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ICICI Prudential Life Insurance Complaints & Reviews

2.8
Updated: Jul 16, 2026
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732
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ICICI Prudential Life Insurance reviews & complaints page 15

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N
Nandu Luckcy
Apr 10, 2020
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[protected] referance number, l have already raised a complaint regarding the money which got deducted from my savings account for a lapsed policy without any notice and i never got a policy bond r issuance details of the policy n which is brought on 2019 i ignored the plan after one year the money got deducted from the account stating its for icici prudential plan.
I have raised a complaint and i got a msg stating money will be transfered back to account on 20th march 2020 but u haven't gt any money, kindly refund back the money i need the money in this tough time.
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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    mahi1306
    Apr 5, 2020
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    Address: Mumbai

    Mahesh khanna advisor code no 01361404 have not received complete
    commission of half yearly renewal of policy no 40273916 neelu mukherjee sir,.
    Above was new policy & half yearly mode. I got commission 20.7.19 cycle rs 13021/ & rs7813/ 15% on 17.8.19. 2nd half yearly i got commission rs13021/ on 30.11.19 cycle but i have not 15% rs 7813/ till date. Even i visited my faridabad branch & emails on [protected]@iciciprulife.com & on helpline number. But all efforts in vein even in annual commission correction 20019-20 it is showing rs 15626/ (7813+7813) but not being paid. Regards. Mahesh khanna. Advisor code 01361404 m[protected] e mail [protected]@gmail.com
    ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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      intax0088
      Mar 23, 2020
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      Dear Sir/Mam,

      I was also working with the ICICI Prudential from Dec 2006 to Oct 2010 & in my salary slip my pf account is mention as my employee id i.e. 509926. but while checking on epfo site this is showing as invalid. So please provide me the Uan number of my EPF.

      Regards
      Mridul Baruah
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        A
        ARPAN JAIN
        from Bengaluru, Karnataka
        Feb 21, 2020
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        Address: 492001

        I got a call from a company which mentioned i have a bonus of 56000 rupees and that amount plus fund value is locked by the agent and amount will credit in to his account. I received this call from [protected] the name of the person was navin chaudhary. He mentioned he is an employee of icici prudential life insurance, mumbai head office. He also mentioned that he needs to get a cheque of rupees 50000 to bharti axa or hdfc life insurance to generate new customer i'd to remove agent locking code, from me to release the bonus of 56000 rupees, which is locked by agent id. He mentioned that i would get a token from icici prudential, which would be a number to release a letter from icici prudential.in all probability this is a fake call, but i would like icici to secure strict action is taken and no other policy holder is tricked in the same way. He mentioned this was a secret group within icici prudential and no emails or documents were generated for the same. Icici prudential needs to ensure data privacy for customers!!!
        ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
        Name : Geeta Nimbre

        Register Mobile No: [protected]

        Agent Licence code:[protected]

        Insurance advisor code[protected]

        IRDA licensed advisor - 9734798
        Geeta Nimbre's reply, Feb 25, 2020
        Please NOC letter for agency from ICICI Prudential Life Insurance.
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          A
          alfredakhtar
          Feb 11, 2020
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          Address: 802, Block 20, Suncity Apartment, Iblur, Bellandur, 560102

          Hi team,

          My name is alfred and my employee id was 509182. I joined icici prudential life insurance on 3rd july 2006.

          Somehow, i did not apply my pf withdrawl or transfer. Can i apply for withdrawl now?

          Can you please give me contact details or email id to contact icici prudential life insurance payroll or hr department.

          Thanks,
          Alfred
          ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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            R
            Ronitchugh211
            Feb 2, 2020
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            Hi I cancelled my proposal within 5-6 days of making the payment and that was well thinking the free lookup period and yet Im not getting any clarity on when I will get the refund..

