[Resolved] ICICI Bank — Credit card service Card Protection Plan | |||||
I, Piyali Das, am a customer of ICICI bank having my salary account with them. My registered phone number with bank is [protected]. I also hold a credit card of ICICI. Though I didn't opt for the service named card protection plan for credit card, I was getting credit card bills continuously over mail. Those were system generated mails, so even if I tried to respond there were no pointers where I could raise the issue. This was going on repeatedly and finally they have blocked Rs. 6945 on 18-Nov-2015 from my salary account. I have contacted their customer care number 33667777 and they simply denied saying 'you have to pay the money'. I talked to Infosys phase 1 branch manager and she redirected me to Anish Kumar of Infosys phase 2 branch, which is also my home branch. When I talked to Anish on 23-Nov-2015 he asked me to contact Dashmeet Kawatra of credit card department to get the issue resolved. I dropped a mail to Dashmeet on 24-Nov-2015 regarding same but he did not respond. I waited for his response till 28-Nov-2015 and finally called him today on 30-Nov-2015 to raise the issue. He denied to help me and asked me to contact customer care again. I believe this is an unnecessary harassment. I want them to remove the blocking of the amount 6945 from my account because I have not taken card protection plan. Kindly help. Was this information helpful? | |||||
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint. Verified Support Dec 01, 2015 ICICI Bank Customer Care's response Dear Piyali Das, We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns. Regards, ICICI Bank Customer Service Team | |||||
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