ICICI Prudential Life Insurance Complaints & Reviews

Sir... This is with regard to premium payment of my policy 35019075 payment about 10 days premium of 19, 919/-. I had contacted your customer care call on 13th march amount would be credited to my bank account by the 27nd feb of thus month... Canceled my policy and not received this document i request you yo look into the matter and help i the early refund of the amount paid
Cilent no :- [protected]

I am ex - employee in icici pru life. My employee is is 5032716. I have applied for my pf approx a month back & i sent my pf form to the mumbai a dress but as of now i have got no response from pf department. Kindly let me know when i can expect my pf. I am waiting for your reply as soon as possible. I have resigned in june 2017 and it's 2019 & it's been 2 years almost. Kindly help crediting my pf as i have send forms to your pf dept adress.

While going through my portfolio dt : 13/8/18 with the icici bank (Print not very clear) i came up with a surprise item. Sometime back my husband obtained me an icici pru elite life ii - ua2, policy no[protected] for sum assured 20l and paid the 1st premium of rs 2 lakh. But due to medical emergency arising out of myself diagnosed as kidney failure (Ckd) patient we had to surrender the policy within the stipulated time but in the emergency situation forgot to ensure refund of the rs 2 l paid as first premium. I find to my surprise that the amount has grown to rs 2, 47, 470.

I request you earnestly to help me by examining the records and if found correct to kindly arrange refunding the amount, which i need badly for my medical treatment and oblige. Your kind response will be highly appreciated.

Thanks and regards,

Saswati deb sikdar

Flat-4 i, wing-1, orbit city

82a, raja s. C. Mullick road

Kolkata-700 047 (West bengal)

Mobile contact : [protected]

Icici bank sb a/c no:[protected]

(Ps: i am using my husband mr. H. K. Deb sikdar’s mail id)

महोदय/महोदया,

मैं अनीता पांडे आइसीआइसीआइ प्रुदेन्सिअल लाइफ द्वारा फ्राड का शिकार हुई हूँ. मेरा पॉलिसी नंबर 20989386 Amount 250000 Rs जो की मुझे ग़लत जानकारी देकर बेची गयी थी। मैने कस्टमर केयर में काल करके उसे कैंसेल करवाने की रिकवेस्ट दी थी, परिणाम स्वरूप 11 जनवरी2019 को मेल द्वारा मुझे सूचना प्राप्त हुई की पालिसी कैंसेल हो गयी है, 15 दिनों के भीतर मेरा पैसा मेरे खाते में आ जाएगा।।

15 दिन इंतजार करने के बाद जब मैने 26 जनवरी2019 को पुन: कस्टमर केयर के टोल फ्री नंबर पर काल किया तो "उन्होने मुझसे 48Hrs का समय यह कहते हुए माँगा की इस वक्त में आपका पैसा आपके खाते में पहुँच जाएगा" ...परंतु जब पैसा नहीं आया तो मैने फिर से फ़ोन किया तो पता चला "3 फ़रवरी तक इंतजार करिए आपकी पॉलिसी पेमेंट के लिए अधिकृत विभाग के पास है"। परंतु मुझे फिर भी कोई सूचना नहीं दी गयी मैने फिर से 4फ़रवरी को कस्टमर केयर से बात की तो एक 4 फ़रवरी की रात में लगभग11 बजे मेल आया जिसमे बताया की पेमेंट रिकवेस्ट कैंसेल हो गयी है क्योंकि जिस खाते में पैसा भेज रहे हैं वो ख़ाता सुधीर कुमार (मेरे पति) के नाम से है जबकि वो ख़ाता सुधीर कुमार और मेरा ज्वाइंट अकाऊन्ट है, अब आप या तो अनीता पांडे के नाम से जो अकाउंट हो उसका डीटेल दें या फिर डिक्लेरशन दे दें की मुझे इस खाते में पैसे भेजने में कोई आपत्ति नहीं हैं।

