ICICI Bank Complaints & Reviews

loans.icicibank.com is worst site. simply wasting of time.

for credit card application they have collected documents from me 2 times and taken 3 months time and finally told that they can not process

i have applied credit card online , it is simply wasting of customers time. they have processed my application and told that my communication address is wrong. the funny thing is that i am customer of icici and i have taken personal loan few days back

Hi,

I took 10 Lakhs personal loan from ICICI in Jan 2013. I was told by ICICI Relationship Manager and ICICI sales person that I get 0% pre payment charges as corporate offer. RM promised me that I will get that mentioned in welcome letter, but i didn't get that and I got as usual 5%. When I called him he said he will send new welcome letter with pre payment waiver with in 10 days. Now it has been 45 days but nothing happened. I talked to him about this issue for more than 10 times before raising a complaint at ICICI site.

I raised complaint twice and we get message that they will contact us in 7 days but it never happened, finally I escalated it to "Mr. Saurabh Singh, Senior General Manager and Head - Customer Service", still no call. ICICI bank doesn't maintain any track of these complaints as we don’t get any confirmation email or any complaint number to track.

Initially I thought it is only few employees are cheating but now I believe entire bank runs on cheating, I cannot believe they are doing this to a customer who has Savings account, ICICI prudential and Loan customer.

Loan Number: LPHYD[protected]

Regards,
Kiran Batta.

As per the above subject i am getting continuous calls from +[protected], ICICI bank collection department by a person called rajesh. First time he called and asked for a person whome i dont know and told me that he had taken a loan and his mobile is switched off. so he is calling me daily 3-4 times and speaks by using bad words.
Please help me to avoide the phone calls.

Hi,
I have an ICICI account for past 5 years, account #[protected]. The account had been started by my then employer as a salary account. When I left the employer after a couple of years, I was asked to convert the account to savings account.

I sometimes have problems maintaining the balance of 10,000/ in my account and would have to use it in emergency. From this year, I tried my best to keep a steady amount of 10,000/-. But all my hard work was in vain when this happened few days back.

15/03/2013 MABChgs-May12+ST DR INR 393.26
12/03/2013 MABChgs-Jun12+ST DR INR 393.26

I was charged these out of nowhere when I am trying to keep this account and not close it. I have other accounts in SBI and HDFC and never seen such things happen. When a customer is trying his best to keep up with your rules, why do you discourage him like this. Now I am not sure if my hard earned money can be allowed to be taken away like this.

I would request you to please channel back the deducted amount to my account and I keeping monthly balance as per your rules would be my assurance. Failing to take any steps from your side leaves me no choice but to close the account. I did not expect such a thing from ICICI.

Regards,
Nitin

I had applied for a home loan from ICICI and it ultimately was cancelled. The person from ICICI stated that only when the loan is dispersed when the processing fees of Rs. 12000 will be deducted from my account. This happened in the mid of Feb and when I asked to cancel i was informed that a fee of Rs. 562 was non refundable but the agent cashed a cheque of Rs. 12000 which is unethical and disgusting.

When i speak about this at customer care i do not get a reply, no callbacks, they disconnect the call after been on hold for long time. NEVER Banking with this bank ever. disgusting service.

If someone can please help to get my processing fee refunded which is deducted for no service
Loan #LBMUM[protected]

Jan 29, 2013. I have received a call from the number [protected] one person introduce himself that his name was Tina senior manager from ICICI card Deli and told me that a special offer from ICICI card we offer you a "Supersaver Plus Pack" cost Rs.6,399/- absolutely freeof cost he also told first it will reflect your bill but at the time of bill generat the amount will not reflect in your bill the amount will be paid by ICICI card so you need not pay any money I confirmed the above said number to your help center they told me yes it is ICICI card delhi number so that only i make the payment but now my bill was generated the amount was not reverse.And I already Paid that amount also to ICICI credit card bank.

