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ICICI Prudential Life Insurance Complaints & Reviews

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Updated: Nov 11, 2025
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ICICI Prudential Life Insurance reviews & complaints page 13

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H
Hvim
from Chennai, Tamil Nadu
May 8, 2020
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Sir
We took a policy and now i have paid 2 premiums yearly. The premium amount is very high and since now we are in need of huge amount for medical expenses, we at least need the amount invested and we can not continue to pay premium too.

Kindly help me on this regard

Please let me know how to send confidential policy details and my mobile number
What are the documents or information do i need to submit. We don’t have any other source except this investment at present.
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
May 12, 2020
Updated by Hvim
Please help us as we need money for
Medical issues urgently . I updated to branch manager, investment manager . No reply till no
May 12, 2020
Updated by Hvim
When we visited nearest icici branch to create an FD. While processing this request, bank employee made us to meet with a Marketing agent of ICICI Pru Life insurance for an alternative investment scheme.

The Marketing agent explained most of the benefits to us but did not communicate any of the yearly fixed expense we would be incurring if we were asked to invest in The policy. That time we were not known under which fund/scheme And we were not explained
In Detail about The Same .

Since we need huge amount for our
Medical expenses Now and we have no other option except this investment apart from our small other savings.

When we saw the statement Today we were really shocked
For two years premium Paid is 20l
Charges for insurance cover Rs. 107970

Premium invested. 1886710
It’s really cheating and already we are in deep trouble .
Since we need amount immediately for our medical expenses, we have no other option to deal our issues.

I have sent mail to the nearest branch manager and sales person Nawas and his investment manager.
But now not getting proper response .

Kindly look into and return the account amount immediately for our medical expenses.

In spite of our health issues, we are in contact with prudential people but simply wasting our time and our health also due to the stress caused by this

Please help us to refund the amount which we need at present urgently.

Expecting your reply at the earliest .
I have mailed my concern to [protected]@iciciprulife.com, the mail I’d given
By prudential guys in that branch.

they called us
Many times and insisted to take the policy and But now they are not even bothered about our concerns and neglecting our priorities and avoiding us after we are investing huge amount .

Help us in this regard and refund my amount as We totally now depending on that only

Since it’s very urgent, I have updated my complaint again and again as till now no response

Also my dad was being told that the free look up period will be 1 year where as in reality it is 15 days from the date of receipt of policy.

The whole fraud is on account of false representation by the marketing agent who did not disclose the expense. Had that expense been disclosed to us at that point of time, we would have definitely not taken the policy.
Also my dad was being told that the free look up period will be 1 year where as in reality it is 15 days from the date of receipt of policy.

The whole fraud is on account of false representation by the marketing agent who did not disclose the expense. Had that expense been disclosed to us at that point of time, we would have definitely not taken the policy.
May 12, 2020
Updated by Hvim
When we visited nearest icici branch to create an FD. While processing this request, bank employee made us to meet with a Marketing agent of ICICI Pru Life insurance for an alternative investment scheme.

The Marketing agent explained most of the benefits to us but did not communicate any of the yearly fixed expense we would be incurring if we were asked to invest in The policy. That time we were not known under which fund/scheme And we were not explained
In Detail about The Same .

Since we need huge amount for our
Medical expenses Now and we have no other option except this investment apart from our small other savings.

When we saw the statement Today we were really shocked
For two years premium Paid is 20l
Charges for insurance cover Rs. 107970

Premium invested. 1886710
It’s really cheating and already we are in deep trouble .
Since we need amount immediately for our medical expenses, we have no other option to deal our issues.

I have sent mail to the nearest branch manager and sales person Nawas and his investment manager.
But now not getting proper response .

Kindly look into and return the account amount immediately for our medical expenses.

In spite of our health issues, we are in contact with prudential people but simply wasting our time and our health also due to the stress caused by this

Please help us to refund the amount which we need at present urgently.

Expecting your reply at the earliest .
I have mailed my concern to [protected]@iciciprulife.com, the mail I’d given
By prudential guys in that branch.

they called us
Many times and insisted to take the policy and But now they are not even bothered about our concerns and neglecting our priorities and avoiding us after we are investing huge amount .

Help us in this regard and refund my amount as We totally now depending on that only

Since it’s very urgent, I have updated my complaint again and again as we are depending
On this
Amount only

The whole fraud is on account of false representation by the marketing agent who did not disclose the expense. Had that expense been disclosed to us at that point of time, we would have definitely not taken the policy.

