[Resolved] Icici Lombard — Non delivery of Car Insurance Policy Kit

rajraniaggarwal62

from New Delhi, Delhi

Website:

www.icicilombard.com

With Reference to my Car Insurance Renewal (3001/[protected]/01/000), my Car No HR51AV4612...when I asked for Policy kit I was informed that the kit was dispatched on 31 Mar 2017 through FIRST FLIGHT courier, AWB No.B903Q2471586 and stated to be returned due to Refused to Accept.

It is totally untrue that any such courier was presented to our address as I alongwith my retired husband are always at home and there is no question to refuse to accept. Appears it was presented to some other similar address...

When customersupport of ICICI Lombard was informed about the above position online, they just repeated their stand that courier was sent and not accepted.

It is strange to note that how insensitive to customer concern ICICI Lombard is.

Instead to taking remedial action by inquiring about what exactly happened to the kit courier, they are repeatedly replying with the same lame excuse.

ICICI Lombard is short in providing service to me the customer, hence a report in public complaint forum.

Company appears to be very irresponsible in handling genuine requests as such so I am going to discontinue my all Vehicle insurances as also of my relatives and friends.

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May 27, 2017

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

ICICI Lombard Customer Care's response Dear sir,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Apr 24, 2017

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your below concern,

We regret the inconvenience caused to you.

Further we would like to inform you that we will re-dispatch the hard copy of the policy copy and share the POD details by today.

We look forward to serve you.

Verified Support

Apr 26, 2017

ICICI Lombard Customer Care's response Dear Madam,

We write this with reference to your below concern,

We would like to inform you that policy hard copy has been dispatched from our end on 25th Apr 2017 through Blue Dart courier services which would be received by you within maximum 2-4 working days.

Please feel free to write back to us for more details.

We look forward to serve you.