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I have ordered a AC from flipkart and than cancelled same .flipkart has refund the amount and on escalating they provided the details and confirmed the refund is done .
But icici bank is not taking seriously they initially raised the charge back than SR is closed stating declained by merchant .and if refund is already done by flipkart end why they would be giving twice .again and again calling the icici bank they raised the chargeback again and closed the same stating duplicate dispute .how ever flipkart has provides all details but icici is unable to credit in my creditcard account below is confirmation mail from flipkart
Please find below confirmation mail from flipkart
Sent from my iPhone
On 06-Jun-2019, at 4:56 PM, Customer Support wrote:
Hi Prayagraj,
We’re writing to you about your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White order OD[protected].
We'd like to let you know that the seller has refunded ₹ 22999 on 03 Apr 19, 12:02 AM to your credit card. As per standard banking procedures, it will be credited by[protected]:00:00.
If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.
You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number: 74766519092913389008740 in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
Have a great day!
Regards,
Saili Maity
Flipkart Customer Support
Your Query[protected]:16:07 )
Hi team
Please repond as its almost 60 days from date
Of cancellation and i havent received the refund
Yet
Your Query[protected]:16:03 )
Hi team
Please repond as its almost 60 days from date
Of cancellation and i havent received the refund
Yet
Your Query[protected]:05:48 )
You can call now
Right now i am busy so you can call now
Thanks
Flipkart Customer Support[protected]:44:17 )
Hi Prayagraj,
We tried to get in touch with you on [protected] to discuss the issue about your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White with order ID OD[protected] but couldn't reach you.
We’ll try calling you again within 24 hours.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
Barkathulla -
Flipkart Customer Support
Your Query[protected]:35:14 )
Hello Sir,
kindly ignore above mail as its only have statement for month of MARCH to
APRIL 19.
In this mail i have attached 3 statement from 19/03/19 to
18/04/2019, 19/04/2019 to 18/05/2019 and 18/05/2019 to till date 29/05/19.
As i have purchased the AC on 24 EMI order the same on 02/04/19 below entry
shows the same .
02/04/2019 74766519092913389008740 FLIPKART PAYMENTS BANGALORE IN 0.00 0.00
0.00 CR
And same is converted in EMI on 04/04/19 as entry showing in statement
19/03/19 to 18/04/2019
04/04/2019 Interest Amount Amortization - FLIPKART PAYMENTS 0.00
0.00 277.85
04/04/2019 Principal Amount Amortization - FLIPKART PAYMENTS 0.00
0.00 836.84
04/04/2019 [protected]@18% 0.00 0.00 50.01
Now i have raised the Dispute on 19/04/2019 with Service request
no-SR[protected]
i have get the charge back credit on 20/04/19 as entry showing in statement
19/04/2019 to 18/05/2019
20/04/2019 [protected] INTERIM CHARGEBACK CREDIT 0 22, 999.00 CR
and same SR is closed on 24/05/19 as below screenshot shows and closure
comments is Dispute of INR 22999 - on your Credit Card XX#[[$]]#CC has been
declined by the merchant.
and on 24/05/19 after closing SR my account charge back is reversed as in 3
rd statement 18/05/2019 to till date 29/05/1
24/05/2019 [protected] INTERIM CHARGEBACK DEBIT 22999 Dr.
so now i have confirm that i have not received any refund and every time i
call your customer care they confirm the same refund details and ask mr to
check with my bank .
its very annoying i am getting disturbed by this from last 50 days .as
still no refund is credited so that i can cancel my EMI and order the new
one
i request you solve my issue and refund to be credited in my credit card
account .
thanks
regards
PRAYAGRAJ SHAH
[protected]
[image: image.png]
Your Query[protected]:38:19 )
Hi sir,
As discussed please find the attached statement
From 19/03/19 to 18/04/2019.
In which no credit is showing .
Regards
Prayagrajshah
Sent from my iPhone
Your Query[protected]:23:30 )
I have not recived any call on my [protected]
You can call now
Flipkart Customer Support[protected]:44:38 )
Hi Prayagraj,
We tried to get in touch with you on [protected], [protected] but couldn't reach you.
We’ll try calling you again within 48hours.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
Saili Maity
Flipkart Customer Support
Your Query[protected]:59:33 )
Hi sir,
Please find attached service request number raised
For dispute and also mentioning that same is declained
By merchant
Flipkart Customer Support[protected]:54:51 )
Hi Prayagraj,
Thank you for your valuable time over call with us.
I am Niranjan, writing from Escalations Team of Flipkart, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.
As discussed, I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.
Regards,
Niranjan Kumar
Flipkart Customer Support
Auto-Response[protected]:39:26 )
Hi,
Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.
[This is an auto-generated response. Please do not reply to this email.]