Purchased two wheeler from Radhu & Radhu Agencies through ICICI bank. the vehicle cost Rs. 45758 /- document charge Rs. 862/- and interest Rs. 1310/- totally i have to paid Rs. 47930/-. ok. Initially i paid Rs. 14973/- to mentioned agencies directly. then monthly emi Rs. 1967 x 17 months = 33439/- totally i paid to them 48412/- so far. so i paid all amount to them. but no issue NOC to me. they ask sum of Rs. 1967 for more from me. i dont know why they ask more from me. no body to come to explain me. i seen that branch's staff and manager toomuch time. no use

ear sir
my name is Ram Babu Pal .some months back i had applied for agency in icici prodential life insurance co ,samastipur.I didnot appeard in exam due to some problem .my pan card still shows linked with icici prudential.
Now i want to work with a NGO and as rule NGO cannot provide me salary as long as my pan shws linked with icici.
regarding this i have visited concorn branch to remove it but they are not doing needful to dettach it.please help me to get it resolved.



your's
Name-Ram Babu pal(mobile no-[protected])
PAN NO -BEGPP9673B

Dear Sir,

I'm receiving the alert email on my email id WRONGLY. I do not having such account in icici bank with me. I have already complained to the bank on the customer care email id and the complaint number is SR[protected]. Please help me to stop these alerts.

Hi All,

I have been getting threatining calls from the number [protected] from Sonia (ICICI bank) She has been threatening my whole family if the payment would not be made for the Loan then she is going to kill me due to which my mother has gone into mental trauma also my wife has been harassed by her. Please help me to sort out my case.

I Neeta Sunil Kale, Invested Rs. 2,00,000/- Two Lack in Fixed Deposit in ICICI Bank Aundh Branch, Pune in[protected], but till today[protected] I was not received my Fixed deposits amount, my cell number is [protected] / [protected].

Dear Sir / Madam,

I have raised below issues ( detailed in 2 appended mails ) against ICICI Direct.
They have a TAT of opening a new Trading Account of 11 Days, i already have an account which was inactive, even after following their advice to re-activate it they are not doing it since last 3 Months. They have taken KYC Docs from Me twice & have taken my signatures on few Forms but have not recvd any feedback / update from them even after writing to them twice & calling & having word with them for so many times.
I am worried that my KYC Docs & Signatures on the submitted Forms do not get misused & thus wanted to highlight the behavior of this Company.
In my mails below written to them u"ld find all the details & need ur advise / help regarding the same.
Need to take this matter up with the concerned & want to make them realize about their intentional unlawful behavior.

Regards,

Chaitanya Joshi...
# [protected]


[protected] Forwarded message[protected]
From: Chaitanya Joshi <[protected]@gmail.com>
Date: Sat, Mar 9, 2013 at 11:57 AM
Subject: Fwd: ///////// Grievance Regarding No Communication / Response / Action From ICICI Securities @ Activation Of My Trading A/C For Over 2 Months ///////////
To: [protected]@icicidirect.com, [protected]@icicidirect.com
Cc: kunal.[protected]@icicisecurities.com

Hello,

Though i have experienced that even after documenting & highlighting the service flaws to the Head - Service Delivery no one throughout the hierarchy bothered to address or resolve the issue for 2 over Weeks. More annoying thing is that even a simple update is not been given to me after my repeated directions to different individuals representing ur Organization ( like a Senior RM, Branch Head, Cstm Service Exec, Cstm Service Mgr / Supervisor ) to keep me posted about what is happening on the issues raised.
This is the most unprofessional approach shown by an Organization which claims to be best & the largest in this Country.
I really doubt the credibility of the individuals with whom i have interacted till now since no one was able to advise me correctly & resolve a very small A/C Opening / activation issue in over 2 & Half Months Time.
This is a very ridiculous & unprincipled attitude towards my requests.
I"ld have been more contended if someone could have clearly told me that same can not be done & i better try to open / activate the Trading A/C somewhere else.
In ICICI Direct the normal TAT to open a New Trading A/C is less than re-activation of the Old A/C, extremely strange but true.
After writing a harsh mail earlier to highlight the delay & deficiency in services i was under the impression that u"ld take cognizance & act fast to ensure Cstm satisfaction & delight after irritating him, but u hardly bother about the same.
When i told this to my Friend working with ICICI Group Co. he could not stop laughing ........ just 2 & Half Month to open / reactivate an A/C.
Anyways ........ no point in expressing an anguish since i have well experienced ur insensitive outlook.
The only reason why i approached ICICI is not due to ur reputation but the proximity o[censored]r Branch from my Home. A decision i"ld always regret.
I really wonder if at the A/C opening stage this is the service quality, how ur RM's / Wealth Managers would guide me if i approach them for Share Trading Tips, etc. Are they qualified or again i"ll have to face same attitude......... God help me.
I request ur honest advise whether i could expect & get an activated A/C or should i move on & approach some other Company.
I want ur response in writing so please do the needful as requested.

