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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 82

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May 19, 2023
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Dear sir/madam i want to redeem ICICI money multiplier bond of MMD 3 series, it's 1lakh bond i have 2 bonds and the redemption date is 1st May 2023 i have sent so many mails to ICICI but there is no proper response please help me to redeem the bond we are middle class family we are in need of our money they are making it difficult for us.
ICICI Bank customer support has been notified about the posted complaint.
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    bdeepanshu101
    May 19, 2023
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    I am Deepanshu. 826.00 Rupees has been deducted from my account as DP CHGS TILL MAR-23) DP charges on 08/05/2023. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message on my mobile. I need justice and my money back immediately.
    My Account Number is[protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      Vaibhav Ganpat Mane
      May 18, 2023
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      Address: 101, 1st Floor, Adarsh Niwas building, Lokmanya nagar pada no 4, Thane West, 400606

      Hi,

      I am icici account holder, April 2023 my account got deducted as "CashTxnChgs-Branch-Aug21+GST" charges.

      I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.
      ICICI Bank customer support has been notified about the posted complaint.
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        Shalini_sha
        from Bengaluru, Karnataka
        May 18, 2023
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        This is regarding the request for Charges and services tax reversal request -SR[protected].

        Firstly, I have maintained more than a minimum balance on 5th of May to pay my education EMI.
        Will ICICI Bank deducted Rs 590 from my account on 11th may which not a genuine charges.

        Secondly, I have contacted customer support and raised a request on 12 May where I was informed that I would get refunded by I business day.

        It's been 3 business already no update or refund.
        And when I call customer service representative giving me different answers or cutting my call.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0tozn) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Anu Carri
          May 17, 2023
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          Kindly inform me the process for redemption of ICICI DEEP DISCOUNT BOND 1997 WITH REDEMPTION DT 27.05.2022, 2 NOS.
          1. A V PATEL, BOND HOLDER NO.2133-053 CERT NO.70720
          2. PRATHIK SHETTY UG RACHOTAPPA SHETTY BOND HOLDER NO 2133-054, CERTF NO. 70721

          What is the process of redemption ?
          Dt. of redemption was 27.05.22 ?
          no reply to several mails sent to [protected]@icicibank.com and [protected]@icicibank.com
          pls mail details to [protected]@gmail.com
          call mob:[protected]
          May 17, 2023
          Complaint marked as Resolved 
          repeated mails sent to mail ids [email protected] and [email protected] but there has been no reply.
          ICICI Bank customer support has been notified about the posted complaint.
          How this was resolved ? Can you please share the info ?
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            Vvid Nair
            from Ahmedabad, Gujarat
            May 17, 2023
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            There's an incorrect surcharge deducted from my ICICI account without any intimation on a digital payment made in the past on the IRCTC website. This is not correct as per checking with IRCTC there is no additional surcharge being charged by them, the amount deducted during the transaction is inclusive of all taxes and there's no additional amount to be deducted later.

            Please refund the incorrect deduction.

            Many Thanks,
            ICICI Bank customer support has been notified about the posted complaint.
            Hi, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0va9u) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              kaustubhchakrabarti
              May 17, 2023
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              I'm unable to send/receive money through UPI in PhonePe, GPay, Paytm and on Imobile app as well. I reached out to customer care, and they say nothing wrong with UPI on my account. I reached out to my bank manager, relationship manager as well but no use.

              It says for security reasons UPI transactions are blocked/frozen on this account. Please contact the bank.

