ICICI Bank — ICICI Credit card bill paid before time but the next month's statement still shows previous month's balance with the late fees.

guptashe

from Coonoor, Tamil Nadu

Jan 20, 2023

Address:

Coonoor

I paid my credit card bill for the month of Dec' 22 amounting to Rs.3222 through my HDFC a/c Via Gpay UPI on 23.12.22 But shockingly ICICI Bank says that the amount is not received and they have added late fees charges along with carrying forward the previous balance amount. Please find attached the Gpay invoice, my HDFC account statement for the period Dec' 22- Jan' 22, ICICI credit card statement for the month of Dec' 22 and Jan' 23.

Additional Information :
Name of the account holder: Sheetal Gupta (myself)
HDFC savings a/c through which the amount got debited: [protected]
Gpay UPI ID: [protected]@gmail.com
ICICI savings a/c linked with my Amazon pay credit card:[protected]
Amazon pay credit card number against which payment was done: xxxx xxxx xxxx 6004

I have raised complaints regarding this matter with HDFC Bank and Google pay. But they are unable to find the traces of this payment and they have urged me to investigate with ICICI bank now. Kindly initiate this matter on a priority level. In any case, I will not pay Dec' 22 bill once again and ICICI bank will have to reverse back the amount of the previous balance plus late fees charges. Looking forward for a prompt solution here.

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ICICI Bank customer support has been notified about the posted complaint.

Jan 21, 2023

Updated by guptashe Please hide my bank details from these images as hackers have already hacked this website and they are trying to steal money. They have tried multiple attempts since yesterday.

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Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 20, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0m2et) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

guptashe's [Complaint's author] reply, Jan 25, 2023

No help so far. Have done everything what you have written. But no resolution.

guptashe

from Coonoor, Tamil Nadu

Jan 20, 2023

And now I get a call from a number [protected] addressing himself as ICICI Consumer complaint officer and said he will give my money back in the form of a voucher. He gives me a voucher code and asks me to open my imobile app and steps to redeem the voucher. He asked me to feed Rs.20000 in the amount section with some pin number. Luckily I didnt have that much cash available in my account so the transaction declined. He asks me to put 20000 Rs. for a short period, I sensed here something fishy. I said here you are sounding like a scam. He gave phone to someone else and that person cut my call. Now this number is switched off. I feel I am saved from a big fraud/ scam now. ICICI people are fraud. I will file a police complaint now.

guptashe

from Coonoor, Tamil Nadu

Jan 20, 2023

I received an email also from an email id which I suspect is wrong. Email id is:

[protected]@gmail.com

Please be aware scammers are all around. ICICI Bank is a big fraud and scam.