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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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A
ap1974
from Delhi, Delhi
Nov 6, 2017
Resolved
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Address: 500004

I have account in icici, abids branch, hyderabad. Account number is[protected] and p vijaya laxmi is name.

On 2nd nov 2017 bil/[protected]/pgmib-/[protected]_ for rs 220 is made to order on swiggy which is failed.
Same day second transaction is success for rs.220 the transaction id is
Bil/[protected]/pgmib-/[protected]_.

Kindly credit the amount debited for bil/[protected]/pgmib-/[protected]_ for rs 220.

Thank you.
Dec 8, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2017
ICICI Bank Customer Care's response
Dear P VIJAYA LAXMI,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I have transferred 1200 rupees from my icici account to UCO bank online. After some time ammount deducted from my account but not credited to the UCO Account.
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    Shubhendu Shubham
    from Noida, Uttar Pradesh
    Nov 5, 2017
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    Address: 201304

    I have used ICICI debit card for filling CNG gas of Rs 296 and have debited with 296(on same time) + 11.80(after 6 days). What is this 11.80 charged for? When I use PNB DEBIT CARD their is no surcharges deducted from my account. I think I have to stop using there debit card from now on i will only use PNB, SBI card. ICICI this is a serious concern look into this matter.
    ICICI Bank customer support has been notified about the posted complaint.
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      Narsimha Reddy Vemula
      from Siddipet, Telangana
      Nov 5, 2017
      Resolved
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      Resolved

      Hi; i am srujana b; i used to receive my credit card statement to my old e mail id [protected]@gmail.com.in now, i have changed the same. I reqeust you to send the statement to my new e mail id [protected]@gmail.com my creadit card number [protected]. I request to send to my credit statement new email id

      Pl confirm for having changed the same in your reocrds.
      Dec 7, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Nov 05, 2017
      Updated by Narsimha Reddy Vemula
      Please change earleayaly
      Verified Support
      Nov 06, 2017
      ICICI Bank Customer Care's response
      Dear Srujana B,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Nov 10, 2017
      Updated by Narsimha Reddy Vemula
      i will change mail id complaint given on Nov 05, 2017 but nobody not contacted and not changed the email id
      Nov 19, 2017
      Updated by Narsimha Reddy Vemula
      i will change mail id complaint given on Nov 05, 2017 but nobody not contacted and not changed the email id
      Nov 22, 2017
      Updated by Narsimha Reddy Vemula
      how many days for email change.Please change earleayaly
      I have recharge with 499 rupees through upi. Balance deducted from my account but recharge not done. So pls refund money. TRANSACTION ID[protected] Date-2 November 2017 TIME-20:35:08 [protected]@icici
      ICICI Bank Customer Care's response, Nov 6, 2017
      Verified Support
      Dear Customer(Anand2714),

      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4k5kh_aaaa) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Hello Team,

      I dont have a demat account with ICICI but i see an debit of DMC charges under header DMC/[protected] DP CHGS TILL S
      EP-17 in my account statement . My account is 1196****2947. Request to kindly refund my money. This is unethical on the part of ICICI to debit amount from customer account without any reason.
      ICICI Bank Customer Care's response, Nov 6, 2017
      Verified Support
      Dear Debjyoti Samantray,

      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4k5kh_aaab) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Getting calls from Fraud agents saying as ICICI customer care.
      Below is the number from which received call and asking for card details,
      [protected].

      This has happened to multiple customers. NEED ACTION IMMEDIATELY.

      As they are asking for card details and PIN details its bit insecure as a ICICI customer. Please take action immediately.
      ICICI Bank Customer Care's response, Nov 6, 2017
      Verified Support
      Dear Sir(nivarp2404),

      We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [email protected] with your contact details in case you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

      Regards,
      ICICI Bank Customer Service Team
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        Y
        Yugendar Venkataperumal
        from Chennai, Tamil Nadu
        Nov 5, 2017
        Resolved
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        Resolved

        Address: Chennai, Tamil Nadu

        Hi,
        I purchased tax saving bond-032003-tsb-one which were deemed date of allotment is 30.04.2003 and redemption date is 30.04.2006 @ rs.5000/-. My bondholder no[protected], certificate no:18409, in the name of s. Narasimhan and distinctive no (S).[protected]. I need to know the status of my bond...

