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3.3
Updated: Apr 11, 2026
Complaints 23779
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14308
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ICICI Bank reviews & complaints page 89

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S
Shivangi Krishna
Aug 5, 2022
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PPL/WPP_SR[Protected]_ Renewal of policy | Unauthorized Deduction of 1899

I have just checked my account details and ₹1899 has been deducted from my account in the name of

PPL/WPP_SR[Protected]_ Renewal of policy
On 2nd August 2022

I have never signed up for any such policy, I don't even know the name of this policy and this is a large amount of money. I'm unemployed and as you would see in the statement attached, my balance is in few hundred because of this unauthorized...
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Pasha sheik
from Kothagudem, Andhra Pradesh
Aug 5, 2022
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Dear Sir/Madam

A credit enquiry is reflected in my CIBIL Report for 10, 00, 000 ₹ by icici bank credit card. but I didn't applied for credit card for that much amount. I requested and sent a complaint mail to icici bank about resolution but you are not responding.

I just uploaded my me kyc in icici careers portal. How can you put an enquiry for that huge amount that too for credit card.

i am planning to escalate this issue to RBI and consumer complaints ombudsman.
ICICI Bank customer support has been notified about the posted complaint.
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    S
    Sonia Gouri
    Aug 5, 2022
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    Surcharge MCC 4112

    Address: CHIRANJEEV VIHAR India

    My account is showing surcharge dt ... mcc 4112.
    Why is money deducted from my account? Which kind of surcharge is this?...
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    harishkapilkohli
    Aug 5, 2022
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    I am ICICI bank customer for last 22 years. My user id and debit card is blocked and so as my internet banking facility. As i got the message i wrote a mail to them on customer care. As per their advice i called their customer care number which is such a pathetic service that after spending hours my problem is not resolved.

    Its almost impossible to reach their customer care representatives...they are always busy attending other customers.

    I have even tried to call my relationship manager but she never picked up the call.

    I am SINGLE WOMAN and need to pay my monthly bills. I am feeling harassed and stuck. I have now no way to know status of SR[protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      sunil jawa
      Aug 5, 2022
      Resolved
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      Resolved

      Address: new chand pole road bakara mandi sukhanand ki bagechi ke samne laxmi dairy ke pas jodhpur rajasthan 342001

      Dear Team,

      Please Check my credit card statement wrong bill pay other numbers
      Transaction of INR 298.00 Recharge
      This Date & Time August 05, 2022; 16:10:52.

      So Please Refund My Payment.
      Aug 5, 2022
      Complaint marked as Resolved 
      Transaction alert for your ICICI Bank credit card ICICI [email protected] 4:11 PM (4 hours ago) to SUNILJAWA399 Dear Customer, Greetings from ICICI Bank. Your ICICI Bank Credit Card XX5001 has been used for a transaction of INR 298.00 on August 05, 2022; 16:10:52. Info: ICICI BILL PAY. The Available Credit Limit on your card is INR 12, 736.07 and Total Credit Limit is INR 15, 000.00. The above limits are a total of the limits of all the Credit Cards issued to the primary card holder, including any supplementary cards. In case you have not done this transaction, to report it please call on 18002662 or SMS BLOCK space 5001 to 9215676766 from your registered mobile number and if you are outside India, call on 04071403333. In case you require any further information, you may call our Customer Care or write to us at [email protected] Never share your OTP, URN, CVV or passwords with anyone even if the person claims to be a bank employee. Sincerely, ICICI Bank Limited This is a system-generated e-mail. Please do not reply to this e-mail. Discover a new way of paying your Credit Card bills from your bank account anytime anywhere by using ICICI Bank iMobile. GPRS users, SMS iMobile to 56767661. For details, please click here. The information provided herein regarding products, services/offers, benefits etc. of ICICI Bank are governed by their detailed terms and conditions, internal policy guidelines as specified by ICICI Bank from time to time and are subject to applicable laws and regulations. The products, services and offers referred to herein are subject to the terms and conditions governing them as specified by ICICI Bank / third party from time to time and are offered at the sole discretion of ICICI Bank / third party. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/ services of ICICI Bank / third party. ICICI Bank makes no representation about the quality, delivery, usefulness or otherwise of the goods / services offered by the third party. Now banking is more convenient with: More than 5000 Branches 24x7 ATM Services Customer Care Internet Banking iMobile Banking Click here to view the Disclaimer
      ICICI Bank customer support has been notified about the posted complaint.
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        arun87549
        Aug 5, 2022
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        Icici has been scamming me demat account charges for 8 yrs
        whenever i go to close my demat acccount they say the shares are bought
        but i cannot sell the shares becuase the company is closed
        now they are charging me 3500 for not maintaining my demat account
        when i activate my icici bank account they recover the fees

