ICICI Prudential Life Insurance Complaints & Reviews

Some Fraud people are calling under your name and asking to pay the premium. Numbers are given below
[protected]
17618939 Tax Saving Scheme
ashok [protected]

Please take strict action against them

Hi Team,
I have raised this quite a few time by writing to [protected]@iciciprulife.com and i have the reference number[protected]. First i was promised the query will be resolved by 13th January 2021 and then i was told it will be addressed by the 19th January 2021. But unfortunately i have had no response at all whatsover.
I am having a medical emergency i have already shared the documents regarding the same, my father has to undergo the Heart Surgery and i need to collect money for that.
Please look into this concern as soon as possible.
Thanks

I had taken a term insurance policy with ICICI prudential through Policy Bazaar last year and had paid the premium thru a Credit card. Afterward, I came to Canada with a PR visa and couldn't go back because of the Covid-19 scare. Without my authorization, the policy renewal premium was paid and I even received no notification of the transaction. It was brought to my attention after I saw my credit card statement for the month.
When I spoke to the customer service, the representative informed me that all credit card payments are put on auto-debit mode, which is bizarre as I wasn't informed or asked for authorization for the same. Further, they can't reverse it as the payment is made to the insurer company. The insurance company has the policy of no refunds post-payment, which is again fraudulent.

I took a policy 89132695 ONLINE at the companys portal on 2nd Jan 2021 and i am surprised to observe that the policy states annuity from 5th Feb 2021 while the actual date should have been 2nd of every month as per online payment acknowledged. It appears this company cheat customers by manipulating the date once the policy is taken. All insurers in the country commence on the date of payment effected or cheque in case of LIC. Pensioners taking policy here should note above anomaly and decide to go ahead since the company will not even your grievence on the subject. Complaint to IRDAI will not help since they are just post office and do not even read your complaint and interfere.

AA) My policy 89132965 taken online on 2nd Jan2021.The company has not send me the policy. With great efforts through[protected] Piyu madam i managed to get welcome kit in whats upp.That'sall.
BB) When u track your application at their portal, it will be shown Policy is active and you can download. Also You will get email that your policy is ready and you can download but when you click download you will never see any policy but message like that Policy will be available after 6 Hours.This is the status even today
and will remain like that forever since the Technical team in the company is managed by a bunch of illiterates.

CC) In view of no policy being sent by the company you will unable to cancel the Policy during the statutory cooling Period. This company does all this with ulterior motive so that once the payment is made it is safe and they can enjoy at clients expense without doing any service.

DD) When you try to create new user login at the Portal you will have still greater fun of the century to conclude the that the technical team in the company are a bunch of Jokers. You can enter mobile number or policy number or policy number when u try to use new user for login.
As soon as you do any of them You will get a message that date of birth is not found in your records. Thus you cannot use the Portal.

DD) When you take up the issue of login with lifeline, you will get a message that they tried to contact me and i did not attend the call. Instead of trying to resolve the issue of Login through technical team, they will do all stupid and nonsense service in the response and your issue will remain forever.

EE) If you write to grievance Officer you will never get any response. Possibly they appears to be illiterate to do anything or do not bother to do any service since their salary is well protected.

FF) When you Lodge a complaint to Govt Portal against Private insurers, the complaint invariably goes to IRDAI which is another orgnisation which will do nothing immediately. After 2 or 3 months if your are alive, you can read the message from IRDAI simply passing on the stupid response from the Insurer.They do not even read the complaint but act as only as a Post office.

Thus when you deal with this Company one needs to be extra careful since there is no service from this company particularly from the senior management. Only the Lowest sales desk do work with diligence. The Grievance cell is the worst and you will never find such cell anywhere in the world. This is their world class grievance cell keeping mum on all issues raised and enjoy at someone's expense.

AA)This company will ask to use whatsup at every login but when u login and raise any query, u will never get any response. Whatsupp number given is [protected].
BB) When u take a policy Online, (which I did on 2nd Jan 2021) you will get a message that your policy can be downloaded with a link. When u click that you will get a message that policy is not generated. Another funny unique experience for investors in this company.
Conclusion Never deal with this company online since u will be fooled after investment. While investing you will get customercare calls but after the money is paid you will never anyone to respond inclusing the grievence office in the company. Appears non deligent staff at all levels depending only Brand name established by someone in the past.

On 2nd Jan 2021, I made online annuity policy investing base amount Rs 140000 +GST as applicable and completed all downloads. Payment was successfully done Online on 2nd itself. But this Company failed to issue any policy and when i see the status it is stated my application bearing Nood15768702 is withdrawn without any information or feedback to me. I am locked with my investment with no information or feedback from this company. It is always beter to buy LIC policy where you get the Policy on the same day or nextday after online payment. This company hs only brand name and online purchase is not a pleasure and is full of tension. Whether the money will be returned?

