[Resolved]  Icici Lombard — Regarding denying to cover damage of Bumper of my car Honda City

Address:

Nagpur, Maharashtra

Dear Sir,
My Honda City car got small accident by hitting to divider to save the running dog suddenly comes in front of my car on 17.02.2021
My car got damage and the bumper totally in crack condition along with some dislocation of one side wheel and breaking alongside accessories.

Your representative only inform to Honda showroom and claim accepted for only some part, while the deny to cover the Bumper in the claim stating that it is plastic part and we are not accepted it.
And this news was inform me by Honda showroom representative on approx 8.00 pm on Saturday 20.02.2021 but not single word from ICICI inspector (surveyor).
I tried a call several time on Saturday and Sunday too to ICICI representative but even not shown curtsy to pick up call and inform anything to customer.
Today 22.02.2021, after complaining to Honda showroom again, they inform him and at last he contacted as his convenient around 12.00am and simply denying.
I asked his Manager number and trying to call from last 1 Hrs but not picking phone.
How can this behavior will be tolerate.
Can anybody at ICICI is serious to listen their customer and help them out?
awaiting for your early response please.

But during the payment of policy the representative told us that since your policy is Zero Dept comprehensive, you will liable to get insurance from Dumper to dumper.