        really scam company
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag1s) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          B
          Bhargav93
          Aug 5, 2022
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          Hi team,
          I have not opened a DMAT account and on behalf of me the bank has opened a DMAT account and are charging me with fees. Could you resolve this ASAP.
          Thanks and Regards
          Bhargav
          ICICI Bank customer support has been notified about the posted complaint.
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          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag0e) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            G
            guptashe
            from Coonoor, Tamil Nadu
            Aug 5, 2022
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            I wanted to open an account in ICICI Bank, Coonoor branch. Mr. Siva Prakash convinced us to open a Wealth Management account narrating to us its benefits such as, a lump-sum amount in 6 digits would be needed to be deposited for opening this account, and later we could easily withdraw that fund without requiring any minimum balance to be maintained (Called as Zero-Balance account). He was continuously calling us to arrange the fund asap. The day we arranged it, he refused to open the account and said they require at least Rs.50k minimum balance to be maintained in the account then only they could go ahead with the process. I didn't want my money to be blocked in any bank account like this so then I spoke to the GM of ICICI Bank Cnr Branch, Mr. Muthukumar. He bluntly refused to open even the normal saving account by saying that now the rule has changed and they needed at least a 50K minimum balance to be maintained even for a basic saving account. I was appalled to hear how the rule could have changed in one single day and why Siva Prakash didn't inform us about those details earlier.

            These guys are very unprofessional and selfish. They look for their maximum benefits in the form of commission. I would never recommend anyone to deal with this bank ever.
            ICICI Bank customer support has been notified about the posted complaint.
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              T
              tripathyrakesh
              from ghaziabad, Uttar Pradesh
              Aug 5, 2022
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              Dear Sir/Madam,
              I am getting harassment call regarding loan repayment for past several days. The phone numbers are (i)[protected](ii[protected]. The last call was from [protected]. I have the call records of all the above call. They say that they are calling on behalf of ICICI bank. All the credentials they mention are wrong. When I further enquire or want to register a formal complaint, they simply cut the call. I would like to clarify that neither I have any account in ICICI bank nor have I taken any loan from your bank. Kindly look into the matter and take stern action.
              Regards
              Rakesh Kumar
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Aayush Jain Basoda
                Aug 4, 2022
                Resolved
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                Resolved

                Amazon Pay Credit Card Reward Points not Credited

                Hi Concerned Team,

                I did some shopping for me and my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 8500 reward points are on hold for being a...
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                Abhilasha Kale
                Aug 4, 2022
                Resolved
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                Resolved

                I am unable to transfer funds or even login to IMobile app. It says account blocked by your bank. I am not able to use my money which is in the bank and this is very critical. No response from customer care. Call just doesn’t go through.
                Sep 11, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2022
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ata6) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Shafi369
                  from Kollam, Kerala
                  Aug 4, 2022
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                  Amazon pay credit card document verification issue

                  I've applied for Amazon pay ICICI credit card and successfully completed video KYC last month. Then uploaded my income proofs as in my case it is payslip, 3 months bank statement and ITR Acknowledgement since I'm salaried employee. I did it immediately after VKYC verification and from then onwards it just says my application was on hold and re-upload the income documents and I did it not twice or thrice but around 5 times and I've even contacted...
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                  Ankit867780
                  from mumbai, Maharashtra
                  Aug 4, 2022
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                  Address: peter desoza chawl near oberoi garden,chandivali

