ICICI Prudential Life Insurance Complaints & Reviews

Hi,

I took a life insurance policy with ICICI, because the representative said that it can be paid through ICICI credit card and later it can be converted to EMI's. The representative compelled me to took this policy. Since it was converted to EMI, it was very helpful while repaying. But now they are saying it is not poosible. I am totally dis satisfied with the false promises given by the representative and the ICICI service.

Regards,
A.Somasundaram

I had purchased policy no 02548768 in 2006 @Rs.18000/- yearly premium paid. Due to bad economic condition and also change of residense I could not continue the policy after paying first premium. I enquired at ICICI Bank Ltd. Dindoshi Branch from where I purchased from official agent of ICICI,when I was advised to wait for 3 years to have surrenderred policy refund.Now after completion of 3 Years,I visited BSL Vashi branch for refund, I was shocked that they are forcing me to revive policy paying Rs54000/- which is not within my capacity.The lady from ICICI Prulife Vashi office also told that refund will not be given.What should I do to surrender my policy and take refund back?

Hi,

I have surrendered ICICI Prudential policy with policy number 05393012 on 20th November, but till date I haven't received the amount.
Below are the details
1. On 20th November I have surrendered the policy, by providing one cancelled cherub so that the amount can be credited to my savings account
2. But the amount has not been credited to my account and sent a cherub (cheque no -409422) to my invalid residential address
3. The cheque got returned back to ICICI Pru Life Mumbai branch
4. I got a message stating the cheque has been returned back, so I submitted request in Secunderabad ICICI Pru life branch stating send the new cheque to ICICI Pru Life Chandanagar branch which is near to my address.
5. I collected the cheque on 27th November from chandanagr branch (The cheque is on my name), and credited the cheque in my savings account, but the cheque got dishonored because that is the previously cancelled cheque (cheque no -409422).
6. Again I contacted chandanagr ICICI Pru life on 1st week of December, they said one new cheque will be issued to me in 3 days and they will call me once the cheque is received by the branch.
7. till 22nd December I haven't get any reply from Chandanagr branch, so I went on 22nd December to know the status of my policy request, the most irritating thing here is, the cheque has been sent on 7th December but the employees in chandanagr branch has not been called me.
8. When I got the cheque the cheque is issued on “ICICI Home Finance" which is useless for me.
9. Now they are saying that the money will be given to ICICI Home Finance and the Home Finance will credit in my account
10. When today on 29th December when I called they were saying they don't have any idea.

I have been receiving call at my number[protected] continously since last three months ,I have been personally requesting them to not call again several times but of no vain ,they make it sure that they spoil our day by calling us again and again .
You are requested not call any of our number by our firm name Raja Ram and sons and my mother number (smt Madhu Aggarwal).

Ankur Aggarwal
[protected]

one of the calling numbers[protected]

Dear Sir,
My name is -SITAKANTA ACHARYA. And my father’s name is- SUDARSANA ACHARYA.
I have a policy from ICICI-PRUDENTIAL with policy number[protected] for the last 4 years almost.
It is in the category of Maximizer- growth unit link plan.
As the unit cost went down drastically in November 2008, one of the executives came from ICICI , by name “Swati” and said that she had been sent by their head office to help the policy holders recover from the loss. And she had almost all the details of my policy, so I believed that.
She advised me to divert a part of the money in that policy without any extra charge where there was a guaranteed profit. And I agreed to divert Rs 15000.00 and she created a new policy with number[protected] on 26 Dec 2008.
My billing address at that time was
38-A, Nagli Rajapur.
Nizamuddin East,
New Dellhi -13
But there was no such request from my side to return any money to me from the old policy[protected]maximiser).
In the month of April 2009, before I left Delhi and shifted to Bangalore I requested, on 16 Mar 2009, to change my address to :
No-7, 16th -Main, 17th Cross
N.S. Palya, BTM 2ND Stage , Kuppuswamy Layout.
Bangalore 560076. Ph-[protected]
The Policy agent “Swati” took all the details and committed to me that she will take care of this address change properly and I need not to worry for that.
After coming to Bangalore I never received any of the billings of both of the Policies at my Bangalore address. When I check with Swati, she told me that there was a cheque of Rs 15000.00 was sent by mistake to the Delhi address in the month of March 2009. I checked with my family that had been staying at the mentioned Delhi address till August and no such cheque was received from ICICI on my name.
Still there is no such information about that cheque , which I had never asked for and every time I called Swati, she told me that she would look after the matter and resolve everything.
Nothing is resolved so far and she is not even picking up the phone these day If I call.
The name of the agent : Swati
Contact number is[protected].
Please consider my problem. I need your kind help and am not a rich person to ignore such a big amount of money which I have been saving for the marriage of my adopted daughter.
Thanks and regards,

