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3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
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9475
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ICICI Bank reviews & complaints page 89

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A
Alok112
Aug 6, 2022
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Hi my name is Alok Kumar,
My account no is,[protected], on 5th Aug'22, there is made two times 590 rs transaction, where mentioned ECSRTNCHG01.
Kindly return my debit amount immediate.
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aicv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    Aravinth92
    from Namakkal, Tamil Nadu
    Aug 6, 2022
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    Address: SALEM BRANCE

    Without any information my amount debited as DP charge, i dont aware about charges for demat account, And they also not cleared about cost before
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0am6n) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shyamkirangang
      Aug 6, 2022
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      BIL/IMB/000461670138/Payee Name/Fee

      Hi,
      I have been charged and debited the amount from my account without any proper information about it
      It shows
      BIL/IMB/[protected]/PayeeName/Fee
      Please let me know why am I charged...
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      P
      Pranjalishukla
      Aug 6, 2022
      Resolved
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      Resolved

      Address: Amravati, Maharashtra, India

      My employee id us 868644 and My last working day in the organisation is on 7th june 2022 and it's been more than 2 months of my resignation still my full and final settlement amount is not credited by the company. I have claimed my bills also which the organisation policy is to return. Please credit my salary.
      Sep 12, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 10, 2022
      ICICI Bank Customer Care's response       Hi Pranjali Shukla, we request you to raise your request in the alumni site (https://alumni.icicibank.com/#/login)
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        S
        Shivangi Krishna
        Aug 5, 2022
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        PPL/WPP_SR[Protected]_ Renewal of policy | Unauthorized Deduction of 1899

        I have just checked my account details and ₹1899 has been deducted from my account in the name of

        PPL/WPP_SR[Protected]_ Renewal of policy
        On 2nd August 2022

        I have never signed up for any such policy, I don't even know the name of this policy and this is a large amount of money. I'm unemployed and as you would see in the statement attached, my balance is in few hundred because of this unauthorized...
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        P
        Pasha sheik
        from Kothagudem, Andhra Pradesh
        Aug 5, 2022
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        Dear Sir/Madam

        A credit enquiry is reflected in my CIBIL Report for 10, 00, 000 ₹ by icici bank credit card. but I didn't applied for credit card for that much amount. I requested and sent a complaint mail to icici bank about resolution but you are not responding.

        I just uploaded my me kyc in icici careers portal. How can you put an enquiry for that huge amount that too for credit card.

        i am planning to escalate this issue to RBI and consumer complaints ombudsman.
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          Sonia Gouri
          Aug 5, 2022
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          Surcharge MCC 4112

          Address: CHIRANJEEV VIHAR India

          My account is showing surcharge dt ... mcc 4112.
          Why is money deducted from my account? Which kind of surcharge is this?...
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          H
          harishkapilkohli
          Aug 5, 2022
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          I am ICICI bank customer for last 22 years. My user id and debit card is blocked and so as my internet banking facility. As i got the message i wrote a mail to them on customer care. As per their advice i called their customer care number which is such a pathetic service that after spending hours my problem is not resolved.

          Its almost impossible to reach their customer care representatives...they are always busy attending other customers.

          I have even tried to call my relationship manager but she never picked up the call.

          I am SINGLE WOMAN and need to pay my monthly bills. I am feeling harassed and stuck. I have now no way to know status of SR[protected]
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            sunil jawa
            Aug 5, 2022
            Resolved
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            Resolved

            Address: new chand pole road bakara mandi sukhanand ki bagechi ke samne laxmi dairy ke pas jodhpur rajasthan 342001

            Dear Team,

            Please Check my credit card statement wrong bill pay other numbers
            Transaction of INR 298.00 Recharge
            This Date & Time August 05, 2022; 16:10:52.

            So Please Refund My Payment.
            Aug 5, 2022
            Complaint marked as Resolved 
            Transaction alert for your ICICI Bank credit card ICICI [email protected] 4:11 PM (4 hours ago) to SUNILJAWA399 Dear Customer, Greetings from ICICI Bank. Your ICICI Bank Credit Card XX5001 has been used for a transaction of INR 298.00 on August 05, 2022; 16:10:52. Info: ICICI BILL PAY. The Available Credit Limit on your card is INR 12, 736.07 and Total Credit Limit is INR 15, 000.00. The above limits are a total of the limits of all the Credit Cards issued to the primary card holder, including any supplementary cards. In case you have not done this transaction, to report it please call on 18002662 or SMS BLOCK space 5001 to 9215676766 from your registered mobile number and if you are outside India, call on 04071403333. In case you require any further information, you may call our Customer Care or write to us at [email protected] Never share your OTP, URN, CVV or passwords with anyone even if the person claims to be a bank employee. Sincerely, ICICI Bank Limited This is a system-generated e-mail. Please do not reply to this e-mail. Discover a new way of paying your Credit Card bills from your bank account anytime anywhere by using ICICI Bank iMobile. GPRS users, SMS iMobile to 56767661. For details, please click here. The information provided herein regarding products, services/offers, benefits etc. of ICICI Bank are governed by their detailed terms and conditions, internal policy guidelines as specified by ICICI Bank from time to time and are subject to applicable laws and regulations. The products, services and offers referred to herein are subject to the terms and conditions governing them as specified by ICICI Bank / third party from time to time and are offered at the sole discretion of ICICI Bank / third party. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/ services of ICICI Bank / third party. ICICI Bank makes no representation about the quality, delivery, usefulness or otherwise of the goods / services offered by the third party. Now banking is more convenient with: More than 5000 Branches 24x7 ATM Services Customer Care Internet Banking iMobile Banking Click here to view the Disclaimer
            ICICI Bank customer support has been notified about the posted complaint.
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              A
              arun87549
              Aug 5, 2022
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              Icici has been scamming me demat account charges for 8 yrs
              whenever i go to close my demat acccount they say the shares are bought
              but i cannot sell the shares becuase the company is closed
              now they are charging me 3500 for not maintaining my demat account
              when i activate my icici bank account they recover the fees

