Icici Bank — money deducted from account but not credited to beneficiary account

 
3 Reviews
Gurgaon, India
 Rahul Dahra on Nov 12, 2019
I made an online transaction for electricity bill payment via amazon on 14th january-2019. Amount was deducted from my account but order wasn't completed. Amount of 3480/- was deducted from my account on 14th january 2019. Upon asking from amazon, they declined to have received any payment from the bank.
Icici bank is just saying the amount is deducted from their end.
I checked multiple times with the amazon, they said they haven't received the money.
Icici bank is just saying that the money is received by amazon.
Where did the money go in that case?
I have emailed several times and raised this issue many times (Issue req no. Sr[protected], sr[protected]. Also filed a grievance with the bank. Still no action was taken in this regard. Icici bank only has 1 line all the times i. E. "we inform you that your query related to transaction of rs. 3, 480.00 on acct xx4610 has been declined by the merchant".
I seek the refund of my payment 3480/- with interest till today. As it has already 10 months for the issue.

money deducted from account but not credited to beneficiary account

Complaint Status


[Nov 12, 2019] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response, Nov 12, 2019
Dear Rahul Dahra,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0050p) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Updated by Rahul Dahra, Nov 13, 2019
Hi, What is this [protected] email id and what is the UID?
Regards
Rahul
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear sir
I have discovered that from my account ICICI Bank deducting ECSRTNCHGs . Please give me the reason for same.
ICICI Bank Customer Care's response, Nov 13, 2019
Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on care@icicibank.com. Please mention the UID (a0050p_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
SR[protected]

SR[protected]

Am being harassed by the RM bandra west waterfield road branch. Only interested in making sales calls despite DND TRAI registration. Above r my complain nos. Bank refuses to apologize n take action against the RM.
ICICI Bank Customer Care's response, Nov 13, 2019
Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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    Customer satisfaction rating
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    Icici Bank - money deducted from account but not credited to beneficiary account