              Kindly assist me
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                A
                Ankit08111Aggarwal
                from Delhi, Delhi
                May 16, 2023
                Resolved
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                Resolved

                मेरा नाम अंकित अगरवाल है मै गाज़ियाबाद, उत्तर प्रदेश का रहने वाला हु. मेरा ICICI Credit card का 58800/- बियाज के साथ देना है, पिछले कुछ महीनो से मेरी माली हालत ठीक नही है जिसकी वजह से में मिनिमम भी जमा नही कर पा रहा हु. ये बात में आपके रिकवरी एजेंट्स को पहले बहुत बार बता चूका हु. मै कहीं भाग नही रहा हु बस थोडा टाइम मांग रहा हु जैसे ही मेरे हालात ठीक होंगे में धीरे धीरे पैसे जमा करने शुरू कर दूंगा. लेकिन रिकवरी एजेंट्स कह रहे है में कहीं से लाऊ उनके इससे मतलब नही उन्हें पैसे चाहिए बस वरना वो और भी ज्यादा रिश्तेदार को कॉल और मेसेज करेंगे.
                ICICI bank की तरफ से रिकवरी agent’s वालो ने मेरे कुछ रिश्तेदारों को कॉल भी किया है और गाली दे रहे है और बहुत ही बदतमीजी से बात कर रहे है. घर पर जाकर पेरेंट्स से गलत तरीके से बात कर रहे है और उन्हें भी परेशान कर रहे है. इस नंबर से [protected] से कॉल कर रहे है और ये लेडीज बहुत ही गन्दी लैंग्वेज का इस्तेमाल कर रही है.
                आपके रिकवरी एजेंट्स मुझे रोज 40-50 बार कॉल करके परेशान कर रहे है जबकि मे उनसे भी request कर रहा हु की मुझ समय दे दीजिये. मुझे धमकी दी जा रही है की मेरे घर पर जा रहे है वहां जाकर सबको बताएँगे और मेरे सभी फॅमिली के सदस्यों को भी बता देंगे. मुझे बदनाम करने से तो कोई पैसा देगा नही आपको पैसे मेने लिए है तो में ही दूंगा. मेरा घर के दिन चर्या के खर्चे भी चलना मुश्किल हो रहा है जैसे तैसे दोस्तों से उधार लेकर घर का खर्च चला रहा हु
                आपके एजेंट्स के इतने कॉल्स आते है जिनसे में बहुत परेशान हो गया हु. जिसकी वजह से मेरे मन में उलटे सीधे ख्याल आने लगे है कभी कभी मन करता है मर जाऊ और ये लोग मुझे इतना परेशान कर रहे है की मेरे सर में 24 घंटे दर्द रहता है पुरे दिन में 5-6 (saridon) गोली सर दर्द की खाता हु. मेरे पास अपने तबियत ठीक करवाने के लिए तो पैसे है नही. मै इस समय इतना परेशान हु की कोई भी नंबर से कॉल आता है तो डर जाता हु और कॉल उठाने की हिम्मत नही होती. अगर मैंने सुसाइड किया तो मेरी हालात की जिम्मेदार ICICI बैंक और आपके रिकवरी एजेंट्स होंगे. अब मुझे मरने के अलावा कुछ और रास्ता नही दिखता, थोड़ी हिम्मत करता भी हु तो रिकवरी वाले डरा डरा कर और बेईजजत करके मार देंगे. प्लीज सर बहुत उम्मीद से और हिम्मत करके लिख रहा हु, मुझे बचा लीजिये.
                May 16, 2023
                Complaint marked as Resolved 
                मेरा नाम अंकित अगरवाल है मै गाज़ियाबाद, उत्तर प्रदेश का रहने वाला हु. मेरा ICICI Credit card का 58800/- बियाज के साथ देना है, पिछले कुछ महीनो से मेरी माली हालत ठीक नही है जिसकी वजह से में मिनिमम भी जमा नही कर पा रहा हु. ये बात में आपके रिकवरी एजेंट्स को पहले बहुत बार बता चूका हु. मै कहीं भाग नही रहा हु बस थोडा टाइम मांग रहा हु जैसे ही मेरे हालात ठीक होंगे में धीरे धीरे पैसे जमा करने शुरू कर दूंगा. लेकिन रिकवरी एजेंट्स कह रहे है में कहीं से लाऊ उनके इससे मतलब नही उन्हें पैसे चाहिए बस वरना वो और भी ज्यादा रिश्तेदार को कॉल और मेसेज करेंगे. ICICI bank