"मैने भी #5फ़रवरी 2019 को 8:11 PMपर डिक्लेरशन हिन्दी तथा अँग्रेज़ी भाषा में लिख कर उसी मेल पर भेज दिया... अगले दिन मैने फिर कस्टमर केयर में काल किया। नतीजा उन्होने मुझे फिर से 2 दिन इंतजार करने को कहा 2 दिन बाद मुझे फिर 2 दिन के लिए डिक्लेरशन भेजिए अकाउंट का स्टेटमेंट भेजिए बोलकर टाल दिया उस समय मैने इन्हे स्टेटमेंट भी भेजा। मैने 7feb2019 को GRO SMGRO को CC BCC करते हुए उस दिन तक घटी सारी घटना बताते हुए मेल किया... 9 तारीख को मेल आता है उसमें लिखा होता है की आपकी रिकवेस्ट प्रोसेस होने अधिक में समय लग रहा है तब तक इंतजार कीजिए गौरतलब है मेल में मुझे कोई तारीख नहीं बताई गयी थी, मैने पुन: 11 फ़रवरी को रिमाइंडर भेजा फिर भी कोई जवाब नहीं मिला इसी बीच मैने कस्टमर केयर को फ़ोन किया तो उन्होने 18 तारीख तक इंतजार करने को कहा हालाँकि मुझे वहाँ से भी मुझे कमिटमेंट्स और गुमराह कई जाने वाली दोनो तरह के अनुभव मिले।

18 फ़रवरी की शाम को फिर से एक मेल आता है जिसमे वही शब्द लिखे होतेहैं जो मेरे पास 4 फ़रवरी को आया था 'जिसमे बताया की पेमेंट रिकवेस्ट कैंसेल हो गयी है क्योंकि जिस खातेमें पैसा भेज रहे हैं वो ख़ाता सुधीर कुमार (मेरे पति) के नाम से है "अब आप या तो अनीता पांडे के नाम से जो अकाउंट हो उसका डीटेल दें या फिर डिक्लेरशन दें की मुझे इस खाते में पैसे भेजने में कोई आपत्ति नहीं हैं मैने फिर से डिक्लेरशन दिया पर कोई कार्यवाही नहीं हुई पैसे नहीं आए ।

2-4दिन इंतजार किया फिर से कस्टमर केयर को काल किया रेस्पोन्स आया सोमवार 25 फ़रवरी को पैसे भेज दिए जाएँगे पक्का आप कंफार्म कर लेना फ़ोन करके, 25 को फ़ोन करने पर बताया आपकी कोई रिकवेस्ट नहीं है और आपने मेल से शिकायत की है हमारे पास उसका कोई रेकार्ड नहीं होता हैं पर यहाँ पर पेमेंट की तारीख 3 मार्च दिखा रहा है कोई बोलता आपकी शिकायत सीनियर लेवेल पर एस्केलेटेड है हमारे पास कोई जानकारी नहीं होती हैं (18 फ़रवरी से 2 मार्च तक मैने कई बार फ़ोन किया मुझे कई तरह की कमिटमेंट्स मिली और ज़्यादातर में 3 तारीख को पेमेंट हो जाएगा ये बात कामन थी)

2 फ़रवरी को भी मैने फ़ोन किया कस्टमर केयर में मुझसे फिर भी 3 तारीख को पेमेंट हो जाएगी ही बोला गया पर 3मार्च को एक मेल फिर से आया जिसमे लिखा था "आपने अपनी सहमति साझा कर दी है, हम भुगतान को आगे बढ़ाएंगे।" जब 6 मार्च तक पैसे मेरे खाते में नहीं आए तो मैने फिर से काल किया जवाब में उन्होने कहा की पेमेंट होने में15दिन का समय लगेगा मेरे पास 18 मार्च की डेट शो कर रहा है...

मैं वैसे भी बहुत लंबा इंतजार कर चुकी हूं, एक तो मुझे कंपनी ने पहले ग़लत तरह से पालिसी बेच कर ठगा हुआ है ऊपर से मेरे पैसे भी समय से वापस नहीं कर रहे हैं। अब मैं अपने आप को असहाय महसूस कर रही हूं।। महोदय/महोदया 11 जनवरी को पालिसी कैंसेल हुई थी तब से लेकर आज दिनांक 6 मार्च तक 55 दिन हो गये हैं और मुझे मेरे पैसे वापस नहीं मिले हैं। मेरा आपसे निवेदन है की शीघ्र अति शीघ्र पेमेंट करवाने की कृपा करें साथ ही कंपनी द्वारा समय जाया करने के बदले में मुझे उचित क्षतिपूर्ति के लिए पैसे दिलाने का कष्ट करें। एवं आप भी शीघ्र अति शीघ्र कंपनी पर फ्राड वा अनियमितता करने के लिए जुर्माना लगाने का कष्ट करें।

धन्यवाद
Anita Pandey
[protected]

Multiple call ids have been logged but with no response on update of nominee against my annuity policy with icici prudential. Customer care did not respond to any of the below logged call reference ids. Total lax is shown on the part of care team in resolving my issue

[protected]@iciciprulife.com
Call reference ids:

[protected]
[protected]
[protected]
[protected]
[protected]

Sir... This is with regard to premium payment of my policy 15112383... Which was due today... I made the online payment about 10 days ago but by mistake paidthe premium of 17, 091 twice... I had contacted your customer care call on 7th feb as well as after that but they informed me that the extra amount would be credited to my bank account by the 22nd of thus month... I request you yo look into the matter and help i the early refund of the extra amount paid.

