[Resolved] ICICI Bank — surcharge dt:20/10/19 mcc 5541

nagendra suresh

from Mumbai, Maharashtra

Nov 4, 2019

Address: Khammam, Andhra Pradesh, 507101

My icici account is charged with the following surcharges from icici bank for using the debit card at petrol bunks, i am really not sure why icici is charging for the digital transaction?? All charges happened on date 24/10/2019
Surcharge dt:20/10/19 mcc 5541 — rs 118
Surcharge dt:17/10/19 mcc 5541 — — rs 118
Surcharge dt:22/10/19 mcc 5541 — rs 94
Government is encouraging the digital payments, where as icici bank is charging for digital payments, i can not understand and i feel cheated by icici.

I request the refund of the amount debited from my account

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Dec 18, 2019

Complaint marked as Resolved

" NOT RESOLVED " The complaint is never resolved and I am not notified at all . however it says the complaint is resolved ??

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2019

ICICI Bank Customer Care's response Dear nagendra suresh,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (982837) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 18, 2019

Updated by nagendra suresh I have called the customer care of ICICI multiple times and the response is not proper at all, and none of the executives knows the answers and they wont connect to their supervisors ... always the answer is same " we regret the inconvenience and we look in to it " but when will i get the resolution ??? its been 3 months now . and ICICI is literally cheating the people . and before even i got resolution in this case, i got charged one more time, for which i raised one more complaint .

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Comments

palla veerandra

from Hyderabad, Telangana

Nov 5, 2019

Dear Team,

Pls find the attachment and registered my disputes and get back to my amount .

Regards,
Veerendra Palla
[protected]

surcharge dt:20/10/19 mcc 5541 - Comment #3577703 - Image #0

ICICI Bank Customer Care's response, Nov 5, 2019

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team