              really scam company
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag1s) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                B
                Bhargav93
                Aug 5, 2022
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                Hi team,
                I have not opened a DMAT account and on behalf of me the bank has opened a DMAT account and are charging me with fees. Could you resolve this ASAP.
                Thanks and Regards
                Bhargav
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag0e) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  G
                  guptashe
                  from Coonoor, Tamil Nadu
                  Aug 5, 2022
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                  I wanted to open an account in ICICI Bank, Coonoor branch. Mr. Siva Prakash convinced us to open a Wealth Management account narrating to us its benefits such as, a lump-sum amount in 6 digits would be needed to be deposited for opening this account, and later we could easily withdraw that fund without requiring any minimum balance to be maintained (Called as Zero-Balance account). He was continuously calling us to arrange the fund asap. The day we arranged it, he refused to open the account and said they require at least Rs.50k minimum balance to be maintained in the account then only they could go ahead with the process. I didn't want my money to be blocked in any bank account like this so then I spoke to the GM of ICICI Bank Cnr Branch, Mr. Muthukumar. He bluntly refused to open even the normal saving account by saying that now the rule has changed and they needed at least a 50K minimum balance to be maintained even for a basic saving account. I was appalled to hear how the rule could have changed in one single day and why Siva Prakash didn't inform us about those details earlier.

                  These guys are very unprofessional and selfish. They look for their maximum benefits in the form of commission. I would never recommend anyone to deal with this bank ever.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    T
                    tripathyrakesh
                    from ghaziabad, Uttar Pradesh
                    Aug 5, 2022
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                    Dear Sir/Madam,
                    I am getting harassment call regarding loan repayment for past several days. The phone numbers are (i)[protected](ii[protected]. The last call was from [protected]. I have the call records of all the above call. They say that they are calling on behalf of ICICI bank. All the credentials they mention are wrong. When I further enquire or want to register a formal complaint, they simply cut the call. I would like to clarify that neither I have any account in ICICI bank nor have I taken any loan from your bank. Kindly look into the matter and take stern action.
                    Regards
                    Rakesh Kumar
                    ICICI Bank customer support has been notified about the posted complaint.
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                      A
                      Aayush Jain Basoda
                      Aug 4, 2022
                      Resolved
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                      Resolved

                      Amazon Pay Credit Card Reward Points not Credited

                      Hi Concerned Team,

                      I did some shopping for me and my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 8500 reward points are on hold for being a...
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                      A
                      Abhilasha Kale
                      Aug 4, 2022
                      Resolved
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                      Resolved

                      I am unable to transfer funds or even login to IMobile app. It says account blocked by your bank. I am not able to use my money which is in the bank and this is very critical. No response from customer care. Call just doesn’t go through.
                      Sep 11, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2022
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ata6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Shafi369
                        from Kollam, Kerala
                        Aug 4, 2022
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                        I've applied for Amazon pay ICICI credit card and successfully completed video KYC last month. Then uploaded my income proofs as in my case it is payslip, 3 months bank statement and ITR Acknowledgement since I'm salaried employee. I did it immediately after VKYC verification and from then onwards it just says my application was on hold and re-upload the income documents and I did it not twice or thrice but around 5 times and I've even contacted the customer support via e-mail/phone. Still issue is not solved, they also don't know the issue with the documents which i have uploaded.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 06, 2022
                        ICICI Bank Customer Care's response                         Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag1c) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Aug 08, 2022
                        Updated by Shafi369                         I am notable to see the mail id, its written as protected.
                        Aug 08, 2022
                        Updated by Shafi369                         For your reference

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                          A
                          Ankit867780
                          from mumbai, Maharashtra
                          Aug 4, 2022
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                          Address: peter desoza chawl near oberoi garden,chandivali

                          I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 04th August, 2022.Could you please assist me regarding this.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0adn2) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Seethala Apparao
                            Aug 4, 2022
                            Resolved
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                            Resolved

                            I'm getting cal from[protected] and they told as ICICI customer service, asked debit card number in that card they refund the amount that was lost by last 3 months but they also again debited 10000 from my account without my permission like OTP how this type of activities done please resolve this problem from your side
                            Sep 15, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 05, 2022
                            ICICI Bank Customer Care's response                             Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0adop) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              SugunaY
                              from Bengaluru, Karnataka
                              Aug 4, 2022
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                              DMC/ DP CHGS TILL MAR-22 Deduction

                              28th April 2022 I saw that my account has been deducted with 550.67 Rupees as DP CHGS till March 22. But I have not used any Icici Demat account. Please refund it as soon as possible....
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                              G
                              GAIKWAD Sangeetha
                              Aug 4, 2022
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                              Money is constantly getting deducting from my account. When i get transaction
                              Yesterday i had an important work when i thought to do payment there was no money in my account
                              590+590+590 got deducted at once from my account on the name of nach_rtn_chrg
                              Please solve my issue
                              Because this is not the 1st first time this has happened. Since last year when ever I get any transaction my money is getting debited without any prior notice or information
                              ICICI Bank customer support has been notified about the posted complaint.
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