--
Sitakanta Acharya.
Ph-[protected]

I am RAJESH an ex-employee of ICICI Prudential.I joined the organisation on 26TH of JULY
2006 and left the organisation on 11THJUNE 2007.My employee ID was 509525.
I have completed all the documentations regarding my Provident Fund and other claims.
I am eager to know the status of my PF and other claims since I am jobless at present and bound to pay certain instalments of my vehicles which is falling very heavily on...

PLEASE REFER MY POLICY NO.01271743, LT PENSION BALANCER-II SCHEME, FOR WHICH I PAID THE PREMIUM OF RFS.10,000/- BY CASH ON DATE 14.12.09 AT YOUR OFFICE BRANCH OF M.G.ROAD, BANGALORE (BESIDE GALAXY THEATRE). TILL DATE I HAVE NOT RECEIVED PREMIUM PAID RECEIPT. DUE TO YOUR SYSTEM PROBLEM IT WAS NOT ISSUED TO ME RIGHT AT THE TIME OF PAYMENT. I REQUEST YOU TO KINDLY E-MAIL THE SAME at the earliest TO MY E-MAIL ADDRESS ALREADY GIVEN TO YOU- [protected]@rediffmail.com .

ALSO, PLEASE CHANGE MY CORRESPONDENSE ADDRESS NOTING AS BELOW IN YOUR RECORDS: MY NEW ADDRESS IS : V.S.SUDHAKARA, S.R.U., (GOVT. OF INDIA), MOTI TIBBA, DALHOUSIE- P.O. , PIN-176304, DISTRICT-CHAMBA, HIMACHAL PRADESH.

THANKING YOU,
V.S.SUDHAKARA.

Mr. Manpreet Adviser No. 432439 Branch Janak Puri B1, New Delhi Phone No. [protected]

Is keep on calling me on my mobile and forcing me to take insurance policy when asked from where he got phone no. his reply was he has got phone no. data with name from his unit manager.

This is a regular nature of call which he made to me no. of times it is just a harassment and these kind o[censored]nwanted call needs to be stopped with immediate effect.

Dear sir,
i am employee for ICICI Prudential life insurance co. ltd.,
i was been tagged absconding due to not reporting to my
manager since 10 days as i felt sick. and i am not interested to
work with icici any more due to personnel reasons.
can i get my last pay slips ? its needed for my next job.
please do the favour.

Forever Life RP (UIN: 105N001V01) policy number 00381610. Surrender of Policy with refund value of Rs 50975.

I have sent multiple reminders to ICICI Prudential since 14-May-08. The summary of Email correspondence with ICICI Prudential is

1) Advisor ( Hemraj Chheda and Bhagwati Chheda) associated with Policy opening is not having any interest and inclination. Services are not available for the change in address, premium receipt followup, payment mode by credit card, change in contact numbers, etc.

2) As per the Email dated 26-Mar-09, received from ICICI prudential,

The Surrender value = 35% of total premiums minus first premium + Bonus
Total 6 premiums paid till year 2008 is = Rs 61170
Surrender Value = 35 percent x (61170 minus 10195)]+ GA + vested Bonus

Bonus Details are
• GA till Mar2006 = 32455.06
• Vested Bonus in Mar-07 = 8204.79
• Vested Bonus in Mar08 = 7819.80

Total Bonus = 48479.65

Accordingly Surrender Value = [35 percent x (61170 minus 10195)]+ 48479.65 = 50975

ICICI declares Surrender value of Rs 30433/-

I have sent complaints to IRDA and Insurance ombudsman. They seem to be associated with the company ICICI Prudential. Overall my attempt of communication with ICICI Prudential on its services, dissatisfaction, lack of response from advisor, its rudeness in replies and non-availability of customer friendliness, is completely not available.

