[Resolved]  ICICI Bank — ICICI Money2World- India to UK transfer- ICICI wont return my money!

I submitted a request to transfer money from my account in India to my ICICI UK account for personal expenses. After transferring the money to their pooled account I was told that the transaction failed due to incorrect reason submitted.
So what should happen to my money that I transferred to their account? I should get it back. But its been one week and I have not got the money back to my India account. I have followed up with them daily over emails and there is no ETA provided. I didn't expect this from ICICI. I needed the money for my expenses in UK and now its sitting somewhere with ICICI and I am not sure when I will get it back. This is bad customer service, taking customers money and sitting on it without any updates/response.