        Please do the need full...

        My details,
        S. Narasimhan,
        No:5, madley 1st street,
        B-4 flat,
        T. Nagar,
        Chennai - 600017

        With regards,
        S. Narasimhan
        Dec 6, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 05, 2017
        ICICI Bank Customer Care's response
        Dear S.Narasimhan,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4k4sz) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          N
          Nittan kumar
          from New Delhi, Delhi
          Nov 4, 2017
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          Address: 143001

          Dear Sir/madam,

          I have an account in ICICI bank. I want to update my new mobile number though online but I cannot find the link for update my Mobile number and email id. Please provide a link so that I can update my mobile number online.

          please provide any solution for that issue .

          regards
          Nittan Kumar
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            S
            Subhamoy Halder
            from Kolkata, West Bengal
            Nov 4, 2017
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            Address: Mumbai City, Maharashtra
            Website: www.icicibank.com

            Yesterday, i just opened an a/c with a website named empowr.com where they r scamming people in the name of giving money by liking posts and pics and all #. I had no idea with it. But i saw numerous indians have a/c there, so thought it to be like fb and many mentioned they earned money through this. The website looked absolutely legit and asked for a paypal verification for transferring my earned money. I verified it since my icici bank card is linked with paypal. Just as i clicked on verfication, instantly 30$ + 2045.23 were deducted from my bank a/c instantly 3 times. I immediately contacted paypal and opened dispute against all the 3 illegal transaction happened through the, they say they r the safest and secured. They r cheaters helping gamblers and criminals of other nations cheating innocent people by openeing business a/c with them. They immediately closed the claims mentioning that status details: this case is closed. The payment was never accepted by the seller. Paypal cancelled the payment and returned the funds to your account. Till now i didn't receive a single rupee back to my a/c. I contacted my bank and told them everything and they blocked my a/c temporarily and said they will start investigating all the illegal transactions happened through paypal. I will also lodge an fir against this fraud scam website named - empowr.com and also paypal and will also notify higher authorities regarding the same. I give day and nights to earn this money, not cheat people like paypal is helping in doing it. Beware, don't open any a/c with paypal and link your bank a/c or debit/credit card. Anytime these cheaters can help their business partners earn money by accessing your bank a/c. I want my money back and for that i ll do whatever i possibly can. I have also shared this bad incident happened with me stating both empowr and paypal in fb and whatsapp and it will start spreading like wild fire when put in social networks. I will file the case against paypal since through them how can these bloody cheaters running illegal website have legal a/c with paypal. U can check 1000z of complaints against this empowr.com. Just go and google it and check it yourself.

