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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 97

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S
Sakshi_77
from Gwalior, Madhya Pradesh
Jul 15, 2022
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Address: [email protected]

My ICICI savings account got debited twice on 13th June via ADTPSLSIPG charges without any intimation. If this is the case I am pretty sure, my money is not safe in this bank. Please get it resolved as soon as possible.
From
Sakshi
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08wve) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    C
    chiragmathadu
    from new delhi, Delhi
    Jul 14, 2022
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    I have applied for a seed request against uan on 7th July. It has been a week and still verification has not been completed. This is hampering my ability to onboard different orgs. Please resolve this
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092mm) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    DM me the mail address. I don't know how to remove that protected sign
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      D
      Dhamn60q
      from AURANGABAD, Uttar Pradesh
      Jul 14, 2022
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      Address: Adalat road Aurangabad branch raghuveer complex Aurangabad Maharashtra

      Wrong UPI transaction of rs 25000 from account no[protected] IFSC ICIC0000044
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092mw) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        satish vudari
        Jul 14, 2022
        Resolved
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        Resolved

        NACH_AD_RTN_CHRG~Of Bank BFL - deducting from my account

        I am observing that my amount was deducted under the following statements. I am not aware of why am getting all charges from my account? I have asked about bajaj fin serve and told me that they are authorized to deduct only the EMI loan amount, not any other charges. So, I move to call customer care number ICICI bank. The IVR wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

        I really...
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        S
        from Pune, Maharashtra
        Jul 14, 2022
        Resolved
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        Resolved

        My credit card ending with 9007 closed with out my consent.

        When I am complaining about it system is not letting to go beyond level 1. I raise my complain at level 1 but no solution provided.

        My RM is also not reply and also not picking up my call.
        Aug 18, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 17, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092n6) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sahil Nishad
          Jul 14, 2022
          Resolved
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          Resolved

          Sir i make a online transactions by amazon pay for electric bill payment on the 13th july 2022 and the money will debit from my account Rs 1220/- and it is paid in the name of tpslqr but my electricity of msedcl will not filled what can i do please check status otherwise please refund my money immediately. Name:- Sahil Nishad .
          Bank Reference ID :[protected]
          Transaction Id : APLAP6e4fe69b36b8bb5ec[protected]f
          +1 photos
          Aug 15, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 15, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v0o) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            abhishekiibm79
            Jul 14, 2022
            Resolved
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            Resolved

            Address: Patna

            Dear Team,

            My Card Services (Account Number[protected] has been blocked since last so many months, I don't know Why.. was applied for downgraded my profile from Premium to Normal earlier @ your Boring Road Patna Branch but yet not done even also trying to maintain minimum balance but my account number is being blocked and Branch level staff telling to make call at our Call Centre and they will update you.

            Being a customer I would suggest you to kindly check my account and check from which date it is inactive and why if it is inactive then must ensure ZERO Penalty of Balance Maintenance waiver and should activate my account on priority with minimum Balance limit quarterly (
            Aug 18, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 15, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              from Shimoga, Karnataka
              Jul 14, 2022
              Resolved
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              Resolved

              ICICI Fastag Scam

              I have ordered ICICI Fastag for two of my commercial vehicles on 9th December, 2021 on their website. I was allowed to select the model and I made payment of Rs.499.12/- for each tag making a total of Rs.998.24/-.

              When I did not receive the tag even after 15 days I called customer care and they said that we can't order fastag for commercial vehicles online and that they will close the account and refund the amount within 15...
              +2 photos
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              A
              anush08
              Jul 14, 2022
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              Address: ludhiana

              Hlo Sir/Ma'am,

              ESCRTNCHG charges 590/- deducted from my account on 13.07.2022,
              I don't receive any email regarding this deduction from my bank. Please clarify this, either refund my deducted amount.

              Anush Kumar
              [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v1w) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                C
                ChoteChoubeyJi
                from Ranchi, Jharkhand
                Jul 13, 2022
                Resolved
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                Resolved

                Address: Ranchi

                My account has been debited by Rs. 590 three times in this month. There is one loan account active from my ICICI bank account, and the EMI was failed to be auto debited. But they charged late fee. EMI is of Rs. 2500 and they charged me Rs 2950. But ICICI bank has debited Rs. 590 thrice in the name of BAJAJ NACH. That is totally not acceptable at all. Debiting unwanted money from customer's account is just not done. Rs. 1770 in total is a good sum of money for a middle class single bread earner of the family.

                EMI date is of 2nd of every month, and Rs. 590 is debited on 12/07/2022 twice, and on 13/07/2022 once. Total three times.
                Aug 22, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 15, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08uyz) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Santam123
                  from Ghatal, West Bengal
                  Jul 13, 2022
                  Resolved
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                  Resolved

                  I open ICICI mine account on 11/07/2022
                  They created my account on 13/07/2022. They send my account number by message.
                  But ICICI Bank dosenot provide me video kyc link yet.

                  Please Give my video kyc link
                  as soon as possible.

                  My contact number - [protected]
                  My email ID - [protected]@gmail.com
                  Aug 18, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 15, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    dinesh.juvvala
                    Jul 13, 2022
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                    -Internet banking userid is disabled/frozen
                    -Called customercare multiple times but no response
                    -Customer care agent assured that the ID will be activated in 30 mins but issue still persists.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      O
                      omila. tomar
                      Jul 13, 2022
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                      Address: 192, Pkt 8, Sec 12, Suryodaya Appts, Dwarka, New Delhi 75

                      I checked my bank statement and I can see two deductions of amount 590 from my account with the description 'NACH_AD_RTN_CHRG~Of Bnk BFLo~04JUL22~329ef22~18361'. Please share the reason for these deductions.