की तरफ से रिकवरी agent’s वालो ने मेरे कुछ रिश्तेदारों को कॉल भी किया है और गाली दे रहे है और बहुत ही बदतमीजी से बात कर रहे है. घर पर जाकर पेरेंट्स से गलत तरीके से बात कर रहे है और उन्हें भी परेशान कर रहे है. इस नंबर से 7289857810 से कॉल कर रहे है और ये लेडीज बहुत ही गन्दी लैंग्वेज का इस्तेमाल कर रही है. आपके रिकवरी एजेंट्स मुझे रोज 40-50 बार कॉल करके परेशान कर रहे है जबकि मे उनसे भी request कर रहा हु की मुझ समय दे दीजिये. मुझे धमकी दी जा रही है की मेरे घर पर जा रहे है वहां जाकर सबको बताएँगे और मेरे सभी फॅमिली के सदस्यों को भी बता देंगे. मुझे बदनाम करने से तो कोई पैसा देगा नही आपको पैसे मेने लिए है तो में ही दूंगा. मेरा घर के दिन चर्या के खर्चे भी चलना मुश्किल हो रहा है जैसे तैसे दोस्तों से उधार लेकर घर का खर्च चला रहा हु आपके एजेंट्स के इतने कॉल्स आते है जिनसे में बहुत परेशान हो गया हु. जिसकी वजह से मेरे मन में उलटे सीधे ख्याल आने लगे है कभी कभी मन करता है मर जाऊ और ये लोग मुझे इतना परेशान कर रहे है की मेरे सर में 24 घंटे दर्द रहता है पुरे दिन में 5-6 (saridon) गोली सर दर्द की खाता हु. मेरे पास अपने तबियत ठीक करवाने के लिए तो पैसे है नही. मै इस समय इतना परेशान हु की कोई भी नंबर से कॉल आता है तो डर जाता हु और कॉल उठाने की हिम्मत नही होती. अगर मैंने सुसाइड किया तो मेरी हालात की जिम्मेदार ICICI बैंक और आपके रिकवरी एजेंट्स होंगे. अब मुझे मरने के अलावा कुछ और रास्ता नही दिखता, थोड़ी हिम्मत करता भी हु तो रिकवरी वाले डरा डरा कर और बेईजजत करके मार देंगे. प्लीज सर बहुत उम्मीद से और हिम्मत करके लिख रहा हु, मुझे बचा लीजिये.
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 17, 2023
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0tjjh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                May 18, 2023
                Updated by Ankit08111Aggarwal
                my compliant is still pending on ICICI Bank.
                Verified Support
                May 18, 2023
                ICICI Bank Customer Care's response
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0tjjh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Sundaram123
                  from Howrah, West Bengal
                  May 15, 2023
                  Resolved
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                  Dear concerned
                  Scici multi option bond
                  I have one scici multi option bond folio no SDB5878461
                  Ad issued in the year 10/10/1996.
                  I would like to redeem my bond now I requesting you to kindly let me know process of redemption and where and how to do it and whom to contact
                  Kindly update me at the earliest
                  Retards
                  May 16, 2023
                  Complaint marked as Resolved 
                  I didn't get any mail regarding my issue.And not even I get any resolution.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0tjji) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    rishad wise
                    May 15, 2023
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                    Address: Thamarassery