Hi.. Ms kamla verma at icici branch 19c has missguided me. I have open my fd from imobile of rupees 20000 and went to 19c sec branch for inquiry about 80c certificate. There kamla verma told me this fd is use less and she will open new fd and cancel this one and she debit 30000 rupees from my account. But later on i came to know that plan is on market risk and not a fd it was some insurance immediately on same day i told her to stop this process and credit my money back but she started shouted on me and refuse to do the work next day she went on leave and not stop this process. Then i went to prudential life insurance office there i submit a cancellation form. But till date there is no progress. I did not receive any money or cancellation message. No one taking responsibility of it not icici bank branch and not prudential life insurance branch sector 8 chandigarh.

Hi, i have two policies with icici prudential. I have been paying 1, 01000 annually for five years and the policy never seen a profit, i have taken another policy last year stupidly, and realised i am at losing end. I called bank many times to withdraw the policies but there is no help from the bank regarding this. Infact i am advised i cannot withdraw once i have joined. I cannot afford to pay anymore as my income is not the same. I need bank to let me withdraw my both policies and not invest my funds anymore for both these policies: 22270813 and 19660889.
Thanks
Ds

Dear sir/madam,

My application no ob10766364,
You people were calling daily to take the policy, since when i have made the payment you foolish people are neither calling me nor taking my calls. My policy has still not been issued. Medical test is pending. On your broucher it is written that our medical team will visit to take medical report. Why they people are not coming since i have informed to vinod sharma who were always calling by [protected] and[protected]. Now this foolish man is not responding. Either you proceed my policy or cancel the same.

Regards,
Rajnarayan panday
[protected]

Dear sir/madam,

I was told by icici pru representative that after surrendering my 2 existing icici pru life policies, they can arrange a new policy which will have few years (Less than 3 years) premium payment term for which total premium will not be much more than existing policies surrender value. I accepted for the offer and surrendered one of my policy but i received the policy with 12 years premium payment term with each year 1.5 lakhs as premium payment, which is huge and may be not possible to affordable for me. I initially opted for 10 years maturity period but they provided 12 years maturity period.

I asked the concerned manager why this is happening, after several days follow ups he replied that he has requested to change this policy premium term to five years, so he asked me to wait, i accepted and did so, but to this time this change has not come into effect and he is not replying to my calls or e-mails making it a frustrating experience.

So i want to please cancel my new policy[protected] without any losses.

My mobile number: [protected], [protected].

My email address: [protected]@gmail.com

Thank you
Saravana

I want to cancel my policy ob10557187 application no
Please cancel it and refund my monry in my bank account[protected]
Name sandeep kumar
D. O. B 14/02/1978
Village pathiar the nagrota bagwan distt kangra h. P

Please look this matter imake payement by mistake please solve my problem iam a regular customer of icici bank last 7year
Please solve it
[protected]

Sir I have book aa flat in migsun villasa in sub vention plan and loan with ICICI bank Kaushambi branch they collect the documents from me for insurance saying that it is mendatory with home loan I said you will collect but hold my insurance procedure till I confirm today suddenly I get the email and message for my insurance policy generate...this is totally harrasement of human ...what should I do now more kindly suggest

Respected sir,

I banamali montry resident of chandra apartment, gandhi nagar, hyderabad-telengana-500080. I have made payment of rs.6404 for
Icici prulife iprotect smart. On 5th february 2019 and my application number
Ob10706804. I would like to cancel my policy as i am unable to pay the next amount and would like to get the amount refunded to my state bank account no - [protected], ifsc code-sbin0016132, branch code-16132, koraput bazar branch - koraput, odisha-764020 that is in my name banamali montry.

Feeling cheated - icici never again
Invest in icici - never again.

Icici venture iaf 3
I invested in iaf series iii... It's a complete scam.. Whilst seeking investment to the size of 25 lacs, they promised 25% returns and time limit of the fund should have closed long back... Three years they extended without any consent, rather they have forced investors to keep invested without any exit strategy for investor.

