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[Resolved]  ICICI Bank — unclaimed credit card, generated statement without customer approval... for undelivered credit card

Address: Rangareddy, Andhra Pradesh, 500072

Hi team,

I saw that my credit score got impacted on dec 2019. And i saw that account summary (#xx4003) due to one missed payment.
Let me explain me the current issue: i have not received icici credit card from the bank (Since sep 2019 to till date). With out dispatching/delivering credit card to the customer, how bill got generated?

Who did this transaction?

Unable to reach out customer care for the reported card?

When i personally visited icici bank (Pragathi nagar branch, hyderbad) they said for credit card we don't have help desk in bank, we have only option to get mobile/online support... I am unable reach-out the icici bank customer care... Over the phone.

I have all sms evidences with statement details.
Please look on this issue and help me from this cheating... Please help please help... Try to understand my issue help me on this and take necessary action on icici bank for reporting fraud statements or transactions...
With activating credit card by the customer how statement got generated with rs:5209.41?

Please resolved my issues.."unclaimed credit card, generated statement without customer approval... For undelivered credit card"... Actually my credit card ends with xx4003 but why you guys referred wrong card number in cibil report (Screenshot attached).

Why you guys misguide cibil dept as well... And why icici bank customer care gave wrong mail id ("[protected]@icicibank.com") how can we reply on this... Please help us to resolve the issue.

In cibil report icici bank showing wrong card details (Do we have 8 digit cc?). Don't know why icici bank cheating customers?

Thanks,
Ramesh
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Mar 16, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2020
ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
 
5 Comments

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Comments

Why my 10000 rupees Lian ..no customer care support and no branch support

unclaimed credit card, generated statement without customer approval... for undelivered credit card - Comment #3646814 - Image #0
Reply
ICICI Bank Customer Care's response, Feb 14, 2020
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a08j54_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Txn of INR 500.65 done on Acct XX449 on 07-Feb-20.Info: IIN*I-Debit*P.Avbl Bal:INR **********.Call 18002662 for dispute or SMS BLOCK 449 to [protected]

This is the message I received. Kindly let me know why was I charged ? Never made this transaction.
Reply
ICICI Bank Customer Care's response, Feb 14, 2020
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a08j54_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
As i have salary account and the bank and rs 29.50 has been dectucted frm my account salary account twice 1/02/202 posdec chg-2020/2738 29.50
2/02/2020 03/02/2020 posdec chg 29.50
i dnot understand what is it been dectucted so i need a refund
Reply
ICICI Bank Customer Care's response, Feb 14, 2020
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a08j54_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
On behalf of those who have account with ICICI bank.
Why we are not having an ATM of ICICI IN SULUR. The one which is in AIRFORCE STATION is in prohibited zone for the public. That means nearly 100000 people in this surrounding locality have to go to Coimbatore Ramanathapuram branch to find an ICICI ATM.
My phone number [protected]
Reply
ICICI Bank Customer Care's response, Feb 15, 2020
Verified Support
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dear Sir,

Please explain the subject above. I did not do any transaction but some amount has been deducted from my account.
Kindly look into this matter and resolve it urgently.

Thank you
Reply
ICICI Bank Customer Care's response, Feb 15, 2020
Verified Support
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a08j54_0001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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