Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
Resolved
14308
Unresolved
9471
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 82

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rshyam0605
from Kuchaman city, Rajasthan
Aug 27, 2022
Resolved
Report
Copy
Resolved

Address: 67 AGUNA VAS, WARD 2, VILL NAGWARA TEH NAWA

Dear Sir

On 15th august rupees 750 was changed for late payment
fee and 135 for igst
and rupee 1293.39 for interest ans 232.81 for igst on 25 august

.As I paid my credit card bill of 141421.44 on 12
august on due date. Then why I was chaged late fee. My bill paid reference
no is YSBI[protected]IGAOCSNFX0

I complaint to bank but don't get satisfied answer
Sep 30, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bu6y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service TeamDear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bu6y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Amit Arun
    from Pune, Maharashtra
    Aug 27, 2022
    Report
    Copy

    Address: ICICI bank, Above Shobha guest house, Hinjewadi, Pune 411057

    I have closed my loan accounts with icici bank by paying off 100% of money owed.
    Still, icici bank refusing to return my security post dated cheques provided during loan application.
    I have sold my loaned property to other party who now has their own loan but still bank is linking my SPDC to loan of other party. I believe this is unprofessional and unfair trade practice. Please advise if I can file a formal case against bank.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 29, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0buah) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Aug 31, 2022
    Updated by Amit Arun
    This is invalid email address [protected]@icicibank.com. Please provide correct one and I have sent email to customer.[protected]@icicibank.com mentioning "UID (a0buah)" in subject line.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Durai Vinoth
      from Korampallam, Tamil Nadu
      Aug 27, 2022
      Report
      Copy

      Worst service experience

      Address: Alwarthirunagar

      Hi Team,
      I Just opened current account a month back, suggest by MR.AKASH(FM).
      I received foreign remittance 26th august I try to reach him past 3 days regarding this he didn’t respond back properly and also he said we(ICICI Bank) ha Free SMS link pay option too that’s the main reason opened account with ICICI back but that also not done yet. I called more then 20 times regarding this but he didn’t give...
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      S
      Sagaryangaldas
      Aug 27, 2022
      Resolved
      Report
      Copy
      Resolved

      FYI,
      I did not active any service for you have deducted my 284.70rs, please refund my money back to my account.
      Please find the attachment of the transaction.
      Need it my money back asap
      Oct 3, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 30, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwl5) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Devashish Koley
        from New Delhi, Delhi
        Aug 27, 2022
        Report
        Copy

        Address: New Delhi, India

        I got a call ([protected]) [16-Aug-2022] from icici credit card department. On the call I was told that ICICI Bank has an offer for you lifetime free Sapphiro Credit Card with many exciting features behalf on your cibil score. I have applied for this credit card and promised me for Sapphiro Credit Card and, thereafter my details were taken and my video KYC was done. But after a week I got [24-Aug-2022] the other credit card that's coral credit card. I am totally unsatisfied. I am constantly trying to reach out to the customer support ([protected]) but they do not pick up my phone. And even when the call is received, it does not tell any solution.

        Please, resolve the issue. I am not interested to use this card
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          soumen18
          from Asansol, West Bengal
          Aug 27, 2022
          Resolved
          Report
          Copy
          Resolved

          My wife, Smt Swapna Das purchased 6 (Six) nos ICICI Bank Tax savings Bond-2005 (certificate No-46440, , , , Bond Holder No. 6810793, , , , , Distinctive No 208828 to n208833) with redemption year 2010. But, as per my wife's bank record, the same has not yet credited in her bank account till date. All the official procedure was followed as per instruction of ICCCI bank vide letter dt.08.03.2010.
          Please let us know, how the same can be resolved.
          Please contact at [protected](M)
          [protected]@hotmail.com
          Sep 30, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 30, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rameez Gahlot
            Aug 27, 2022
            Resolved
            Report
            Copy
            Resolved

            I am Rameez Farook Gahlot . 826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL JUL-22] on 24-Aug-2022.I have never used my demat account till now.

