[Resolved]  ICICI Bank — Late Payment Fee Waiver

Greetings Team,

I am reaching out seeking some help.

I have a Credit Card from ICICI Bank; I am not sure if I forgot to pay the bill or amount payable wasn't visible as I received a credit from a merchant as refund on my card. I missed the payment of approx Rs 1150/- due on 06th Jun'21 unintentionally. I have been using ICICI Bank Account from 2013; apart from this I have been using ICICI Credit card(2 Nos) for a while now. I never made default on my payment as I consider paying all liabilities before due date always. Since Payment of last month was due, ICICI bank applied Late Payment Fee of Rs 500+18%GST(590/- Total) on this bill.

I have tried reaching out to ICICI bank by several means but they seem not to be listening. All I am trying to request is to waive off Late Payment Fee from Credit Card bill as it is only once that this situation happened. I requested a Goodwill/any gesture which helps.

Just to mention, my bill due date was 06th Jul'21 recently which had this late payment fee included. It was for approx 3162/-. I have paid it fully; I am seeking help if the credit Late Payment fee which will settle in next bills. I had been following up with them for several days but came to no conclusion therefore paid full bill.