[Resolved]  ICICI Bank — wrong fund transfer through phonepe

Address:

dhanbad, Dhanbad, Jharkhand, 826004

Hello,
Please be patient as my issue is a little complicated but definitely true.
I have an ICICI bank account registered in hyderabad but currrently residing in dhanbad as a student.
I had transferred 3000 Rs on the date of 02/01/2020 through phonepay to the phone number [protected] but the problem arises here wherein i was supposed to send the money through googlepay and not phonepay as the same phone number had two different persons registered, one on phonepay(wrong person with same phone number registered in phonepay) and the other on google pay(right person with the same phone number registered in google pay).
The phonepay account shows the above phone number with person's name as ravi bore (to which i was not attentive enough) while google pay shows the same phone number with the person's name as gopika binny.
I was supposed to transfer the money to gopika binny who has the phone number in her possession and an account in google pay with the above phone number but not a phone pay account.
i had contacted my bank (ICICI) on the same day through the customer care toll free number and was told that the wrong person to whom i had transfereed the money to, has an ICICI account but the account was lying dormant since 2 years and it would not be possible to take a customer complaint and was directed to go give a written complaint to the nearest ICICI bank (located in city center), which i did but was told that the complaint would not go anywhere as the person to whom the wrong fund transfer was made, would not be available since the ICICI account of that person had remained dormant since 2 years and since the account was with same bank account as mine, i should not hope for a resolution.
I had given the written complaint on the same day as the incident and was not even given contacted once since that day till now even though it has been well past a month.

The transaction number for the wrong phone pay transaction is[protected]mentioned in ICICI net banking) and P2001022332467729962766 (mentioned in phonepay)

hope you would understand my issue and resolve it.