ICICI Bank Complaints & Reviews

The mail sent to the bank by my daughter gives the complete picture as to how banks cheat gullible customers.in spite of follow-ups locally, nothing has happened so far. The bank merrily collects emis even for the money they did not disburse as per their own commitment. The mail replies say that this matter has to be resolved locally... It is almost a year but the looting continues for many loanees like us in the same way...

I, niyati reddy bommu, am working deloitte, india. Around 11 months ago, i applied for a vehicle loan to buy kwid, automatic. On dec31st, 2016, i received a letter (Lan — lahyd[protected]) from icici informing that an amount of rs.4, 42, 210/- has been approved as the principal amount of the facility and the emi for this amount would be rs.9, 321/- for 60 months at 9.65% interest. The emi recovery would be auto-debit mode since my salary account is in icici — a/c no.[protected]



when we (My father & self) went to pay the balance amount to the car dealer-sri - sri sri auto cars (I), pvt ltd, to our surprise, the dealer received an amount of rs4, 37, 872/- only from icici as against the approved and communicated amount of rs.4, 42, 210/- the difference was rs.4, 338/- between what was sanctioned and what was released to the dealer. We paid the balance on road price and took possession of the vehicle on 12th, jan.



later, when my father enquired with bank officials, they said it has been the bank s practice with vehicle loan customers to deduct stamp duty etc from the overall sanctioned amount. This is highly objectionable and unjustified and illegal too. This fact was not given in the written t&cs and we are not aware of such dubious practice of duping innocent customers. What you are doing is simply collecting a portion of sanctioned principal amount which was not disbursed in the first place to the loanee but collecting interest too for 60 months for the amount the bank has not disbursed, to begin with. When my father sent a mail to the bank s customer care about this with a request to undo the wrong for all the victims, the bank replied that... Confidential information will be divulged only to the applicant/co-applicant! Trust me, to date i could not understand the secrecy/confidential portion in my father s request in spite of he being an icici account holder for the past 15 years.



we request you to correct this anomaly for all customers immediately and restore justice and confidence on india s largest private bank. Please do kindly remember, no one objects for the bank to collect a onetime stamp duty etc with prior verbal and printed intimation (Since the t&cs require a 2x magnifying glass to read) but definitely not from the originally sanctioned amount.

My name is anil lahori mumbai holding account in icici bank.. I got cheated by a seller holding account in state bank of india branch bawngkawn, who asked me to pay half money rs.24000 for a product and remaining amount to be paid half after receiving the product.
Ultimately he asked me to pay full amount or else he will not send the product, obviously he is fraud and never sent me the product. I request you to take strick action against the seller and help me to get my money back. I am attaching the bill which he sent me which has all the details of his bank.

I am a customer of icici bank a/c[protected]

On 6/12/2017 around 21:11 pm hrs i had used icici bank atm (Atm id-sfvd9623) in for money withdrawal but the txn failed with a network error.

I didn't get the money but my icici account was debited.

Please investigate and get it credited back to my icici account asap.

The feedback says that icici delays this kind of complaints abnormally which is a concern to customers

This is regarding my credit card no. 43*8004, i have purchased a mobile from amazon on september 2017 and cancelled that order, that order was prepaid with 3 months emi through my credit card (Mentioned above), for which i have got the confirmation mail from amazon.in for the refund of amount (Attached herewith).

I have checked the bill of sept 15- oct 15 2017 (Attached) in which this transaction should ideally fall, in the statement i am able to see that the total amount is first debited then credited. But they also debited the 1st instalment along with it and then credited that also. Just now i have rechecked it, i am able to see that after crediting first instalment in the bill they have again debited it means effectively it was part of the bill amount which i have paid for that month.

In the bill cycle of 15 oct - 15 november 2017 (Attached) again the 2nd instalment got debited in my bill statement which i have observed while checking the transactions and then i am able to figure out that i have already paid the 1st instalment last month for the cancelled order.

After checking this i have called icici customer care to cancel that transaction for which they have raised sr[protected]. But in 2 days only i have received mail from their side stating we are unable to process your request (Mail attached).

After that i mailed to their head of credit card department, based on which they have again created a sr[protected] for which i have got the detailed mail (Attached) that we'll debit only amount of interest you have paid but we'll not cancel/refund the amount debited for emi, even in upcoming statement it'll be visible and will be part of the total billed amount.

