ICICI Prudential Life Insurance Complaints & Reviews

I took health cum term insurance policy from icici prudential last year and then i left india.in abroad - those health benefits premium were not making sense to me as those were applicable for india only.

So i decide to not renew my health insurance. Through their prudential web application there is very hard to find surrender button but that doesn't work. They don't have any call number which domestic customer (But outside india at the moment) can use to call.

Somehow i managed to use application to register surrender message but guess what - after sending the message there is no way in system you can check to findout if you sent something or not.

Anyhow since this health/term insurance are subject to renewal on year to year basis (As they don't have lump sum return), i allowed the policy to lapse.

3rd may was renewal date and it lapsed on 3rd june. I got message from prudential that your policy has been lapsed and if you wish to renew then you can do so till certain period of time by paying some penalty charges of late payment. So far it was good as it was my choice.

Now 20 days later, i deposited some money into my icici account which was linked to policy (As it was all within icici portal) and guess what - next day premium along with late fee was deducted from my account.

And most important the moment i got alert - i called my bank (Icici) to say that this transaction has happened without my consent (It happened few minutes ago) as we do generally to report any such transaction so that our bank can help stop the transaction or initiate reverse of it but to my surprise they said that they can not do anything about it and i need to talk to prudential department on the matter. I kept complaining that guys forget for a second that it is your department - i am simply calling you to stop or reverse unauthorized transaction. Any way i got clear no from them.

Does banks have rights to allow our money without consent to be shuffled between their units forcefully?

Does prudential department have right to keep watching and withdraw money from my bank account forcefully on lapsed policy. Shouldn't lapsed means case closed? I know for sure had i gotten sick they would have said that your policy is lapsed and we wouldn't be able to pay your hospital bills.

Can they force someone with acts like above to renew the policy even when customer doesn't want to.

If they are not allowed to act like above then doesn't this case makes icici kind of scammer of money and should be criminalized? Afterall we are talking about breach of bank account security by bank itself and as consumer i am terrified by thoughts of it.

Please advise if what they have done is within their rights and justified?

Hi ICICI,

This is regarding my policy details updation in application form. I have requested many times to update details via email and later i received calls from ICICI also but nothing happened still the same detials showing in application which is wrong.Till this extent i dont have any remark on icici but after this am not happy with the services which am getting.

Please resolve asap

Detials-

Policy no[protected]
Apllication No- OB11375589

[protected]@gmail.com

I am customer of icici prudential insurance, my policy # is 17211387 due to some reason. I was unable to continue my policy. I had paid ₹15000 premium i was unable to pay the premium due to some problem. At that time i talked with customer care regarding forclosure of that policy but he told me that the policy is having locking period of 3 years and i will not get money return, please try to get money after 3 years. Now after more than three years. I talked with customer care, now they are telling that your policy has been lapsed and i will not get any amount.
So tell me is it fair?, that insurance company is not paying back my money.

Please do the needful

Dear Sir,

Myself Vishal Verma, i was working with icici predential . now i have already applied for my PF,
MY EMP ID - 5038463.
now i am not recived any amount from my PF,
i have send all the Document related PF Withdraw
so please Reply me on my mail id- [protected]@gmail.com, you can inform me on my cell. +91 [protected]

So please do the need ful.

On 29 may, 2019 i submitted complaint regarding my policies and gst refund against icici prudential life insurance. On 30 may, 2019 i receive a call from +91-[protected] this number person name deepak kumar (Employee id:12777). He said he is employee of icici prudential and contacting me regarding my complaint. He confirmed my bank account details with me and did three transactions amount rs 3602/, rs 8602/ and rs 8902/ on asking he said the amount will get credited in my account.

I found those transactions suspicious and called bank to check whether those transactions are credit or debit. Bank customer care confirmed those transactions are debit transactions.

Today, that person deepak kumar didn't answer my call so i filed dispute in bank and fir in police station.

Icici prudential life insurance is fraud first they didn't fulfill all the commitments which they made at the time of purchase of policy. Now, they are making fraud transactions on my account.

I want to withdraw both policies and refund complete amount.

Thanks,
Swati

Last year i purchased two policies from icici prudential in august 2018.

1. Icici pru saving suraksha (Policy no.[protected] of annual premium rs. 30, 000 with sum assured rs. 3, 00, 000 and maturity benefit rs. 2, 33, 372. Gst amount is rs.1, 351.