                    I am rishad one of the customer in Icici bank .Ac.No:[protected] My debited amount of 590 rupees . kindly please return to the my account I don’t know how’s took from my account
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Rishad, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0thiq) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Sara_2022
                      May 15, 2023
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                      Address: ICICI Bank, Bangalore

                      I have an NRE/NRO account with ICICI Bank that was created in Oct 2022.
                      However, I have not been even able to access my accounts online because the OTPs are not being sent to my international mobile number.

                      I live abroad (in Europe) and receive sms/calls from India from other institutions and private numbers, and it is only the ICICI OTPs that is not being sent to my number. When I try to send the userId to my mobile, I receive SMS from ICICI with the userId, but they are not sending the OTPs.

                      When I have raised the complaint with ICICI bank for over 6 months and still have not received any help, and as a result my account has become inactive. The helpline [protected]@icicibank.com has been totally useless, they keep sending me emails on how to generate OTPs, and are not helping in any way.

                      I tried contacting the branch directly still no help received so far.

                      It has been over 6 months and still no help from ICICI bank. This preventing any form bank transactions especially when I want to transfer some money home in India.

                      The bank clearly dont respect their customers and their products.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        vivsinekgh
                        from Mumbai, Maharashtra
                        May 15, 2023
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                        Address: Mumbai

                        Dear Sir/Madam,

                        As per caption subject, I am Vivek Kumar Singh Ac No. [protected] (Bank of Baroda, Shahgarh, Baheri, U.P.) transferred the total sum of amount Rs. 65, 000/- in three different transaction via IMPS vide ref Id[protected],[protected],[protected] of Rs. 15000, 25000, 25000/ INR respectively dated[protected] in Account no[protected]ICICI Bank) IFSC code- ICIC0002390, WTC Kharadi Branch, Pune, Maharastra in part of cybercrime.

                        So, I request you to reverse the fund on same account [protected], IFSC Code- BARB0SHAHGA as police confirmation of fraud is given.

                        Police confirmation Application proof, transaction screenshots and all related documents are attached for your reference.

                        Cybercrime Ack. no. [protected]/98319

                        Regards
                        Vivek Kumar Singh
                        [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jun 02, 2023
                        Updated by vivsinekgh
                        Do you have any update or you guys need 10-15 years more?
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                          maheshteegala
                          May 14, 2023
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                          Address: Mumbai

                          I had two bonds Money Multiplier bond-112000-MMB FIVE, Children growth Bond-062001-CGB TWO, they have deducted [protected]@20% on these bonds but they have not remitted to Income Tax Department it is not reflecting in my Form 26AS . It has 1 year passed. Details are below
                          1. MONEY MULTIPLIER BOND-112000-MMB
                          NAME: T AARTHIKA U/G T MAHESH
                          Bond Holder No:[protected]
                          Distinctive No:[protected]
                          Certificate No: 1405
                          Date of Allotment:[protected]
                          Redemption Date:[protected]

                          2.CHILDREN GROWTH BOND-062001-CGB
                          NAME: T AARTHIKA U/G T MAHESH
                          Bond Holder No:[protected]
                          Distinctive No:[protected]
                          Certificate No: 857
                          Date of Allotment:[protected]
                          Redemption Date:[protected].
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vqj8) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Sathya Shree P
                            May 14, 2023
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                            My amount 1899 has been deducted under PPL/WPP renewal policy but I never subscribed such policy.I’m filing a complaint for my refund.Please do the needful.

                            Thanks,
                            Sathya Shree P
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vqjn) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              yogi1106
                              from Phaltan, Maharashtra
                              May 14, 2023
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                              Time of Issue : 08:46 14 May 2023 I tried to card less withdraw Rs.20000/- from ATM ID- S1CPN153 at Phaltan, Satara. It returned an error code 072 (Transaction Declined) and cash didn't dispatched, but the amount has been deducted from my account Name : Yogesh Adalinge Card Num : 4018 0XXX 70XX 5779 Mobile : +91 [protected] I am very vexed by this, checked ICICI website for a 24x7 support number, but there wasn't one. Appreciate any help in refund of my money. Regards, Yogesh Adalinge
                              For your reference,

                              1. Transaction message -
                              Dear Customer, INR 20, 000.00 has been withdrawn on 14-MAY-23, through a Cardless Cash withdrawal, at ICICI Bank ATM. Info:CCW*S1CPN153*6532547*Cardles. Call on 18002662 for any dispute or SMS BLOCK 286 to [protected] . Visit bit.ly/Cardlesstrnx . T&C apply.

