ICICI Bank — Paylater Issue

Address:

24-154/2/10 F-502,5TH, FLOOR,SUVARNA HOMES MYTRINAGAR, ROAD OLD GOSALA JUNCTION,SHIP YARD

Dear Sir,

I Bhaskar Dadi, S/o D V Surya Rao, I am an account holder in ICICI Bank for the last 20 years, I have recently installed the imobile app of ICICI Bank. One day when i opened the imobile app, it navigaed automatically to open a paylater account and i followed the same. There is nothing mentioned that it is chargeable. Hence i have activated it and to my surprise there was a charge of 590 for the activation. I call the ICICI customer care immediately after noticing that and informed to cancel the account and also do the needful to reverse the charges as this service was not used by me. The customer care agreed and said that he will take necessary action on this. When i check the account on 7th Dec 2022 i have noticed that the amount of 590 deducted from my savings account and with out any message or update to me.

I very much surprised on this and called the customer care and informed the same. They informed that there is no record of the previous call on 30th Nov 2022 and they can not do anything. if you want you have to cancel this paylater account yourself. I have cancelled the account now.

But i am concerned on the fact that the customer amount is being deducted by the Bank in this manner and they are saying that this is normal.

For me this is not normal and even for any of the customer.

I would like to bring to your kind notice and request you to kindly look into this matter and do the justice.

Thanking you Sir,

Yours Faithfully
Bhaskar Dadi.