Regards,

Chaitanya Joshi...
# [protected]

[protected] Forwarded message[protected]
From: Chaitanya Joshi <[protected]@gmail.com>
Date: Tue, Feb 19, 2013 at 8:33 PM
Subject: ///////// Grievance Regarding No Communication / Response / Action From ICICI Securities @ Activation Of My Trading A/C For Over 2 Months ///////////
To: [protected]@icicidirect.com, [protected]@icicidirect.com

Hi,

My Name is Chaitanya Ashok Joshi, from Pune, i had a Trading A/C with ICICI which i had opened almost 7-8 Yrs back.
There was only 1 initial transaction done thru it & after that it was dormant till now.
I wanted to restart doing transactions / trading & thus had approached ur Dahanukar Colony Branch, Pune in 2nd Week of Dec - 12.
One of the Senior RM had advised me that i need to resubmit my updated KYC & a Form which i did immediately.
She confirmed that now A/C "ld get operational & i can do transactions after 11 Working days.
When i again walked in to the same Branch in 2nd Week of Jan - 13 they gave me some funny reason that their authorized Courier Services Agent have been changed
& due to that there was a delay in reaching the KYC & Form to the respective Operations & Processing Team.
However on 27th Dec - 12 i received a SMS stating that my KRA KYC Form is been received & my PAN No is KRA KYC Verified.
Even after a month since there was no communication from ur side, i had to walk in again to have an update & there was nothing the Branch people were able to tell me about delay in the activation of my A/C.

Then the RM along with the Branch Head advised me that i should fill an Account Re-execution Form for further processing, but i categorically told them that whatever they want they can take it from me for the one last time, so to be further sure the Branch Head asked me to fill up & submit one more new A/C Opening Form along with the Photograph.
I submitted the Form then & there only, but i did not had the Photograph readily available, so he told me that they "ld hold it at their end & once i submit the Photo they "ld ensure processing in max 2 Working days time.
But due to some Family exigencies i had to go to my native place for almost 2 Weeks so was not able to provide the Photo early.
However on 5th Feb - 13 i personally handed over the Photograph to the respective Senior RM & once again re-checked still anything is pending / required from my side, to which i was assured that all formalities are completed & A/C "ld be active in max 4 - 5 Working Days or 1 Week.
Today i am writing to you & its exactly 2 Weeks or 12 Working Days that there is no communication from ur side once again.
I hope u would agree with my annoyance & the apathy shown by the individuals involved towards me.

My Concerns are ::

1. I had asked ur Senior RM & Branch Head that if things are getting delayed i am OK with it but i should be kept posted about that,
which never happened.
2. Was my request so complicated that no one even ur call center ( with whom i spoke for more than half an Hr. ) was able to give any
kind of status update on my A/C or Application ?
3. Why there is no System / MIS that even ur Branch Head is not aware of the Status of my Application / request.
4. I had given my KYC Docs / Photograph / Signed Application Form along with some other details, how will i come to know that these
are safe enough with you & "ld not get misused.
5. Why the Staff is not sensitive enough to understand Cstm. requests & address it efficiently ( since i had to update 2 diff individuals 2
times at both Branch & Call Center but no action) ?
6. If i"ld have been a NTB Cstm or had approached for a New A/C or Investment or Credit Card or any Loan etc. there "ld have an entirely
diff treatment. Is that so ?

I "ld appreciate if someone "ld take cognizance of this matter & "ld come forward to resolve this in least possible time.
I have categorically avoided to mention the name of the individuals involved from ICICI Direct in my mail & if you come to know who they are "ld request not to reprimand them but rather make them conscious to avoid such instances in future.

