ICICI Bonds — Ashirwaad deep discount bond redemption amount not received

My name is Suryalatha. When I was a child of four years old on 27may 1996, my grandfather purchased ICICI Bond (Ashirwaad deep discount bond) in my name. Later, he secured as investment for my future. During my childhood he used to say about that bond. Later on, i have not asked about that.

After my grandfather passed away, we were sorting through his belongings at his house. During that process, I found the ICICI Bond certificate in my name. I took the bond and carefully read it, but I could not clearly understand what it was. I noticed that it mentioned ICICI Bonds and my name, and at the bottom it also mentioned SBI Bank.

Initially, I visited the SBI branch at Seethanagaram with the bond certificate and asked them about it. The bank staff informed me that it was an ICICI Bond that had been purchased through SBI, but SBI had no further role in it. They advised me to contact an ICICI Bank branch.

Presently, iam staying in kovvur(west godavari district), so I visited the nearest ICICI Bank branch in Kovvur and showed them the bond. They informed me that it was an "Ashirwad Deep Discount Bond" and that I would receive the maturity amount after the bond matured. They also said they don't know the exact process of redemption.

Later, i searched in online, and sent an email to ICICI, explaining the entire situation.
They asked me to send a scanned copy of the bond certificate, which I did. After verifying the documents, they confirmed that the bond was indeed in my name and that all the details matched their records.
Bond Holder Number: 1282125
Bond Holder Name: Chonga Suryalatha U/G Chonga Nageswara Rao
Bond holder name and number was given by them as per their records
ICICI then instructed me to contact 3i Infotech, stating that they had transferred the ICICI Ashirwad Deep Discount Bonds to them and that all further processing would be handled by 3i Infotech.

Accordingly, I contacted 3 i Infotech by email. Initially, they confirmed that my bond details were available in their records. I sent all the documents through post to address3i Infotech Limited, International Infotech Park, Tower no 5, 3rd Floor, Vashi Railway Station Complex, Vashi, Navi Mumbai 400 703 as per their guidelines, providing tracking id(EN[protected]IN).. FYR which was posted through India post.
However, despite my repeated follow-up emails, I did not receive any proper response. They later confirmed that documents had received by them, assuring me that they would process my request. I promptly provided everything they requested.
I do regular follow up with them.

After some time, I received an email stating that my bond had already been redeemed. I was confused neither I nor any member of my family had ever redeemed the bond. When I pointed out that the name mentioned in their email was not mine, they replied the next day saying it was a mistake and sent another email. However, this time they again claimed that my bond had already been redeemed.

I immediately informed them that neither I, nor my parents, nor my grandfather had ever redeemed the bond. I requested them to provide details of the person who had redeemed it, including the supporting documents and the basis on which the payment was made. Unfortunately, they never provided any such information or satisfactory explanation. It has been a year, i didn't get proper reply from them.

My parents stated that my grandfather had indeed invested in this bond specifically for my future.Likewise, my father also invested in Cooperative bank on my name and on attaining majority i had opened a bank account in district cooperative bank and redeemed. I belong to middle class family and we do small investments for future. They also confirmed that everyone in the family had forgotten about the investment over the years, but no one had ever redeemed it. They further confirmed that neither my grandfather nor any family member had ever visited ICICI Bank to redeem the bond, and we never received any communication or notice from ICICI regarding its redemption.

Therefore, I strongly believe that the bond was never redeemed by me or any authorized member of my family.

I request that appropriate corrective action be taken.

Since my grandfather made this investment for my future with his hardened money, as he was a small farmer at that time. It was very good step taken by him for his granddaughter with so much love and affection.
I hope my grandfather purpose to be fulfilled for making the investment. I request that I be paid the full amount legally due to me, along with all applicable interest and any other benefits accrued from the date of investment.
Iam attaching bond copy, mail conversations with icici for the reference.
Thank you so much for giving a chance to fight for the rights, appreciating your efforts by supporting all the consumers.