ICICI Bank Complaints & Reviews

My platinum credit card is charged invalid reward redemption handling fee - ₹25 + ₹4.5 GST. Transaction statement is showing handling fee is charged for redeeming the reward points for Order No.[protected] on 4th December, 2022. But I didn't redeemed any card reward points. I have verified all my statements, there is no such transaction. So I reached customer care service through this number[protected] and asked my query. But they told me to reach their email services for such query. So I sent an email to customer.[protected]@icicibank.com. They are not giving proper response. I am following up with them for more than 1 week. Instead of providing support, they are frustrating the Customer by asking to register email Id, transaction screenshot etc. That is already a registered email id, I am receiving all my transaction related emails for that email id only. But they can't even map to my account/transactions through their support applications/systems. After 1 week of conversation, they are seeing my screenshot and sharing the same details whatever available already in my screenshot. But still I didn't get any proof from them for which transaction/order it is charged. This is the big scam by ICICI bank. It is not my first experience, it is always the same for all my credit card related queries. They are having only email communication for credit card queries. If we ask some query, the answers will be very irrelevant from the bank executive. As It is asynchronous communication, 1 or 2 times Customer can follow-up, after that they will leave. This is the strategy followed by the ICICI bank. Please take necessary action against ICICI Bank. I have attached the redemption fee screenshot, my Order history page and support email screenshot here. Additional information : Support email reference Id - 000Y8aJ284WJJ5P3

IN**********3059 DP CHGS TILL AUG -22 ...
Deducted Amount ₹.826/-. I'm not done any transaction and not used something like demat account and all. Justify the reason and kindly revert my amount back procedure.

My name is Rampati Bai. I am writing this lettter to complain you about the poor service provided by icici staff. Many times i get sms alert and calls for kyc update with my saving account. 4-5 times i visit to icici bank dei branch for kyc update. but the staff did not pay attention to update my KYC. i requested them but they refused and misbehaved with me. they all were busy in gossips and doing breakfast. After 4-5 times visiting icici dei branch i haven't gotten any resolution. my saving account linked to my current account
I hereby request to please resolve my issue as soon as possible or else I have to stop using your service with an unsatisfactory note. I am not going to pay KCC loan interest unless the problem is resolved.I

I done my personal loan a/c no LPAAI[protected] pro-closure process on feb 17 2023 total principle amount with till that date interest charges total 355024/- rupees also but not closed my personal loan account still i m paying my emi

Hi there,

It's more than 3 deductions happening in my account in the name of EBA NSE CHARGES.
9/mar/23-- 57.13
28/mar/23--46.45
29/mar/23--512

29/mar/23--15.10
3/Apr/23--766
3/Apr/23--21.47.

Sir iam full of disappointment for no bus for bhavani bye pass from coimbatore. Only lot of 1-1 for Salem only they also not picking us not only iam all the passengers also iam waiting since 7:15pm -8:45pm and iam ask for one sub inspector he was not at all answering properly to me and the wrost experience sir this incident held on 06/04/2023 all the co passengers are aged person sir other drivers are saying full ah traffic at coimbatore city ok sir Iam agree with the statement of drivers but how all 1-1 buses are also came in same way how that bus came?????? I am hope you should take serious action for this incident sir

Hi, i have purchased children growth bond - 022002-cgb (four) in name of my grandchildren in 2002, with its redemption date 27.03.2023. I have tried to get in touch with the company at the email address provided on the bond. However the email returned with delivery failure response mentioning the email address does not exist. I need to know the correct contact details for the fund house to be able to initiate the communication. I can be reached at [protected]@gmail.com,

Bond holder name – Neal Shyam Mason grandson of N A Nambiar
Date of purchase – 27.03.2002,
Bond holder no[protected]
Certificate no – 1081

Bond holder name – Nikhil Appu Mason grandson of N A Nambiar
Date of purchase – 27.03.2002,
Bond holder no[protected]
Certificate no – 1080

Therefore it is requested to provide me the procedure to redeem the above said bond & oblige.