Regards,

Chaitanya Joshi...
# [protected]

I am really disappointed by ICICI this time around...
1. Having lost my Debit Card I applied for a new one in the 1st week of February in the Beltola Branch, Guwahati.
Next week I got the mail with PIN no. but the one with the Card never came. I sent an sms and got a reply that it went back because the courier did not find my place and hence they are re sending it through speedpost. I waited for couple more weeks with no avail and finally when I went to the branch I was informed that it went back again. This made no sense because I received the PIN and so I can't imagine why the rest of the people cannot find the place.

2. Anyways I finally reapplied for the Card and asked to receive the card at the branch rather than sending it to my place on 5th of March. I checked on 13th and it hadn't arrived and today I checked again on 16th of March and was told that the courier has not delivered it yet although it was dispatched on 7th March itself.

Now, practically I have spent one and a half month waiting for your debit card. I am facing great difficulty because my money is stuck and I cannot even transact online without the number on the back of the card. I do not know what kind of low quality courier service ICICI is using or probably they are taking the whole thing for grated. You need to rein in your courier service providers, it is looking like a big joke and wasting people's time and money.

Jitaditya Narzary
Ph. [protected]

ICICI Bank Credit Card Fraud Transactions
Customer Details:
Name: Vidhyadhar Bajarang Bhagwat
Email: vidhyadhar.[protected]@gmail.com
Address: Evansville, Indiana, United States of America (From 14-Aug-2012 till Date)
Phone: Mobile +[protected], Home: +[protected]
Contact Phone Number in India: +[protected]Phone is with Brother)
Credit Card Number: 4629 XXXX XXXX 5002...

I am INGALE DNYANDEO M and I have salary Account in ICICI bank since Dec2011. While opening salary account ICICI representative came to company to open the account for all new joinees in L&T Powai. ICICI has 3 in 1 acoount schem. They asked everyone to open the 3 in account since it is free. that is the reason everyone opened 3in1 account with ICICI. Few people were not ready because they even dont know about the share market. Still ICICI representative asked to open the account since it is free.
Few Days back i got message that RS.560 deducted from my bank account as a anual maintanance charges for ICICI direct. I called ICICI customer care center. He said to visit ICICI home branch and raise the query. When i went to ICICI bank they said to go to ICICI main branch at Hiranandani powai. When I went to Main branch they said go to ICICI direct office. when I went to ICICI direct offs at bhandup, they said this issue can resolve by your ICICI home branch. This cycle repeted atleast twice. Now I feed up with this...I have spend 1000 Rs to get back my 560 RS. this kind of pathetic situation is there.
More pathetic thing is, when I called customer care center....before listening my problem I started saying "Sorry Sir for inconvenience"

I had Religare account for trading...but because of free account commitment I opened it and now they are saying it was free for first year only. Could not they convey the same message while opening account itself?.
I fedup with it ..and I am going to close my all accounts with ICICI.

I request all o[censored]..not to do banking with such banks..

Ingale Dnyandeo M.
[protected]@lntenc.com
[protected]

Hi,
I have got charged three times for 28.09 rupees. I called customer service they say it is because i tried transaction of amount larger than in my account.
My points are : I tried it in one day and with in 5 minutes then why there are 3 times deduction its obvious to attempt again if transaction failed.
Service care guy told that they can refund only one in life time. so I have to pay for atleast 2 times among these three times.

Why these policies are not clear. I have HDFC salary account still I use ICICI as saving account. I am going to close my account if my money is not refunded. I am sure I will get used to if other bank online transaction as well. Not only I will close the account I will contact consumer court as soon as I got time to go and fill the forms. Someone have to say enough to all these hidden bank policies. My contact number is [protected]. and my account number is[protected].

