[Resolved] ICICI Bank — Icici bank won't provide amortization schedule for home loan. Why? | |||||
Why has ICICI bank disabled the possibility for customers with home loans to view the amortization schedule online? Why is ICICI bank making it close to impossible for home loan customers to see what the amortization schedule is? Earlier it was easily possible to login via home loan and personal internet banking portal (www.icicibank.com) and view the information. I have tried to obtain the schedule personally on my last trip to India. Please note that I am an NRI and I live and work in Dubai. On my last visit to the Kondhwa Branch (IFSC Code: 0000074) of ICICI Bank on 17th October 2015, I was told by the lady at the Home Loan Counter that it is not possible to view Amortization Schedule due to 'security purposes' even though I am the original loan holder and I was submitting my original passport and Identification to prove myself. Moreover, she gave me false information that if I would activate the iLoans mobile App for Windows Phone that I would be able to see the complete amortization schedule. She also suggested that Phone Banking can also assist me with sending me the schedule. Instead of trying to help me solve the problem and assisting me with the loan repayment information that I need, she started to be pushy and trying to sell me investment funds and other ULIP plans etc. (ULIP - Unit Linked Investment Plans). I was not at all satisfied with her approach to this problem and totally disappointed by her pushy selling tactics. I learnt via phone banking this evening (1st Nov. 2015) 11.10pm (GMT +4) that the information provided to me was false and it is not possible to view amortization schedule neither by the iLoans App for Windows Phone OR via Phone Banking. I have wasted my time to flying over to India to receive this information personally and I am totally frustrated and annoyed by the incompetence of ICICI bank and it's staff members. ICICI Bank, what is your response to this? Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Nov 02, 2015 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2yga1) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||||
 2 Comments | |||||
Comments
ICICI Bank never replied to the core Question as to why they stopped this service via the website in the first place. Why they have made it a paid service?
Reply
ICICI bank never answered the core question in the 1st place.
Why did they stop the services via the WEB - in order to charge for it when the customer visit the branch?
Why did they stop the services via the WEB - in order to charge for it when the customer visit the branch?
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