            My application id is OB12792276

            Everytime I write to their customer service, I get an email saying that we are sorry for the delay and we are working on your issue

            Please help me in getting my money back, it's worst company ever..
            ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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              M
              Meghana7
              Jan 22, 2020
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              I’m suhas, an alumni of icici prudential life insurance, mg road, bangalore. I needed a reference letter for immigration purpose and it should be in the format requested by immigration website and it should be mentioned on company’s letter head. I need it in less than a week now. I requested many times to [protected]@iciciprulife.com but i didn’t have any solution there is no answer. Can you please help me in getting the letter. I can forward the format once you respond. You can contact us at [protected]@gmail.com for further details.
              ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
              Jan 24, 2020
              Updated by Meghana7
              I didn’t receive any update on this. Is anyone taking care of this? I didn’t get any call from ICICI
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                P
                pankaj32584
                from Raipur, Chhattisgarh
                Jan 18, 2020
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                Address: Pune, Pune, Maharashtra, 411027

                I have write multiple mails but no response recd yet.. They people miss guide to customer at the time of surrender. I hope you will check mails and twitter for more details. Pune office customer care person miss guide to me for first premium amount. Now they are deniying for first premium amount. Who will take care of loss of rs 18000/-???
                ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
                Still am waiting for your revert... How much day I wait for this????
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                  Poonam Kumari Singh
                  from Samastipur, Bihar
                  Jan 6, 2020
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                  Address: Q No- 1/B-293,Near Durga Mandap, Kurpania,Post-Sunday Bazar,PS-Gandhi Nagar,Dist-Bokaro, Jharkhand, India,PIN-819127, Bokaro, Jharkhand, 829127

                  Hi,
                  I have been worked with icici prudential life insurance company from the period 2009, my emp id was 571790 in the name of Krishna Singh. but unfortunately i lost my Relieving Letter.
                  My email id and mobile no has been changed and i am not able to login ex employee portal. Kindly assist for experience certificate as i am in desperate need of the same for my new job.

                  My new email id:- [protected]@gmail.com
                  [protected]@yahoo.com
                  Contact no. :- [protected]
                  ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                    M
                    Midhunkdas1
                    Jan 5, 2020
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                    Address: Mumbai City, Maharashtra

                    Dear team,
                    I was an ex employee of icici prudential
                    My emp id was-544762
                    I had requested for withdrawal of my pf and sent all the required documents to the hr but still the withdrawal is not done.
                    Sent lot of follow up emails to them but they are not even responding to the mails
                    Kindly help me to get the amount as soon as possible
                    I will be reachable on my email address
                    Which is - [protected]@yahoo.com
                    ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                      S
                      sagarsn47
                      from Delhi, Delhi
                      Dec 25, 2019
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                      Address: Patna, Bihar, 800002

                      Dear sir/madem,

                      My self sagar soni ex-employee in icici prudential & my employee id is 5049270. My joining date november 2017 and i resigned july 2019.
                      I have applied for pf and you recieved my pf withdrawal form september 2019 but still i have not receive any response from your side please check and update to same
                      Plz help me to get my pf.

                      Thanks/regardas,

                      Sagar soni
                      Emp, id - 5049270
                      ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                        S
                        sagarsn47
                        from Delhi, Delhi
                        Dec 25, 2019
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                        Address: Patna, Bihar, 800002

                        Dear team,

                        My self sagar soni employ number 5049270 has been resigned on july 2019 and i applied for my pf on september 2109. (Application send to icici pru life insurance co ltd, shared services, pf dept, unit no 1a rahega tipco plaza nakad east mumbai). Till now i didn't receive my pf. So kindly help me to know the current status of my pf.

                        I have send the the same to exit.[protected]@iciciprulife.com. But they are not even willing to respond for the mail.

                        Regards
                        Sagar soni
                        5049270
                        ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                          Soumini Soman
                          from Mumbai, Maharashtra
                          Dec 10, 2019
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                          Address: Mumbai, Mumbai City, Maharashtra, 400080

                          My advisor at Motilal Oswal Securities, where I have a demat account told me to divert some of my funds to a fund which gives good returns. He asked me to transfer the amount immediately in the meantime he told he will redeem my mutual fund in MOSL. I immediately transferred the amount of Rs.62701/- on 8th NOv. 2019. Later I came to know that it is an insurance policy. Since I have lot of policies I told him to cancel the policy and transfer the amount to the same bank from which I made the payment. They held my money for so long giving excuses that they want my Pan card number, my daughters pan card Number, cancelled cheque which I had already given at the time of transfer. Now they say that the money will be transferred into my daughter's account, who is the policyholder.

