Icici Lombard — Unethical and Fraudulent Act By the Company

Address:

B3/95, Third Floor, Paschim Vihar

Hi Team,

I hold a car insurance policy of my car number - DL4CAY7842, CIN No. - U50300M1997PLCI49349 intimated on 17/07/2020. (Find the enclosed policy document and claim intimation form)

I'm writing this to raise a concern regarding the problems faced while getting the claim of the car from the ICIC Lombard against the above policy.

1. As a person normally does, I contact my nearest service station intimated them about the accident of my car, and hand over the car to them to process the claim and fix my damaged car.
2. However, after the survey the things go south as the person who surveyed my car is a mannerless, unethical person who has no sense to talk to the customers. As per his comments he can't provide the full damage claim as my story is not justified but it is crystal clear that my car stuck in the colony gate while saving a person on the motor hence the damage anyway after getting the response, I called this unethical person of ICICI Lombard survey team - Mukesh Jain (mukesh.[protected]@icicilombard.com, [protected]) to talk about the approved damaged part.
i. First, he suggested I take the second the claim to get the full car repaired but I disagreed as the damage on the car is from one accident not then your excellent said me this is the only option.
ii. Then I contacted the service station and asked for help and they mentioned it is the normal attitude of this survivor to ask the customers to take the second which is good for the insurance company and negative for the customers.
iii. Again, I called Mr. Mukesh and requested to do the survey again and give the reason how the story is not justified but he said "Do Whatever You Want To Do You Will Get Nothing" (Jo Krna hai kr la kuch nhi millega) in addition he said "second claim bhi pass nhi karunga krwa la krwa sakke toh" and then he used some abusive language.
iv. After that, I talked to his manager and nothing is done by anyone to help me in this regard.

My policy is the most expensive policy covers all type of damages also I never expected such service from the ICICI Lombard after hearing by the reputation of the company but it happened and not I like to seek help and get the full claim first and action against your unethical, mannerless executive MR. Mukesh Kumar

I opened the complaint against it directly in the company but nothing is done due to which my insurance record looks bad on the top of that my car is not repaired.

They are actually looting the customers you can confirm the same from the TATA Service Station, Perragarhi as I'm not the only one who faced the problem while getting the claim from ICICI Lombard.

This forum is my last hope to get the things fixed and done in the right way as currently, I paid for the policy to get my car insured and harassed by the company for paying the money.

If you want any other details then please contact me directly.

I really appreciate any help that will be done in this case.

Thanks,
Sanchit Bansal
Ph: [protected]
[protected]@aon.com