Icici Lombard — less refund against car insurance claim

Address:

Thane, Maharashtra, 400604

Insurance claim no. Mot07458773 has been raised for my honda city mh03-be-7026.
I had done the repair activity at garage – top speed automobiles, thane.

Icici surveyor had verified the car before giving clearance to procced with repair activity.
The garage owner was in touch with icici surveyor and conveyed to me that i will get 100% refund on metallic parts + labour activity and 50% refund on fibre parts (Bumper+tail light).

Accordingly, i had paid rs. 40, 000 /- to garage after repair and picked the car.

Now, icici lombard informed me that i will get only rs. 17, 000 /- as insurance claim refund against rs. 40, 000 /- claimed. As per icici lombard rep. Mr asif hussain (Mo. [protected]), garage owner gave me incorrect information about part prices & refund amount. Also garage had put inflated prices for parts.

I am totally surprised that no-body from icici lombard inform me about the refund i going to get when the garage had approached for claim. Also, no-body informed that there is some issue in the prices.
Garage had clearly informed the icici surveyor about the part prices & labour cost. The same was approved by icici. Why didn’t you raised alarm that time & informed me that this is not acceptable.

What parts are going to get changed, what labour was going to put and cost of all was well known to icici. When i called for understand the claim status, i was informed about this.

This is totally irresponsible approach by icici. Refund of rs. 17, 000 /- is not acceptable to me.

I have paid rs. 40, 000 /- to garage based on the clearance given by icici to garage.

I feel some fishy thing between the total process and it is done with well knowledge.

I need correct refund for my claim.
Request you to re-look in the claim seriously once again.

Strict action needs to be taken whoever involved and not followed the right process.
I want details of claim…like part wise price claimed by garage and actual market price against it. If required, will take legal actions against the fraud.