Icici gsip
Gsip another policy we invested, again its a scam with thousands o[censored]nhappy investors due to icici misselling. Again thereto despite icici misselling investor is not returned even what he's invested and the proper officer mrs. Rashmi ben has not returned any answers to my 56 messages sent to her asking her to help a customer.

Icici elite wealth
Icici elite wealth, in this policy, the proper officers were so keen to sell the policy that they promised to pay cash back the 3% policy charges year on year.. Did return the 1st year charges but from the 2nd year defaulted to return the policy charges. When i stopped paying third year premium, again to induce customer that he pays the premium, they agree to cash back for 3rd policy year.. Our rm is the great mr preet.

About one crore rupees stuck with icici and have no response whatsoever from icici … any lawyer in reading, any law makers in reading, any irda officials in reading, any ombudsman in reading, any investment consultants in reading, any icici top officials in reading, pls come forward to help us secure refund of our monies invested with this rough company, whose failed in all conduct with a customer.

Invest in icici - never again... Consumers pls. Note.

Best regards/firdosh contractor
Email - [protected]@hotmail.com
Whatsapp - +[protected]

Hello sir,

I worked for the company icici prudential in 2006 (For 2 months only) at jallandhar, punjab.
Due to some reasons i didn't collect my experience/relieving letter from the respective company.
Kindly help me with the documentation from the company icici prudential.

Thanks
Richa vaid
[protected]@gmail.com
Student at imsproschool, delhi

Forcefully icici branch office applied this policy and smartly send all documents after 1 month of policy so that i can not take advantage of free look period. Now not accepting my cancellation request which is send by mail. Now i am not willing to have this policy of premium101000 rs. [protected]

Icici bank branch: chikalthana, aurangabad. Maharashtra.

Dear sir
Today morning my account#[protected]. Is autodebited with 60000 rupees for the premium of icici wealth builder policy. But i don't want to make payment right now. I am in need of money. Hence cancel this transaction and request you to refund 60000 rupees to my icici bank account#[protected].
Please do the needful.
Attached find statement for transaction details
Thanks
Harshal churi
[protected]

Dear sir/ madam,

I request you to please stop the below mentioned folio numbers for redemption process.

Actually i thought i want to stop monthly deduction in my saving bank account (Ecs cancelation), because last 10 months market is not good. And also i thought that i want with draw the amount when ever market is good (Redemption).

The above thinking i have expressed to icici bank habsiguda person ms. Geetha. She also accepted that and she only told how to write the letter and also same day she advised for recurring deposit. I have done monthly recurring deposit for the same amount.

But to day i have gone through my mail id i have received mail for folios redemption. Immediately i gone for icici bank for checking, but that lady today is on leave.

If now i will take redemption i will get big loss and i want put money (Up to this month) minimum 2 years (Advised by icici mutual fund people).

I request you people please consider this and do needful help for me.

Folio numbers: 10348705/93
12168552/03

Regards

Srinivasulu

[protected].

I had taken policy in jan 2017 and in july 18 i had gone through angioplasty, but not claimed through icici pru, just informed them about the same in end of july 18.

Check the mail received from icici pru..
In response to the same, we state that the aforesaid policy was issued on january 29, 2017 basis the application received. Further, due to non-receipt of renewal premium amount due for october 2018, the policy had attained to lapse status.

We understand that you had approached the company for reinstatement of the policy. Post evaluation, requirement for medical was triggered and we understand that the same was completed by you. On assessment, the request for revival of the policy was declined due to past medical history of angioplasty.

Accordingly, the company had processed the refund of premiums received under the policy and we understand that you are in receipt of the same.

We do hope to have addressed your concern.in case you are still dis-satisfied, you may write to our senior grievance redressal and compliance officer within 8 weeks. Click here to write to our compliance officer.

Signature forged by the employee. I am been issued an policy without my knowledge. The complaint was the icici prudential is playing with customer money, and they do as they wish and feel no action will be taken againts them. This incidence is similar they have issued a new policy by doing my signature on all the form as i had said that i don want do invest as that money is required for some other reason, the attached copy of forged signature is attached bellow pls help me in getting my money back by cancelling the policy this fraud employee and company is not ready to give any reply on my complaint as i am behind them for more than one month.
My register id with icici policy number 28223541 is [protected]@outlook.com

Regards
Keith armstrong
[protected]@gmail.com