Thanks,
Team Flipkart
Your Query[protected]:39:14 )
Hello sir,
I have buy one AC from flipkart on 2 april 2019
At 24 emi via icici credit card my credit card limit
Is debited by 22999.than i have cancelled on 3 april 2019my order
And supposed to get credit back .flipkart mailed and
Msg me that i will get refund till 8 april 2019
Than i have waited till 8 april 2019 i have not received any
Credit .i have contacted flipkart they share me the
Tran ref no and auth code .i have contacted my icici
Credit card customer care they confirmed to wait
For 15 days from date of cancellation i have not
Received my refund than i contacted customer they
Says to raised dispute i have raised the dispute and
Share allmy supporting mail to icici team .
Now on 24 may 2019 they confirmed me that mechant
Has declianed the dispute and the charge back i get
From my bank is get reversed .every time i call customer
Care flipkart they only share me the trans ref number
And raised a complaint .but till now i have not get any
Solution.
Now as per my billing cycle i need to pay the outsatnding
I request you to look this issue i am not getting that if mechant
Has refund the amount why i am not getting it
And if i have raised dispute why merchant has declined
It
I am disturb due to this calling flipkart and icici bank again
And again i didn't get any solutions
Please do needful
Regards
Prayagraj shah
Sent from my iPhone
Begin forwarded message:
From: Shah Prayagraj
Date: 19 April 2019 at 6:05:45 PM IST
To: customer.[protected]@icicibank.com, [protected]@icicibank.com
Subject: SR[protected]
Sent from my iPhone
Begin forwarded message:
From: "Customer Support"
Date: 13 April 2019 at 3:30:53 PM IST
To: Customer
Subject: Refund related: OD[protected] [Incident: IN[protected]]
Reply-To: "Customer Support"
Hi,
We're writing to you about your refund of your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White order with order ID OD[protected].
We’d like to confirm that the seller has refunded ₹ 22999/- to your ICICI Bank Credit Card on 03 Apr 2019 with the Bank Transaction Id: [protected] and Authorization Code; 252659. This amount should have been credited by now.
You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
We'll always do our best to make sure that you have a great shopping experience. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Have a nice day!
Regards,
Manisha pandey
Flipkart Customer Support
Your Query[protected]:39:49 )
I have not received any call on my registered number [protected]
Please confirm me status as i am unable to get refund reflected in my account
Flipkart Customer Support[protected]:01:33 )
Message: We tried to get in touch with you on [protected] and [protected] to discuss the issue but couldn't reach you.
We’d like to confirm that the seller has refunded Rs. 22999/- to your ICICI Bank Credit Card(437551******3009) on 03 Apr 19 12:02:36 AM with bank transaction Id: [protected] and auth code: 252659. This amount will be credited within 8 business days., Phone Number: [protected]
Flipkart Customer Support[protected]:01:21 )
Hi,
We're writing to you about your refund of your MarQ by Flipkart 1 Ton 3 Star Split Inverter AC - White order with order ID OD[protected].
We are sorry for the trouble you had to go through.
We tried to get in touch with you on [protected] and [protected] to discuss the issue but couldn't reach you.
We’d like to confirm that the seller has refunded Rs. 22999/- to your ICICI Bank Credit Card(437551******3009) on 03 Apr 19 12:02:36 AM with bank transaction Id: [protected] and auth code: 252659. This amount will be credited within 8 business days.
You may contact your bank’s customer support with these details for further assistance. Please check the previous statement of your card before reaching out to the bank.
If you have any concerns about your refund, you can raise dispute in the bank's grievance cell.
Alternatively, you can also visit your bank to submit the 'Chargeback form' to get an update on your refund.
Note: The bank’s customer support number can be found on the back of your card.
We'll always do our best to make sure that you have a great shopping experience. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Have a nice day!
Regards,
Priyanka Verma
Flipkart Customer Support
Flipkart Customer Support[protected]:49:31 )
Message: We would like to confirm that the seller has refunded Rs; 22999/- to your ICICI Bank Credit Card bank account on[protected] should have been credited by[protected] for your order OD[protected].
Refund Date: 03 Apr 19
Bank transaction ID: [protected]
Auth Code 252659
Payment mode: ICICI Bank Credit Card
, Phone Number: [protected]
Flipkart Customer Support[protected]:49:18 )
Hi,
We would like to confirm that the seller has refunded Rs; 22999/- to your ICICI Bank Credit Card bank account on[protected] should have been credited by[protected] for your order OD[protected].
Refund Date: 03 Apr 19
Bank transaction ID: [protected]
Auth Code 252659
Payment mode: ICICI Bank Credit Card
You may contact your bank's customer support with these details for further assistance.
If you have any concerns about your refund, you can contact the bank's grievance cell. Alternatively, you can also visit your bank to submit the 'Chargeback form' to get an update on your refund.
Note: The bank"s customer support number can be found on the back of your card.
We'll always do our best to make sure that you have a great shopping experience. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Have a nice day!
Regards,
NIJITH PV
Flipkart Customer Support
Auto-Response[protected]:46:22 )
Hi,
Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.
[This is an auto-generated response. Please do not reply to this email.]
Thanks,
Team Flipkart
Your Query[protected]:46:18 )
I have not received my payment yet
Please refund Asap otherwise i have to pay the emi
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]
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