Claimed

ICICI Prudential Life Insurance Complaints & Reviews

2.8
Updated: Jul 16, 2026
Complaints 1353
Resolved
732
Unresolved
621
Contacts

File a complaint to ICICI Prudential Life Insurance

Having problems with ICICI Prudential Life Insurance?

File a complaint and get it resolved by ICICI Prudential Life Insurance customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Prudential Life Insurance reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
priyavinoth
from Chennai, Tamil Nadu
Dec 24, 2018
Report
Copy

fraud by an agent of icici bank.

Address: Chennai, Tamil Nadu, 600106

Respected sir/madam,
I would like to bring to your notice than i have been cheated by an agent of icici bank. We have given 1, 17, 000 to the agent agreeing on june 13, 2017. But after a year we come to know that he has changed the agreed policy to icici prudential which we were not aware of and did not agree upon. The agent did not inform anything about icici prudential.
As my father was not literate the agent took signatures...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bikasm
from Mumbai, Maharashtra
Nov 24, 2018
Report
Copy

removal of agent code from irda portal

Address: Thane, Maharashtra, 400610
Website: www.iciciprulife.com

Cancellation of agency licences of bikas mahanty code :ici00 989007

To,
The deputy director, dated 11th november 2018
Shri t venkateswara rao,
Insurance regulatory &development authority
Consumer affair department
United india tower, 9th floor, 3-5-817/818
Dasheerbagh, hydrabad -500029
Email : [protected]@irda.gov.in
Subj: application for cancellation of agency...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
M
Maulik Makadiya
from Ahmedabad, Gujarat
Sep 5, 2018
Report
Copy

not allowing me to surrender

Address: Gandhinagar, Gujarat, 382010

I went to icici branch to open a fd and in the bank, a bank employee guide me wrong information and force me to go for weather builder 2 plan to get very high return. He just did this for his benefits.

Now i have already paid 2 premium 1 lac of each and got a return of just 10k. Which is just 4 per.

When i went to icici prudential branch in gandhinagar, they did not help me and just smiled by saying you don't...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rabindranath59
from Bhubaneshwar, Odisha
Jan 23, 2018
Report
Copy

cancellation of policy

I was subject to application of policy under icici prudential on 3/3/16. I got the policy document on 11/4/16 and applied for cancellation on 13/4/16, while applying for cancellation, they refused to take my application on the ground that my free lock in period is over as it is counted from the date of e-kit which is not mentioned in policy document....
Helpful
Found this helpful?
2 Comments
Report
Copy
S
sandeepsin11
from Delhi, Delhi
Dec 12, 2017
Report
Copy

ex employee relieving letter required 567136

Address: Lucknow, Uttar Pradesh, 226012

Hi,
I have been worked with icici prudential life insurance company from the period of sep 2008 to july 2010, my emp id was 567136 in the name of sandeep singh, but unfortunately i lost my salary slips and experience certificate.
My email id and mobile no. Has been changed and i am not able to login ex employee portal. Kindly assist for experience certificate as i am in desperate need of the same for my new job.
br...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
S
Shourabh Shekhar
from Pune, Maharashtra
Nov 14, 2017
Resolved
Report
Copy
Resolved

icici lifetime classic - employee behaviour complaint

Address: Mumbai City, Maharashtra, 400080

This is regarding the icici lifetime classic policy that i bought. I realized that it was not the right investment policy for me and went to the nearest icici prudential office to get it cancelled. While i was filling the form, a senior official from their office started shouting at me for the policy cancellation. He also called me names, questioned my educational background. When i told him that i am an iit graduate and educated enough to...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr.Rajeev K.R
from Thrissur, Kerala
Nov 10, 2017
Resolved
Report
Copy
Resolved

claim rejection

Address: Thrissur, Kerala, 680028

I had submitted a claim request for mrs. Indu. V. P on 8/9/2017 for plaster cast application below knee done on day care basis (Claim no. Cl9288181 on icici pru health saver policy no.1140180). But it was rejected citing policy terms & conditins 3. (Benefits) a. (Hospitalisation insurance benefit) a. (Hospitalisation) for less than 24 hours hospitalisation. But as per policy terms & conditions 3. (Benefits a. (Hospitalisation insurance benefits)...
Helpful
Found this helpful?
Write a comment
Report
Copy
2
22Shobha
from Delhi, Delhi
Aug 17, 2017
Resolved
Report
Copy
Resolved

fraud committed by insurance advisor and insurance company.

