[Resolved]  ICICI Fastag — wrong deduction of amount from my fastag account

Address:

Hyderabad, Telangana, 502032

On 21/01/2020, i received message from icici bank that my fastag account # 11978863 has been debited with rs 255 for dispute on trip number[protected] on 19/01/2020 10:52:23. For this trip, my account has got debited with rs 105 on 19/01/2020.

I contacted icici bank fastag customer care and lodged a complaint in the portal on 27/01/2020. I was told to wait 15 working dates from the date of complaint. I have been contacting the customer care of icici fastag since 20/02/2020 and it is pathetic with their response. They are not able to help me to resolve the issue. Either call gets disconnected when asked for resolution or advice me to contact after some time. It has been more than 30 working days since i raised a complaint. No resolution, no update and no response. The icici service is pathetic

I am facing hard time to get my money back. When icici bank is not able to resolve disputes, why they are opening a service for icici fastag?. They are making customer suffer with their poor service.

Please kindly help.