ICICI Bank — ICICI Employee Promised Refund, Now Ignoring After Loan Disbursal

I recently took a personal loan from ICICI Bank. During the process, a bank employee (kavya and Vidya) assured me that I would receive a ₹2, 000 refund from the processing fee after disbursal. Based on this assurance, I proceeded.

Now that the loan is credited, the employee has stopped answering my calls and messages. I have proof of this promise in writing (WhatsAppchat logs). This behavior is highly unprofessional and misleading.

I have already emailed ICICI customer care and raised a formal complaint. But there has been no response or action.

I request the concerned team to:

1. Investigate the matter

2. Refund the promised ₹2, 000

3. Take appropriate action against the employee for misguiding customers

This is a serious issue of trust.