2. Icici pru future perfect (Policy no.[protected] of annual premium rs. 50, 000 with sum assured rs. 5, 00, 000 and maturity benefit of rs. 2, 39, 925. Gst amount is rs. 2, 251.

Issue:

1. Gst refund: icici prudential agent promised to refund the gst amount for both the policies as i was buying two policies at once. I did follow-up till january 2019 about the refund and after that he stopped picking up my calls. Till date i have not received the gst refund amount of (Rs. 1, 351 and rs. 2, 251) that totals to rs. 3, 602.

2. Financial year statement: i was supposed to receive the financial year statement for year 2018-19 with the correction in benefit summary slab of 4% and 8% slab of rs. 50, 000 which i had informed them during the "freelook period". As per the terms and conditions if any discrepancy informed in "freelook period" shall be resolved and corrected amount and address change would be sent in financial year statement.

3. Conversion of yearly payment to monthly: at the time of purchase of policies i requested to convert the payment frequency from yearly to monthly from next premium cycle. I didn't receive any confirmation on that as well.

Two days back (27 may 2019) i called icici pru helpline, and they said some senior person will call me back. But i didn't receive any response.

I want strict action against icici pru for false commitments and want to cancel the policies and want them to refund all my money. I raised all these issues during "freelook period" but they kept on promising and didn't do anything. I will not pay any premium going forward and i will be cancelling the ecs.

Attached are the proofs and i also have call recordings as proof.

Thanks,
Swati gupta

Sir i am md wasim worked as an insurance adviser 3 years in icici prudential life insurance company munger bihar but my agency was terminated in 2014 owing to not completed my mbg. But company renewed my licence in 2015 without my consent as i was terminated.
Now i want to work in other insurance company but my pan is still with icici prudential and current status of my agency is blacklisted i don't know why. I need help in releasing my pan as it's matter of my career and survival. As per humanity i have right to be free.
Kindly look into my problem and help me to get pan released. I need help
Yours faithfully
Md wasim
Code no - 969305
Pan no abmp9365m

I am residing at harij. I am a customer of icici pru. Life insurance and hold policy no.05727072 there is no branch of icici prudential so i have problem of part withdrawal of same i want to apply online for part withdrawal. Pls guide me for same. Insurance companies are accepting premiums online then they should be flexible for customers to withdraw the payments online and should modify their websites to apply online

I want not policy not insurance company and i want to make ko in the pese de and no one is here yet but i want to make ko in the morning and no one is here yet but i will let you know when i want to make ko in the morning and i will be there at next week and no one is here yet but i will let you know when i get it i will send it to you know when i get it i will send

I was an adviser in icici prudential life insurance munger bihar, i was terminated owing to not completed mbg in 2014. Icici munger renewed my licence in 2015 without my consent as i was terminated. Now i want to work with another insurance company but icici prudential is not releasing my pan and they mark my agency status as blacklist.
I need help in releasing my pan as it is matter of my career so register my complain regarding this.
Yours faithfully
Md wasim
Agency code - 969305
Pan - abmp9365m

I have purachased a life cover of rs 47 lakh from icici prudential (Policy no[protected] and the policy issued of rs 42 lakh only and taken full premium of 47 lakh now there is no option to modify or cancel the policy and charging me rs 70000 for cancellation of policy. Pls don't trust on their advisors totally fraud company.
Contact no-[protected]
Loan a/c no-lbjhn[protected]

Dear sir
/ madam

It's a big cheat with me by icici prudential staff. Mr ravi dhayal (Mobile number :[protected]/[protected] & his email id :ravi. [protected]@gmail.com) who was /is my rm done breach of trust. He came my office 7 times and every time, he was having my statement (Surprised) and forced me to invest for saving his job. With trust i have signed a form and requested not to deposit anywhere without my permission. When i was chennai he called me so many time and requested to say yes for one time investment only he didn't tell me that where he is putting. My cheque and form. I have trusted him blindly and he has done crime with me.

Now i don't have money to pay further.

Kindly help me resolve this issue
Please take a strict action against so that i can out from this situation asap.

Policy no according to msg 22289905

Warm regards

Vishwa raman nirmal
Policy no according to msg 22289905
Icici produntional

Hello,

I want to surrender ICICI prudential life insurance policy: - “Master Policy No. 28456956 ““Member identification no[protected]”.

Which I received along with Home Loan Account No.: - LBNOD[protected] from ICICI Bank.

