, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sudip135
                Aug 31, 2022
                Resolved
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                Resolved

                I applied for ICICI insta saving account online through ICICI portal on 24/08/2022
                After the fund (20000 rs) transfer the page closed and account was never opened neither I received any notification from the bank on payment and refund.

                I raised a complaint to ICICI customer care case number 000XNaHG7QS7Y9H1, customer service responded that I have to visit branch physically.

                I went to ICICI branch and they told are are not able to find anything.

                This is how ICICI service is not, create trouble to users.

                I want my refund as soon as possible.
                Sep 22, 2022
                Complaint marked as Resolved 
                Refund Received
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 01, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0byka) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Sep 03, 2022
                Updated by sudip135
                Which email id?
                Is [protected]@icicibank.com a valid email id?
                Sep 06, 2022
                Updated by sudip135
                ICICI Customer service team, stop ignoring your Customer. You have taken the money so please do your job and look at money complaint and refund my money.
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                  M
                  mohdmustafa86
                  from Mahbubnagar, Telangana
                  Aug 31, 2022
                  Resolved
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                  Resolved

                  Address: Mehdipatnam, near choti masjid Alapati Nagar, Mubassir Residency 103

                  I not converted any transaction of my credit card to insta offus emi .This has been automatically done by bank please reverse all the charges cutted in multiple transcripts on 25Aug 2022
                  A/c:[protected]
                  Oct 3, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Aug 31, 2022
                  Updated by mohdmustafa86
                  Reverse the transactions i will pay my card bill at once

                  Verified Support
                  Sep 01, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    mailrajupandit
                    from Bengaluru, Karnataka
                    Aug 31, 2022
                    Resolved
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                    Resolved

                    ICICI Credit Card is not getting delivered and customer support are not giving updates

                    I have applied for amazon pay ICICI credit card on 24th July and during that time i have been told that will be delivered in 1-2 weeks. But its been more than 2 months i have not received it yet. i have called to customer support many time either they disconnect the call if ask more questions on what next can be done or they keeps on telling "your card is approved and will be delivered once printed" or they says there is a technical issue....
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                    D
                    devilbro
                    from jhunjhunu, Rajasthan
                    Aug 30, 2022
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                    Eazypay portal is showing pending to my successful transaction

                    Address: pune

                    I had made done a transaction of 22, 453 through google pay on eazpay to pay my college fees but it got deducted from my bank account but never get successfull on eazpay portal and is showing 'pending' status only. please help in redressing my grievance asap. my upi transaction id is '[protected]' ....
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                    S
                    sur25
                    from Delhi, Delhi
                    Aug 30, 2022
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                    Issue with amount deduction of rs. 706.82

                    I am the a/c holder of icici bank.
                    Now they have charged rs. 706.82 under this category dcardfee0259aug22-jul23+gst
                    on 26 august 2022
                    I am not aware what type of charges are these.
                    They says there is no charges o[censored]sage of card and now they deducted my money. Irony is they don't even notify this deduction.
                    Kindly refund my money back to my account.

                    Who has given right to icici bank to deduct...
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                    P
                    Parasuram Padmanabhan
                    from Noida, Uttar Pradesh
                    Aug 30, 2022
                    Resolved
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                    Resolved

                    My Fastag Account Deactivation and account closure

                    I'm Parasuram Padmanabhan. This is to bring to your attention that I sold my Car bearing Registration number DL7CF6172 on 27th Aug'2022. Same day I applied for closure of my account that was successfully submitted. However. due to oversight I forgot to remove the Fastag Sticker from my Car. Therefore, debits happened from my Fastag account and finally account became negative. I received an SMS Alert today on 30th Aug that my account is negative...
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                    K
                    kkunalpr
                    Aug 30, 2022
                    Resolved
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                    Resolved

                    Rs 590 was debited from my account. I didnt got any sms or notification.
                    I received my salary today on 30.08.2022. When i opened my netbanking account, i saw that the sms which showed the money credited as salary is not displaying. I didnt go or spend anywhere so how can it show less. So when i saw the last 10 transaction, it showed Rs 590 has been debited in the remarks section "ECSRTNCHGS280822_SR[protected]" was displayed. Now what is this deduction i do not have any idea. If i was supposed to pay anything you people should say it either on phone or sms.
                    PLEASE REFUND MY HARD OWNED MONEY.
                    Oct 2, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 01, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c035) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      I
                      iti bansal
                      Aug 30, 2022
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                      I, Iti Bansal, did payment for Delhi University examination fee rs 1710 by net banking with Citrus payment solutions on 19th April, 2022.

                      Ref no. is [protected]IGANKJNYN4

                      The payment was successful from my end, I confirmed it from my Bank end also, but it is not reflecting on the portal.

                      So I request you to please look into the status. Please resolve my problem as soon as possible as it is blocking my semester result.
                      I will be highly obliged to you for this.

                      Thanks and Regards
                      Iti Bansal
                      ICICI Bank customer support has been notified about the posted complaint.
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                        H
                        Hitesh Surani
                        Aug 30, 2022
                        Resolved
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                        Resolved

                        ICICI Bank Complaint about CashTxnChgs-Branch-Jul22+GST

                        Hi,

                        I am an ICICI account holder, Aug'22 month my account got deducted as " CashTxnChgs-Branch-Jul22+GST" charges.

                        30 Aug 22 - Rs 5, 193.48

                        I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

                        I want...
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                        S
                        SaiSudhakar31
                        Aug 30, 2022
                        Resolved
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                        Resolved

                        I have tried paying for my vacation using ICICI - Zest cardless emi on Make My Trip.
                        The transaction failed for the first time and I tried it once more. Again the transaction has failed.
                        So both the cardless emi transactions have failed.

                        Then I paid for the vacation using my Axis bank credit card. The transaction was successful.

                        After a few days I received two SMS stating that EMI's will be debited from Sept 3rd, 2022 for both the loans.

                        I have contacted the bank many times on the phone and even written many emails with the document of which Make my trip has shared that the transactions are failed.

                        It's been more than a month but still my issue is not resolved.
                        It's just the bank is asking me to connect with Make my trip and Make my trip is asking me to connect with the bank.
                        I guess Make my trip has nothing to do with a failed transactions. So please investigate these transactions properly and get the loans cancelled.

                        Meanwhile I will remove the money in ICICI bank and make it zero, until this issue is resolved.
                        Please close this issue as soon as possible.

                        I have copied the same issue to [protected]@icicibank.com and [protected]@icicibank.com as well.

                        Loan ID 1: LCFBNG[protected]
                        Loan ID 2: LCFBNG[protected]

                        Mobile Number : [protected]
                        Email id: [protected]@gmail.com

                        Please feel free to contact me to resolve this issue.

                        Thanks
                        Ch Sai Sudhakar
                        Oct 2, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 01, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Boxer5512
                          from Bhopal, Madhya Pradesh
                          Aug 30, 2022
                          Resolved
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                          Resolved

                          ECSRTNCHG 01 auto debit charges from ICICI Bank

                          Hello Sir

                          Without any messages and notifications how can you auto debit my money..? What is happening from your side.

                          Whats charges is this ECSRTNCHG01?
                          Almost 3 thousands I had spent this without getting any notifications Please resolve fast icici is helpful I know....
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