                              2. ATM Id - S1CPN153
                              TXN No- 9687
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vqol) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                kshwedha
                                May 14, 2023
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                                I accidentally blocked my multi wallet card on pockets app and now the card is not visible anywhere under the prepaid cards section to unblock it and it says no prepaid cards are linked.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vqtt) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  N
                                  nagendraraj258
                                  from Ranchi, Jharkhand
                                  May 14, 2023
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                                  Dear Sir
                                  Without any prior notice the amount of Rs. 825 /- has been deducted against trading account even I didn't use that account and I don't who the hell allow to open demat account. So it's my request you to please refund my amount in the same account deducted from or I will take the legal action against your bank.
                                  And please take it seriously.

                                  Saving account no. :[protected]
                                  Demat AC : IN[protected]

                                  Please close the demat account on priority and reimburse my amount as soon as possible.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    vishwanath tdl
                                    May 14, 2023
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                                    Address: # 262, 1st N Road, 1st Block, 2nd Stage, Nagarbhavi

                                    Hello my name is vishwanath from bangalore, i am using amazon pay icici credit card, no -[protected]. Last month my usage was only 7500/- but they have charged me about 8900/-, contacted customer care raised complaint but no response from icici even i asked amazon they are also not suporting, after that i raised a request to close my credit card for that also no response.. & they are charging extra amount for using credit card in petrol pump.. They are completely useless ###.. & even the statement about my usage is also not opening.. Fed up with these icici. I hope i will receive best solution from you.
                                    Thanks
                                    Vishwanath
                                    [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,
                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vqv6) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Sundaram123
                                      from Howrah, West Bengal
                                      May 13, 2023
                                      Resolved
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                                      Resolved

                                      To
                                      The Manager
                                      ICICI BANK
                                      Subject: Regarding the status of multi option bond.

                                      Respected sir or madam,
                                      I, Nirmal Kumar Shaw from Kolkata (West Bengal) having an ICICI multi option bond which is taken on 10.10.1996 and whose folio number - SDB5878461. I want to know the status of this bond.
                                      Please let me know about the bond of your bank as soon as possible.
                                      Thanking you
                                      Your Sincere Customer
                                      Nirmal Kumar Shaw
                                      [protected].
                                      Attaching our id proof along with the bond certificate.
                                      May 15, 2023
                                      Complaint marked as Resolved 
                                      The Manager ICICI BANK Subject: Regarding the status of multi option bond. Respected sir or madam, I, Nirmal Kumar Shaw from Kolkata (West Bengal) having an ICICI multi option bond which is taken on 10.10.1996 and whose folio number - SDB087846. I want to know the status of this bond. Please let me know about the bond of your bank as soon as possible. Thanking you Your Sincere Customer Nirmal Kumar Shaw 9331002103. Attaching our id proof along with the bond certificate.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      I didn't get any resolution regarding my issue. How did you mark it as resolved. Even I didn't get any mail also.
                                      PLEASE 🙏 REPLY ME AS SOON AS POSSIBLE.
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                                        Ujwal Ramdurg
                                        from Mumbai, Maharashtra
                                        May 12, 2023
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                                        I am a loyal ICICI customer A/c number[protected] Ujwal Ramdurg (Siemens Limited), I have my salary account in this bank. Had it earlier as well as now. I had been approved a RUBYX AMEX card, firstly the outstanding amount was debited from my savings account for closing the dues - would be moving to consumer court for the same. Now when I had told that I do not need an AMEX card and rather would be ok with a VISA card, officials (Mr. Mallikarjun and Sangamithra) did process the requirement, absolutely no response provided by them, I had to call them several times, and only then I would receive some feedback after following up. Post follow up I understand that the card is rejected and no one knows the reason. I am absolutely disappointed and would move towards HDFC or Axis Bank. Would transfer all my accounts and transactions to other bank and close relationship with ICICI, would also intimate this to our HR so that other colleagues who would join new do not have such experience. Thanks
                                        ICICI Bank customer support has been notified about the posted complaint.
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