Due to misrepresentation, inability to furnish justification to continue with policy and Dishonesty in hiding the fine prints which are not presented before purchase of Policy by ICICI Prudential, I request the authority to arrange refund of Rs 50975/- along with interest on delayed settlement request initiated to ICICI from Jan-2009.

I am looking for any information which can help me to file the consumer complaint and criminal case against the chairman, Insurance advisor and all the directors of the company for cheating, misrepresentation, breach of trust, causing wrongful loss and dishonesty. If any reader would like to share availability of good advocate then he can reach me on [protected]@gmail.com

I applied for Insurance policy under the above scheme, paid the premium on 2/11/2009,chq encashed on 3/11/2009 policy issued on 29/11/2009 at 29/11/2009 NAV and received the document on 05/12/2009. Applied for Free look refund on 14/12/2009 accepted by the company on 16/12/2009 and refused for refund on 19/12/2009. Reason being that the applicant is the advisor of the company. Applicant/proposor Mahesh Bhutra is not the advisor but BP (Business Partner) of the company.

Dear Sir/Madam,
I had applied for ICICI Prudential Health Insurance.Rs.15000 debited from my credit card.Unfortunately my application declined by ICICI Prudential.When I spoke to customer care of ICICI prudentail they provide me compalint number and assured that ICICI prudential will refund Rs.15000 within seven working days.
I wait for eight days but I did not get that ammount.When I called ICICI prudential customer care again excutive provide me another complaint number 14836035 and said I would get ammount within seven working days again.In this way its been 45 days.ICICI Prudential concerned persons are doing nothing to revert back my amount.

policy reference number:SR[protected]

Please do the need full to get my amount back.

Regards
Dhananjay Yadav

sir,
i wish to inform you that due to my financial crunch , i would like to surrender the policy of icici prudential of policy number[protected] against myself subir kumar dey as policy holder , gave premium of amount 15000 rs as the first premium,
after that i have spoken many times to your customer care officers for the refund of the policy but no positive result found.

i hope you will understand my position and help me to get the money back as early as possible.
i am leaving my contact number and address as below .
subir kumar dey
9/4a/1k, south sinthi road
kolkata -700050
ph- [protected]

I have apply for icici's new launched plan named 'LIFE ASSURE' .
The Regional Mnager of Company has done wrong commitment with me at the time of investment and then after investment when after investmetn procedure completed he do not responde me.so please help me.

Sir , though I made a request to cancel the policy document sent to me by ICICI they refused to cancel it. They kept on sending me credit card statements with interest levied on interest and finally removed rs 5814.50 on16/3/2009 from my saving a/c. After I wrote a letter to CMD, they refunded 6271 to credit card a/c.When I asked the credit card department to refund the payment made from saving a/c less 200 charges charged by ICICI prudential RS 5614.50 they refuse to pay me saying that u are defaulter and bank applied certain rule to withdraw from my saving a/c
Pls help me what should I do

Regards
james

The entire conversation is made over here along with the complaint number.
Still i didnt receive any proper assistance from your side.
TELL ME WHAT THE HELL IS GOING ON.
where the hell is my policy documents and my money.
Neither you are sending me my money back to me nor my policy documents.
I dont want your policy not at any cost.
Please refund my money back to me.
I got screwed up from the worst services of yours.
I NEED IMMIDIATE REPLY.

On Tue, 01 Dec 2009 13:22:29 +0530 wrote
>Really it s a hard time to cop up with u people.
>
i got screwed up now.
>
i called in your customer care department and launched my complaint (Complaint number[protected].
>
moreover i come to know this thing that i had taken two policies and another one is crisis cover, for which i had never applied for.
>
and the docs ahd been collected by my mother which cant be happen at any cost beacause my mother is in rajasthan from past one month so did the ghost had collected the documents.
>
and how it can be possible that the phone number whcih is not in working from past one year that will be my registered mobile number in my policy.
>
just cross check it from airtel about that number.
>
and i had send you the first mail before 15 days of my submission of application form.
>
so i hereby request you to kindly return my money back to me asap.
>