            They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[[protected]]. This is completely unacceptable and please refund my amount. My phone number [[protected]]
            Oct 1, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 30, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Harshit GangaRamani
              Aug 26, 2022
              Report
              Copy

              Icici Bank

              I was just going through my Icici Bank statements today and I realised that there is auto debit of some amount without any prior notice.
              There are several number of auto debit in my account this month and this is very much unethical also without any communication.

              Also this has been repeatedly happening that almost 7000 Rs has been deducted already, Even today there is a transaction of Rs 590 which got debuted
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                krishna devwanshi
                Aug 26, 2022
                Report
                Copy

                Rs 826 has been deducted from my account as (Dmc dp chgs till july-22) on 25-Aug-2022. I have never used my demat account till now.

                They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number.
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ayu-
                  from Jaipur, Rajasthan
                  Aug 26, 2022
                  Report
                  Copy

                  Address: Mumbai
                  Website: ICICI

                  ICICI Bank — ICICI Bank Dp charges[protected] dp chgs till jul-22
                  Ayu-
                  from Jaipur, Rajasthan

                  26 Aug, 2022
                  I am Ayushi. 826 Rupees has been deducted from my account as[protected] DP CHGS TILL JUL-022)DP charges on 26/08/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bala Mayak
                    Aug 26, 2022
                    Report
                    Copy

                    My account has been debited with ₹826.00. I have not received any intimation through SMS or email. I'm not sure why these been charged for me. I need an explanation.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Abhijitro
                      from Howrah, West Bengal
                      Aug 26, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Loan Application Number-[protected]
                      On 3/08/2022 i have applied for home loan transfer at icici bank.I was eligible and i uploaded all the necessary documents and paid the processing fee of Rs 3717.For many days there was not any response from the bank or from my relationship manager.Then i tried to reach bank and relationship manager.They were saying there is some technical issue and not giving me any valid reasons.They stopped picking my calls .They wasted my 20 days and when i told them to cancel my home loan they said processing fees is not refundable.I only asked them to provide me with the valid reason why my home loan application is not processed for so many days.They are not refunding my processing back.The bank did this kind of fraud activity and maybe they used to do with other customers as well.Please take action against this and Let me have processing charges back.
                      Thank You.
                      Sep 30, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 30, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwlk) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Divakar Chandan
                        Aug 26, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Jamalpur munger bihar

                        I applied icici credit card application no[protected] and my application got rejected by bank and I asked the reason for rejection then reply to me this type of msg We regret to inform you that your application[protected] for ICICI Bank Credit Card has not been approved. The application for a new credit card is evaluated on a combination of parameters such as income, credit history, payment track record of other loans and credit cards (if any), etc. But According to cibil beuro i.e good cibil 776 and 100 percent payment record on my other credit card and good earing per month i.e 50000 per month from salery.so please not give a fake reason for rejection of credit card so I want to exact amd proper reason for rejection of my application.
                        Sep 30, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 30, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwla) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rodge123
                          from Kalyan, Maharashtra
                          Aug 26, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Got call from number [protected] telling me that I have health insurance activated to my credit card if I want to deactivate it share the USER ID number, by mistakenly I have shared my USER ID but doubted when she asked me the debit card details, I refused to share that details to her and cut the call.
                          I have temporarily blocked my credit card and have disable the online transaction usage of the cards for the safer side.
                          Sep 27, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 26, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bp8q) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mayuri reddy
                            Aug 26, 2022
                            Report
                            Copy

                            DMC/[protected] DP CHGS TILL J
                            UL-22 826.00

                            Why ICICI bank debited 826 money from my account?
                            I don't have any mutual funds.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bo44) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Taizan
                              Aug 26, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Dear ICICI, I was told that there is no montly and yearly charges for my demat account but I could see that RS 825 has been deducted on DMC/IN[protected]DPC HGS TILL JUL -22 transaction, can you please explain and be open to all your customers?