Address: New Delhi, Delhi, 110019

Dear sir / madam,

I am very very depressed because i lost my father recently. This complaint is regarding fraud committed by insurance advisors and insurance company.

My policy advisor is icici bank ltd rlg

Code / license no. 00151827

Insurance advisors / agents (Name: david, mobile [protected] and narendra [protected]) came to my house 2 times to sell the investment plan with...
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yesupatham
from Ambasamudram, Tamil Nadu
Mar 7, 2017
Resolved
Report
Copy
Resolved

Foreclosure of policy

Address: 6270001

In may 2009 i opened a policy scheme investshield cashbak. Policy no:11919546.
I paid premium amount? 30, 000 after that due to some reason i am unable to continue the policy, now the status says "your policy is foreclosure". Already the lock period is over till now i didn't received the amount which i invested so kindly do the needy in recovering the amount. Thanks in advance...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
deepikasood
from Delhi, Delhi
Mar 21, 2016
Report
Copy

Need to cancel my application as application pending due to medical reports

Website: www.iciciprulife.com

I have purchased online term policy ICICI smart plus on 3rd march 2016.My application no. is OB05204850.Earlier i was told the medical is not required and if required then it will be done at my home.So for my convenience i took this policy.After wait for medical on appointed date when no one turned up, I contacted Healthassure Team on 8th March, but didn't received any response.After that i made so many calls to customer care, at last they...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
NRAHULMATHEW
from Mumbai, Maharashtra
Sep 30, 2014
Resolved
Report
Copy
Resolved

UNAUTHORISED TRANSACTIONS

Address: Chennai, Tamil Nadu

I have a policy with ICICI prudential with policy no. 18071284. My premium amount is Rs.50000 per year. My premium was supposed to be due on 26/09/2014 and without any prior intimation or communication ICICI bank and prudential have auto-debited the amount at their will unilaterally without taking my authentication either for an ECS or auto debit or a cheque. I have been trying to get my refund but the bank says its not their problem and...
Helpful
Found this helpful?
2 Comments
Report
Copy
W
write2drimran
from Sangareddi, Telangana
Jun 13, 2014
Resolved
Report
Copy
Resolved

malpractice and unfair business practices of handling new policies

Address: Hyderabad, Andhra Pradesh

I had invested in a icici prudential pinnacle super –lp policy in june 2011 with policy no. 15593175, I have regularly paid 1 premium there after in june 2012, in sept 2012 I had received a call from Mr. Rahul khanna cell no: [protected], I was informed that this pinnacle super has been taken through an agent as a result regular additions are not being added to the policy and were paid to agent instead. I was given option of switching the...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jkala
Feb 3, 2014
Feb 26, 2026
This thread was updated on Feb 26, 2026
Resolved
Report
Copy
Resolved

Fake calls for policy numbers

Address: Mumbai City, Maharashtra

I got a call from a company which mentioned I have a bonus of 83000 rupees and that is being credited to the agent who helped me get this policy. I received this call from the number [protected].<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The name of the person was Avinash Sarpotdar. He mentioned he is an employee of ICICI prudential life insurance, Prabhadevi branch. He also...
Helpful
5 other people found this review helpful
5 found this helpful
7 Comments
Report
Copy
S
sudpat1
from Ratlam, Madhya Pradesh
Jul 21, 2012
Report
Copy

Non availability of surrender form on co. website.