            Icici bank asked me to provide my details to any branch?? Why should i when i have an a/c with them. I read at many places the same thing happened with many and icici bank is actually helping paypal doing these scams. Now i can understand why paypal only accept icici bank debit cards. Because icici and paypal jointly run this fraud cyber crime business. I m also lodging an fir against icici bank if immediate action is not taken. Is it money or water?? Icici bank may have 1000 crores of cheated money of innocent common people, but for me 90$ is almost my 2 months income. I have to go to hospital after all these happened. I fell sick when i saw 90$ = rs.6129.75 were deducted from my a/c by there back to back transactions without any payment authorization from me. I think india govt. Who r cleaning the country must also look forward how common people for whom these money means a lot r getting cheated with the help of icici bank by paypal india. Beware everyone, dont open a/c with icici. They say they r the no.1 bank of india and yes they r the no.1 cheaters of india helping foreign companies like paypal and many others loot innocent indians and filling up their own a/c.
            ICICI Bank customer support has been notified about the posted complaint.
            Nov 04, 2017
            Updated by Subhamoy Halder
            Still No Reply From ICICI Bank, In That Case I Will Wait For Another 48 Hrs.If They Don't Take Any Action, I will file a cyber crime complaint along with all the proofs and will do everythign possible to sue this bank.i regret even after many asked me to close icici bank a/c, i still had the faith and belief in them and kept my a/c active always although i get much more interest from other bank.shame on ICICI who call them as they r the no.1 bank of India.this is what you r doing with innocent customers like me??
            Nov 07, 2017
            Updated by Subhamoy Halder
            Rs.6135.69/- Is the total amount debited from my ICICI bank a/c.i even contacted icici customer care and they blocked my card and freezed my a/c immediately telling me that they will recover the amount and even connected me to their investigation dept.till now neither i got a single reply here, neither i got a call regarding recovery of the looted money.i even mailed ICICI bank but as xpected, i didn't get a reply by mail as well.keep it up ICICI bank.i appeal the higher authorities to take serious action against paypal the way they have authorized 3 transactions never authorized by me and then when i opened claimed for all the 3, the claims were immediately closed stating that the money has never been taken by the seller and refunded to my bank a/c.i m a middle class person and for me Rs.6135.69 is a big amount almost my earning of a month.i m niether ICICI BANK and not those fraudsters who cheated me with the help of another cheater PAYPAL INDIA.
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              F
              fenilanjali
              from Pune, Maharashtra
              Nov 3, 2017
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              Address: 411003

              Hi, this is fenil shah. I have received an offer in sept 2017 from icici bank for killer jeans time wear. It was just to pay shipping charges 349/- to get a killers watch from this website http://www.killerjeans.com/icicinetbanking/ i debited 349/- amount from same the icici debit card & immediately i received a confirmation email from them with order no. 205615. Item is neither delivered nor any status of dispatch informed. Please i request you to kindly kindly investigate in this matter... Am not worried about 349/- am just angry with this fraudsters who the hell tried & cheated me.. Please do needful
              ICICI Bank customer support has been notified about the posted complaint.
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                R
                rani raju
                from Bengaluru, Karnataka
                Nov 3, 2017
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                Address: Bangalore, Karnataka, 560078

                Dear team,

                My a/c[protected] this my 0 balance account then also smab charges deducted from account in the same month 2 times &gst also deducted, loan is running in this account
                If bank deducted any other amount, i am not able to pay emi also this 4 year old a/c

                Before any dedication this bank have to send warning message,
                But i m not received any message after deduction also

                Please recovery my money
                Thanks
                Rani
                [protected]
                ICICI Bank customer support has been notified about the posted complaint.
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                  P
                  Pandarinathan Santhoshkumar
                  Nov 3, 2017
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                  grid authentication disabled

                  Address: 620020

                  I tried to transfer some money to other bank account through neft and in the end of the procedure it asked me to enter grid values, which i did correctly but for some stupid reason it was showing me this msg "your grid card authentication has been disabled, call our 24 hour customer care centre and ask to enable grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried...
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                  vasant46
                  from Chennai, Tamil Nadu
                  Nov 3, 2017
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                  Address: 600061
                  Website: itunes.com

                  Credit card no4xxx2003 g vasantharajan on 3rd november 2017 vide ur sms to me at 1.54 pm complained to your customer care
                  Sr[protected] spoke to m/s atul and asma disputed
                  Id 916299 i tunes.com rs1200
                  Id740705 i tunes.com rs1600
                  Id442904 i tunes. Comrs2400
                  I did not use my card today and had never logged into itunes. The transactions are not authorised by me and are fraudulent and should be reversed immediately.
                  As far as i know itunes relates to apple phones but i dont have apple phone.
                  My mobile [protected] email [protected]@yahoo.com
                  ICICI Bank customer support has been notified about the posted complaint.
                  Hi Boss, Same amount has been deducted from card too on 6th Nov. The transaction pattern is same. @icici is not providing proper security. I recommend people to stop using ICICI Credit cards
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                    F
                    Francis mindszenty
                    from Chennai, Tamil Nadu
                    Nov 3, 2017
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                    I furnish the following details of tax saving bonds-022000 purchased by me, for which i want to know the current status:

                    Name: g. Francis mindszenty bondholder no:[protected]

                    1. Cert. No 204192 dt 24.03.2000 rs 5000/- dom 24.06.2003
                    2. 204191 24.03.2000 rs 5000/- 24.06.2003

                    Name: g. Francis mindszenty bond holder no:[protected]

                    1. Cert. No 153770 dt 27.03.2002 rs 5000/- dom 27.03.2005

                    Please inform me the current position. If redeemed and paid, pl give details of payment - date of payment, amount, & mode of payment.
                    If not redeemed yet, pl. Advise me the procedure.
                    Details may be sent to my email id: fmindszenty&gmail.com

                    G. Francis mindszenty
                    ICICI Bank customer support has been notified about the posted complaint.
                    Nov 03, 2017
                    Updated by Francis mindszenty
                    Please read the Bonds as under:

                    Name: G.FRANCIS MINDSZENTY Bondholder No:[protected]

                    1. Cert.No 204192 dt 24.03.2000 Rs 5000/- DOM 24.06.2003 No. of bonds-- 1

                    2. 204191 24.03.2000 Rs 5000/- 24.06.2003 No of bonds -- 1

                    Name: G.FRANCIS MINDSZENTY Bond holder No:[protected]

                    1. Cert.No 153770 dt 27.03.2002 Rs 5000/- DOM 27.03.2005 No of bonds --4
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                      nirmal_su
                      from Guwahati, Assam
                      Nov 3, 2017
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                      Address: 781001

                      Dear sir,

                      We have purchased two swipe machine from your company bearing mid [protected] with tid 88086885 and 88086884 on the name of shree udyog. We got this machine been installed in approx november month. And started the use of this machine from[protected].

                      The person incharge i. E. Sales person who came to have a conversation for the machine told us that if we buy more then one machine we will come under the scheme of the co. Running i. E. No mfs/mdr upto transaction of rs. 4, 00, 000.00/=. Therefore we purchased two machines from you.

                      But from the very first transaction we are been charged mfs/mdr. At the time when on the first transaction mfs was charged we had a conversation with the same person (The person who came to sale the machine), we were told that we will get a wave of mfs/mdr all at a time later on. But till today we have not got any reversal of the mfs/mdr

                      We are continously following up regarding this matter from the company but till today we have not got any reply from them our 1st mail was sent to them on 14th august 1st reminder was done on 17th august second reminder on 19th august third reminder on 3rd october and forth reminder on 2nd november all the time we mail we get just one reply it will take time but finally the mail sent on 2nd november we didnt got any reply from them

                      Please look into this matter and inform us regarding the same
                      ICICI Bank customer support has been notified about the posted complaint.
                      Request you to renew My Credit Card as soon as possible.

                      Credit Card No:-[protected]
                      ICICI Bank Customer Care's response, Nov 3, 2017
                      Verified Support
                      Dear Customer(pandey.brijesh),

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        glitt star
                        from Kanpur, Uttar Pradesh
                        Nov 3, 2017
                        Resolved
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                        Resolved

                        Address: Lucknow, Uttar Pradesh, 227105

                        I had purchase icici bank's tax saving bond of amount rs 30000.00 (6*5000) in the year 2005. Bond certificate is not given to me till date.

                        Till date i have not received the redemption amount. Please let me know how i will get my redemption amount.

                        No of bonds - 6

                        Please do the needful.