>
Thanks & Regards
>
Ankur Chawla
>

>
On Tue, 24 Nov 2009 14:56:41 +0530 wrote
>
>Dear Mr. Chawla,
>
We refer to your email dated 14th November, 2009 pertaining to your Hospital Care (UIN:105N068V01) policy "12816725".
>
Kindly note the welcome kit for your above mentioned policy has been dispatched to your mailing address registered in our records as on 23rd November, 2009. You shall receive the same by 3rd December, 2009.
>
Your mailing address registered in our records is as mentioned below:
>
E-8 Krishna Nagar Kankhal
>
>Haridwar-249404
>
>Uttaranchal
>
Please contact us for further clarifications, if any.
>
Yours Sincerely,
>
ICICI Prudential Life Insurance Co. Ltd.
>
* Insurance is a subject matter of solicitation
>
>* In ULIP policy, the investment risk is to be borne by the policyholder
>
>____________________________________________________________________________...⇄
>
>Going Green – Committed to saving paper for a greener future
>
Effective Aug ’09, customers on monthly premium paying frequency will receive their printed receipts on a quarterly basis. The monthly receipts will be emailed to the registered email id and will also be available on www.iciciprulife.com
>
>____________________________________________________________________________...⇄
>
>
>
>[protected]Original Message[protected]
>
>
>
>Tell me wht the hell is this going on.
>
>till date i didnt recieve the docs.
>
>i dont want this policy kidly cancel this policy and return my money back to me ASAP.
>
>is this a way of your working.
>
>i m surprised that the company on sucha big level makes the mistake like this.
>
>i don't want to continue with this policy neither today nor tommorow.
>
>kindly cancel it and refund my DD back to me.
>
>
>
>Thanks
>
>Ankur Chawla
>
>On Mon, 16 Nov 2009 14:31:20 +0530 wrote
>
>>DearMr.Chawla,Werefertoyouremaildated14thNovember,2009pertainingtoyourHo...⇄
>
>causesometimeithappensthatyourpersonkeepthepoliciesintheircustodyforalongtim...⇄
>

Hi,

I have taken Life insurance from ICICI Prudential for my Duaghters and had paid premium of 30000/ each in the month of Sep'09. Now, 2 days back I got the letter from ICICI Preudentil stating that 1 premium is still due and is been ceased due to non receipt of payment.

Now, I have the acknowledgement details from ICICI pru, which I got at the time of depositing 30K each in both the accounts. Now when I spoke to ICICI Pru guy then intially the lingered on that syatem is not working and they are not able to find the details BUT finally they have agreed that it was a mistake at their end and they have deposited all 60K in 1 account instead of depositing 30K in each.

Now, they are asking me to sign on internal transfer letter Which I am denying as its a mistake from their end and they should get this corrected. Now I am sure that they gonnalevy late payment charges as well + reactivation charges for the ceased account. I am HELPLESS and action should be taken against ICICI Prudential for such negligence.

I am planning to formally launch a compalint against ICICI Pru as well.

-Nishit

Dear Sir/ Madam,

My self Devendra Deshmukh, I was left my job of ICICI Prudential Life Insurance Co. Ltd. on 10/09/2009 and same day I was applied to withdraw the PF, But I can't recive my PF Amount as on date. My PF A/c deatials as follows.

Name : Devendra Prakash Deshmukh
Name of Employer: ICICI Prudential Life Insurance Co. Ltd.
PF A/c No: 530872
Date of Apply to withdraw PF: 10/09/2009
Contact No: [protected]

I hope you may proseed the compalint fast.

Thank You

I worked with ICICI prudential life insurance company as unit manger.My employeee id is 523875. I resigned the job on 26/feb/2008 and provided my application for refund after two months of resignation. Kindly do the needful to relaese the same.

I have following folio numbers against which I haven't received the Account Statements since last one year. There is no change in my address & contact no.

ICICI Prudential Infrastructure Fund 2808162/61
ICICI Prudential Dynamic Plan 2808746/55
ICICI Prudential Emerging Star 2808926/97

Under these folios I've opted for SIP which is being deducted from my bank monthly. I need to know the status of my money.
Also there is no problem with my other dak & courior, my place in the main city.

Kindly do the needful at the earliest.

Regards

Shikha Dalmia
H.No.156 Sector 29
Faridabad