They promised that we can take our our amount any time if there is some emergency.
Pls help to get my amount for my immediate medical expenses
May 12, 2020
Updated by Hvim
We are in need of our money for medical expenses urgently ... please respond as we are restless of sending so many mails and follow up. Don’t know why are they giving false comitments and making is in trouble.
We are losing our patience and hope
May 16, 2020
Updated by Hvim
Sir so far haven’t received any calls on this . Seeking your help at the earliest
May 18, 2020
Updated by Hvim
Sir, I have sent many mails to nearest Icici branch manAgee . So further updates . Seeking your help at the earliest
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    A
    Amardip Singh
    May 7, 2020
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    Address: HOUSE NO 23298 ST HO 18

    Please send receipt of my policy No 00753783. premium is deposited before 25 Feb 2020. my mail ID is [protected]@gmail.com and my date of birth is 20/03/1967. please send receipt
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      G
      gurjitsvaid
      May 7, 2020
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      Inspite of several mails/phone calls till now have not received my survival benefit payout amount to my account. I need my account with penalty. Some correspondence detail given below:-
      =
      Icici prudential life insurance co. Ltd call id #[protected]
      Inbox
      X

      [protected]@iciciprulife.com
      Tue, may 5, 6:24 pm (1 day ago)
      Dear sir/madam, this is in reference to your policy held with icici prudential life insurance co. Ltd. We are currently reviewing the details at our end and wil

      Gurjit singh
      7:29 pm (3 hours ago)
      To sru, gurjeet

      Dear ms mehra,

      First of all i would like to correct my yesterday's interaction id. It should be[protected].

      Please be noted that till now i have not received my survival benefit payout amount in my account and now i have no other option to lodge a complaint with consumer forum against icici prudential life insurance and the same will be lodged by tomorrow morning i. E. 07th may 2020.

      Credit date was 26th april 2020 and i am waiting for the last 11 days to credit the amount in account. Sms confirmation given below for your reference. So many times i was requested icici via mail as well as by phone call.

      "congratulations! You are eligible to receive a survival benefit payout from your smartkid policy no.00895825 on april 26, 2020. The amount will be transferred to your bank account no. Xxxxxx2919. To receive payout in alternate bank account click :http://1kx.in/DbW4hFqnyj7"

      Thanks

      Gurjit singh
      [protected]
      =
      ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
      May 09, 2020
      Updated by gurjitsvaid
      still not received any response
      Hi, Pl approach directly ICICI-prudential by email/post/courier for pay out of survival benefit, if not credited within 30 days from the dt of your communication, then you may approach insurance ombudsman or consumer forum as the case may be otherwise cpa or iom may not entertain complaint.
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        Y
        Yendru venkatesh
        May 2, 2020
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        Address: Kakinada

        Hi sir,
        This is venkatesh yendru.
        Working for icici lombard gic ltd kakinada as a usm on roles job.
        While studying my mba i wrote irda exam for subbu sir but i didn't active that code. After completion of mba i joined iffco tokio general insurance company ltd, then icici lombard gic ltd in 2018. At the time of joining, our hr asked about icici prudential licence. I showed it is inactive irda pan site. Then accepted to icici lombard. Now i want to change the job but in irda pan site shows the licence is inforce. Actually one of your employe called me in december 2019 for activation of my licence. I don't want to do business because now i am working for icici lombard. Now irda pan site shows updated it in the month of december 2019. Please help me for cancel the licence.
        My pan no antpv3297n.
        I already contacted with my nearest branch manager. He is not lifting my call. Then i whatsapp my query to the sir. But not reply me. His name is chandra shekhar rao
        +[protected].
        So please solve my problem
        ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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          D
          Devendrakumaratulkar
          Apr 27, 2020
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          Address: Super E 1207 Mpseb, Colony Ward No 6

          Respected gro sir, date-27.04.2020
          Icici

          Please find my written complaint inward copy of my complaints in icici branch, chandrapur with regarding documents. I hope you look this matter personally and resolved an earliest. I have already continuous requested from last three months approx.
          So, again kindly requested to you share, reasons or your underwriting norms the aforesaid my applications cannot be issued & my medical test reports in my registered e-mail id.