                        Thanks,
                        Abu bakar
                        Dob 30/05/1971
                        Briker's name: rasik bihari, district basti, up
                        Bank's detail:- a/c no 182 non cbs union bank of india vikas bhawan branch, basti, up (Presently closed)
                        Dec 4, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Oct 29, 2017
                        girish9.kk's response
                        Please credit the same amount to my loan account LASTG[protected] immediately and delete all charges against my loan account as bouncing back charges

                        Verified Support
                        Nov 03, 2017
                        ICICI Bank Customer Care's response
                        Dear Abu Bakar,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jzok) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Verified Support
                        Nov 03, 2017
                        ICICI Bank Customer Care's response
                        Dear Customer (girish9.kk),

                        Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Not credited Rs 7 lac in my loan a/c LASTG[protected] on 8 June 2017 vide UTR NEFT no PUNBH[protected]
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                          H
                          Huzaifa Ahmed
                          Nov 3, 2017
                          Resolved
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                          Resolved

                          Address: Lucknow, Uttar Pradesh

                          I went through a problem on august 28th when i tried to withdraw money in malaysia with my coral debit card and the money did not come out as the funds in the atm were not enough but i was charged for the amount. Just around 18000 rupees and icici bank said that the charge back will take 45 days and it has way more than 45 days and i have not received my money. I called every single day emailed icici but now i do not get any response. Icici bank is not returning my money. It was a huge emergency but they do not understand emergencies
                          Dec 4, 2017
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 03, 2017
                          ICICI Bank Customer Care's response
                          Dear Huzaifa Ahmed,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jzep) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kehar
                            from Delhi, Delhi
                            Nov 3, 2017
                            Resolved
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                            Resolved

                            Address: Dehradun, Uttarakhand, 248001

                            I have a saving account no[protected] in icici bank dehradun 2 branch. My correct name is kehar singh shilpkar however in the bank my name is kehar singh shilpakar. My aadhar card has not been updated due to name on the aadhaar does not match the saving account. I have reported the bank along with original copy of aadhaar card, pan card other documents for rectification minor mistake in the name. The bank denied and ask me to fill the form and submit the same alongwith gazette notification. To obtain the gazette notification is long process. Please let me know my further course of action. I have correctly filled up my name in saving account form at the time opening my saving account during 2013.
                            Dec 4, 2017
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 03, 2017
                            ICICI Bank Customer Care's response
                            Dear Kehar Singh Shilpakar,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              yogesh indoria
                              from Visakhapatnam, Andhra Pradesh
                              Nov 3, 2017
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                              Address: Visakhapatnam, Andhra Pradesh, 530020

                              Sir,

                              I am holding below mentioned three accounts of my wife and kids with icici bank, which were transferred from icici bank danavaipeta branch, rajahmundry to icici bank ramnagar branch, visakhapatnam.

                              Nidhi indoria[protected]
                              Rohan indoria[protected]
                              Rohan indoria[protected]

                              The three accounts were having fds (Rs.5.00 lacs, 1.50 lcs & 1.50 lacs respectively) which were under auto renewal mode. The quarterly interest was not credited to all the three accounts since oct-2016. I have followed up the matter from pillar to post and finally the due interest amounts were credited to the corresponding accounts. I have also asked icici bank to furnish the details of the interest credited but did not get the same.

                              On[protected] & 26/10/17 the below amounts were debited from the above three accounts.

                              A/c no.[protected] of nidhi indoria
                              Amount debited rs.1, 69, 374/- & rs.5, 766/- total = rs, 1, 75, 140/-
                              A/c no.[protected] of rohan indoria
                              Amount debited rs.31, 569/- & rs.4, 647/- total = rs. 32, 216/-
                              A/c no.[protected] of nidhi indoria
                              Amount debited rs.32, 010/- & rs.4, 615/- total = rs.36, 625/-

                              I called up the customer care and also visited the branch in this regard. They told me that the amounts are being held towards tds on the fds. The same was not clear to me and the branch people as well. A total of rs.2, 32, 953/- was debited from the three accounts. I was told by the icici bank, ramnagar, visakhapatnam branch that the tds deducted is towards the fds and the fds were held at rajahmundry branch and are not transferred to visakhapatnam branch till date. The matter is still not fully resolved and the amounts for my kids accounts are reversed but still pending for my wife’s account. I have gone through a mental torture right from august till date and demand interest charges and compensation from icici bank.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                sarthak1111
                                Nov 3, 2017
                                Resolved
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                                Resolved

                                Hi, i am not sure why, when and where did the below transaction happen??
                                Dmc/[protected] dp chgs till s
                                Ep-17.

