I have ICICI Wealth Builder Policy number 17669712 which matured on 31/03/2023 with a fund value shown around Rs. 5.9Lakh on the maturity date, however, ICICI delayed the credit of the amount settlement to my account, and to my surprise, the settlement happened with a delay of 5 days i.e., 5/4/2023 where the value was credited only 5.6Lakh when I called the call center and requested why there is a difference, they neither supported me with fund statements nor why there is value erosion and like this how many customers are taken for a ride? The only reply was they cant serve my request anymore because the policy was matured and settled. This is a serious allegation of not sharing the fund statements on maturity to customers but delaying the payments to drop in value so ICICI can gain out of this. This needs to be investigated and justice to be done to customers.
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