Icici bank has clearly denied that we'll not refund the amount of the cancelled transaction as it is already due. Kindly help to get my paid and billed amount credited in my statement. As i don't find any reason to pay 12, 800 ₹ to icici for no reason. I am not sure to whom icici will transfer the amount as amazon already cancelled and confirm the refund of the amount for transaction. But bank is still asking me to pay the emis (I have already paid 2 emis as their customer care on call asked to pay the amount which later will be credited but at last they have cancelled my service request and denied for any refund)

Please help..!!!

This is to inform you that i have attempted to credit account number [protected] – indian bank (Ifsc code – idib000v048) (“intended account”) with rs. 3000 (“amount”) on 12th sep 2017 (Date) by way imps. However, in the process the transaction got timed out and due to technical error the amount got wrongly credited to another account number[protected]Icici bank) (Erroneous account). I request icici bank to kindly debit the erroneous account for the amount and credit it back to my account[protected] with the same.

The reference no. Of the transaction is[protected].

My account no is[protected]

I have also submitted an indemnity letter at airoli icici branch but haven't received any response from their end.

Please find the attached screenshot of the message received by the undersign for the said reference no. Which got timed out.

Hi,

I have transferred rs.24000 to wrong account details (Account number was of bank of maharashtra but ifsc used was of state bank of india) mistakenly on 18-february-2017 by imps mode.
I have visited my home branch and raised a complaint. Many times i followed with them but did not get any response and every time they are saying that its untrackable transaction and back-end team will take a look. But till today i did not receive any response from icici bank.

Below are the transaction details-
The account number was of bank of maharashtra but i used ifsc code of state bank of india to transfer the money.
Bank of maharashtra account number-[protected]
Sbi ifsc code-sbin0001307
Imps reference number[protected]
Timing -18-february-2017 12:29:16 pm
Amount - rs.24000

Please help me to resolve this issue as i have already many follow up with bank but did not receive any positive response.

Thanks,
Sagar

Icici bank, mumbai branch a/c no.[protected] is i in the name of pravin sequiera, whereas my name is pravin sequeira. Have been trying to get it changed for the last ten years, but they have made life difficult, and i cannot even link my aadhaar which is in the name of pravin sequeira. An error on their part while data entry was done. Have submitted my pan, aadhaar, passport, etc, but nothing! It is just an interchange of two letters.
How would their md like to be called chadna kochra? My email - [protected]@gmail.com

Dear sir,

I have received a sms alert as below today (06/12/2017) 5.14 am

"a transaction of inr 9, 435.00 on 06-dec-17 on card xxxx0002 is made at hdfc ergo billd. Available cr. Limit is rs.49, 235.59. Total cr. Limit is rs.1, 01, 000.00. This transaction has been processed without the additional factor of authentication prescribed by rbi"

I have not done any transaction on 06-dec-2017 with my icici credit card.

How this was happen with out my consent?
Pl. Confirm whether this transaction really happened or not?
If it was happen, you are requested to revert back immediately.

Regards

O. Krishnaiah
Mob.[protected]
My credit card no. [protected]

L. S. Iyer. A/c no[protected]

Double deduction of rs 1633/ on irctc booking made
On 27/11/2017
Kindly return this amount and credit to my account
I had been to your icici branch at thane and they had adviced to send to customer care i tried but could not get reply. I had forwarded mail but returned back with out deliver. So i had to approach you. Kindly do the needful
And return this amount deducted
Thanks

L. S. Iyer

I was payment rs. 4545/- for nios on 12/09/2017 through your link but my balance was deducted from my account and payment was not succeesful. So please return my balance from my account.
Name - sandip kumar verma
A/c no - [protected]
Bank of india

I am sending e-receipt please find the attachment

Thanks & regards
Sandeep kumar verma

I made an erroneous imps transaction from sbi internet banking to icici account, part of this due to a mistyped account number provided to me by the intended recipient. After visiting both the banks and contacting their customer service, i was asked to send a mail to [protected]@icicibank.com. However, i have not yet received a response from this mail id.

Kindly let me know the average response time, and whether i require to produce more documents for the same.in that mail (From my e-mail id - suryansh. [protected]@gmail.com), i have provided identity proofs as well. Below is the complete transaction detail.