                  I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 04th August, 2022.Could you please assist me regarding this.
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0adn2) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Seethala Apparao
                    Aug 4, 2022
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                    Resolved

                    I'm getting cal from[protected] and they told as ICICI customer service, asked debit card number in that card they refund the amount that was lost by last 3 months but they also again debited 10000 from my account without my permission like OTP how this type of activities done please resolve this problem from your side
                    Sep 15, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 05, 2022
                    ICICI Bank Customer Care's response                     Dear Customer,
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0adop) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      SugunaY
                      from Bengaluru, Karnataka
                      Aug 4, 2022
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                      DMC/ DP CHGS TILL MAR-22 Deduction

                      28th April 2022 I saw that my account has been deducted with 550.67 Rupees as DP CHGS till March 22. But I have not used any Icici Demat account. Please refund it as soon as possible....
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                      GAIKWAD Sangeetha
                      Aug 4, 2022
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                      Money is constantly getting deducting from my account. When i get transaction
                      Yesterday i had an important work when i thought to do payment there was no money in my account
                      590+590+590 got deducted at once from my account on the name of nach_rtn_chrg
                      Please solve my issue
                      Because this is not the 1st first time this has happened. Since last year when ever I get any transaction my money is getting debited without any prior notice or information
                      ICICI Bank customer support has been notified about the posted complaint.
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                        P
                        Pravich
                        Aug 4, 2022
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                        Still not received an response from ICICI bank regarding my complaint on EPFO kyc verification pending issue.. Kyc updated on July 9th 2022.. Still it's showing as "verification under process"
                        ICICI Bank customer support has been notified about the posted complaint.
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                          D
                          Dhina eve
                          Aug 4, 2022
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                          Resolved

                          Address: Ambattur industrial estate

                          I want to lodge a complaint against Mr. KRISHNAMURTHY working in ICICI Credit card recovery office situated Ambattur industrial estate. I owed a Credit Card from ICICI Bank and the outstandings are around 32000 as settlement figure... i have not denied paying the same but asked to wait till Jan 2023 as i am tied up with some other commitments...
                          But now I am getting Harrasing threats and abuses from ICICI Bank recovery team Mr.Krishnamurthy to pay the amount. Even he started calling and visiting home by person to ask to pay immediately.Today 4.8.22 morning 10.30Am he came and started to shout and pay the cash immediately.i said i couldnt pay now i will give written letter to ask time.but he not accepting and started to shout and he said I WILL TELL YOUR NEIGHBOURS DHINAKARAN IS NOT PAYING EMI.Really it is very mentally depressed and having 50days baby.really i couldnt do anything
                          Sep 18, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 07, 2022
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ai8z) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            Veenapani
                            Aug 4, 2022
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal

                            I was paying my college fee, ihm Kolkata ( https://ihmkol.org/) (using mobile phone), and it was through eazypay. I chose upi and proceeded.
                            Then I received a request from [protected]@icici and done the payment of Rs. 56, 250. Meanwhile, I didn't notice the 5-minute countdown on the website.
                            After the payement was done, it was not reflected on the website and still it's showing due. But amount was deducted from my account and transaction was showing successful.
                            When I asked the payment counter of my college, they said that they haven't received any amount in my name or roll number.
                            I talked to phonepe officials, they said that the amount was transferred successfully to the recipient. Now I am very tensed about what to do and I can't figure out where the money is.

                            Date of payment: 31st July, 2022
                            Time: 12:09PM

                            Transaction ID of Phonepe: T2207311209389090185103
                            Collect ID: ICI[protected]jXISDYsY82EcKSnbT
                            UTR no:[protected]

                            Please reply on my mail as what the reason is.
                            I request you to please solve this issue.
                            I want a refund of the amount back to my bank account as soon as possible.
                            Sep 8, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 07, 2022
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ai97) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Anirban1511
                              from Bengaluru, Karnataka
                              Aug 4, 2022
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                              Address: Bengaluru

                              Even after registering for DO NOT DISTURB regarding marketing calls in ICICI bank, I am daily getting 6-7 calls regarding personal loans and credit cards.
                              ICICI Bank customer support has been notified about the posted complaint.
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