[Resolved] ICICI Bank — cash deposit machine issue

Saro Crazee

from Chennai, Tamil Nadu

Nov 20, 2019

Address: Valsaravakkam, Chennai, Tamil Nadu, 600087

I have deposited Rs.2000 in ICICI Bank Cash Deposit machine (Chennai - Valasaravakkam Branch) today (Wednesday, 20th Nov 2019 - around 8:30 PM). Money was accepted into the machine. But at the end while printing the Cash Deposit detail, machine shows transaction got declined and no money was returned from the machine. I got the slip with me but no person was there to help me. Not even a single security guard or bank person near the machine. Called the customer care but no proper response was given. Told me to contact to Bank tomorrow morning. Have lost 2000 rupees.

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Dec 27, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

ICICI Bank Customer Care's response Dear Saro Crazee,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00ugq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Knv chandrasekhar

Sep 11, 2021

My account number is[protected]. On 11th September, 2021 I made a cash deposit of Rs.[protected] * 98 + 90 * 99) at time13:16:28 hours with the machine id 0003042SRY at vanasthalipuram, Hyderabad. The machine got stuck cancelled the transaction when I was typing mobile number. The money is not returned and I could not ask anyone. Kindly check and please remit my amount.
Regards

Sopan kore

from Navi Mumbai, Maharashtra

Jun 12, 2022

ICICI Bank — cash deposit machine issue
Sopan more
Account no .[protected]
Mobile no - [protected]

I have deposited Rs.4500 in ICICI Bank Cash Deposit machine navi mumbai - koparkhiarne Branch) today (sunday 12th june 2022 - around 11:24 PM). Money was accepted into the machine. But at the end while printing the Cash Deposit detail, machine shows transaction got declined and no money was returned from the machine. I didnot the slip & no person was there to help me. Not even a single security guard or bank person near the machine. Called the customer care but no proper response was given. Told me to contact to Bank tomorrow morning. Have lost 4500 rupees.