Transaction details:-
Reference number - imps[protected]mo812435
Transaction details - imps/p2a/[protected]/xxxxxxx652icic
Transaction date - 18-nov-2017
Transaction amount - ₹ 5, 655.00/-

Sender bank account details:-
Account name - suryansh raj
Account number - [protected]
Bank name - sbi financial district
Ifsc code - sbin0018047
Contact number - +91-[protected]
Email id - suryansh. [protected]@gmail.com

Intended recipient’s bank account details:-
Account name - aditi lath
Account number[protected]
Bank name - icici raheja mindspace
Ifsc code - icic0000598

Wrong account number (To which the money got transferred, mistyped by second digit from the right[protected]

I understand that such a request cannot always be resolved. But i kindly request the bank to help me restore the lost amount.

This bank has billed me credit card bill from the pervious credit card number which is already cancelled. I thought it was a fraud. Then i talked to them they said no you hav to pay. So i paid first settlement amout of rs 5000 on april 2017 then after first installment they never turn up. Again i get a call from icici on june to pay the bill then again they settled on 10, 000. Again i paid 5000 and again for the next payment they never called or any info. I was been harrashed by this people. Please help me...[protected]

I remitted ₹499/-+₹499 to jio from my vpa for my sim no [protected] & [protected] on 4 th and 5th dec 2017

The payment was successful and my bank statement carries a legend as below.

Upi-[protected]/[protected]@icici dated 4.12.2017 for rs. 499/-& upi[protected]/[protected]@icici dated 5.12.2017 for rs.499/-

I am informed told by jio that they have not received any payment from me.

Please check at your end and refund the same to my vpa.

Want satisfies result as soon as possible...
I am even unable to contact customer service no. As their employee doesnt talk on toll free no.
On 14/11/17 i received a msg as ur account is debited by inr 715/-
Nd the reason is not specified clearly...
Kindly do the sollution of my humble compain..
Kindly provide me icici bank's toll free no. Where i can talk directly to the employee...

Kindly solve my problem nd reply me on my mail id...

Hello sir good noon,
Respectfully i beg to say my name is bhagirath s/o jivraj
Vishnoiyo ki dhani, phalodi, sanwreej i opening saving account and kcc account last year in 12 month i go many time phalodi icici branch but any time only one answer passbook is not available i am custmer of such branch but branch staff not support and give service i approach b. M. Shyam purohit many times. My account no. Is[protected]. My kcc account no. Is[protected]. My registered mobile no. Is [protected]. My branch ifsc code is icic0006844. So plz i again request plz solved my problem and given passbook and disciplenery action against such staff..

Respected sir/man,
I have done a recharge of jio mobile number [protected] on[protected] at 7.30 p. M. Through upi payment method of rs 399, but recharge not done. Recharge statement is not showing in my jio app. Please check this issue and recharge fast. My transaction id - ici322ad17dc67446a98df4047dc9ed3d10
Kindly check into the issue and refund my money back. Thank you.

I am holding credit card in your bank from 10 years. But there is some charges being levied without knowing me. Now i will pay the amount which you have charged and now onwards i don't want any call from icici bank. I will never ever used your card. Very bad customer service. If i received any call from your credit card department i will file a complaints against you.

Regards,
Laxman

I have been holding 0399 mmb two bonds with bond holder no[protected] certificate no 915 in the name of abhishek u/g hem lata.
The bond has matured on 28.04.2017.
Please advice me how to redeem it.
To whom bond is to be submitted? Please tell the address.
Your kind cooperation is highly solicited.

Please reply on email id - [protected]@gmail.com

My name is madhav hude.in oct 26th, 2017 my account has deducted rs.619.50. Due to in [protected] dp charges till sep -17. I'm not using demat account yet. Then how to deduct charges i don't know. Please refund my money as soon as possible. My account number is:[protected] and my mobile number is [protected]. This is like a fraud. I'm not agree to this. Without prior information, then how to deduct. I have written email and raised complain on icici bank sites, still i did not get any response from them.

An amount of rs.127000 is withdrawl from my account on 1st dec 2017 without my knowledge.
My account no. Is[protected] icici bank, mohan co-op industrial state branch - kesav tower, b 1/i-1 mathura road new delhi 110044.
I had complained about my illegal transaction to the bank but nothing action is taken till date.
I had also visited to nearest police station but they refused to lodge any fir.