ICICI Bank Complaints & Reviews

Hi Team, My name is Stephan Crasto and I received a call from (So called) ICICI Bank stating that I have a pre approved credit card due just have to send a copy of id proof and card will be sent to me at my residence. We had this conversation on 5th Dec 2014 they asked me to send doc on their email id I.E [protected]@gmail.com I said to them that iam not interested for which they said that its confirmed that the card is available and I even had a word with their Manager Rohit Sinnha who also gave me an assurance that his office is in dadar and he confirmed that if I don't get the card I can go and complaint to consumer court he was so sure for it so I went ahead and sent my doc on the same day now I received a text form ICICI that application is in process application no is [protected] on 11th of Dec and then on 18th I received an text stating that card has been declined... since then iam trying to contact the person but I cannot reach them and Iam very frustated with this kind of mis selling with such a reputed bank ...

REGULAR CALL RECED FROM THIS NUMBER THAY ASKED ALL DETAIL OF CREDIT CARD AND THEN TRYING TO MISUSED . THANK GOD I HAVE NOT GIVEN MY 3 DIGIT PIN OF BACK SIDE OF CARD OTHERWISE THEY DEFFINETLY USED MY CARD. PLEASE ARRNGE TO TRACE THE CALLER FROM [protected] AMIT AGARWAL [protected] KOLKATA

My name is karteek i am using icici credit card over an year card number 2 months back one lady as called me and told that she is providing another icici card with 1123 as processing fee. and when i asked her whether it is an add on card she told it is not an add on card and even who have done verification call even she did not informed me that it is an add on card even in that kit it did not mentioned that it is an add on card. based above confirmation i have accepted the card and paid 1123. today when i discussed with phone banking officer i have came to know that u r credit card sales team have fooled me by saying that it having different credit limit Am having three different bank credit card but mostly i will use icici credit card pls check my transaction history . i am kindly requesting u to return my 1123 which i paid as a Joining Fee for

ICICI Bank Customer Care all of them are Cheater & making FRAUDS on Credit Cards with collabration of Happy Deal 4U HD4U in facts ICIC Bank Employees only making Calls, from landline numbers +91 [protected] & +91 [protected], and confusing the customers, & making Transactions of Rs.6, 999/= by FRAUD, they are telling the customers about the Credit Cards numbers email IDs etc. to get other 3D secured Info from Customers, more than half the info they already know, thats why the innocent customer share 3d info. & got CHEATED, when you Call ICICI Bank you get nothing but blame on you, all in vain. I request the CyberCHrime Dept of New Delhi to investigate these serious matter & STOP the FRAUD catch the Culprits involved, so the hard earned money of Customers can be returned.

Requested loan interest revision request. Got a call that the request is confirmed and visit the branch between 9 am and 12 pm to know the details. I went to branch around 9 40 am and there are only few staff present. No loan servicing representative present at ICICI branch located at Kondapur, Hyderabad. The manager has no idea if the staff are coming are not. Waited for more than 30 minutes and no one cares about a customer. Pathetic branch I have ever seen in my life. It looks like you are not worried about customer. If you are serious about complaint, I need the service at my doorstep otherwise I will close the account and move to another branch. Pathetic service and no responsible manager..I don't know why people get paid for.. Does anyone care about customer ???

Respected Sir / Madam, Sub : Complain of Fraud Transaction I am Customer of your ICICI Bank.Two fraud Transaction in my account - 9999/- and 9999/- . My Name is Rajesh Jha and My A/c. No. Is[protected] and my Card No. - [protected]. I have Register complain in your bank and my complain no. - SR[protected]. Please Find the attached of police complain receipt and bank complain receipt. Please give me a response as soon as and refund in my A/c. Thank you Regards Rajesh Jha [protected]

