ICICI Prudential Life Insurance — Cheating / Fraudulent and fake promises

I'm inclined to write this complaint to vent out all the pain after investing in this ICICI wealth builder plan which started in the year 2014. Myself and my mother was basically cheated by this person named Purushottaman in ICICI bank Srirangam Branch who said this is a traditional policy and the amount invested is guaranteed and 100% safe. At that time, we believed him and bought this policy. Only after two years, we came to know that this is market oriented policy. Immediately, me and my mother went to ICICI prudential Trichy cantonment branch to close with whatever loss was there at that time. But, the representative didn't let us close it and said minimum 5 years to close it and brushed us aside. After that ICICI assigned me a mentor named Prabha and that person visited me at my office and he said you were not getting returns because you haven't switched your funds from time to time. I asked him, isn't that the job of fund managers.? He said, I'll have to switch and take care as well. I was a poor judger of the Market and tried to switch funds and everytime I switched the market turns the opposite and resulted in bigger losses. Then the mentor tried to sell me another policy by getting this amount from Maximiser V and he showed some screenshots of some other customer policy and said I will get best returns. I had enough of it and neglected that. On this market fall which happened on March 23, I was so scared and swapped my funds to income fund and from there on started lots of depression, pain of loosing my hard earned money. Till now my family is facing lots of pain and pressure. Some people in ICICI try to fake things to innocent people just to achieve their target. I request you to please help me out in this regard.
Please note I have tried to communicate with ICICI prudential and have raised multiple grievances but all in vain. Even now Guruprit Marhawa says even couldn't help in anyway and I feel totally cheated and all my family members are so depressed. Requesting you to help in any possibile way.
The second grievance redressal officer named Nilam Mohkar. Because of the targets set to sales employees, customer gets cheated and he regrets for the rest of his life. Just think if you had fallen prey to what me and family had fallen in!
Please help the cheated customers who are in distress.
Please!