          Copy to:- 1) irdai
          +7 photos
          ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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            K
            Karankochhar
            Apr 27, 2020
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            Address: 3007 Chandigarh road near shiv mandri Ludhian

            I have an policy no 19244818 the payout was due on 28th March 2020.but no payment was done in my account.i called helpline number many time every time they it will come 10 day now it's been an mount.
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              Y
              YogeshKhowal
              Apr 13, 2020
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              Address: ICICI Prulife Towers, 1089, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025

              Hi Team

              My self Yogesh Kumar my Employee id is 552501 in ICICI Prudential Priority Circle Connaught place, DLF Building Branch. I would like to withdrwal my PF amount, but i am unable to do so as i dont have the details like my UAN number etc. Request you to please help me in same

              Regards

              Yogesh Kumar
              [protected]
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                N
                Nandu Luckcy
                Apr 10, 2020
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                [protected] referance number, l have already raised a complaint regarding the money which got deducted from my savings account for a lapsed policy without any notice and i never got a policy bond r issuance details of the policy n which is brought on 2019 i ignored the plan after one year the money got deducted from the account stating its for icici prudential plan.
                I have raised a complaint and i got a msg stating money will be transfered back to account on 20th march 2020 but u haven't gt any money, kindly refund back the money i need the money in this tough time.
                +2 photos
                ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                  D
                  Devendrakumaratulkar
                  Apr 10, 2020
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                  regarding my term plan

                  Respected sir/mam.

                  Ref.: 1) call id#[protected]
                  2) call id#[protected]
                  3) call id# 17280883
                  4) call id#[protected]
                  5) call id#[protected]
                  It is informed to you, i have purchase online your company term plan with application no. Ob12862762. (On dated 25.01.20). I have submitted all regarding documents and completed my medical as per your schedule and your link hospital (Murkey nursing hom...
                  +2 photos
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                  M
                  mahi1306
                  Apr 5, 2020
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                  Address: Mumbai

                  Mahesh khanna advisor code no 01361404 have not received complete
                  commission of half yearly renewal of policy no 40273916 neelu mukherjee sir,.
                  Above was new policy & half yearly mode. I got commission 20.7.19 cycle rs 13021/ & rs7813/ 15% on 17.8.19. 2nd half yearly i got commission rs13021/ on 30.11.19 cycle but i have not 15% rs 7813/ till date. Even i visited my faridabad branch & emails on [protected]@iciciprulife.com & on helpline number. But all efforts in vein even in annual commission correction 20019-20 it is showing rs 15626/ (7813+7813) but not being paid. Regards. Mahesh khanna. Advisor code 01361404 m[protected] e mail [protected]@gmail.com
                  ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                    I
                    intax0088
                    Mar 23, 2020
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                    Dear Sir/Mam,

                    I was also working with the ICICI Prudential from Dec 2006 to Oct 2010 & in my salary slip my pf account is mention as my employee id i.e. 509926. but while checking on epfo site this is showing as invalid. So please provide me the Uan number of my EPF.

                    Regards
                    Mridul Baruah
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                      A
                      ARPAN JAIN
                      from Bengaluru, Karnataka
                      Feb 21, 2020
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                      Address: 492001

                      I got a call from a company which mentioned i have a bonus of 56000 rupees and that amount plus fund value is locked by the agent and amount will credit in to his account. I received this call from [protected] the name of the person was navin chaudhary. He mentioned he is an employee of icici prudential life insurance, mumbai head office. He also mentioned that he needs to get a cheque of rupees 50000 to bharti axa or hdfc life insurance to generate new customer i'd to remove agent locking code, from me to release the bonus of 56000 rupees, which is locked by agent id. He mentioned that i would get a token from icici prudential, which would be a number to release a letter from icici prudential.in all probability this is a fake call, but i would like icici to secure strict action is taken and no other policy holder is tricked in the same way. He mentioned this was a secret group within icici prudential and no emails or documents were generated for the same. Icici prudential needs to ensure data privacy for customers!!!
                      ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
                      Name : Geeta Nimbre

                      Register Mobile No: [protected]

                      Agent Licence code:[protected]

                      Insurance advisor code[protected]

                      IRDA licensed advisor - 9734798
                      Geeta Nimbre's reply, Feb 25, 2020
                      Please NOC letter for agency from ICICI Prudential Life Insurance.
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                        alfredakhtar
                        Feb 11, 2020
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                        Address: 802, Block 20, Suncity Apartment, Iblur, Bellandur, 560102

                        Hi team,

                        My name is alfred and my employee id was 509182. I joined icici prudential life insurance on 3rd july 2006.