                              Thanks,
                              Raja
                              Sep 28, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 28, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0brha) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sured4321
                                from Nagpur Urban, Maharashtra
                                Aug 26, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                To
                                Amazon Pay/ICICI/Concern,

                                i would like to raise a complaint to ICICI +AMAZON for doing a fraud to me i was using my amazon pay card ending with last 4 digits 9007 i did some shopping by using my card, i had never been intimated that i am not suppose to use my card above certain limit.

                                A)why & for what the card has been given then do i am supposed to put it in my wallet & occasionally wave in the air to show off instead of doing transactions????

                                b)where it was mentioned that rewards point above 2000/- rs in a month is upper cap for any card.

                                c)furthur no here i was intimated that my usage is getting above the upper cap of 2 lakhs rs in a month.

                                d)why were my orders taken & were not cancelled when they were crossing the upper limit of shopping in a month ???

                                e) kindly prove that I used my purchased items for commercial uses as they are for us at home .

                                Further i will not beg you to reactivate my card it's up to you because if i use my card you people also get revenues but (YES I WANT MY REWARD POINTS CREDITED TO MY ACCOUNT AS THEY WERE EARNED ON ALL VALID PURCHASES. I HAVE ALL RIGHTS TO GET THE SAME KINDLY CREDIT MY REWARDS POINT TO MY AMAZON ACCOUNT) I have already stopped using your card for shopping since you put my reward points on hold last month, and was used for only making utility bill payment on amazon last month.

                                NOTE:- I am surely going to consumer forum as this is not the way to treat your customers by blocking there cards & eating there rewards points as per your wish & one sided decisions
                                Sep 28, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Aug 26, 2022
                                Updated by Sured4321
                                Please check my Transaction history and rewards point showing on current statement is wrong I have never used my card for shopping purpose in last month after you put my points on hold. Kindly check my card statement properly before providing any resolution.
                                Verified Support
                                Aug 28, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0brh9) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  nalla7650
                                  from Kalwakurthy, Andhra Pradesh
                                  Aug 26, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  TO
                                  ICICI BANK TEAM

                                  Dear sir/Madam
                                  I am Nalla Alivelu
                                  Kalwakurthi, Telangana.

                                  SUB: Wrong account added in my cibil report.

                                  I never applied for a Loan from ICICI bank
                                  but One account was added in my cibil report.
                                  details are
                                  Loan A/C L9MBN[protected] Date of opening 27/03/2009 Sanctioned AmountRs.47, 400.
                                  but its not mine
                                  i request you to please check with your records and remove this account
                                  from my cibil report.

                                  Thanks & regards
                                  Nalla Alivelu
                                  Call +91 [protected]
                                  PAN: DZDPA7650D
                                  Mail ID: [protected]@gmail.com
                                  Control Number : 4, 873, 086, 893
                                  Sep 28, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 28, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    dshariff
                                    Aug 26, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Overlimit fee credit card charges

                                    Dear ICICI Bank credit card,
                                    I am customer using ICICI banking and credit card service for the last 15+ years. I see an over limit fee being charged for my credit card transaction for the first time in my 15 years. Usually, I get declined transaction notification/message due to insufficient funds when i hit credit limit but this time, it so happened that system allowed the transaction and applied the penalty (over-limit fee). Surprisingly,...
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    S
                                    SatishVPatil
                                    Aug 26, 2022
                                    Report
                                    Copy

                                    Address: Ozar Nasik

                                    ICICI Bank — From my A/C Rs 826/- debit as DMC DP CHGS
                                    Dear Sir,

                                    I am using ICICI bank a/c for the past 10 yrs. For the first time, my account is debited with Rs 826/- without any prior intimation. Kindly revert back the charges debited. I have not availed any extra services from ICICI bank.

                                    DMC/IN[protected] DP CHGS TILL JUL-22 AMT RS.826
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bo4h) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit