[Resolved]  ICICI Bank — coral debit card

I am holding a savings account and i have been using coral debit card. I paid rs.588.82 annual fee for the period jan 20 to dec 20.
In february their customer care representative approached meand offered a new upgraded version of the card. When asked the customer care representative clarified that there wont be any additional charges for this card. I did fill up any application online or offline, only verbal confirmation was given to proceed with application. Later the card was sent to me and again a fee of rs.706.83 was deducted.
This is unethical to give incomplete information and cheat customers.
I need refund of annual fee paid or cancel the new card and refund fee for the new obe
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Apr 4, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09v9v) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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