ICICI Prudential Life Insurance — Extra amount deducted in refund amount for policy E7255120

These guys relationship managers seems to be most untrained professionals. Initially i took policy for 13 yrs but i want to modify for 14 yrs. unfortunately i already paid for 13yrs policy But by that time it was not processed yet. One of the relationship manager said that if you want change the term you can mail to [protected]@iciciprulife.com and they will assist but first upload documents to process and then you can change.
But after processing they replied that i have to cancel policy and then reapply for 14yr term and the previous policy money will be refund with no deductions as I requested immediately. So i did that and then they refunded my money after 10days deducting 360/- from the premium without intimating me. This is so bad at ICICI part looting the money in this way as well.