I also like to inform you that I got cheated by DSA & ICICI employee. The statement quoted to me at the time of home loan was that availing the insurance policy is mandatory for all home loan applications and would be auto-canceled after 3 months from the date of issue.

But now when I tried to reach DSA (Traun Mobile- [protected]), ICICI Branch Noida (Ms. Debasmita Mohapatra Mobile No- [protected] still working with icici prudential & Nawed Mobile No. – [protected] Now he is no more employee of icici bank) everyone giving me excuses and suggesting me to continue as is.

Now it’s high time to take action for cancellation of above-given policy else I need to get support from consumer court.

Hope you understand my pain and direct monetary losses.

Regards

Praveen Kumar

Mobile -[protected]

Dear All,

I am an ex-employee of ICICI Prudential and I've worked there from Aug'08 to Feb'09. However I couldn't continue to my services because of prolonged illness which happened because of my accident.

I could not do my F&F at that point in time. Now I've started my job with some other organization and need my relieving letter.

Request whomsoever is responsible for this, please do the needful asap.

My Emp ID is 561349

Thanks!
Saurabh

My policy number is19930891, i bought this policy for my husband through icici bank on 30 sept 2016 from Mr. yogesh in naigaon east. at the same time i bought 3 more policies from him as i had discussed with the branch manager before.

1. the policy no 19930891 was told us with the total sum assured will be 50 lacs and premium will be less than 7000/- yearly. but we recived the policy documents late and we were suprised to see the premium was 6284/- half yearly. the sum assured amount was 65 lacs . the agent took our phone and did the verification by himself presenting himself as Mr valino pereira.

2. the policy no. 19930974 was for myself with the sum assured will be 20 lacs amd premium will be less than 7000/- yearly. i was satisfied with this poilicy.

3. the policy no. 19930752 was investment plan on my husband (valino macoy pereira) name the premium was told us 30000/- yearly. but when we recived this policy documents the premium was 60000/-

4. the policy no.19951295 was investment plan on my brother (Dinesh Mahesh Kumawat) name the premium was told us 30000/- yearly, but when we recived this policy documents the premium was 60000/-

all four policy documets were handed over by mr. yogesh after 3 months, i apporoched the bank manager and he promised us that he will do the needful.

even after a month nothing was done, and the manager said mr. yogesh has left icici prudential.

after this we are still managing anyhow to pay the premiums and its very diffiucult for us to pay so much ammount, i wish to hv i protect smart policy for my husband

pls do the needful

I took icici prudential ulip plan in october 2014.
I paid for 3 years and then i couldn't pay for it.

The policy is under discontinued status.

I wanted to withdraw funds as i needed money very urgently.
They denied saying that there is a lock-in period.

As per irda guidelines, i can withdraw the policy even if there is a lock-in period, however, i have pay surrender charges.

I went to the branch, they asked me to send the email to
[protected]@iciciprulife.com and they denied on that email.
I even called them today. They are still telling me that i can only withdraw it after 5 years.

Icici pru policy number 18944444.
I sent the email on thu, mar 14, 6:08 pm

I need urgent help on this.
I have attached their response as a screenshot in the picture.

Non receiving or attending customer care number... Always in busy or engaged... Very bad, slow & hopeless service in pune-satara road. Pune37 branch... Many times lift under repair... Server down... Printer not in work... For senior citizen there is no any fast attending service... Branch employee not guide properly.. Neglat customers queries.. There's are many other companies which provides fast n proper service to customers... Why your company not..???

I am vijay praveen i was working in pharmaceutical company i have been using salary account in icici bank after resigning my company i am finding suspicious deduction in my account i called customer care they told that you have activated icici prudential policy i didn't activate actually so i wanna cancel that policy and return my amount to my account i have added screen shot of it kindly do the needful

Sir, i am shashi jain, have not received any professional tax reversal document (Last date to submit is 20/03.19), as a advisor, code 01083336. I asked many of the time but local office (Dharampeth, lotus
Building, nagpur) is not co-operating with us. Last year also and this year also. Kindly suggest me what to do. I also send message to customer care, but they also suggested to ask local office.

I have received a message on 10th march 2019 stating
'premium due on 13th march-19 for your policy no 22061821for rs 29998 shall be charged to your credit card asper standing instructions. T&c apply.'

I have never given standing instruction to charge premium to my credit card. Please donot charge it to my credit card. I will pay it vide other modes.
Request you to stop charging premium to my icici credit card.