DEAR SIR/MADAM MY SELF YADAV PRASAD LOHIYA FROM JASWANTGARH (NAGAUR) 341304 MY CURRENT A/C IN ICICI BANK, MAIN BAZAR, JASWANTGARH IS[protected] AS NAME OF MS SITARAM LOHIYA AS ON 20/12/2014 I HAVE MADE RTGS/NEFT OF RS.55000/- IN FAVER O[censored]LTRATECH CEMENT NORTH E-CMS AC, SANDOZ BRANCH, MUMBAI AND MISTEK OF LAST 3 DIGIT OF AC NUM BY BANK STAF AND MY NEFT GOES TO CREDIT ANOTHER A/C. IN DES MATTER I WAS COMPLT TO BRANCH MANAGER AND THEY ARE NOT SERIOUS ABT MY COMPLN TILL DATE 26/12/2014 MISTEEK BY ICICI BANK BRANCH AND THEY TOLD DE THAT IF I HVE SUBIMITED ANOTHER CHAQUE TO BRANCH WILL BE RTGS/NEFT TO YOUR BENIFICERY AC NOW TODAY WHEN I WAS GO TO BRANCH IN REGARDING MY COMPL TO SOLVE, THEY ARE SAYING ANOTHER 55000/- CASH DEPOSIT IN YOUR AC WE WILL MAKE NEW NEFT BUT STILL MY 55000/- IS BLOCK PLEASE CONTECT YADAV PRASAD LOHIYA [protected]

Hello, I need Internet banking passward and have visisted to local barnch and asked them to get passward where they are telling us to contact customer care, when am concneting care it was diverted to on line genration have tried past three months it self it will always says try after 2 days to whom we should conatct, why ICICI Bank services become very poor nowdays who will help me to get reamdy for this...

I have ICICI Debit card which provides Zero Liability in case of fraudulent transaction from my account. My account was hacked on 13th Oct 2014 and 5 transaction were done on the same day. I blocked my card immediately and submitted a written complaint to the nearest branch. I received the response that Bank wont be taking any responsibility of the fraud and will not refund the amount. They have ignored all the transaction details and have not done proper investigation. They have not giving me the rights of Zero liability which my card features as to refund the amount within 15days of the transaction.

On 30th October due to misguide and also it was my mistake wherein I disclosed OTP to defaulter who made a transaction of Rs.7999.00. I immediately refer this matter to ICICI Bank customer care executive who block my card immediately. I request them to hold the payment on which they told me that it is not possible because you had disclosed the OTP i.e. One Time Password. Further he told me that if merchant did'nt claim this amount within 48 hours, we can take your case for verification. Accordingly till 1st November that merchant did'nt claim this amount, I again requested them to please hold this payment, however they refused to do so. At last merchant claimed this amount on 6th November 2014. My question to Bank is when Bank was having almost 7 days in their hand why they did'nt hold this transaction on my request. My name is Atul Bendre, I am from Pune. My credit card number through which this transaction was made is [protected] of ICICI Bank Ltd. My cell number is [protected] and second number is [protected]. Now they are behind me to make the payment. Can I get justice. Thanks & regards, ATUL BENDRE PUNE

I have my salary account in ICICI bank Chennai. When i recently checked my account balance, I was shocked. They have deducted Rs.56(28.09*2) under ATMDEC CHG and Rs.112 under POSDEC CHG(28.09*4). Its ridiculous. Just because the ATM Machine doesn't have sufficient money and because of network failure, i lost my money. I need a clear explanation for this and i need my money back. Its not acceptable to lose Rs.169 when its not my fault. Kindly do the needful. Regards, Sujithra

There was a call on 15th of December 2014 about increasing my credit limit by 25000 to 75000 from ICICI representative. There was a detailed enquiry from an executive representative from ICICI about my card details along with my personal details. They also confirmed my age proof and address proof, but asked my expiry date. Since, they confirmed all the details, I believed it was not a bogus call. After a while, they gave another call about my reward points and they also mentioned about an offer which included Lotto shoes and Rayban sunglasses worth Rs 6999/- which will be delivered in 10 days. Since, I believed it was an authorised Executive of ICICI, I agreed for the deal and they mentioned that this offer should not be revealed to Amtec Engineers. They confirmed the transaction by asking me to send the card details along with OTP over the call. The amount 6, 999/- was also credited on the same day for Amtec Engineers. Hence, I passed the details after receiving an message from ICICI. After 10 days, I didn't receive any confirmation from ICICI or Amtec Engineers. On further investigation, I realised that it was a fraud call, hence a complaint has been raised. So please respond on what steps must been taken further ?