                          I don't understand since I cancelled the policy, the amount should come to my account only. They are not listening. This is another way of holding the amount.

                          If the amount is transferred to my daughters account, income tax people will ask where the money has come from since the policy has not materialized.

                          Such misspelling is taking place in insurance sector.

                          Kindly advise the ICICI prudential Life Insurance sector to transfer my money to my account only

                          The licensor licence No. is 01359703

                          I am a senior citizen and they are harassing me like anything. asking me to send several documents . Please look into the matter

                          The Motilal Oswal advisor name Nishit Padubidri, licence No. 03159703

                          The person at ICICI Pru. Govind Maurya Mob.No.[protected]
                          ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                            S
                            Soumini Soman
                            from Mumbai, Maharashtra
                            Dec 10, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai, Mumbai City, Maharashtra, 400080

                            My advisor at Motilal Oswal Securities, where I have a demat account told me to divert some of my funds to a fund which gives good returns. He asked me to transfer the amount immediately in the meantime he told he will redeem my mutual fund in MOSL. I immediately transferred the amount of Rs.62701/- on 8th NOv. 2019. Later I came to know that it is an insurance policy. Since I have lot of policies I told him to cancel the policy and transfer the amount to the same bank from which I made the payment. They held my money for so long giving excuses that they want my Pan card number, my daughters pan card Number, cancelled cheque which I had already given at the time of transfer. Now they say that the money will be transferred into my daughter's account, who is the policyholder.

                            I don't understand since I cancelled the policy, the amount should come to my account only. They are not listening. This is another way of holding the amount.

                            If the amount is transferred to my daughters account, income tax people will ask where the money has come from since the policy has not materialized.

                            Such misspelling is taking place in insurance sector.

                            Kindly advise the ICICI prudential Life Insurance sector to transfer my money to my account only

                            The licensor licence No. is 01359703

                            I am a senior citizen and they are harassing me like anything. asking me to send several documents . Please look into the matter
                            Dec 10, 2019
                            Complaint marked as Resolved 
                            Motilal Oswal Advisor Name Nishit Padubidri, licence No. 01359703 The person at ICICI Mr.Govind Maurya Mobile No. 9172781056
                            ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
                            Dec 10, 2019
                            Updated by Soumini Soman
                            Kindly ask them to transfer the amount with interest into my account since I am a senior citizen
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                              A
                              Anoop20091950
                              from Hyderabad, Telangana
                              Dec 6, 2019
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                              Address: Mr. Amit Baweja, Associate Regional Manager, ICICI Prudential Life Insurance Co LTD, 407-414, 4th Floor, Plot No.54, Mahatta Tower, DDA Community Center,, B-Block, Janakpuri, New Delhi-110058, MOB: +91 98738 41699, email: [email protected], New Delhi, Delhi, 110017
                              Website: iciciprulife.com

                              Please note that mr. Amit baweja, associate regional manager, icici prudential life insurance co ltd, 407-414, 4th floor, plot no.54, mahatta tower, dda community center,, b-block, janakpuri, new delhi-110058, mob: +[protected], email: amit. [protected]@iciciprulife.com, called me up on 05-dec/1659 hrs telling me to come from my residence in shivalik to his office in janakpuri to give a statement saying that the 5 cheques for my policy no; 18988667, were deposited from my nre account. He said that he can give me the dates the cheques were deposited. If he can give me the dates, he can definitely get the other particulars of the cheques. I feel he is definitely harassing a senior citizen, 69+ years. Is this the policy of icici for senior citizens. This has caused me a very disturbing night.
                              ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                                T
                                ThinkBig
                                Dec 4, 2019
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                                Address: 532284

