Icici Lombard — Still waiting for a payout, for car accident nearly 3 years later

mrjoe

from Bengaluru, Karnataka

Address:	Mysore, Karnataka, 570020
Website:	ICICILombard

My new cook had an accident in my Bolero Camper 3 years ago, I took it to India Garages, the Garage that sold it to me New. Attached is the cost of the repair, Mr Manish from ICICILombard, the most obnoxious man I have ever met, said bluntly, that I am only going to pay you 30 % of the cost, when I am entitled to 40% and that he was only going to pay me 30, 000 Rs..
I think that is why India Garages Now Have a sign recommending NOT to use ICICILombard Car Insurance. I never used this Insurance Company again, and as I pay for all the vehicle insurance for all my staff, as their Insurance expired, they were not renewed, but moved to Insurance Companies that pay out, with Cashless Repair.. what I found amazing was the amount of calls I received from ICICILOMBARD, to renew my car insurance, when the vehicle was in India Garages being repaired for nearly 6 months. I have still Not been Paid One Rupee towards the cost of repair. I am now going to the Insurance Ombudsman in Bangalore.

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ICICI Lombard customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by mrjoe The total charge I paid to India Garages was 1, 27, 549.27 lac, plus I had to pay for the M3 for windscreen and new stereo. So I would recommend that you use an insurance company that pays the garage direct the full amount, what would the interest alone be on this for 3 years.

Jul 08, 2017

Updated by mrjoe It's been so long that I moved 2 years ago, but have called at my old address many times, to see if there was any cheque, but nothing.

Jul 12, 2017

Updated by mrjoe Still waiting to hear from ICICILOMBARD, if they want to contact me, my email is [protected]@gmail.com. I live at D2 Pramur Tulips, 2nd Main Road, Yadavagiri, Devaraja Mohalla, Mysore 570020 Karnataka

Jul 14, 2017

Updated by mrjoe Take a look it even has Manish on it on photo

Jul 18, 2017

Updated by mrjoe Still waiting for ICICILombard to contact me, a week after, their customer support was notified, time to go to the Insurance Onbudsman

Aug 08, 2017

Updated by mrjoe One month after customer support was notified, I am still waiting to hear from ICICILOMBARD regarding my claim, don't Insurance your Vehicles with them, you may as well throw your money down the toilet.

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Comments

Psbswain

from Tumkur, Karnataka

Last 10 days happened I am trying to call customer care .there is no response .Cover Note No : W44720195.i just wanted to renew my bike policy its showing call to customer care while calling customer care nobody responding .

kindly hepl me out to renew my policy

Regards
Prasant swain
mob-[protected]

mrjoe's [Complaint's author] reply, Aug 8, 2017

If you are having this much trouble trying to renew your insurance policy, think ahead, they will never pay you after a theft or accident. Go to a reputable Company, I've been waiting 3 years for them to pay out.