Dear Sir I have downloaded ICICI Bank Mobile App on my Mobile No and it has been downloaded successfully but an unknown account no has been linked instead of my account numbers. Please correct the same so that I can view my accounts only A Screen shot of the unknown account is enclosed herewith for your ready reference Regards RATNA RASTOGI [protected]

for getting good increase in my credit limit trying from 10/2014 onwards . Now also baseless issues are creating . Once I paid rupees 16000/= towards entire total due present and future as per customer care .Again this got one mail stating that around rupees 7000/= as due .And due date is 26/12/2014. Instead of OLD CARD ending with number 6001 and new duplicate card is 6019.Simple credit related problem is still going on again you are offering personnel loan.What answer you can get from me? Pin to pillar tried.result=0. .it is a lesson for you.

Hi, Account No.:[protected] Name: Haresh Ravjibhai Patel On December 21, 2014, I have tried to recharge my BSNL No: [protected] with 1000/- Rs on PAYTM site. The amount has been deducted from the above mentioned account, but the recharge was not done. Please see the attachments about the comlaint mail to PAYTM customer care.

I made prepaid mobile recharge through internet banking on 23.12.14.But still I did't get the recharge amount, that day I urgently needed the mobile recharge amount, I am suffered a lot because of this.please kindly see the irresponsibility.Their respective authority is not responding properly, they have to paid 10, 000/- for the inconvenience.

I am N.Brhma chary my credit card no[protected] platinum card, while paying the cr.bill amount Rs 3657/-for the month of December 2014, there was over writing on the date[protected], it was sent back to me, subsquently, I sent one more cheque for the same amount Rs 3657/-on 12th December 2014.but there you imposed total amount Rs 978/- as late payment, interest, service charges etc for the bill payable for 2nd January2015, It is my clerical mistake that I committed for the the first time, Please pordon me and reverse the total fine of Rs 978/-, This mistake for the first and last time by me Sir/Madam, Thanks

On 21st of December I went to a ICICI bank Atm (Delhi Sheikh Sarai), tried to take out cash from it however the machine got stuck on the language option, I stood there for 5 min nothing happened, There was no guard there so that I could ask for help.I also pressed the exit button still nothing happened, went to another atm machine & cashed out, by the time I was taking out cash somebody already took out money from my accnt 10k..I want my money back, if the machine is stuck for 5min, the screen should automatically go blank or some restart button should be provided..How can a bank be so careless..There was no guard outside, more than one person were there inside. I have a account with HDFC bank

I Rajesh Kumar, recently purchased a ICICI bank Coral Credit card from ICICI bank via one of the bank representative and the bank representative didn't inform or communicate me about the joining fee for purchasing the card. When i received my first credit card statement of the credit card, a joining fee of amount one thousand rupees (1, 000/-) was billed with Service tax along with the transactions that was done. When i gave a call to the customer care regarding this, the feedback or response was very bad from the bank representatives where the representatives were keep on transferrring the call to one or the other. At this point of time, i totally got frustrated and asked one of the representative to cancel my credit card by waiving off the Joining fee and call me back or send me a mail regarding the total outstanding amount that has to be paid from me. After this incident i didn't get any call or mail from the bank regarding the card outstanding. Now i have sent out a mail to the bank to provide me the outstanding detail information about the card and also requested them to cancel the card purchased.

Myself Hemonta Dutta, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without any prior information. ICICI bank is simply debiting amount from my account . I have no information from ICICI. No call, no mail and no message. It is very very very interesting that where ever I withdraw by ATM, one message is send to my registered mobile No [protected]. But in this transaction, I did not received any simple message . Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) I.e. "Levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.