                                As a result of which i had to pay 137 rs.

                                Could you please clarify the same..

                                Else i have to stop myself being a icici customer as its not advisable to deduct the money without any cause.

                                Hopefully you guys will revert at the earliest
                                Dec 4, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 03, 2017
                                ICICI Bank Customer Care's response
                                Dear Customer(sarthak1111),

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Icici
                                kunchakuri varun kumar
                                Ac/Number :[protected]
                                IFSC Code :- ICIC0003770
                                Hello,
                                i want to upgrade the above account to salary account.
                                can you please convert it to salary account.
                                ICICI Bank Customer Care's response, Nov 3, 2017
                                Verified Support
                                Dear Varun Kunchakuri,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  H
                                  harsha danappanavar
                                  from Gauribidanur, Karnataka
                                  Nov 3, 2017
                                  Resolved
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                                  Resolved

                                  Address: 581115

                                  Sir,
                                  I am a bond holder of tax saving bond 022001-tsb-two done on dated
                                  Allotment date 22.03.2001, the redemption date was 22.07.2004. But till date i have not yet received my matured value or any communication from icici bank. I have contacted icici bank, brach: ranebennur and they were unable to address the issue.
                                  Hence i would request to look into the matter.
                                  Bond holder no[protected]
                                  Certificate no 23451
                                  No of bonds 1
                                  Distinctive nos[protected]
                                  Mo. [protected]

                                  Thanking you
                                  H g danappanavar
                                  Dec 4, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 03, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Harsha danappanavar,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Hello,

                                  I haven't recieved any call regarding the issue.Kindly look at the earliest or let us know on the further steps.

                                  Thanks,
                                  Harsha
                                  ICICI Bank Customer Care's response, Nov 13, 2017
                                  Verified Support
                                  Dear Harsha Danappanavar,

                                  We have informed our teams. We will get in touch with you to assist. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    U
                                    Usha393kumari
                                    from Gurgaon, Haryana
                                    Nov 3, 2017
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi

                                    I am usha kumari. I have a salary account in icici bank, connaught place, new delhi branch my account number[protected]. Yesterday my company deposited rs.1850/- at icici bank, kolkata branch. The bank had deducted rs.150.00 as anw charges + cgst+ugst. I am surprised with this deduction. Why do you deducted this anw charges for a cash deposit and this is not the first time earlier in month of july, 17 they deducted rs. 249.5. Please look into the matter and revert that amount. I would not wish to continue with this bank if you cheat customers without prior intimation. Kindly address the same and revert back the amount at the earliest.

                                    Regards,
                                    Usha kumari
                                    [protected]@gmail.com
                                    Dec 8, 2017
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 03, 2017
                                    ICICI Bank Customer Care's response
                                    Dear Customer (Usha393kumari),

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      maheshsharma-----
                                      from Mohali, Punjab
                                      Nov 3, 2017
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                                      Address: 274401
                                      Website: dled.nios.ac.in

                                      Dear sir
                                      With due respect i want to say that i have made the payment twice for to candidates reference no d[protected] named pinki sharma.
                                      Because first time when i made payment on[protected]Net banking transaction no:-[protected]) my balance was debited but my payment was not completed, after that i wait for 3 days but still then my payment was not made then i made payment again on 03/10/207- 18:18:45 p. M (Net banking transaction no:-[protected]) for this candidate then it was completed.
                                      Therefore i request you to refund the extra balance that was debited first time.
                                      A/c no. [protected] ifcs code – andb0002959
                                      Payment transaction no. [protected]
                                      Account holder name : mahesh sharma
                                      I will be grateful to you for ever.
                                      Thank you.
                                      Pinki sharma
                                      Mob no [protected], [protected]

                                      By eazy pay
                                      ICICI Bank customer support has been notified about the posted complaint.
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