| Address: | DLF CITY PHASE 1 QUATAB PLAZA PHASE 1, Gurgaon, Haryana, ICICI0000177 |
On 7th sept 2019 i swiped my icici debit card twice for inr 10000 each at an sbi atm at the lucknow airport. On both occasion s it said "session timed out" and i got no money. However an amount of inr 20, 000 was debited from my account, of which only inr 10000 was credited back. I immediately reported this to the bank (Complaint no sr[protected] dated 7th sept) and the concerned relationship manager. I was told that the amount would be credited back in 7 working days, i am still waiting.
I have been running from pillar to post to recover my money. Beginning from the branch manager mr ashwani to the operation manager deepak rana to an inefficient relationship manager it has been a nightmare. I urge you to take strong and immediate action. The response i get is sbi has not reverted and hence we are unable to credit the money back. The mandatory seven days is over and i have been following up everyday to no avail. Request you to take strong action against. The branch manager mr ashwani, deepak rana operation head.
Prabha nair [protected]
Prabha. Nair @interelgroup.com Was this information helpful? | 
ARN is : 75332999240001872940483.
Debit card associated with my bank account no[protected]
kindly let me know the status of this refund??
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team