[Resolved]  Icici Lombard — Claim service complaint

Address:	Faridabad, Haryana, 121005
Website:	www.icicilombard.com

Hi sir/mam, my Renault Kwid RXL white car, registration HR 29 AM 2346 is covered under 0 dep. Claim insurance from your company & unfortunately earlier last Monday it got accidented & your executive Gaurav Chandok visited in the Faridabad Sunrise showroom to identify the damage of the car but he was directed & imagining the accident film in his as he wished but neither he trusted on witness & neither he had faith on me & uncovered many of the parts like broken mud flaps, rear right side Light.. under 0 dep. policy whereas I told him that a silver colour fortuner had stuck from behind on left bottom corner of my car & as soon it was stuck my car slipped around 2 feet on right side on the road & a Enfield bike rider was passing to my car but unfortunately his bike's left side handle stuck to the right side rear OR back light of my car & it had a sound to break the right side back light of my car & the bike rider miss balanced with his bike but even after your executive did't entertained none o[censored]s two statements whereas I already discussed every thing with him on call. Not only I but one of my friend who was present along with me in the car that moment also discussed our statement in the showroom & executive also discussed the accident & damage situation with your executive but he completely denied to pass that claim in favour of me & challenged me to complain OR take whatever the action I can & tried to prove me a liar, he also challenged me that once if I'll provide him a copy of FIR only after that I'll be eligible for claim & according to his company policy only one side of the accidented car will coveunder the claim policy & instructed me to claim right side back broken light on next 0 dep. insurance claim. it simply indicates that either he OR the company policy is trying to make the customer fool & therefore obligated I am forced to pay cash from my pocket to replace my car's right side back light which pinched my lot & why do I pay from my pocket whereas once the car is already covered under 0 dep. Insurance Policy? I am hurt & unsatisfied with the after sale service of the insurance policy ICICI Lombard company therefore finally I decided to mark complain against you executive Gaurav Chandok & return my money back to me as soon possible. Please do the needful & take the justify action.

Thanks & regards
Santoshanand Gupta
Contact No. [protected]
Address - 1249/8 Parvatiya Colony, NIT Faridabad