                        Somehow, i did not apply my pf withdrawl or transfer. Can i apply for withdrawl now?

                        Can you please give me contact details or email id to contact icici prudential life insurance payroll or hr department.

                        Thanks,
                        Alfred
                        ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                          Ronitchugh211
                          Feb 2, 2020
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                          Hi I cancelled my proposal within 5-6 days of making the payment and that was well thinking the free lookup period and yet Im not getting any clarity on when I will get the refund..

                          My application id is OB12792276

                          Everytime I write to their customer service, I get an email saying that we are sorry for the delay and we are working on your issue

                          Please help me in getting my money back, it's worst company ever..
                          +1 photos
                          ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                            D
                            Dhaval Chaudhary1
                            Feb 1, 2020
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                            Resolved

                            refund of premium and disregarding instructions and making choices on own.

                            Address: flat no : 477 shanti nilaya, room no: 302,, 29th main, sector: 1, HSR layout, Bangalore, Karnataka, 560102
                            Website: www.iciciprulife.com

                            I have one policy (no:[protected].

                            I have taken this policy on 4th Aug 2018. As an agent of the company promised good returns. But after year and the performance of the fund was not quite good. So I have decided not to continue with the policy.

                            After not receiving a premium on time, Company support has started harassment calls. Even after refusing to continue with the policy. I kept on getting at least 3-4 calls...
                            +6 photos
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                            Meghana7
                            Jan 22, 2020
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                            I’m suhas, an alumni of icici prudential life insurance, mg road, bangalore. I needed a reference letter for immigration purpose and it should be in the format requested by immigration website and it should be mentioned on company’s letter head. I need it in less than a week now. I requested many times to [protected]@iciciprulife.com but i didn’t have any solution there is no answer. Can you please help me in getting the letter. I can forward the format once you respond. You can contact us at [protected]@gmail.com for further details.
                            ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
                            Jan 24, 2020
                            Updated by Meghana7
                            I didn’t receive any update on this. Is anyone taking care of this? I didn’t get any call from ICICI
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                              pankaj32584
                              from Raipur, Chhattisgarh
                              Jan 18, 2020
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                              Address: Pune, Pune, Maharashtra, 411027

                              I have write multiple mails but no response recd yet.. They people miss guide to customer at the time of surrender. I hope you will check mails and twitter for more details. Pune office customer care person miss guide to me for first premium amount. Now they are deniying for first premium amount. Who will take care of loss of rs 18000/-???
                              ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
                              Still am waiting for your revert... How much day I wait for this????
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                                Poonam Kumari Singh
                                from Samastipur, Bihar
                                Jan 6, 2020
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                                Address: Q No- 1/B-293,Near Durga Mandap, Kurpania,Post-Sunday Bazar,PS-Gandhi Nagar,Dist-Bokaro, Jharkhand, India,PIN-819127, Bokaro, Jharkhand, 829127

                                Hi,
                                I have been worked with icici prudential life insurance company from the period 2009, my emp id was 571790 in the name of Krishna Singh. but unfortunately i lost my Relieving Letter.
                                My email id and mobile no has been changed and i am not able to login ex employee portal. Kindly assist for experience certificate as i am in desperate need of the same for my new job.

                                My new email id:- [protected]@gmail.com
                                [protected]@yahoo.com
                                Contact no. :- [protected]
                                ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                                  Midhunkdas1
                                  Jan 5, 2020
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                                  Address: Mumbai City, Maharashtra

                                  Dear team,
                                  I was an ex employee of icici prudential
                                  My emp id was-544762
                                  I had requested for withdrawal of my pf and sent all the required documents to the hr but still the withdrawal is not done.
                                  Sent lot of follow up emails to them but they are not even responding to the mails
                                  Kindly help me to get the amount as soon as possible
                                  I will be reachable on my email address
                                  Which is - [protected]@yahoo.com
                                  ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                                    sagarsn47
                                    from Delhi, Delhi
                                    Dec 25, 2019
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                                    Address: Patna, Bihar, 800002

                                    Dear sir/madem,

                                    My self sagar soni ex-employee in icici prudential & my employee id is 5049270. My joining date november 2017 and i resigned july 2019.
                                    I have applied for pf and you recieved my pf withdrawal form september 2019 but still i have not receive any response from your side please check and update to same
                                    Plz help me to get my pf.

                                    Thanks/regardas,

                                    Sagar soni
                                    Emp, id - 5049270
                                    ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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