[Resolved]  ICICI Bank — otp never comes in time

Whenever i try to do online transaction using my card icici bank does not send otp unless i click on resend otp. When i click resend both otp are sent together and it's not possible to know which one is the latest and most of the time even if we enter the otp in latest message, card gets blocked because the otp entered is incorrect. Why icici bank cannot send otp on time are they not using reliable technology for this, what action can be taken for the inconvenience caused by them.
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Feb 12, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2020
ICICI Bank Customer Care's response
Dear Siddarth G,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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