Address: Madhya Pradesh

I want to surrender my Life stage Pension plan policy. I live in Dhar (M.P.). I purchased the policy through sales executive available at ICICI bank brach DHAR. Now I want to surrender above policy. I have approached the branch for getting policy Surrender form . But since last more than 15 days I am regularly being turned back without form for one or the other reasons.
I searched the form on company's website also but it was...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rajiiita06
from Gurgaon, Haryana
Oct 30, 2011
Resolved
Report
Copy
Resolved

regarding misplaced of my amount and not issuing my health saver policy

Address: Allahabad, Uttar Pradesh

Dear Sir/Madam,


My name is Rajesh Kumar Kesharwani, purchased ICICI PRU HEALTH SAVER policy for my family, which includes me my wife (Saritha kesharwani) and son (Namish kesharwani) on dated 29th August, 2011.

Ø As according to company policy and need I have opted half yearly mode of Premium Paying Frequency at the time of submission of form and also submitted all the necessary...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
DILIPKUMARJAISWAL
from Shahjahanpur, Uttar Pradesh
Sep 10, 2011
Resolved
Report
Copy
Resolved

RESIGNATION/NOC/CANCELLATION MY LICENCE

Address: Allahabad, Uttar Pradesh

To,
Head of Insurance Lok Pal/Head of IRDA

Sub : Not Remove my PAN Number from his site in Respect of Dilip Kumar Jaiswal from Allahabad (Resignation/NOC/Cancel My Licence)

Sir/Madam, Respectfully I beg to state the following few lines for your necessary action in the matter.
I am tried many times & requested the Manager, ICICI-PRUDENTIAL LIFE INSURANCE COMPANY LTD, Branch-2 Civil Line Allahabad...
Helpful
Found this helpful?
6 Comments
Report
Copy
P
pejaver
from Calicut, Kerala
Aug 28, 2011
Resolved
Report
Copy
Resolved

Surrender Value Discrepancy

Address: Bangalore, Karnataka

Hi

I am a holder of ICICI Prudential Life Insurance policy (No[protected]. The policy is called Save 'n' Protect and is a fixed term plan. The policy details are mentioned below.

Policy Term : 25 years
Policy Commencement Date : 07/12/2002
Maturity/Termination Date : 07/12/2027

I have been promptly paying the premium (Rs 17732) for this policy without any delays, every year,...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
vin_indiain
Aug 9, 2010
Resolved
Report
Copy
Resolved

Cheated by ICICI Prudential

Address: South West Delhi, Delhi

I have taken a policy under ‘ICICI Prudential Assure Wealth – Plus’ from one of ICICIC's brokerage firms Netambit ValueFirst Services. The premium amount is Rs 50,000 and the sum assured is Rs 5,00,000.

The agent from Netambit mislead me with regards to the policy features. Many of the things he told me are not mentioned in the policy document. I have tried to clarify the terms & conditions of the policy multiple...
Helpful
Found this helpful?
6 Comments
Report
Copy
K
kisho46
from Coimbatore, Tamil Nadu
Jul 10, 2010
Resolved
Report
Copy
Resolved

Foreclosure of policy

Address: Nagpur, Maharashtra

I am existing customer of ICICI Prudential, plan name lifestage RP policy no.[protected]. I have opened policy in year 2007 with EMI of Rs1700.00 per month, and I have paid 8 EMI of Rs.13600.00 and after that I was unable to pay the premium due to some problem. At that time I talked with customer care regarding forclosure of that policy but he told me that the policy is having locking period of 3 years and I will not get money return, please...
Helpful
Found this helpful?
4 Comments
Report
Copy
S
sophia_spice
from Pune, Maharashtra
Jul 9, 2010
Resolved
Report
Copy
Resolved

premium paid but not showing

Address: Pune, Maharashtra

Hi Mr V Vaidyanathan

I write to you with immense frustration and dejection. I have a policy no 02424099 with you since 2006. I never faced any issues with this until this June. I’d been to my bank to request for a statement of account and realized that the ECS for June had not been debited from my account. The Bank manager from Kotak Mahindra had this amount debited from my account on the 18 June towards this ECS.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy