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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 88

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S
Surendra Sala
Aug 9, 2022
Resolved
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Resolved

Address: 4-34 velama street seethanagaram

She is using rash words against me
Sep 15, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0asgd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    varsha30_2000
    from Varanasi, Uttar Pradesh
    Aug 9, 2022
    Resolved
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    Resolved

    Address: Varanasi

    I have searched for online job (work from home based job), i have submitted my details on quikr, naukri.com. As I am a fresher and have no much experience so i got a call from quikr. They said that my profile matched with two relevant jobs in ICICI.
    Firstly i have to give a telephonic interview on the same day itself and then a second interview will take place on monday which will be a personal interview. But before this i have to register myself and for which i have to pay rs 750 which is a returnable amount after deducting 50 rs for the service taxes and others and the amount 700 will be refunded with my 1st salary. After registering and giving payment via Google pay i received a quikr ID and on the same day i had given a telephonic interview. Next day they called me and said that i have been selected as i scored 76% marks in telephonic interview so there will be no need for any second Personal Interview. They have sent me the government registered Application form and a result on ICICI Bank letter pad via whatsapp which stated that i have to pay 3550 rs for document verification and 3300 rs are returnable with 1st salary. Now it seemed fishy but I didnt pay the amount.
    Can I get my already paid amount refunded?
    Sep 12, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 11, 2022
    ICICI Bank Customer Care's response
    Hi, ICICI Bank has not authorised any person/agencies/partners/vendors/Apps for recruitment. If you come across any such mail, advertisements or persons, or Websites that claim to offer jobs at ICICI Bank in lieu of money, please refrain from responding to them and do not pay any fee/money to them. Please visit http://icicicareers.com to know more about our current job openings and to submit your resume.
    It's been a long time and I didn't get the mail for the exam or the interview. Even though I filled the application form again at ICICI career, there was no response.
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      All my net banking transactions today failed with an error message that couldn't complete the transaction because of security reasons. I have enough funds in my account. After, mailing the bank, they said that your internet banking is active, and asked me to try again. But I'm facing the same problem again. Please help me out....
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      Vakeel123
      Aug 9, 2022
      Resolved
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      Resolved

      Address: Mumbai

      Dear Sir/Madam

      I have a bond 96 of ICICI INFOTECH Folio No/Bond holder No.-1472806, which has been matured on 15th july 2021. Now please guide me to surrender my bond and get my matured sum back at earliest .All related documents are attached with this mail. For Any Communication please consider below mention contact details.

      Thanks & Regards

      Vakeel Ahmad(Bond Holder)
      Mobile No. [protected]
      432/392 Chand Khan ka Hata Bakarganj
      Fatehpur (U.P) 212601
      Sep 12, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Aug 09, 2022
      Updated by Vakeel123
      Dear Sir/Madam

      I have a bond 96 of ICICI INFOTECH Folio No/Bond holder No.-1472806, which has been matured on 15th july 2021. Now please guide me to surrender my bond and get my matured sum back at earliest .All related documents are attached with this mail. For Any Communication please consider below mention contact details.

      Thanks & Regards

      Vakeel Ahmad(Bond Holder)
      Mobile No. [protected]
      432/392 Chand Khan ka Hata Bakarganj
      Fatehpur (U.P) 212601
      Verified Support
      Aug 11, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Shubh23
        Aug 9, 2022
        Resolved
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        Resolved

        This is regarding late payment charges levied to me on my credit card.

        I had called customer care regarding this and explained to him that I was out of India with no access to internet due to which i forgot to pay on time (Payment was only 3-4 days late). All my past payments have always been done before due date. Also, i'm holding salaried account in icici bank. Despite all this i was not provided with any relaxation regarding this.

        This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response.

        So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.

        Looking forward to your positive response.
        Sep 12, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 11, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao3n) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          N
          Naveen Shanmugham
          from Bengaluru, Karnataka
          Aug 9, 2022
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          Address: Vishakhapatnam

          I had withdraw the money from Kotak Bank account at icici ATM in vishakhapatnam at petrol station but I didn't get the money from machine but money got debited from my account.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao3q) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            kshanmu82
            from Chennai, Tamil Nadu
            Aug 9, 2022
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            Address: 11/6, Jacob Street, Puzhuthivakkam

            Value Date Transaction Date Transaction Remarks Withdrawal Amount (INR )
            30/07/2022 30/07/2022 CMS/[protected]/ADTPSLSIPG__[protected] 5000
            01/08/2022 01/08/2022 CMS/[protected]/ADTPSLSIPG__[protected] 5000
            Still not received any solutions above two wrong deductions

            Mobile-[protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Aug 30, 2022
            Updated by kshanmu82
            still not rectified the issue and I dint not get the refund
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              H
              Halya
              Aug 9, 2022
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              Address: Mohal Kullu,

              They re-issued my debit card to my previous address. Even my new address is already updated on imobile app
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao3g) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                L
                Lopa06
                Aug 9, 2022
                Resolved
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                Resolved

                Late fee charges on credit card reversed . But IGST on fee is not reversed. How legal is this? One of your customer care executives committed it will be reversed but I have been waiting for over 2 weeks now . Have been banking with you for 8 years but Pathetic service now
                Sep 11, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao2e) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mona_09
                  from Pune, Maharashtra
                  Aug 9, 2022
                  Resolved
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                  Address: Pune

                  This email is in regards to a credit card direct debit Which is wrongly been debited from my savings account...
                  I was given a credit card while opening a new bank acc with icici, i was unable to setup a pin for it hence decided not to use it
                  But the bank kept sending me bills every month, tried calling customer care several times to get the card deactivated but of no use, they kept transferring me from one agent to another, now i was auto debited of 3299/-rs without my consent and without using the card at all... I need the refund to be credited back to me immediately...Have called multiple times to customer care bt they don't have any access to refunds nd stuff... I need the refund as soon as possible or else will hve to go to ombudsman for collecting payments for cards which are not even been used...Credit card team has never taken any consent from me for auto debit...
                  Card is never been used as i was not been able to setup a pin for it...
                  Sep 17, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at6q) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Can i have the email id, its been a month still nothing has been resolved, such careless customer service agents...
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                    S
                    Student Cyber Cafe
                    Aug 8, 2022
                    Resolved
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                    Resolved

                    Address: CHANDA KA KI DHANI, MOHANBARI

                    Sir ICICI BANK Lien Mark my account balance and freeze my account they did not resolved my issue please help me
                    Sep 13, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 11, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at6v) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      H
                      Harishvs92
                      Aug 8, 2022
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                      Undersigned has received message from NSDL about the credit of bonus share. The broker ICICI Direct has not credited due shares.

                      This is in connection with issue of Bonus Share which is pending reflection in my portfolio even after 02 weeks settlement time.

                      Share Name: PANTH INFINITY LIMITED (SYNBIZ)
                      Issue of Bonus share: Ratio of 1:2 (i.e. One fully paid Equity Share for Two Equity Shares held)

                      Board Resolution: Attached.
                      Board meeting held on 20.07.2022
                      Cutoff Date:[protected]
                      No. of Shares as on Cutoff Date : 1058
                      Bonus shares: Yet to be allocated

                      Since considerable time has lapsed for crediting the bonus shares, kindly help in resolution of this issue.

                      The Demat account show a discrepant quantity in my holdings. Even the system is not aware of my buy average price for these bonus shares and I am not able to sell these shares as there has been continuous fall in share price in last few days.

                      This is causing damages in terms of fall in share price and I am not in position to sell the shares as it is undervalued.

                      Even the promotors are exiting the portfolio and I suspect some foul play in entire process.

                      With regards,
                      Harish V. S
                      ICICI Bank customer support has been notified about the posted complaint.
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                        J
                        Jagadish Basavaraju
                        Aug 8, 2022
                        Resolved
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                        Resolved

                        I have made transaction 2, 54, 425.00 on June 30, 2022 on my ICICI Credit card and my crediti limit is 3, 63.615.00 but still they charged me with overlimit fee for 5, 853.81 +IGST 1, 053.69 on 1st July 2022.

                        I have raised service request with customer supoprt SR[protected] but they said reversal is not possible and closed my request without notifying me.

                        And they failed to answer my question for why they have charged me with overlimit fee.

                        Please help me on reversal of this charges.
                        Sep 12, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 11, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          Nikhil ahuja 3004
                          Aug 8, 2022
                          Resolved
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                          Resolved

                          Address: Ulhasnagar

                          Myself Nikhil Ahuja, I have been with icici bank since 2021. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 26 JULY 2022. DMC/ DP CHGS TILL JUN-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                          Sep 8, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 08, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0amhv) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Nov 10, 2022
                          Updated by Nikhil ahuja 3004
                          I have not received any refund still. Its been 3-4 months since i have posted this complaint.
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                            M
                            Moneshwar
                            from Pimpri-Chinchwad, Maharashtra
                            Aug 8, 2022
                            Resolved
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                            Resolved

                            Hi team,
                            I paid the credit card bill on 29 July 2022, but still it got autodebited on 7th August 2022. Even after bill paid twice it is showing bill as due on app.
                            Please resolve the issue and refund the amount.
                            Sep 9, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 08, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0amcx) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              A@sahu
                              from Lakhnadon, Madhya Pradesh
                              Aug 7, 2022
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                              I have submitted my bank account KYC in EPFO PORTAL ON 10/07/2022.

                              One month is going to complete but it has not approved yet.
                              Please help to get it approved.
                              I am not able to do any transaction due to this.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at7b) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                SayanSanyal
                                from Barrackpore, West Bengal
                                Aug 7, 2022
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                                I have been an icici customer since last 4 years.

                                But since the past few months the below mentioned problem started appearing always. I have never requested to block my debit card for any reason, nor have I ever entered the wrong cvv multiple times. But when I try to make online transactions, each time i get this message:

                                "for security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for online transactions at verified by visa merchants.

                                To unblock your card, please contact icici bank customer care."

                                I have tried calling customer care multiple times. Each time a computerized voice plays, asks me to enter my 16 digit card number which i would like to unblock, i enter it and it says my card is unblocked. But then when i try to do online transactions, it again says that my card is blocked for online transactions.

                                I have tried to unblock my debit card through the imobile app as well but it says my card is not blocked at all.

                                I am totally frustrated by now. Please help.

                                Regards,
                                Sayan
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 08, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0amct) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Ganesh9689
                                  from Pune, Maharashtra
                                  Aug 7, 2022
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                                  Dear Sir/Madam,
                                  My Self Ganesh Popatrao Shermale I Have using ICICI Bank Coral Credit card from last 5-6 Year and card last 4 digit is 0014 and till the time experience was good but on 25/07/2022 happened fraudulent transaction on my captioned credit card and done 3 transaction of Rs.14766.5, 20000, 14766.5 and total amount is 49532.1 .Surprising is I have not done the transaction, not share any OTP, not getting any calls and once starting fraud OTP receiving on my mobile, I have block the card from I mobile Application immediate also limit also reduced but after that the transaction was done. After the incident I have call to customer care and raised dispute complaint and also filled dispute form from branch and to till time no any revert but service request is closed without any solution and customer care team also not helping out.
                                  I don't understand bank security an safety about customer transaction because already having well awareness regarding frauds so every time will caring out our cards and password but after that the incident is happen without sharing any such details so how banks debit my transaction without my permission and confirmation.
                                  After waiting 10 days my problem is not resolve and not get any solution so I want refund my debited amount earlier basis so do proper investigation against on the incident and want solution earlier basis, because I won't to pay the outstanding amount in next billing date and till the time I don't have any single bounces in my cibil record so, I will not ready to add any penalty and Cibil effect from the Incident.
                                  I have raised Cyber crime complaint and attached the copy and transaction mail snapshot also attached for your references so, request to you kindly reverse my whole amount before billing date otherwise will escalate the matter to RBI and Consumer court if solution not happen but I hope Icici bank will resolve the problem before expectation date.

                                  waiting your revert and solution earlier basis...

                                  Thanks,
                                  Ganesh Shermale
                                  Mo.[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 11, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Aug 11, 2022
                                  Updated by Ganesh9689
                                  Yet no response receive from ICICI Bank after sending 3 mails and will not wait more because My billing date is coming so kindly refund my money on urgent basis and do proper investigation and Bank is totally response for the fraudulent transaction bcoz without sharing otp Bank has debited amount so do your process at your end but want resolution at any cost.
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                                    khanabdulsajid
                                    Aug 7, 2022
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                                    Resolved

                                    Address: Raghunathpour, Odisha

                                    I am an icici bank customer. My account got debited two tiess with 590 as ECSRTNCHG. I understand from googling it that it has something to do with an EMI on a debit card. I know that two EMI is deducting every month for my HDFC Insurance Policies, although I have never signed an ECS mandate. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                                    Thanks & regards,
                                    Salma
                                    Sep 12, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 11, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      VijayMane2014
                                      from Bengaluru, Karnataka
                                      Aug 6, 2022
                                      Resolved
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                                      Resolved

                                      Your icici bank online app is showing negative balance suddenly in lakhs of rupees where as i maintain mab as well as requested balances not sure why bank dies this to customers
                                      Sep 15, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 11, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at7s) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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