                      If this is an error. Please send back the money.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v04) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Jul 13, 2022
                        Resolved
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                        Resolved

                        Respected Sir/Madam,
                        I had availed a ICICI Bank Consumer Finance Loan / Cardless EMI with Loan Account number: LCFBNG[protected] loan amount:Rs.47704.50/-. I had availed this loan towards payment of my son's school fees via internet banking. I had availed this loan on 1st June 2022 and the payment was successful. I had got a message from ICICI bank just to thank for availing the EMI option and no further communication from ICICI bank regarding loan amount released to the school. The transaction was happened via gateway Razorpay.
                        On 3rd June 2022 I get a mail from Razorpay telling that the amount has been refunded and the refund receipts had also been shared. I thought that as the amount has been refunded and no communication from the ICICI bank, the loan account has been cancelled. Hence as 10th was the last day to pay school fees I paid the fees via a different mode.
                        On 1st July 2022 I was shocked to receive a letter from ICICI bank stating that my first EMI [amount: Rs.16315/-] is due on 3rd July 2022. Only now I got to know that still the Loan account is active. I immediately called the school to confirm whether there is a double payment, they told that from my side there is only one transaction which was done on 10th June 2022. So I immediately hurried to the near by ICICI Sarakki branch and met the Deputy General Manager, he told me that the loan account is still active and he gave me the loan account statement. The loan statement has all my loan amount, EMI details and my ICICI bank account details, ROI etc. but no where the beneficiary/merchant has been mentioned. I had been to Razorpay office and raised a dispute ticket, they responded back and provided me with all the receipts/details [payment ID, refund ID, ARN number, RRN number etc] and they told me to contact the bank for further details as the refund has been initiated on 3rd June 2022.
                        As the Bank Manager whom I contacted previously was on sick leave I had no one in person to contact in the bank, so I called the bank customer care several times and raised complaints by writing mails to [protected]@icicibank.com, they did not give me any positive solution regarding the issue and kept on telling that they have not received any refund and the loan is still active.
                        Later after a week I met the bank manager and told that Razorpay has insisted me to file a chargeback, he immediately wrote a mail to the concerned dept. and explained the issue, and for the same we got a reply telling that the merchant has to raise a cancellation request so that they can cancel the loan and do the needful.
                        Now I go to the school and they tell me that how can they raise a cancellation request as the amount has already been refunded and they acknowledge the same with the receipt.
                        Meanwhile the first EMI has already been debited from my ICICI bank account on 3rd July 2022.
                        Hence its been 1.5 months and still I am facing the problem, according to the bank the loan amount has been transferred and the school has refunded the amount, but still the loan is active and first EMI is auto debited from my account. Finally I still dont know where is the loan amount and who is the actual beneficiary/merchant.
                        Requesting you to take appropriate action on the issue and please do the needful.
                        Thank you.
                        Aug 15, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 15, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v0p) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Paramjit Sharma93
                          Jul 13, 2022
                          Resolved
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                          Resolved

                          On 12/07/2022 my money is been deducted by the name of NACH AD RTN twice of amount 590*2= 1, 180/-

                          I paid my loan in time every month and I’m having the prove of it

                          Why my money is been deducted??
                          I need my money back
                          +1 photos
                          Aug 19, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 15, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Arunkumar Babu
                            Jul 13, 2022
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                            My TCS multiwallet card got expired on 10/21. I was on ML so i could able to renew and get a new card. Now when I tried in site its not allowing me to enter by pooping "expired card". I call tons of time to icici customer care number. Either the call goes on waiting or got disconnect.

                            The card is having some amount and not sure how to apply for new card and to get the money in the old card.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 15, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v13) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jul 28, 2022
                            Updated by Arunkumar Babu
                            pls let me know the email id its mentioned as [protected]@icicibank.com.
                            Aug 16, 2022
                            Updated by Arunkumar Babu
                            Waiting for respond. Let me know the proper email id to send the detail
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                              Lokesh9999
                              from Kakinada, Andhra Pradesh
                              Jul 13, 2022
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                              Address: Vishakapatnam

                              I had purchased iphone 13 on 13 march.its almost 119 days but i haven’t recived my cashback amount of 6000 rupees
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v1h) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                satkathiran
                                from Bengaluru, Karnataka
                                Jul 13, 2022
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                                I have done UPI transaction using Imobile app and in the end it was showing failed but the amount was deducted from the bank and it was not transferred
                                to UPI account

                                UPI/[protected]/UPI Paym
                                ent/[protected]@axl//ICI93
                                92b9677f8b4f73b855ccccc9d
                                4209c/
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v23) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Santam123
                                  from Ghatal, West Bengal
                                  Jul 13, 2022
                                  Resolved
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                                  Resolved

                                  I have open an icici mine savings account while during the process they took initial fundings of 25000-/ and I have done my initial fundings of 25000-/ after that I didn't receive my account opening details I'm concern and really worried and lots of anxiety I can't sleep at night😬😓😓 I am student I don't know how tell my parents about huge loss of my father money

                                  Email - [protected]@gmail.com
                                  Mobile no - [protected]
                                  +2 photos
                                  Jul 21, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Amit palav
                                    from Andheri, Maharashtra
                                    Jul 12, 2022
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                                    Address: Chakala,Andheri east

                                    Dear sir,
                                    My name is Shatrughna A Palav my account number is[protected]
                                    Today on 12th July at 7.26pm i have deposited cash of 500rs mistakenly to other person bank account named Sagar Prabhakar Ajam account number[protected], Am approaching you sir please approach the ICICI Bank and get back me the amount of 500rs as soon as possible.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08v03) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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