[Resolved] ICICI Prudential Life Insurance — icici pru iprotect smart

shuksjay

from Rajkot, Gujarat

Address:	Jamnagar, Gujarat, 361008
Website:	www.iciciprulife.com

I have purchased policy of iprotect smart with critical illness cover through online. Application no-ob07340803. Clearly i have mentioned 25 lacs as critical illness amount. Policy purchase on date[protected].. I got hardcopy of policy document on 21 june 2017.
1. Policy document showing 0 ruppes as critical illness amount.
2. Policy holder name is also not correct as i requested through proper channel.
My free look period also lapsed due to this problem. I need new period as free look period.
So many times mail done for the problem but till date 27th july i didnt get new policy document with correct details.
Its worst service ever i received through any online channel. At time of policy buying, on a single click executive calls to you but this problem is still not solved by icici team more than a month time lapsed.

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Aug 31, 2017

Complaint marked as Resolved

ICICI Prudential Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

ICICI Prudential Life Insurance Customer Care's response Dear Shuksjay,

We have made a note of the details. Our official will get in touch with you and assist you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

Jul 30, 2017

Updated by shuksjay Hope i can get solution to my problem now!!

Verified Support

Jul 31, 2017

ICICI Prudential Life Insurance Customer Care's response Dear Shuksjay,

We understand that our official has contacted you and is addressing your concern.
We appreciate your patience.

Regards,
Team ICICI Pru Life
www.iciciprulife.com