Regards,
N A Nambiar

Since I Had Not Given Any Consent, I Have Received The Following Message

ECS/NACH of Rs 1978.50 towards CTRAZORPAY from ICICI Bank Acct XX8135 has returned on 05-Apr-23 due to Insufficient fund. Applicable return charges will be levied.
Please Advise

Due to some financial reason not able to pay card dues which already due from more than 10 years, from 2/3 moths collection agency person contact me over phn for settlement and starting discussion for settled amount and i request them for some times now they started visit my house without any permission from me and without any prior notice, to day person visit my home and from call me for pay the settlement amount anyhow within 2/3 days where no any settlements amount finalised till now. pls clarify me is it any way to collect debt amount by collecting agency person as per RBI rules . pls look in to the matter take action .

Dear sir,
ICICI bank has debited money without any reason by this msg DP CGS DEDUCTION till Feb-23, i don't know what is this and why he deduct.

Please help me in this and provide my money back and do the justice.
Also warn ICICI Bank never deduct in future like this.

My account number is[protected]
Branch ICICI Bank VIBHAV KHAND LUCKNOW
MY contact number [protected]

Dear icici team,
My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump? Request you to check and revert below transactions.

Even after writing multiple emails to [protected]@icici.com, i don't see any response.

Transaction date:23/12/2022; amount : 18.18
Transaction date:17/01/2023; amount : 18.18
Transaction date:17/01/2023; amount : 18.18

Hello,
I'm Mansi Bhonde, my account has debuted with 826 rs in the name of dp chgs till 24 feb. I don't know why they deduct money. Please resolve this as soon as possible. This is huge amount please dont neglect it.

Kindly requesting,
Mansi Bhonde

Atharv s
Reg Mobile: [protected]
Ac No:[protected]

ICICI Bank is intentionally not providing the customers the option to raise complaint at higher level by not providing the service request number, which is totally against the RBI Guidelines. (I have recorded 2 calls that I have made to customer care where they have denied the service request number).
even the website where escalation to senior officer can be made is not working. (I can also share the screen recording that I have taken).

Phone Banking senior officer Swetha have confirmed that it's a technical error from the bank in the call made on 4th April at around 5PM (Call record can be produced), But she said that even though it's a technical error from the bank customer will still be not reversed the charges.

ICICI Bank is true daylight Fraudster. I am planning to take this to RBI and the Consumer forum.

Hello,
I was told that the demat account is free for lifetime while getting my salary account opened from icici bank representatives.

Even though after repeated complaints to close my demat account no action was taken and hence my account was debited of Rs216 and further amounts as my account balance reached 0.00.

Please help me get my demat account closed as soon as possible.

Hello Sir,
Myself Jyotiranjan Samal, I have been with icici bank since 2006. On 4th April, 2023, 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account, N[protected] DP CHGS TILL FEB-23 is shown in the statement. So please make sure to credit the amount which has been debited so far. Thanks

Hello ICICI,
Every month 100rs debit in my account under iprugtp-nca-sr[protected]si.
I am regular customer icici bank for last 4 year.
Please resolve the issue and return total debited amount in my account immediately.

I have paid all my 6 month EMI on my debit card till dec 22 but still I'm getting sms and call for penalty payment which is irrelevant and wrong as they are disturbing customer by marking lien on my savings account and have deducted Rs 351 on 30 March 23 and RTN charges of Rs 24 on 6 March 23. Also my mutual funds invested values are not showing correctly in my mobile app and I have complaint this lots of time and I have received an email from Ms Priyanka customer service manager that my penalty amount of 4817 has been reversed but still getting sms for the same please resolve it

I am ravi, 757.17 rupees has been deducted from my account as (Dmc/in dp chgs till feb-23) on 30-mar-2023 and 352.82 rupees has been deducted from my account as EBA/PUR_PRIME299 ON 07-Fen-2023. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.. This is completely unacceptable and please refund my amount.

Hi
Just saw that the amount of INR 7, 540.48 has be debited on account of EBA*NSE N 202 through ICICI Direct. What is this and why any amount is being deducted without intimation to customer ???
my details a/c name abhay wagadre
ac no :[protected]

Transaction : ICICI Bank Acc XX257 debited with INR 7, 540.48 on 02-APR-23. Info:EBA*NSE M 202.Avl Bal is INR 2, 41, 100.10. For dispute Call 18002662 or SMS BLOCK 257 to [protected]

I am VIPIN KAMRA. 826.00 Rupees has been deducted from my account as DP CHGS TILL FEB-23) DP charges on

I have never activated and used my Demat account till now. There was no prior notice.