                                I was sold a policy a day before flying to usa and after landing i send email asking to cancel and refund money for which they are asking me physically visit a branch and sign few docs or post physical docs to a blood relation in india and they submit those physical docs (In my case i don't have any blood relation in india). And all this they want to done within 15day
                                For nri icici prudential is costing a lot as to talk to them i've to awake my night times and they work 10am-7pm which is late night to mid night for me.
                                ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                                  R
                                  Rafeek Nowfal
                                  from Chennai, Tamil Nadu
                                  Dec 2, 2019
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                                  Address: No 7,Vinayagar St,Palayamkottai,Tirunelveli-627002, 627001

                                  Hi Team,

                                  I am Mohamed Rafeek one of icicibank customer, Tirunelveli-Junction, Tamil Nadu.
                                  In my icici account every month Rs.100 reduced without any reason, I have check with our branch, life insurance, lamboard and mutual funds they all don't know that amouny how can be reduced, last 13 Nov, 2019 amount reduced.
                                  A/C:[protected]
                                  Mobile no:[protected]
                                  my icici account mailid:[protected]@gmail.com
                                  So please clarify why Rs.100 has reduced every month, please clarify and refunded the amount, last five month I have check with bank so many times they are not response and I have sent so many mails they didn't response, and one of icici employee put fake signature on insurance applications, so please check and do the needful.
                                  ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
                                  Dec 04, 2019
                                  Updated by Rafeek Nowfal
                                  I have sent so many mails they had no response, now they will no response for this complaint, please do the needful
                                  Dec 06, 2019
                                  Updated by Rafeek Nowfal
                                  ICICI Prudential Life Insurance have fake signature in insurance application, I have raised so many complaint and mail, still they have no response about that..Please fix that asap
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                                    N
                                    newruparel
                                    from Mumbai, Maharashtra
                                    Dec 2, 2019
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                                    Address: 380009

                                    I wanted to cancel my policy and completed all formalities and when all papers were submitted they are not in mood to return my money. "agent code is expired". And so many other excuses. They registered my complaint and gave me number is[protected]. Policy number is 02355297. Surprisingly they are not returning even paid up premium amount after 10 years which is not lock in period. Some meet chokshi clearly said me "ho sakta hai woh kar lo"
                                    ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
                                    Dec 03, 2019
                                    Updated by newruparel
                                    Wanted to know whether irda guidelines provide surrender value less than paid up premiums after 10 years of payment? If yes, please let me know by which rules even my paid up amount is deducted?
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                                      A
                                      Anoop20091950
                                      from Hyderabad, Telangana
                                      Nov 30, 2019
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                                      Address: ICICI Pru Life Insurance Co Ltd, Janakpuri B-Block, Delhi110058, New Delhi, Delhi, 110017

                                      Kindly note that the associate regional manager of your janakpuri branch, delhi visited me & told me to redeem my 18988667 policy as it would only give me 2-3% return. He said that my redemption money will come to my account. That money has not come. Moreover he has redeemed my 19181850 policy due on 27-feb-2020. He has then switched funds to 61397370, without receiving funds from me. I want to cancel the policy 61397370 & i want the funds from redeemed policy 18988667 into my account. Policy 19181850 is not to be touched. This is total fraud on the part of the asm just to meet his targets & commission. Thanks.
                                      ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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                                        D
                                        Das Jai
                                        from Manuguru, Telangana
                                        Nov 29, 2019
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                                        Address: 500007

                                        Issues icici prudential life policy documents and paid the policy on 29 october
                                        Medical also done but still now no one called me
                                        Application number ob12194422
                                        I am calling them daily
                                        I am charged about 500 rupees till now for just calling to their numbers
                                        Icici is not even calling me and not even talking to me correctly
                                        I paid for a 1 crore policy
                                        I took this policy because it says 1 day claim settlement
                                        Now for taking policy it is taking more than 1 month and still no policy issued
                                        ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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