[Resolved]  Icici Lombard — illegal transaction on my credit card

Address:

Mumbai City, Maharashtra, 400092

Icicilombard.com

Dear customer,

Greetings of the day!

Thank you for writing to icici lombard general insurance company ltd. This auto-acknowledgement confirms the receipt of your query.

Our customer service desk has already tagged your request for follow-up and will reach-out to you within the next 24 to 36 hours.

To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

In case you have contacted us earlier regarding the same query, kindly provide us the interaction-id of the communication. This will enable us to process your request faster. Also if in your previous communication to us you have missed stating any of the following details, please do share the same.

Policy / cover-note number
Payment details
Claim no.

Kindly reiterate your contact number and communication address to facilitate our future correspondence with you.
Contact number
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If you need immediate assistance then please call 18002666

Look forward to addressing your query at the earliest.

Warm regards

Customer service desk

Icici lombard gic ltd.
Nibhayevade. Jpg
Registered office: icici lombard house, 414, veer savarkar marg, near siddivinayak temple, prabhadevi, mumbai - 400 025
Mailing address: icici lombard general insurance company ltd.402/b, interface bldg. No.11, link rd. Malad (W), mumbai-400064.

Icici lombard general insurance company limited. Trade logo displayed above belongs to icici bank ltd. And northbridge
Financial corporationand is used by icic lombard gic ltd. Under license. Irda reg no. 115. Toll free no. 1800 2666.
Fax no. [protected]. Cin. U67200mh2000plc129408. Website : www.icicilombard.com.
Email : [protected]@icicilombard.com

From: kalpesh. [protected]@gmail.com
Sent: jan 24 2018 6:46pm
To : [protected]@icicibank.com
Cc :
Subject :re: this is fraud transaction

Sir/madam,
I have not purchased any policy from icici lombard. This is a fraud transaction on my card.
This transaction is invalid. This is fraud. I don't think that icici lombard is multinational. It's just trying to pitch me policy forcibly esp when i have not done any purchase. This is the second time lombard has done debit for purchase of a product which i haven't ordered @ all. Lombard is not supposed to hack my card. I have not done any purchase, how can you deduct the amount from my credit card without intimating me.
I can definitely approach the consumer court for this fraud n will definitely do it now..

On jan 24, 2018 6:07 pm, wrote:


Dear customer,

Thank you for using icici bank credit card.

Your icici bank credit card xxxx1008 has been used for a transaction of inr 16, 883.00 at icici lombard health -\ (January 24, 2018; 18:06:10 hrs.). Available credit balance on your card is rs. 24, 450.69 and total credit limit is rs. 51, 000.00.

If you have not authorised this transaction, please call our 24 hour customer care at 33667777 for the below mentioned cities, for other cities please click here www.icicibank.com.