1 13/03/2013 POSDEC CHG/20-02-13/1957/25ST3 DR INR 28.09
2 13/03/2013 POSDEC CHG/20-02-13/1957/25ST3 DR INR 28.09
3 13/03/2013 POSDEC CHG/20-02-13/1957/25ST3 DR INR 28.09

I, VINODBHAI PATEL HAVE TAKEN A LOAN FROM ICICI BANK OF RS. 900007/- HAVING LAN: LAABD[protected] DURATION 36 MONTHS EMI. I HAVE ALREADY GIVEN POST DATED CHEQUES FOR THE EMI. FOR THE SAME THEY ARE DEPOSITING IN THEIR A/C MONTHLY BUT LAST 2 MONTHS CHEQUES THEY HAD NOT DEPOSITED IN THEIR A/C . THIS MISTAKE IS FROM THEIR SIDE NOT FROM OURS. IN LAST WEEK I GOT A CALL FROM ICICI BANK TELLING THAT YOUR BALANCE IS INSUFFICIENT HENCE THE CHEQUE IS RETURN BUT I HAVE PROOF THAT I HAVE SUFFICIENT BALANCE IN MY A/C TO CLEAR THE CHEQUE. THE PERSON ON THE PHONE TELLS THAT WE CHARGE YOU PENALTY FOR THE SAME. SO I ASKED FOR PROOF OF BOUNCING OF CHEQUE. THE PERSON TOLD ME THAT WE WILL NOT PROVIDE YOU. HE WAS HARESSING ME ON THE PHONE. I THINK THE CALCULATION OF INTEREST & LOAN PRINCIPLE IS ALSO NOT CORRECT. PLEASE CHECK IT THE SAME & RESPOND THE MATTER SOON. YOUR QUICK RESPONSE BE APPRECIATED.

To,
ICICI Bank Ltd,
Debit Recon Team,
A-Wing, 6th floor,
Autumn Estate,
Chandivali Farm Road,
Chandivali,
Andheri East, Mumbai - 400072
Subject: Fraudulent Transaction made on my ICICI Bank Debit Card Number: [protected]

On 9th March 2013 around 8:00PM, I have stolen my wallet in Reliance Mart, Tolichowki (Hyderabad) and who have stolen my wallet He / She was made some transactions through my ICICI Bank Debit card, below are the specified details.
Sr No. Value Transaction Description Cheque No. Withdrawals
Date Date
1 10/3/2013 9/3/2013 IPS/SHRI N S FI/[protected]/0 300
2 9/3/2013 9/3/2013 VPS/IBP AUTO SE/[protected]/0 300
3 10/3/2013 9/3/2013 IPS/RELIANCE /[protected]/0 705
4 9/3/2013 9/3/2013 VPS/HERITAGE FO/[protected]/0 1,486.00
5 9/3/2013 9/3/2013 VPS/HERITAGE FO/[protected]/0 728
3519
Date Complaint Ref. No.
on 09th March 2013 SR[protected]
After stolen my Debit Card (Wallet), I tried to call to customer care for blocking my debit card but due to heavy load of customers I was unable to reach customer care, after several times of try, my call came in queue (call waiting approx time 14mins), If there was no queue so might be my card will be blocked on time and there was no fraud transactions happened.
Anyway after this I still believe in ICICI Bank customer services & I request you to investigate the same and chargeback my money into my account as per the Debit / ATM card was insured.
FIR has already enrolled in Golconda Police Station, Hyderabad on 10th March 2013
FIR No: 68/2013
ICICI Bank Account Number:[protected]
Name: Runjhun Mishra
Communication Address: 8-1-351/11 Ebrahim Villa, Rahul Colony, Tolichowki. Hyderabad - 500008


Thank You!

With Regards,
Runjhun Mishra

Hi,

I am Tejesh and using ICICI salary account from past 4 years. Yesterday (12th March 2013) 5 transactions were made worth Rs.5400 without my consent this was found that these were committed through netbanking. Now ICICI is asking me to go for police and register FIR but police is not registering the case instead they are saying this case doesn't belong to our location.

I have all the details about how my money has been utilized, But nobody is taking action on that.

Can anyone assist me how to take this issue further and get my money back ?

Thanks,
Tejesh
[protected]

Dear sir/madam

I have an account in icici bank my account no is[protected]
Bank is making deductions from my account against MAB charges
Irrelavently from month december to february as rs281,rs393 & rs381
Respectively. And monthly statement were not sent to me .when i went to bank for requesting for closing my account the manager ask me for account closing charges rs 500.


Please take suitable action against the bank if not following the guidelines of RBI


Thanking you