Hi,

I live in Navi Mumbai and I have been literally troubled by the ICICI Prudential company for the past 2 and a half years. ICICI sent a sales person to my office in 2018. He sold me a monthly payment "SIP" of 3500/- (every month). It was actually Life insurance. I was told nothing about it. I did not come to know that it was Life Insurance and SIP because if did not get any paperwork regarding the same. When I filed my IT return in 2019 is when I came to know that it was not SIP. I already have a LIC policy so I would have never ever bought it.

I called many people from ICICI Pru to cancel the policy and was told they cant or if they do, I will not get a single rupee back. I paid the premium till Jan 2020 when I lost my job. For the last one year, people from ICICI Pru call me day and night and ask me to pay the premium. I have told them my situation but they dont listen. They have also called me at 10:30pm at night. I am tired of them.

There is no one who can help me with getting my money back. And I still cant pay the Premium. How do I solve this issue? Please help someone.

I am very close to filling a police complaint against this harresment on the phone. I have told them not to call I have blocked over 100 numbers but they still call. I NEED HELP URGENTLY IN STOPING THIS AND GETTING MY PREMIUM PAID BACK.

Lknp[protected] loan account name snehalata singh date of birth[protected] pan number cwzps4760gs please urgent refund money cancel policy .. other wise court case ..

regards sneh lata singh
mobile ..[protected] & [protected]

Emp Id: 507969
Name: SUNILKUMAR ANILKUMAR SHAH

Concern:
1) Relieving Letter Not Received.
2) As per HR Team they couriered the same in 2008 but to date it's not received. (Mail communication attached)
3) Complaint Registered on [protected]@iciciprulife.com with Ticket No: [protected]

Provide my Relieving Letter.

Dear sir/ i apply for loan PL . amount 10 lakhs bank credit amount something 9.44.0000 any no call information no document received no bond received ... plz refund my money . my last warning court care file

Icici Prudential life insurance has deducted unnecessarily 600 rupees from the saving account with above details. As there will be 1 month grace period for premium payment they deducted unnecessarily from the saving account. Please revert the amount ASAP

I had a policy of ICICI LIFE TIME CLACCIC with policy number 24831166 from year August 2018.suddenly i require money for pay may daughters collage fee so i want to cancle may policy and get money. i already paid three premium regurly.

please help me for cancle policy

I'm inclined to write this complaint to vent out all the pain after investing in this ICICI wealth builder plan which started in the year 2014. Myself and my mother was basically cheated by this person named Purushottaman in ICICI bank Srirangam Branch who said this is a traditional policy and the amount invested is guaranteed and 100% safe. At that time, we believed him and bought this policy. Only after two years, we came to know that this is market oriented policy. Immediately, me and my mother went to ICICI prudential Trichy cantonment branch to close with whatever loss was there at that time. But, the representative didn't let us close it and said minimum 5 years to close it and brushed us aside. After that ICICI assigned me a mentor named Prabha and that person visited me at my office and he said you were not getting returns because you haven't switched your funds from time to time. I asked him, isn't that the job of fund managers.? He said, I'll have to switch and take care as well. I was a poor judger of the Market and tried to switch funds and everytime I switched the market turns the opposite and resulted in bigger losses. Then the mentor tried to sell me another policy by getting this amount from Maximiser V and he showed some screenshots of some other customer policy and said I will get best returns. I had enough of it and neglected that. On this market fall which happened on March 23, I was so scared and swapped my funds to income fund and from there on started lots of depression, pain of loosing my hard earned money. Till now my family is facing lots of pain and pressure. Some people in ICICI try to fake things to innocent people just to achieve their target. I request you to please help me out in this regard.
Please note I have tried to communicate with ICICI prudential and have raised multiple grievances but all in vain. Even now Guruprit Marhawa says even couldn't help in anyway and I feel totally cheated and all my family members are so depressed. Requesting you to help in any possibile way.
The second grievance redressal officer named Nilam Mohkar. Because of the targets set to sales employees, customer gets cheated and he regrets for the rest of his life. Just think if you had fallen prey to what me and family had fallen in!
Please help the cheated customers who are in distress.
Please!

Hi ICICI Prudential,
Iam kotti satish who has taken policy name - icici pru assured savings insurance plan on 7th October and till now Application is not submitted properly.
I stay in hyderabad and because of Corona I cannot come to vijayawada for any document submission. Please let me know what documents I need to send so that i can send th scanned copies to your email . Its 2 weeks with no policy generated . I believe this not the way any organization should work. Please find the attached pan for your reference.

Please find my details below.

Applicant name - Kotti Satish
insurance amount - 50, 000 rupees
application number- OS14982003
father name - kotti murali krishna
mother name - kotti radhika
submitted at - ICICI prudential, Vijayawada, Andhra Pradesh state

Regards
Satish
mobile - [protected]

Dear sir,

I was working with the company one and half year. after resignation within a

2-3 month I was send all documents with canceled cheque but till date not

received PF amount.

So, please help

Thanks & Regards

Ashutosh Singh

Empl. ID- 5044892

Mob. [protected]

I am an nri and went to india for a visit. I wanted to invest money in a fixed deposit. I went to karvenagar pune branch of icici and wanted to open a fixed deposit so that my parents in india can withdraw when deposit matures.

Two icici agents named - vatsal bhatt /rclg/ibank/pne; kshity munde /rclg/ibank/pn showed up at my apartment and told me that there are some really good investment options. They told me that i can get really good returns on my fixed deposit.

What i realized was that they were trying to sell me an insurance policy from icici. When i resisted, they told me that the the policy is only for 3 years and after that i can withdraw. First they tried to get a premium of 4 lakhs per year. I resisted and brought down the premium to 2.5 lakhs. They told me that average returns from the policy are 15%
Later it turned out that the insurance policy had a locking period of 5 years. They invested my money in a fund called maximiser v.
I have paid three preimiums so far and my investment of 7.5 lakhs is now reduced to 6.45 lakhs. The policy lost money from the beginining.

I stopped paying the premiums as i am sure that my money will be lost. I am quite desperate to withdraw my investment so far.

Whenever i complained to icici prudential to reduce the preimum or locking period, they did not respond for atleast 3 weeks. After 3 weeks they never answered my questions but told me that i have signed the agreements and they will not help me.

A good organization always looks out for its customers and never traps them. A good company tries to make money for its customers and never makes them suffer. Business ethics of icici prudential are deplorable.
I would like a way out

I had paid policy premium for 4 years and with menial returns on the icici elite policy decided to surrender and get my monies back as soon as possible. I visited the icici branch and they lied surrender is not possible as per rules and only option is to not pay the next term, post which the fund value will be moved to a discontinuation fund and money transferred to my account after an year. They removed the ecs facility at the branch advising me not to pay the next term.

The next year meaning now when i see the timing of fund movement to discontinuance fund and value, it was very suspicious. I read the policy document having doubts on the service provided to me by icici. To my surprise there was a specific surrender clause that did have facility to move my money to dp fund on that day. I raised multiple grievances at icici facility post which i received multiple calls from branch people and grievance officers who reiterated the same lie that missing payment was the only option available last year.

After i copy pasted the clause from the policy document the latest answer i get is they can proceed only if i give the date time or name of the person who lied to me 1 year before.

I told multiple times on the phone that the date they removed ecs can be used to find the date i visited the office and the issue was not with the person, but consistent training given by icici which was the reason right from the person at that time to the most recent icici grievance redressal officer reiterating the same lie over phone amd verbally and not providing anything on those lines in writing when asked for. I had asked the same 1 year before and i was denied then too..

I feel cheated, stressed and stupid for having trusted them with my money in the first place and every time the grievance redressal officer was just making sure they are duping customers that cannot be beaten legally.

They have cheated me of 30%of my hard earned money and are acting proud on the same.

I am sure if any person visits any of their centre regarding surrender would be lied to that surrender is not possible, but defaulting payment is. This is not an employee problem, but company training and policy as all folks from the branch manager to customer service to grievance officer reiterated the same lie consistently until i sent across the policy document statement extract contradicting the same.

Multiple calls on telephone no. [protected] and mail at [protected]@iciciprulife.com is non responsive so far i am being informed technical issue and not responding to my several requests in this regard.

The tall claim of icici prudential that claim settlement ratio is 98% is a misnomer. My policy no. 14483216 matured on 7.9.2020. Money not credited to my account as at 9.9.2020.
Please help and reform icici prudential life insurance.

Having been a customer of icici prudential life for about 8 years, i have noticed that he service is very bad. Once a policy is enrolled for, by any customer, there is no response from icici prud. Life insurance. Probably due to sharp criticism by customers or other feedback, we have been lately getting calls once or twice in a year (The last one we got was about 9 months ago) mentioning service manager would visit our place, to brief about the policies.

The sad part is you never get calls as informed. Secondly, there is hardly any guidance that they would give us, as we understand.

Mere formalities such as these would not help, if there is no real intention in helping the customer.